I think them closing took everyone by surprise and the most shocking is the fact that all their platforms have disappeared at the same time. I used to watch their RUclips videos and loved Vanessa’s gentle and enthusiastic tone. It’s sad that they just left with no trace and makes me worried on the why it happened this way. I really wish them well and hope they are ok. ❤
Same! I was shocked when I got the email so I immediately went to social media & everything was gone!! I'm so saddened by this news. I was excited to try some of their new waxes because I already loved the 2 they had. Very sad. 😢
Hi everyone! If you have used No. 7 wax in the past, you will find that the wax manufactured by CalWax and sold as CB2 (Porter, Northwood, and Hive + Honey have it to have a few) is identical to what 16/17 sold as No. 7 wax. While Sixteen Seventeen’s other formulas were exclusive to them, this one was almost certainly not. Biochem major and fellow candle business owner and user of this wax myself. I’ve bought it from 16/17, Northwood, and Porter, as well as spoken with the manufacturer representatives at CalWax, their supplier. It’s not gone. Thanks for the great video, Jeff. I hope to do one outlining this more in detail for everyone too to get the info more out there because I know this is a popular wax.
Great advice. Jeff, you were the first person I found who was willing to share information about candle making. This led to me purchasing wicks from you. Vanessa at 16/17 was the second person. She would share vessel, wax and wick combination suggestions. Wishing her and all her employees the best!
I had called them with concerns. I was told not to worry, they were going to start purchasing their vessels from a US manufacturing company but they would be comparable to the current vessels. I spent a substantial amount of money on the sale based on that reassurance. The fact that there’s no resource available to print the Safety Data Sheets for all the fragrances and Perfumers base is concerning but a lesson to print ASAP. Overall, a huge huge learning lesson on so many levels for me. The fact that it was Women Owned and a Small Business (I live in a tiny town so always thinking about the importance of support to small business) was a couple reasons why I DID start to use them in the first place. Lessons learned. I do understand the concern for the owner etc but with that said, does not negate the fact that a factual explanation along with a place to get pertinent product information could have been established.
They reassured me a year ago they were replacing the lavender vessel they discontinued with a different lavender but they never did. I hate that they are closing. I wish them the best.
Most definitely, it was just so sudden though, I went to order from them a week or so ago they said they were temporarily closed because of their sales getting orders out, then today the email hit & everything is wiped out including social media, it was just like no warning, and they just released new wax and started private label (I believe) more than anything I hope everyone is ok
Their wax formally known as Soy Bliss (can’t remember which name they changed it to) is similar to CB2 wax available from Northwood, Sunshine candle, and Swans Candle . Also their Calle 23 FO is similar to Peche De Vigne from Scent Memory, and Black Tie Barn has dupes for Mojave (Death Valley), and Alastair (The Mob).
Last comment on this ..but as we face suppliers struggling with a difficult economy I do wish that suppliers would take into consideration they are part of SOMEONES business. Not coming down on them but suppliers know that they are leaving a business and should let those that buy from them get an end of business/order date to allow those most dependent on them to adjust. They did say on their site they were “catching up on orders and ready to have a great 2024.” Prior to the closing down announcement.
I have read in various places that some are upset at 1617 for how they shut their doors. I didn't order from them personally but I do understand how one might have feelings of negativity towards that situation. However, I would say from decades business experience , if a business disappears off the face of their known landscape overnight without any warning and becomes a ghost to everyone... then something fairly serious happened to the point that they don't want to be located. I've seen this business behavior caused by a few things such as key players having serious health issues and suddenly rolling up their carpet or if they have major legal issues such as bankruptcy or divorce and even from theft/embezzlement. We may never know why they did things this abruptly and so throughly erased themselves but we do know that both Business and life can be brutal . God bless them thru whatever trauma they may be experiencing and I truly hope and pray everyone in that scenerio is ok.
So sad to find out about this. Their oils were so good, and I use a few of them. Thank you for these facts when it comes to our business, especially regarding wicks! Goodness, the whole testing again on figured out signature scents.
I wasn't surprised since they had been doing deep discounts on their vessels and didn't reply to any of my emails asking what was going on. And while I hope Vanessa and team are okay, there is a lack of transparency that I'm very disappointed in. I saw the writing on the all and had emailed asking if they were discontinuing vessels, no reply. I emailed asking how the change to a US supplier of vessels would affect certain vessel designs, and that our branding is significantly affected when we rely on specific vessels, no reply. They sent out a 15% discount email this weekj, and when I clicked to shop, their website said they weren't taking orders due to ' the amazing demand from their recent sales.' They said they were moving locations and that they have a new US manufacturer now. All of this does not add up and I wish we had been given a transparent update so we could plan accordingly and buy the supplies we need. But, I learned not get all of my supplies from just one supplier. Big lesson here.
This is devastating to me. Their virgin jungle is a beautiful scent and a best seller for me. Does anyone know of another scent that is similar to virgin jungle? So sad!!!that
This is so sad, they had such beautiful vessels. I also learned today that Makesy isn’t in Canada as of earlier this month .. so now we will have to pay more for shipping / duties again :(
This is too much. I’m distressed by so much closures. This is why I don’t depend on small suppliers. I made the choice to only use vessels, fragrances and waxes that are available in multiple suppliers.
Me being nosy it’s turns out they files for bankruptcy chapter 7 so which mean there is high chance they will be back. When you file chapter 7 you have to stop all sales. I have seen a business do this and opened again with a few months.
As a newer customer it is sad to see them suddenly close up shop like this. Also local, just 25 mins down hwy 4 from them and have visited their showroom 2x. Someone in the fb group alluded to the business being in California, but more specifically in the San Francisco Bay Area and wondered if that contributed to their decision. Im sure it didn't help, (Vanessa - Martinez is still an affordable business incubator location with plenty of commercial space). Not gonna knock the decision, what I will say is it's completely unfair to your customer base to disable your digital footprint. To Jeff's point, it is hard to pivot or get creative when things like scent profiles are no longer viewable thereby allowing your customers the ability to search for possible comparable products or custom blends. So for that, I do find the action selfish. All the best, and I hope Rose lands on her feet. She's a doll.
I ordered a sample pack of CDN wicks from them last week that were never delivered. Guess I’ll never get them now…lbvs..glad that was the only thing I ordered. As a fellow candlemaker tho, sad they are leaving. Wish them all the best!
I saw the email earlier as well. I was shocked because it said they were catching up on orders. I was going to purchase more spray bottles when they reopened. Now this. I hope everything is okay with them but it didn’t give our small businesses time to adjust. I feel like they’ve known for awhile. Just a gut feeling. It has me wondering if I should switch my jars to a more universal one that I can purchase from multiple places. You never know what company is next 😩
I was shocked to hear they were closing. I built my candle line with their vessels, wax and some of their fragrances. Unfortunately I could not make sales. I have given a lot of candles to family and friends. I enjoy candle making but I couldn’t make a go of it as a business.
One of my favorite Fragrance Companies closed their doors ( Natures Fragrance). They had several oils that were either exclusive to them or I am unable to find them elsewhere. The owner had health issues and needed to close. While I understand it..there are some really good blends that I have made from their oils. This wont be completely life altering as wax melts are not my full time job. But, I see how this could affect a business that depends on their products. Lesson learned and I will be looking for alternatives as I go along.
UPDATE: HIVE AND HONEY sent out a email today. They WILL be carrying TWO of the 16/17 waxes .. # 7 and #9. They are also working on the DUPES of the 16/17 fragrances.
This is extremely sad and something that just blindsided us. Especially when the last time I seen them was on IG Live promoting the new waxes. I remember she said she was taking a long awaited vacation to Europe I believe. I hope everything is ok and those that worked there can be able to sustain and find other work.
@@dofzion1998 Black Tuesday Barn is working on it. I had a consultation with Wade and he mentioned they are working on a couple now. I can’t remember which ones but I think one was Alastair. More will follow.
Hive and Honey is getting #7 and #9 waxes in they said as for #3 #1 they are still working on those. Black Tie barns Rebal Rose smells identical to Mayfield.
I am rebranding my 8 oz line due to supply issues. Switched to a jar i could find multiple places and on alibaba. Fragrances are rough cuz theyll all require retesting
I was heartbroken. As a small candle maker I used their Grand Domme oil and literally, literally can’t find anything that resembles it at all. If anyone knows any oils out there that is familiar to 16/17 Grand Donme please recommend. It was my 2nd top seller in my business 😞
Extremely abrupt exit which leaves room for concern. I've always ordered products from them to make candles but recently I purchased materials (FO's and bases) from them specifically to make soap and perfumes. I don't know the safety ratios now to make soap and perfumes because the information has been wiped-out....just like that! I don't know how to use the bases so I am not sure what I will do with them. The fragrance oils I have I can always use in candles with waxes from other suppliers; however, I won't know the fragrance notes to inform customers. Crazy! It must have taken a tragedy to exit (vanish) they way they did so I am prayerful they will get through whatever it is that lead to this.
Depending on which fragrance oil, i have some of the IFRA guidelines documented. I built a spreadsheet of all ifra based on FOs i used and i have quite a few from them. if you send me which FOs i can send you the IFRAS i have documented.
I recently tested their No 1 wax (5 day cure) and it was AMAZING. I was really convinced in switch my wax to theirs and then this happens….suck but I hope that they’re okay
Wow. Im so sad for this company to go. I am supposed to receive a order from them tomorrow. Loved 1617 used them alot in my line. Would stock up when they had good sales. Love Calle 23 one of my best sellers and honestly my personal favorite. Sad sad day. Wish the owners and team a successful future. Hopefully they surprise us with great news for their future business.
I purchased for the 1st time and they shorted me a package of Wickes and 25lbs of wax. How can I get my money back. I spent almost 300. I emailed them, and everything came back undeliverable. I am pretty mad.
Issue a charge back to your credit card company or bank. Include a copy of your order for documentation and copies of the returned emails and the email announcing their closure.
I am sorry that they were going through hardship but the way the handled it was horrible. I placed an order on 1/17, asked for status 1/23 and was told the order was going to ship “next week”. Next thing I know they closed. I lost my money and have no way of contacting them.
You can issue a charge back on the method of payment by disputing the transaction. Check with the bank/credit card statement online and dispute that way.
I think them closing took everyone by surprise and the most shocking is the fact that all their platforms have disappeared at the same time. I used to watch their RUclips videos and loved Vanessa’s gentle and enthusiastic tone. It’s sad that they just left with no trace and makes me worried on the why it happened this way. I really wish them well and hope they are ok. ❤
Same here, I hope they're all doing well.
Same! I was shocked when I got the email so I immediately went to social media & everything was gone!! I'm so saddened by this news. I was excited to try some of their new waxes because I already loved the 2 they had. Very sad. 😢
ALWAYS have a Plan B, C, D. Learn to blend oils just in case something you love gets discontinued. Thank You Jeff!
Yep..
Hi everyone! If you have used No. 7 wax in the past, you will find that the wax manufactured by CalWax and sold as CB2 (Porter, Northwood, and Hive + Honey have it to have a few) is identical to what 16/17 sold as No. 7 wax.
While Sixteen Seventeen’s other formulas were exclusive to them, this one was almost certainly not.
Biochem major and fellow candle business owner and user of this wax myself. I’ve bought it from 16/17, Northwood, and Porter, as well as spoken with the manufacturer representatives at CalWax, their supplier. It’s not gone.
Thanks for the great video, Jeff. I hope to do one outlining this more in detail for everyone too to get the info more out there because I know this is a popular wax.
Thank you for this information. I know this was and love it so much. Thanks again.
Yes, Soy Bliss is not exclusive. They just changed the name of CB2.
Thank you for that info. Porter candle supply has such a great staff/ownership. 16/17 will be missed.
Great advice. Jeff, you were the first person I found who was willing to share information about candle making. This led to me purchasing wicks from you. Vanessa at 16/17 was the second person. She would share vessel, wax and wick combination suggestions. Wishing her and all her employees the best!
I had called them with concerns. I was told not to worry, they were going to start purchasing their vessels from a US manufacturing company but they would be comparable to the current vessels. I spent a substantial amount of money on the sale based on that reassurance. The fact that there’s no resource available to print the Safety Data Sheets for all the fragrances and Perfumers base is concerning but a lesson to print ASAP. Overall, a huge huge learning lesson on so many levels for me. The fact that it was Women Owned and a Small Business (I live in a tiny town so always thinking about the importance of support to small business) was a couple reasons why I DID start to use them in the first place. Lessons learned. I do understand the concern for the owner etc but with that said, does not negate the fact that a factual explanation along with a place to get pertinent product information could have been established.
They reassured me a year ago they were replacing the lavender vessel they discontinued with a different lavender but they never did. I hate that they are closing. I wish them the best.
So sad they’re closing! But great reminder to always test from several suppliers etc!
Most definitely, it was just so sudden though, I went to order from them a week or so ago they said they were temporarily closed because of their sales getting orders out, then today the email hit & everything is wiped out including social media, it was just like no warning, and they just released new wax and started private label (I believe) more than anything I hope everyone is ok
I pray everything is okay. Vanessa and her team are amazing. I just hope they all are okay. I’m more worried than anything else
I’m with you on this! I hope they are all okay. They were growing, and then bam!
I'm so sad right now. Like they were one of the best.
Their wax formally known as Soy Bliss (can’t remember which name they changed it to) is similar to CB2 wax available from Northwood, Sunshine candle, and Swans Candle . Also their Calle 23 FO is similar to Peche De Vigne from Scent Memory, and Black Tie Barn has dupes for Mojave (Death Valley), and Alastair (The Mob).
Thank you for the info on Calle 23. I was just fretting that I wouldn’t be able to complete an order for that scent. 🙏
Omg you are heaven sent. I was just going bananas because I love Calle 23 and I was just like I have no idea how to find it. Again. Thank you so much
Thank you for sharing this. A big fan of both. Hurts to see them close.
@@nudiebarsoapco916heard Calle 23 is just a dupe of Tom Ford Bitter Peach.
Im so sad Vanesa started from her house, I just hope that they are ok.
If you find anyone selling there # 3 wax pls let me know. Ty for sharing.
Me too, I use #3
I just transitioned to their #9 wax. I did stock up on my vessels during their sale. Hive & Honey will carry some of their waxes.
Last comment on this ..but as we face suppliers struggling with a difficult economy I do wish that suppliers would take into consideration they are part of SOMEONES business. Not coming down on them but suppliers know that they are leaving a business and should let those that buy from them get an end of business/order date to allow those most dependent on them to adjust. They did say on their site they were “catching up on orders and ready to have a great 2024.” Prior to the closing down announcement.
I agree I didn’t like that I was told in an email with no explanation and information
I wish they would have said more, I am wondering if this was even sudden for them maybe?
I have read in various places that some are upset at 1617 for how they shut their doors. I didn't order from them personally but I do understand how one might have feelings of negativity towards that situation. However, I would say from decades business experience , if a business disappears off the face of their known landscape overnight without any warning and becomes a ghost to everyone... then something fairly serious happened to the point that they don't want to be located. I've seen this business behavior caused by a few things such as key players having serious health issues and suddenly rolling up their carpet or if they have major legal issues such as bankruptcy or divorce and even from theft/embezzlement. We may never know why they did things this abruptly and so throughly erased themselves but we do know that both Business and life can be brutal . God bless them thru whatever trauma they may be experiencing and I truly hope and pray everyone in that scenerio is ok.
So sad to find out about this. Their oils were so good, and I use a few of them. Thank you for these facts when it comes to our business, especially regarding wicks! Goodness, the whole testing again on figured out signature scents.
I was surprised by this when I got the email. I was under the impression that they were moving! Sad day ☹️ I loved their fragrance oils so much.
I had several blends using their oils😩. Thanks for making this video!
I feel sad for them and hope all is well with the staff going forward with their next venture.
Yes got email ..so sad ..IMPORTANT ..diversify your suppliers !!!
that is too bad - business is very tough out there I hope what ever they do next I hope it is a huge success!
I wasn't surprised since they had been doing deep discounts on their vessels and didn't reply to any of my emails asking what was going on. And while I hope Vanessa and team are okay, there is a lack of transparency that I'm very disappointed in. I saw the writing on the all and had emailed asking if they were discontinuing vessels, no reply. I emailed asking how the change to a US supplier of vessels would affect certain vessel designs, and that our branding is significantly affected when we rely on specific vessels, no reply. They sent out a 15% discount email this weekj, and when I clicked to shop, their website said they weren't taking orders due to ' the amazing demand from their recent sales.' They said they were moving locations and that they have a new US manufacturer now. All of this does not add up and I wish we had been given a transparent update so we could plan accordingly and buy the supplies we need. But, I learned not get all of my supplies from just one supplier. Big lesson here.
Looking for a replacement for Eternelle and Virgin Jungle
Me to 😢 I need virgem jungle
They are my primary supplier! Darn it, so sad...
This is devastating to me. Their virgin jungle is a beautiful scent and a best seller for me. Does anyone know of another scent that is similar to virgin jungle? So sad!!!that
SAME!! This is one I'll need to find
Any information on the flawless glass vessel?
I would love to know why they closed.
Great advice. Ty
Where do i get wicks that 16/17 was selling. Please help. I love these wicks.
I wonder if Dream Vessels is next?
We will definitely miss them and their vessels
This is so sad, they had such beautiful vessels. I also learned today that Makesy isn’t in Canada as of earlier this month .. so now we will have to pay more for shipping / duties again :(
This is too much. I’m distressed by so much closures. This is why I don’t depend on small suppliers. I made the choice to only use vessels, fragrances and waxes that are available in multiple suppliers.
I will miss their soy#7 but I’m glad I use other waxes from different suppliers! Sad day but they were a bit too expensive for me
Wow 😮 love their waxes and jar I am so upset
Well, that is unfortunate. Hopefully, those who relied on them can shift over easily. However, some items will be hard to replace.
I use the wax and wicks from 16/17. I’m pretty sure the No. 7 wax is also sold as Soy Bliss from other suppliers.
I'm sooo sad about this😢😢
Me being nosy it’s turns out they files for bankruptcy chapter 7 so which mean there is high chance they will be back. When you file chapter 7 you have to stop all sales. I have seen a business do this and opened again with a few months.
I saw that too, It would be great to see them come back.
As a newer customer it is sad to see them suddenly close up shop like this. Also local, just 25 mins down hwy 4 from them and have visited their showroom 2x. Someone in the fb group alluded to the business being in California, but more specifically in the San Francisco Bay Area and wondered if that contributed to their decision. Im sure it didn't help, (Vanessa - Martinez is still an affordable business incubator location with plenty of commercial space).
Not gonna knock the decision, what I will say is it's completely unfair to your customer base to disable your digital footprint. To Jeff's point, it is hard to pivot or get creative when things like scent profiles are no longer viewable thereby allowing your customers the ability to search for possible comparable products or custom blends. So for that, I do find the action selfish.
All the best, and I hope Rose lands on her feet. She's a doll.
I really hope they give their recipes or formulas to other suppliers so they live on.
I ordered a sample pack of CDN wicks from them last week that were never delivered. Guess I’ll never get them now…lbvs..glad that was the only thing I ordered. As a fellow candlemaker tho, sad they are leaving. Wish them all the best!
I’m pretty sure they’re still finalizing all of the last orders
Boourns!! Love their stuff.
I love this simpsons reference 😂
I saw the email earlier as well. I was shocked because it said they were catching up on orders. I was going to purchase more spray bottles when they reopened. Now this. I hope everything is okay with them but it didn’t give our small businesses time to adjust. I feel like they’ve known for awhile. Just a gut feeling. It has me wondering if I should switch my jars to a more universal one that I can purchase from multiple places. You never know what company is next 😩
I agree all my stuff came from them and I love the No7 and their jars now I have to start all over with testing great learning lesson
I was shocked to hear they were closing. I built my candle line with their vessels, wax and some of their fragrances. Unfortunately I could not make sales. I have given a lot of candles to family and friends. I enjoy candle making but I couldn’t make a go of it as a business.
One of my favorite Fragrance Companies closed their doors ( Natures Fragrance). They had several oils that were either exclusive to them or I am unable to find them elsewhere. The owner had health issues and needed to close. While I understand it..there are some really good blends that I have made from their oils. This wont be completely life altering as wax melts are not my full time job. But, I see how this could affect a business that depends on their products. Lesson learned and I will be looking for alternatives as I go along.
Deep South offers duping. First order minimum is 16oz.
Scentsational Soaping Supply offers duping, 10lb minimum, but she may reopen group buys.
I’ve been getting jars from them for 2 yrs , very sad day .
Great advice…..
I'm going to miss the Evermore vessels. Anyone got a bead on where I can find them elsewhere?
CB Advanced is similar in strength but not as bright white as number 7.
UPDATE: HIVE AND HONEY sent out a email today. They WILL be carrying TWO of the 16/17 waxes .. # 7 and #9. They are also working on the DUPES of the 16/17 fragrances.
I see a lot of companies chasing down the oils as well.
This is extremely sad and something that just blindsided us. Especially when the last time I seen them was on IG Live promoting the new waxes. I remember she said she was taking a long awaited vacation to Europe I believe. I hope everything is ok and those that worked there can be able to sustain and find other work.
Oh no! I use them as one of my suppliers🙁
Do u know where we can get those wicks ?
I thought they were moving. I live 20 minutes from them and was going to shop in person soon. So sad.
Sudden and sad!!! I have 2 candles that rely on their scents.😢
Same! If you know of any companies that are duping their FO please share! It’s greatly appreciated
@@dofzion1998 Black Tuesday Barn is working on it. I had a consultation with Wade and he mentioned they are working on a couple now. I can’t remember which ones but I think one was Alastair. More will follow.
Black Tie Barn( hopefully doesn’t autocorrect 🙄)
Hive and Honey is getting #7 and #9 waxes in they said as for #3 #1 they are still working on those. Black Tie barns Rebal Rose smells identical to Mayfield.
Unconfirmed
Actually it was Hive and Honey that posted this info.
You are welcome to contact Angie she can firm up any and all info.
@@crystalduke2705
Still unconfirmed
@@crystalduke2705
Waiting on response, will update as soon as I get the information.
I am rebranding my 8 oz line due to supply issues. Switched to a jar i could find multiple places and on alibaba. Fragrances are rough cuz theyll all require retesting
That happened quickly
I was heartbroken. As a small candle maker I used their Grand Domme oil and literally, literally can’t find anything that resembles it at all. If anyone knows any oils out there that is familiar to 16/17 Grand Donme please recommend. It was my 2nd top seller in my business 😞
A frangance house will be to create a doupe for you.
Hive and honey & maple street are duping the oils
I love their wax!! If anyone knows who has similar wax please share
This is a sad one- they will be missed
Wowwwwww why😢
Extremely abrupt exit which leaves room for concern. I've always ordered products from them to make candles but recently I purchased materials (FO's and bases) from them specifically to make soap and perfumes. I don't know the safety ratios now to make soap and perfumes because the information has been wiped-out....just like that! I don't know how to use the bases so I am not sure what I will do with them. The fragrance oils I have I can always use in candles with waxes from other suppliers; however, I won't know the fragrance notes to inform customers. Crazy! It must have taken a tragedy to exit (vanish) they way they did so I am prayerful they will get through whatever it is that lead to this.
Depending on which fragrance oil, i have some of the IFRA guidelines documented. I built a spreadsheet of all ifra based on FOs i used and i have quite a few from them. if you send me which FOs i can send you the IFRAS i have documented.
My U Wish Scent NOOOOOOO 😢😢😢😢😢
I won’t be surprised if more suppliers close.
I know for me personally, I am transitioning away from a lot of current supplies. I think more will follow suit this year.
I loved their CDN wicks!!
Hive and honey has cdn wicks
Thank you I’ve tried the hive and honey but their wicks weren’t as good as 1617
There are quite a few CDN suppliers…Porter candle, Hive and Honey, Northwood, Dulceria, and Lonestar (I think they’re one but not 100% sure).
Thank you will check them out!
I actually switched to hive and honey their CDN are much more rigid and the coating on the wick doesn’t fall off
😢😢😢 This is my supplier 😢😢😢😢😢😢
I recently tested their No 1 wax (5 day cure) and it was AMAZING. I was really convinced in switch my wax to theirs and then this happens….suck but I hope that they’re okay
Very sad 😢
Wow. Im so sad for this company to go. I am supposed to receive a order from them tomorrow. Loved 1617 used them alot in my line. Would stock up when they had good sales. Love Calle 23 one of my best sellers and honestly my personal favorite. Sad sad day. Wish the owners and team a successful future. Hopefully they surprise us with great news for their future business.
Pissed! Lol
LOL, they had some beautiful supplies.
It's a sad day indeed. I completely understand not putting all of your eggs in one basket. Kinda like M12 soy wax.....
The M12 will be in the US and with more suppliers. I really hope its soon, I love that wax myself. I wish I had more details on it.
Jeff, is sad but they are closing because no one can afford their expensive prices.
Just heard this from Earthglow sad 😂but not surprising in this economy
I purchased for the 1st time and they shorted me a package of Wickes and 25lbs of wax. How can I get my money back. I spent almost 300. I emailed them, and everything came back undeliverable. I am pretty mad.
Issue a charge back to your credit card company or bank. Include a copy of your order for documentation and copies of the returned emails and the email announcing their closure.
Yes, pretty sad
if anyone needs 16/17 large black Copenhagen with lid, I have about 60 listed on ebay incase that helps someone
Dammmnnnnnnnnn
Black tie barn has a couple of dupes for fragrance oils. North woods has wax
Do they have the same coconut wax
U jumped on this. I hope it’s not a trend 🥴
I saw the email and happened to be at home and wanted to get a video out quick. I really hope its not a trend either.
I am sorry that they were going through hardship but the way the handled it was horrible. I placed an order on 1/17, asked for status 1/23 and was told the order was going to ship “next week”. Next thing I know they closed. I lost my money and have no way of contacting them.
You still haven’t heard anything back?
You can issue a charge back on the method of payment by disputing the transaction. Check with the bank/credit card statement online and dispute that way.