Where can I purchase another power supply and the "Snap Connectors" and/or "Reconnector Wire" to use the portion that was cut from the original 16 feet?
You only offer an 80" strip with power supply and controller. Many homes are designed with 44" double wide cabinets flanking a stove, some with a hood or microwave above them. So you have to buy two strips, but half off of each and through it away as you do not sell anything to use that half now. You sell 40" extensions to make the already too long as a minimum 80" one. Sell a Controller package and the 40" strips. Drop the forced 80" only 1st purchase requirement.
For a TV you can loop them? With extra supports that don't come with it or 90° connectors so you can cut then and make a clean square. I just bought these and I hope this isn't a problem. The instructions explain that you can in fact bend them against the edges to create a 90° ..
We understand you have some questions about looping them with a TV. We are here to help and need a few more details. Please reach out to us at 1-844-302-2943 so we can assist.
Hi there! Thank you for your interest in our light strips. For your setup, you can use the installation instructions found here: cyncsupport.gelighting.com/s/article/installing-light-strips?language=en_US
Hi there. Because this is a Cync smart home product, it can be controlled via the Cync App, or through Google Assistant and Amazon Alexa. We'd love to help troubleshoot, as you should be able to connect your lights to our app. When you have a moment, give our team a call at 1-844-302-2943.
Hi there. It’s important to note that the adhesive may damage walls or painted surfaces if removed. You should try to avoid reusing the adhesive. If you need to move your light strip, or reinstall it after installation, you may want to consider using a double-sided adhesive tape.
Hi there. Thank you for reaching out. Let's figure out what's going on here. When you have a moment, give our support team a call at 1-844-302-2943 so we can learn more and best assist you.
Hey I reached out to help but no one did, my problem is when I try and connect a light strip to the app it only takes me to the premium subscriber page or somthing and I can’t connext
Hi Marco. Have you reached out to customer support through our direct line? If not, please contact the team at 1-844-302-2943 so we can gather a few more details and assist. We’ll get you up and running!
Hi there. Thank you for reaching out and we’re sorry to hear you are having difficulty setting up your device. We are here to help and need a few more details. Please reach out to us at 1-844-302-2943 so we can assist.
Hi there, thank you for reaching out and sharing your feedback with us. We are sorry to hear you are unable to connect a Full Color Light Strip to the Cync App and would like to help. Please reach out to us at 1-844-302-2943 so we may assist.
Hi Andrew, thank you for reaching out! You can control our Cync Full Color Light Strips through the Cync App. You can learn more by visiting cyncsupport.gelighting.com/s/article/setting-up-light-strips.
Hi there. If you're having connectivity issues, we can help troubleshoot! Give our team a call at 1-844-302-2943 so we can learn more about your setup.
I’m looking for extensions but don’t know what to even purchase. Anybody know what I should be looking for?
Where can I purchase another power supply and the "Snap Connectors" and/or "Reconnector Wire" to use the portion that was cut from the original 16 feet?
You only offer an 80" strip with power supply and controller. Many homes are designed with 44" double wide cabinets flanking a stove, some with a hood or microwave above them. So you have to buy two strips, but half off of each and through it away as you do not sell anything to use that half now. You sell 40" extensions to make the already too long as a minimum 80" one.
Sell a Controller package and the 40" strips. Drop the forced 80" only 1st purchase requirement.
it turns out they want you to use light bars for the kitchen instead
@@johnrivers69 I just bought the kit it was on sale I want to mount it on the back of my tv but don’t want to cut it, can I just bend it
For a TV you can loop them? With extra supports that don't come with it or 90° connectors so you can cut then and make a clean square. I just bought these and I hope this isn't a problem. The instructions explain that you can in fact bend them against the edges to create a 90° ..
We understand you have some questions about looping them with a TV. We are here to help and need a few more details. Please reach out to us at 1-844-302-2943 so we can assist.
How would we attach them on Detolf display cases? I’m trying to find a video or manual on this. Thank you.
Hi there! Thank you for your interest in our light strips. For your setup, you can use the installation instructions found here: cyncsupport.gelighting.com/s/article/installing-light-strips?language=en_US
My lights will not connect to the app and it didn’t come with a remote how do I change the color?
Hi there. Because this is a Cync smart home product, it can be controlled via the Cync App, or through Google Assistant and Amazon Alexa. We'd love to help troubleshoot, as you should be able to connect your lights to our app. When you have a moment, give our team a call at 1-844-302-2943.
How can I remove them without damaging them? If I remove them can it still work?
Hi there. It’s important to note that the adhesive may damage walls or painted surfaces if removed. You should try to avoid reusing the adhesive. If you need to move your light strip, or reinstall it after installation, you may want to consider using a double-sided adhesive tape.
Mine didn’t come with a control or a connector to plug with the wall
Hi there. Thank you for reaching out. Let's figure out what's going on here. When you have a moment, give our support team a call at 1-844-302-2943 so we can learn more and best assist you.
Hey I reached out to help but no one did, my problem is when I try and connect a light strip to the app it only takes me to the premium subscriber page or somthing and I can’t connext
Hi Marco. Have you reached out to customer support through our direct line? If not, please contact the team at 1-844-302-2943 so we can gather a few more details and assist. We’ll get you up and running!
Why won’t it find my device? Factory reset it and didn’t help
Hi there. Thank you for reaching out and we’re sorry to hear you are having difficulty setting up your device. We are here to help and need a few more details. Please reach out to us at 1-844-302-2943 so we can assist.
Bro I have the lights and they suck they don’t stick, the don’t connect to my phone it was such a waste of money
Hi there, thank you for reaching out and sharing your feedback with us. We are sorry to hear you are unable to connect a Full Color Light Strip to the Cync App and would like to help. Please reach out to us at 1-844-302-2943 so we may assist.
How do you change the colors on them
Hi Andrew, thank you for reaching out! You can control our Cync Full Color Light Strips through the Cync App. You can learn more by visiting cyncsupport.gelighting.com/s/article/setting-up-light-strips.
1:10+
These strips suck. The normal lights nice and bright but the app and light won’t connect to wifi so if you want a colorful strip l light this ain’t it
Hi there. If you're having connectivity issues, we can help troubleshoot! Give our team a call at 1-844-302-2943 so we can learn more about your setup.