How to PISS OFF a Car Dealer: 5 Things Customers Do That ANNOY Dealers
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- Опубликовано: 8 июн 2024
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0:00 Intro
0:12 Be informed!
1:35 Lying about credit
2:41 Not understanding math
5:10 The bank won't approve the loan
6:35 YAA 
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I find it hilarious how the car dealer gets upset for the customer wasting their time when every single dealer consistently waste customers time.
Extremely true statement
I agree. No amount of hassle I can dish out is equal to the BS dealerships pass onto me.
Why does the dealership change the numbers that we agreed too? I have had this done to me twice. SHAME ON THEM!
Having your time wasted by a dealer is partially on the buyer. It's all about being informed. If you think you have to negotiate a car, plan it over two days. The first day includes 30 minutes for a test drive and then LEAVE if they don't offer you the car immediately for what you want to pay. They'll call you if they want to make a deal.
I have purchased all 5 of my last brand new cars over the past twenty years as quickly as I could test drive, negotiate for a few minutes, run numbers on financing, and wait for them to prepare the car, which I typically leave for and come back if that's going to take long. Can't say I've ever spent more than a couple of hours purchasing a car.
Best situation I ever experienced. My friends mom was looking at getting a new SUV. She’s the sweetest most soft spoken person ever. The she calmly said what she was wanting to pay (several thousand under the sticker price they listed. It was overpriced). They kept doing the thing of the salesman disappearing to “run it by his manager”. Ever counter was above her number. She so calmly would look at the number and say “mmm still looks over my number”. Mind you she has an 840 credit score and paying mostly cash. The salesman I thought was going to cry. After 30 minutes of the back and forth, she very calmly said she was hungry and ready for dinner. Thanked the salesman for his time and said if they find the car priced at her number to let her know. During it all she was relaxed, composed, and always polite.
Wouldn’t you know, she got a call that next morning. Got everything she wanted and more below what she originally said her cap was
similar thing happened to me. If you can't negotiate, it's not worth buying. That's why they call it a DEALership.
When a salesman disappears he actually does have to run it by his manager, the salesman is not allowed to make any deals without approval. The manager may give him a range but that final number has to be approved from the tower.
Why.is.no good.to.say. I.am.paying.cash.I.though. that.cash.is.king.confused.
I purchased a new Hyundai April 26th. My credit score was..and absolute truth, 882. I didn't know the top number had been raised to 900.
@@smrtguy77777 No. It is a psychological trick to make you think the salesman is working for you against his boss. They actually collaborate their next move together. They usually go have a coffee and a doughnut so that you spend more of your time on the lot. The more time invested, the easier and better deal the dealership can get. I let them go once; next time, I walk. They can call me and make an offer if I haven't bought a vehicle from the next dealership.
Buying a car shouldn't be so difficult and stressful, but unfortunately we as customers have to rely on information such as this to avoid getting hosed.
Too many people don't know this type of advice is available for consumption and they go to buy totally uninformed. Kinda like how they vote.
Seeing this comment after I bought a car yesterday took 7 hours 🙄
Its not you are just uninformed. Loans have nothing to do with the dealer it has everything to do with the bank
Tell the salesperson you only have an hour for this dealership visit. Then have a prewritten note saying the hour is up and you had to go. Leave this note on his desk when he inevitably leaves to 'talk to his manager' and run out. When he contacts you on a follow up call, which he will, he will not be wasting your time again.
@@tommak6516 You don't sound like a serious buyer.
I like to bring my wife. She finds ways to ask stupid questions which eventually wear a person down... and also multiple ways to ask the same question and then pouncing on any little discrepancy between the answers. This works even better when she obviously knows nothing about what she's asking questions about. After enough time, the salesperson is happy to talk with me again.
Does she realize she is part of your master plan ? Lol!
Lmao😂
Lmao 🤣🤣🤣
That's funny affff
This is priceless.
My wife is a soft spoken, polite, and gentle woman, unless she's speaking to a car salesman. It's a learned response.
I sold cars for a while. back in the 70's. Best ones to deal with were the women. Most of them staright shooters who were worked over by dumbbos at 2-3 other dealers. I always cut them a fair deal.. and would even tell them the wholesale and the markup. Why keep this a secret? You think people are so stupid they don't know we need to make a profit?! I had fewer walkaways then anyone else in that place, too .. never pressed hard, just said, 'work with me and let's see what we can do' High pressure closing is adversereal, and it pisses people off.and it doesn't work. Oh for the record, I am not overly handsome (but not ugly).. and the women cared less
@@hippy1002 wow…that’s exactly how I’d be as a sales customer. That way I feel I would get the customer’s trust way better than 99% of other salesmen. I hate even just seeing salesmen talk to clients and be so extra and be so fake. Just today I went to the dealership and first thing I see is someone getting out of a car they test drove, the salesmen goes “wow that car fits you amazing!” Cut the bs and get straight to the point. No need to try to push someone to buy a car. Ask them what they’re looking for and try to help them out. So annoying.
You can be polite to car salespeople, you just can't give in on things. I find the best negotiating position is where the deal itself is the only thing at issue and the best way to do that is to be generally polite.
@@hippy1002 I did this and they stopped letting me negotiate.
My wife "well I'm sorry you couldn't get your act together I will be in to pick up my $500 dollar down payment." The next day we had the deal. Lol. Must know when to walk.
Will you be doing a complementing video called: “100 Things Dealers Do That ANNOY Customers”
That's really the entire rest of the channel but I'm sure they'll do something.
Let’s say 5 things
Only 100?
Scumbags all of them. All of which take taxpayer money via PPP and pretend their God's gift to the economy. I generally avoid small business and these guys are top of the list.
I went to one dealer and was ignored for 45 minutes while the salesmen talked to one male and couple customer after the other. Finally one came over to ask me if "there was anything I wanted" and I said No, even though I was looking at the car I wanted. I bought the same one the next day at another dealership. Single women buy cars, too.
The last time we bought a car, my wife went alone at my request because I hate the experience, and I wanted her to pick out what she wanted without my influence.. I must say, she got a better deal haggling with them than I probably would have.. Now we are ready to trade that car for a new one after 112,000 miles, and I will try that tactic again, I think.. LOL
One dealership I went to continued to provide me quotes on a vehicle with additional items baked into the price, like paint protection, floor mats, extended warranty, etc. I told them I wanted one without that...they didn't get it. I went to a different dealership about 20 miles away selling the same brand vehicle and they were able to give me a quote as I requested. Using YAA's information, I was able to make a deal with them that was fair for the vehicle. This was in February 2021. I am enjoying my SUV!
Napleton Honda, St. Peters, Missouri wanted me to pay $1500 extra for the crap on the side window sticker. I told the salesman, "I'm not paying for any of that!" His response? "YES YOU ARE!" Holy crap...I am a retired Master Sergeant, fluent in ass-chewing, and that's what I did to the sales manager. He was waaay more angry at his salesman than me.
@@dennissvitak148, Napleton is the WORST to try to deal with. We refuse to even go there.
@@dennissvitak148 I came across a Honda dealer online I think it was in NC that was adding on almost $4K in sucker fees including low-jack, exterior/interior protection, etc., etc. WTH? IMO, only a sucker would be willing to pay those fees.
Did you take the car over to the first dealer to show the salesperson how much you were enjoying it? I would
The dealership I got my car from in December was talking to me about a bunch of extra coverages like that too. The only one I did was the Gap coverage that covers a total loss. It was only $12 extra on my monthly payment.
No wonder people are grateful when they talk to me. I wouldn’t do any of this stuff and I hate it when my dealership wants me to. You can still sell cars without being assholes. It works
I totally agree. I worked for a Mom & Pop BHPH lot for years and thought I'd try a big dealership used car lot. OMG, I lasted 5 weeks and went back to small lot.
However, Customers can be assholes too. Walking into a dealership is a license to act without civility.
Posted a comment on the channel yesterday about having to buy a car for my daughter in this terrible market, just wanted to say that I received nothing but awesome advice and reasonable recommendations, your community is awesome.
Thanks for putting a smile on our face! Here to help!
Buy a Jetta
I'm looking for a car for my 21 y.O. Daughter too. Links? Thanks!
@@CarEdge , I am currently looking at downsizing my pickup truck from a 2022 3/4 ton Ram to a mid size, like a Tacoma, or something similar. My trade in would be worth more than the truck I would like to purchase. Do you have any videos on how to navigate this situation? I have never been in this situation before.
Oh, I have another doosy for you! Years ago I wanted to buy a used half-ton pick-up. I had a friend, Mike, give me a ride to local dealerships to see what they had because I had already sold my little car. One had a long row of used half-tons but when we got out of Mike's car, all the salesmen ignored us. They were standing in a group outside, just chatting and laughing. Finally, I walked over and asked if anyone worked there. They all laughed and then one guy asked what we were looking for. I told him I was looking for a half-ton pick up, preferably a Ford, bonus points if it had a 302 engine. He said "Okay," then looked past me and asked my friend Mike how much HE wanted to spend. I said, "Um, *I* am the one buying today." He smirked and kept trying to talk to Mike instead of me. So... I took every used truck on the lot for a test drive, insisting that that salesman ride along with me so I could ask lots of questions, and then I didn't buy anything...on purpose, even though there were two that fit my needs. As Mike and I drove away, I apologized for making him sit there and wait for so long. He busted up laughing and said it was totally worth it because he knows me well enough to know I was teaching that jerk a lesson.
I went in one time to our local Chev dealer in my nasty old jeans and a t shirt and the guy wouldnt even get up and give me a brochure,he just pointed over his shoulder " Over there "....A few days later,I drove up in my New,Collectors edition 1982 Corvette,just to say " Hi ".....still have it out there in the garage....just turned 16,000 miles.....
@@dwightdodd3734 In 2016, I did the same when the salesman at a Subaru dealer tried to sell me an outback, base model. Even though I said I was interested in a WRX. So, I wanted to see what this guy was after. So, I test drove it at his suggestion and asked a ton of questions. Once back at the dealer, he was ready to have me come inside. I said, I was good and thanks for his time. A couple days later I showed up with my 2015, 12,000 mile WRX. Saw him on the lot. Stopped by and said hi. THe look on his face was priceless. Note to salesman. Sell me what I want...not what you need to get rid of.
Love it!
Wow. You're a female obviously. I, too, had this happen repeatedly. So sexist. I seek out female salespeople when possible.
@@hardwood7955 Me too, although I did run into one who was seriously rude. I was looking to buy an RV but hadn't yet decided if I wanted a trailer or a Class A or Class C. A local lot has used ones on their lot so I popped in to look...driving my rusty old '97 Jeep Wrangler (loved that thing, regret selling it, haha). The only salesperson was a woman and she was made up to the hilt, which is fine, I don't care. But she was far more interested in telling me how wonderful she is as a salesperson and acted very put out when she had to grab keys and open units for me to look at them. She put zero effort into pointing out features, etc... it was clear she didn't think I was worth her time. We were walking back to the building to get the price sheet on one I was interested in when a handsome man in his 30's drove in. Without saying a word to me, she ran over to him and started flirting, falling all over herself to ask what he was looking for, etc... She made zero effort to finish up with me first, so I made a point of walking over and saying very loudly, "I guess I'll just go spend my quarter of a million dollar legal settlement somewhere else, then, since you don't have time for me now that there's a good looking guy here for you to flirt with. Bye!" (Which was true, I did just get a big settlement, lol).
Going over the sales contract line by line and revealing the dealer's creative math. I had a dealership change line items on the contract three times in order to keep the bottom line basically the same. After the second time I told the salesman that he had one more chance to get it right or we were walking. The third time was ok so we proceeded to the finance office. While closing the sale with finance the sales person came to the door of the office and said "The sales manager said we're not giving you the free tank of gas." My comeback was tell him to come say that to my face. The finance manager said don't worry about it and pulled a coupon for a tank of gas out of his desk drawer.
You know what REALLY pisses off customers? Calling about a vehicle or seeing it online and being told the price. You stop in and the price is mysteriously nothing like what is online or what you were told. I know this is a shocker, but 100% of the time it's wayyyy more expensive.
Yep and being lowballed on your trade in after the dealer sent you an online written quote.
If you live in PA, this scenario will get the dealership fined. $10k per instance. If they advertise at a price, it better be the same when you get there
@@plainman9887 Holy fuck i actually got so mad at a dealer i just got up and walked away without a word. My wife was like (uhhhhhh...?). Got a "3 day guarantee" purchase quote of 16.5k and when i brought my vehicle in with the quote paper they offered me 10.5. Business like that deserved exactly 0 of my money
Have had that happen many times lately. Was close on a truck that had a price online, even window sticker. I talked to dealer for a few days and when i tried to work out coming in was told it was actually 17k MORE than online price!!!!! They said GM will not allow them to show anything over msrp online??? Told him that sounds shady and good luck!
Time to leave then
As a car salesman who just found your videos I think y’all are doing a great job. I love informed customers, and respect informed customers. I’ve been in the business for 5 years now and find that I get along much better with people who come in who know the rough process and what to expect. I am always transparent, and forthcoming with any information.
Even in the way that I sell I make a fair living, I don’t have to worry about customers coming after me, and I have a customer base that I can take with me any time I decide to change stores.
Keep up the good work, your advice will keep the car business professional and honest 💪
Way back when - 25 years or so when I had a brief encounter in this business as a salesperson, a repeat customer came into the dealership I was working for and was ready to buy a new car of the variety that this dealership sold. As I was up the deal fell to me. The customer indicated the deal that was acceptable and because it was somewhat less than desired I went to the manager to get it approved. The manager commented that this deal would be ok but "let's have some fun - tell him that we are close but need x more to finalize the deal". The customer walked out without purchase and about 2 hours later he drove through the dealership parking lot in a brand new car purchased somewhere else. I wasn't pissed at the customer but the manager...
Here's my story.
I lived in Seattle in the 80s, and went to a Dodge dealership to buy, at that time, the new Charger.
My credit rating was 790 at the time. The credit female manager wanted to play games and waste my time. So I made sure my salesman had to run back to mommy's office about fifteen times just to piss her off. I left the store and went to another dealership, bought myself a brand new Ford F150 at twice the cost of the charger and drove back to her dealership to ask how much they would charge me for an
undercoating treatment. Again, I wasted about an hour, maybe an hour and a half of their time, and made damn sure the female sales manager saw me in my new vehicle.
I had to drive right past that dealership early in the morning every day, and often saw her parking and on her way into work. Of course I had to honk and wave every time just to rub it in .
The information you guys share is invaluable, but better than that is the awesome relationship this father and son have. World would be a better place if all family relationships were like that!!
Absolutely! Inspiring... I need to go hug my son.
He's a joke, all day long, juus another youtube hustler.
@@terrydixon220 why do u say that?
@@terrydixon220 Wow, talk about a negative Nellie!
@@terrydixon220 Guessing you are one of the said dealers or crooked car salesman.
All people care about is is the monthly payment. It’s the dumbest mentality ever
People should be negotiating the OTD price and working backwards to find their monthly payment.
i have walked on more than 1 occasion because they want to talk monthly and i want to talk total. I dont let them pack the payments. Well i do, then call them on it and steer back to total price. 3 hours in, and they dont want to blow up the deal. Then my phone starts beeping. Times up to make a deal, final offer? Bye!
I was bout to buy a cat one time and was on vacation. The dealership was further than I would normally travel but they had a Manual golf on their lot and they are hard to find.
Walked in, told them I'm on vacation, I don't want to play any games, if the test drive is good and we work out a number I'll buy it today on the spot.
Get back from the test drive, I throw out an aggressive, but realistic number on where I want to be. The sales lady said "well I need a credit card to run that deal by my manager" I laughed and said, I think you forgot my request to respect my time. She doubled down and insisted.
I told her to get my keys (they were evaluating my trade). She apparently didn't think I was serious, when she came back with a peice of paper with a counter offer, I just said "those aren't my keys" told her to go get them, now. She comes back with the sales manager who still didn't have my keys. He wanted to do damage control, I had 0 interest. I said someone has 3min to get my keys or I'm calling the cops.
Looked straight at the sales lady, said I would have agreed to what you came back with, you just lost the sales due to your archaic sales strategies and not respecting my time.
The younger man is lucky beyond description to have the older man as his father.
My father is also older than me.
Thanks for your transparency. The topics you 2 discuss are exactly why I've never owned a new car. I'll continue to buy 1 owner, full service record vehicles. I just don't have the bandwidth to deal with dealerships. Onward.
Prior to purchasing a used car I always do a inspection. One of the most important thing to inspect are the tire. My last vehicle purchased had dry rot present on all four tires. I pointed this out to the seller and was told the vehicle was being sold "as is". My reply was that it was a safety issue and needed to be corrected prior to sale. He went off to talk to the sales manager and within a short time he came back. He said if I committed to purchasing this vehicle they would replace the tires. I agreed to the offer if they would allow allow me to pick the brand and mode. Off he went to see the sales manager and came back and agreed to my terms.
The best leverage I've ever had is going into a dealership with a blank check, from my credit union. Have your money already in your hand and make it all about you. No better feeling knowing if they don't do what you want, somebody else will.
I take my time.
I call back and ask the salesmen how their car collection is coming along. That really pisses them off.
I’ve been eyeing a 2013 Mini Cooper Countryman for just over a year. I called the dealership & said I’d pay $7500 OTD. He replied ‘The price is firm’ 😂
Now I will call and ask about their car collection. Thanks for the idea 😂😂😂
I call them auto museums
Your own financing is your ace in the sleeve, Do not tell up front to the dealer that you are having your own financing b/c they want to finance you and make money off of that. Make your best firm price and then tell the dealer that you have your own financing. If you are buying for cash an inexpensive used cars then go at the end of the month on Friday and tell the dealer you have cash and offer him about 1/2 of what he is asking. The dealer may need cash for casinos, drugs, or to go to strip joint and will gladly give up a car for that cash
The greatest weapon a customer has is the ability to walk away from a bad deal. You may not get the car, but at least you won't have the long-term regret of outrageous car payments.
@@keytothegate68 similarly, they may need $$ to pay back a bookie or to pay some child support, lol. But that’s some shady used car lots.
Something I found to be helpful is if you find a car you like and the dealer is refusing to budge on the price due to the current climate. Get through the credit check and paperwork and at the last possible moment before signing inform them that you would like to think about it. Walk away talk with your loved ones and return asking for a chunk taken off the price. If they still refuse find stuff you want done with the car. I recently bought a car and was able to do this knocking off $1500 as well as getting all new all season tires, the car detailed, a full tank of gas, and a year membership to their car washes and unlimited oil changes. Funny thing was I was originally just asking for the $1500 discount!
if they run ur credit and then u walk away that’s a L for u cause u got an inquiry on ur credit
@@brianperez8697 except that they will likely accept your offer Or be more willing to haggle as they don’t want to lose the sale.
@@brianperez8697 Not really, because there are hard and soft inquiries and if your credit is good to excellent it will not make any difference.
I agree, because an inquiry when you are serious about buying, will have no effect on the deal.
They’ll get you for a repair when you bring it in for an oil change. They’ll get that $1500 back plus some.😂
You guys are a lot of fun to watch and very informative. Way to stand up for the little guy !!!
I'm a car salesperson for Karl Auto Group which is the largest Certified Chevrolet dealership in the country. I work for the CDJR location, however. We are one of the more transparent dealerships I have experience with and that's why I choose to work for them. Nearly half our deals a month are cash deals and we don't mind. Our taxes and fees are pretty simple. State Tax. Government Fee for plates/registration calculated from person to person. $180 doc fee. Price of the vehicle is the internet price. There have been times where the internet has our car listed lower than we were aware and we have dropped pricing to the internet price. I appreciate what YAA does for customers because it actually makes my job easier. An informed customer knows what they want and I don't have to explain why a Jeep Grand Cherokee would be a good fit. They are already informed. I don't have to go on 3 or 4 test drives. They walk in, know what they want, drive it, they say this is what I want to pay, and I try to hold the gross on the unit, and then we meet somewhere in the middle.
180 doc fee; I just bought a CX5 last Saturday and doc fee was 999
I think YAA has alot friendly attitude towards the people that work at dealerships then other RUclips channels.
@@ogog9554 yeah most dealerships have huge doc fees because it's just more money in their pockets. Walk away if ANY dealership ever charges you a "miscellaneous fee", no matter what reason they give for it being there
In Ohio, the Doc fee is limited to $250. I just assume that’ll be added on and take that into account when coming up with the OTD price. I don’t care how they split up the costs, it’s about that OTD
@@dforrest4503 At the end of the day only (2) numbers matter. What the buyer can afford to pay and what the dealer can afford to sell the car for. It is really that simple. When both parties start playing games is when the problems start to happen.
Car dealerships HATE it when you are car shopping. They expect everyone to come in prepared to buy on the spot. I've had a salesman refuse to let me test drive a car because I told him upfront that I was just trying to figure out which car I would be interested in buying, but that I wasn't going to buy today. I've had salesmen ask if I was married and if I needed my wife there. I said no, I'm just looking for now.
there should be YAA merch so that viewers can wear them when buying vehicles, with time dealers will know not to mess with the YAA community lol
Love your ideas 💡
Great idea!
Bet there isn't anyone that knows what YAA is.
It would have to read out the full name with YAA below it. A tag line that would be relatable to the salesman/FI that you have STUDIED would be good! "I know F & I". Or like a university t-shirt "Graduate of Your Auto Advocate Class of 2022", etc. with "knowledge is power" below it. Now my brain is reeling!😆Would be awesome to wear a zippered something over it throughout the test drive, etc. Then when you sit down "it's warm in here" and take off the hoodie and show your 'muscles'!!!
A shirt with TOP 5 THINGS would be awesome!
I am a F&I for an off-road dealership. I love these videos. An informed customer is a happy customer. I am going to use your videos to make my presentations more advantageous to my customers
GREAT video. Part of the reason I have put off buying a car from a dealership for over 2 years is dreading the process based on past experience. Not to mention "the juice is not worth the squeeze." In my case buying a mini van is not enough pleasure to go through the pain of the buying experience.
In my brief car sales career. I remember a fellow salesperson said about the buyers who worked for DuPont. "They all have money and they want to hang onto every penny." Translation they were well informed buyers.
As a salesperson I'm more than happy to deal with an informed customer as they already know what they need, all I have to do is assist with the paperwork, happy days
Uh huh.
😅😅😅😅😅
You are a rare individual.
Good salesmen know that the buyers who’s informed is a serious buyer 👍
I had a salesman tell me that when I bought my last new vehicle. They were offering the vehicle well below sticker because the new model year was out but, you had to use their financing to get the price. I asked how long I would need to keep this loan and was told by the salesman I would need to keep it at least a year. I explained I had just got off the phone with Ford Motor Credit and they told me they held the note on the car and I could pay it off any time with no penalty. After explaining that to the salesman, he said that was true. But, that WAS NOT what he told me. Any time I step a toe on a car lot it is me against them.
I watched a lot of your videos.
Last Nov I found myself the position of buying a car.
I walked in to the dealership with a car in mind.
I told the salesman what car I wanted. I told him what my credit karma number was and what my bank quoted me for a percentage.
I asked him for his best out the door price and I told him I did not want anything extra added on and I would walk if he added anything.
I agreed to a credit check and gap coverage.
He came back with a price that was above what I was willing to pay.
I told him this was not acceptable and If he could go lower id wait and if not I thank you for your time. He asked what my number was and I told him I researched the car and a fair price and he needed to make his offer with that in mind.
He came back with an offer that had a lower percentage than my bank offered with a price that I liked. Nothing extra on the bill just the car tax title reg paperwork and gap.
I never lied to him. I put all my cards (except the price I was willing to pay)up front and I gave him the information he needed to make me an honest offer.
Coming in with your own financing always pisses them off.
i drop it on them at the last second and it i can feel the animosity
Many years ago when I was a sweet young thing selling real estate, I wanted a Lincoln Town car. Found one and started talking to a salesman...the first misstep he made was to tell me I needed my husband to talk to. So I went home and returned with my hubby...who was in on my act. He then wanted to only deal with my "man" who told him I was the one buying the car. That did not stop him from ignoring me and continuing to speak to him, so we left. He called me at home, only again to speak to my better half who again told him I was the one he needed to talk with. He apparently did not understand the concept of a woman buying her own vehicle and told hubby to come see him the next day. Needless to say, he did not make that sale as I found another dealer and salesman who understood that women were independent persons.
.
@@gerryhemmer1573 And they slowly clapped... 🙄
Certainly, they don't get their "cut"!
@@gerryhemmer1573 Wowwwwwwwwwwwwwwwwww !!! So not acceptable even back then.
another thing that ticks them off is when you know more about the car they are trying to sell you than they do
I usually know more about the car than they do when I go to buy one
I work at a Toyota dealership, when counting all the different vehicles and trim levels with options there are over 200 combinations. I have to try to remember all of them not just the one vehicle a guest has researched
Thank you YAA for the educational and informative videos. All though not in the market today, with my aging fleet (2 haha) of vehicles, I want to be prepared when I do shop for a vehicle and you all have been an outstanding resource.
I'm a retired police officer. I can tell you there was a car dealer in my beat that would deliver cars before getting loan approval. When the loan was rejected, the dealer would call the customer and tell him to bring the car back and sometimes the customer would tell the dealer to get bent. The dealer would then call the police and try to report the car stolen. We constantly tell them it was a civil matter and they had to handle it but they kept doing it until someone bought the dealer and the calls would stop.
That's just plain dumb. Here let me wrap up a deal that we don't know will happen. Simple bad business practice. Police aren't the repo folks lol.
We had a local add newspaper that advertised cars for a dealer that was in Idaho, "were in Washington", They could undercut local Chevy dealers by a couple grand, My uncle and I walked up to a salesman holding one of those ads and the salesman just turned around and left...Made my uncles day!!
In the back office of the F&I of a NJ dealership, I saw a BOLO notice with Ray and Zach's photo on it...just sayin'.
🤣🤣🤣
I love a well informed customer! Makes my job way easier lol
i just hurt mysel laughing on THAT one......................
I always do about 4-6 months of research on a vehicle before I even talk to a dealership. When I go in, I know almost everything about that vehicle. Most sales people have loved that I was so knowledgeable about the vehicle. Some weren't, though, but that's their problem 😂. I do the car deals while my hubby sits back and watches/giggles (my mom was a master at the car deal, and I think most dealerships were glad when she left after buying the car because she made them work and didn't settle for their BS).
If only I had a time machine. I traded my 3 year old GT-R with 12300 miles on it at the local Hendrick Nissan (now defunct) in Kansas City. The car had all of the service paperwork from the time I bought it new at the very same dealership. Had new tires, which are required about every 11000 miles on a GT-R, never, launched, never tracked. Always garaged unless at a motel overnight on a trip. KBB or NADA showed trade value at 74k. They checked the car out, drove it around the block etc. "the best that we can give you is 58k". If I could do it all over I would look into his smug little beady eyes and say. "OK no problem" and have enough guts to just walk away. THERE IS NOTHING right about the way people are treated at car dealerships. It is such a sad twisted game that they play.
Maybe it wasn't a game, but your the professional to question their appraisal? Not everyone has the same qualifications as the next, but it's a game they play?
Once the out the door price is settled with signatures on a sales order, dropping the "I'm paying cash" bomb in the finance office.
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As long as that OTD price isn't bolstered by manufacturer rebates. Dealership isn't obligated to make up captive lending incentives.
Some dealers will ask you if you're paying cash or finance. They'll inform you that cash price is different from the finance price because if finance incentives. If you withhold that information or lie about how you pay when you go into the finance office, they can change the deal or refuse to sell you the car. You can always leave and the dealership will just sell it to another customer. In today's market, there's a Shortage of cars not customers
@@leeg8304 that’s pre owned inventory, new car inventory is still thin and will remain that way for awhile. There is a shortage of cars, not customers.
@@daebruh2034, that's true, there's a shortage of new cars. But it's been going on long enough that used cars held their value better. And, as used car prices approached new car prices, the demand for new cars has risen. Why buy a used car with 30,000 miles when you can buy a new one for $2,000 more? So now, if demand for used cars is dropping and their prices drop with it, it SHOULD ease us some of the new car demand.
Number two was the best one. I sold cars for a year and when a person came in with “excellent credit “ and they were in the 5-600 range, I would lose the sale. What’s worse is that they were a sale for sure. I lost 20-30 sales in a year because of this reason. I love these videos because of what I saw every time I worked for the dealership.
The banks won though. Avoided another likely repossession
I’m new to this channel, you guys have great advice. What I really love is the father son relationship. So heartwarming to see you guys communicate with each other. Not only good advice. Amazing energy. God bless happy holidays.
I love these videos. Keep ‘em coming! ❤️
Buying a car online and having to pick it up at a dealership. They tried everything to get money out of me but, I paid for it online, Transfer fees, plates everything. They did make me sit there and wait for six hours but, I didn't care. I got the car I wanted at the price they advertised on TV.
I was at a dealership "just looking" and talking it up with a friendly salesman. He told me it was his second week there. I went back the next day to look again at a car I liked. A different salesman worked the numbers, said it was impossible to get close to what I wanted, but would get his "manager" to talk with me. Well, guess who the "manager" was? The new guy. When he looked into the cubicle he had that surprise, "Oh youknowwhat!" look on his face. I laughed at both of them. Don't trust anyone in the industry.
You're right! They hate YAA! As a woman walking into a dealership on her own, I am automatically targeted as easy money for them. Through YAA, Iearned how to negotiate for a great price and interest rate! The finance manager was fuming!
Any dealer will tell you that selling to a women is much more difficult than selling to a man. Women are much more demanding and they are better shoppers than men.
@@deepthinker999 Wow! I always thought men were deemed as more demanding!
@@deepthinker999büllshit
Dealers are going the way of dinosaurs... from factory to customers!
That will happen, Ford 🚗 2022, but states-local govts will spread that further as the 2020s go on. By 2032, car lots will be like shopping malls-US shopping plazas. 🛒
If you think that dealing with car dealers is trying, try working with major corporations. Dealers can offer you personalized service when a repair is needed. Good Luck trying to get that from a major corporations located hundreds or thousands of miles away.
Nope. Can’t do it until state franchising laws are abolished. Other than brands which do not have dealerships.
This is the first video I've watched from you guys. I don't know how I came across you because I wasn't searching for you, however I think RUclips reads minds these days because I've been considering making a purchase and wanted to do better with negotiating and learning key strategies for getting the best deal I can so I don't get put into a bad position. The economy with its high inflation and high interest rates already annoys me so I am looking forward to trying to maximize my ability to navigate this market and getting the vehicle my family needs. I've bought a few vehicles in my life and know a little, but I think your channel is exactly what I've been looking for without even realizing it. Subbed.
Our devices are spying on us.
I just love you guys! Learning sooooo much about the car industry! So thankful for y’all!
I've watched several of your videos....I appreciate what you're doing and what your channel is about, thank you.
I know I piss them off. I have bought a few used cars in the last decade. I always go in, talk about monthly payments and loan terms. I can get them to come down a bit in price. Then when they start talking about who to finance through, as in their lenders or running it through my own bank or credit union, I suddenly change my mind and just write a check for the car. The look on their face says it all. 😁
I think it pisses them off when you've spent two hours working a deal and then you calmly get up and say, well thanks for your time, I believe I'll go home and think about it for a few days! I don't think they like that. But that is exactly what you should do because it usually brings a better offer to your feet in a few days! My wife gets pissed at me because she says "what if someone else gets the rig before we do"? My response always pisses her off too, "Oh well, I guess it wasn't meant to be"
oh yes. being prepared to walk away is a huge negotiating tactic.
Love the show. Just bought a used car from dealer. Paid my out the door price. Saved 4k on the front and 3k on back end. Cash value, TTL,reg
The big one for me, the length of time it takes to buy a car. The run around between the salesman, the sales manager and the finance person. I come from the UK where the sales person normally handles everything, trade in value, finance etc. Occasionally they may consult with a manager if they can't quite string it together. So why not employ more capable people to start with and cut down the time it takes?
I heard that it Western Europe dealers did not negotiate price. Everyone pays sticker. Please confirm.
@@deepthinker999 Not true Edward, However like all markets from time to time when demand exceeds supply there may be times when discounts are not given particularly for high in demand low production models.
It's a strategy to wear you down so sign on the dotted line just to get it over with.
I like it when they keep bringing in other associates to close the deal and then when they run out of salesmen and managers,they finally drag in some 19 year old kid who probably washes the cars on the lot as their final play...then my brother and i walk out and a sales guy comes up to our car as we are leaving and tries one more time....i leave the car running,my brother goes in,motions me a few minutes later,i go in,Dealership now closed and WE pull out 7500.00 in twenties...sales guy groans... I count,my brother counts,the sales guy counts,THEN the finance guy counts...it's now an hour past closing and we leave with our Mother's Christmas present,A new 1976 Chrysler Cordoba...Probably the best time I ever had F***ing with the thieving bast*rds !!!!!!!!!!!!!
They do not want to do that...they do not want to make it "easier and faster" for the customer....they are very comfortable being seen by the general public as vile and shameless salespeople.....just so that they can make more money. they basically sell their soul and reputation and good name ....just for the allmighty buck.....bunch of sheisters.
Three things that come to my mind almost immediately are: 1) knowing what your trade is really worth - and by that I mean having written offers by other dealers that have seen the car and spent time looking at it. 2) having dealers compete against each other on the same exact model, trim and optioned vehicle - this doesn't happen these days as inventory is either low or non-existent, but a few years ago you could arrange for a very good deal where dealers knew it was truly apples to apples. and 3) arrange for a manufacturing buying program ahead of time and know the program very well. I've bought several Ford vehicles with X-Plan - and while that wasn't _the best_ buying programs it eliminates all but $99 worth of "fees" - and puts the price of the vehicle at a specific percentage over cost including options - it also uncovers holdback, advertising allowances, and all manufacturer to dealer and buyer money. In some cases you may have to join a "club" to get "plan" pricing but in the case of Ford you can join the Mustang Club of America, you don't have to buy a Mustang.
A lot of people don't know this, but owning at least 100 shares of Ford stock for at least 6 months qualifies you for X-plan pricing. It's a very practical way to qualify, especially right now with F selling below $15 per share.
We drive them to over 250k miles, so if we trade and not just sell outright, it's worth bupkis.
Usually sell them when folks are "refund rich" after they did their taxes :)
This ended in June of 2022
When I demand top dollar for my low mileage mint condition trade and won't deal over the phone with photos and a promise to pay them if my vehicle is not in the condition I say.
I did this with mortgages when my boss kept giving my mortgage deals to her relatives and friends - I picked up the phone and got people to put insurance on their mortgages if they had nothing. The insurance was like 2 or 3 mortgages in value to the bank - and client could cancel at any time so I was incredibly transparent, and I did set my calendar to call them in 45 days to make sure they were aware of the charge (there it is, right as expected .. here is what you have, and are you content with your decision) did not sell on fear but by talking to people about how important to their quality of life their home and mortgage were but they had never realized that in a "mindful manner". Other sales people never called back and the insurance would drop off as soon as they noticed the charge .. more calls for me to make with an "educate client" approach.
Me being in Fixed Opps for 32 years in dealerships you both are SPOT ON. Dealership hate Smart Customers period.
Going through the sales process and ending the deal with paying all cash.
Some dealers demand you finance with them. They won't take cash or outside financing. I've walked away from a couple dealerships like that after negotiating decent deals.
The thing I would do, back when I had excellent credit, was refuse to negotiate based on payments. They always wanted to tell me, "I can get you into this car for X amount a month."
My response was always, "How much is the car? We can worry about payments later." I could do this, because I knew, I could get approved for whatever I wanted. Once they finally told me the price, then I would start negotiations based on that. "What is the lowest you can go? That's too much, I am going to try another dealer." Once they finally got to a price I was comfortable with, we could talk payments based off that price, and the current interest rates.
Unfortunately, the oil price crash of 2015 caught me in a bad situation. Suddenly I was making way less money and couldn't afford the payments that were easy, previously. I am still recovering. Not having very good credit severely hampers my negotiating tactics.
Those who can afford pay the least pay the most...this is spot on. What's the truth on car buying services such as TrueCar etc.?
You guys are absolutely right if you do your research car salesman hate that, I had a car salesman send me hate texts about the person I am and how great the car was, he even when to say the car must have been priced right because he just sold it but in fact I called the dealership and the car wasn’t even sold nor did they have the title for it, Thank god I walked out
The ultimate thing that would really piss car dealers was if all car companies could sell directly to consumer. It boils my blood looking how a dealer makes money selling at invoice (after manufacturer rebates and incentives for them), and then they go up by 2-8% to “MSRP”, only to tackle $3-7K in market adjustment another $1-3K in “add-ons” and even more in stupid pointless additional warranties and services. And the whole process to have to haggle for a reasonable price, where are we? Egypt?! Have a car store and sell at what they call MSRP, and may all car dealers burn in hell.
Why don't you buy milk directly from the farmer?
None of that is on the dealer. Anything on the invoice, including accessories are part of the car. So If the vehicle was ordered with optional floor liners, they're not something the dealer is making a bunch of money on, they're just part of the car.
I was just at a Subaru dealership today after working with them through email on a price, we sat down and he told me that he couldn’t give me Msrp unless I use their financing. I asked what if I didn’t want to use their financing they wouldn’t sell me the car if I have my own. I said thank you and walked out. Never going to talk to them ever again.
MSRP doesn't pay the dealer any money. MSRP is ridiculously close to the invoice price. That's why they did that. If you guys think MSRP IS $8K-$10K above invoice, you're dead wrong. For most small cars, it's usually between $600-$1100
@@stevornrichards1380 Could be why folks just want to buy a car without a dealer in the middle.
By watching many of your videos explaining in details the break down we are facing while visiting a showrooms buying/ leasing a new car a truck, I leaned how to tackle many of the Fluffs appearing on the proposal in front of me, but now I know how to untangle the numbers.
Thanks much🤝
My father was a GM Grand Sales Master, he sold GM cars for over 40 years. I was lucky because he had taught me everything there was to know when it came to buying a new car. My dad passed away a few years back and I was in need of a new car, so armed with all the knowledge I inherited from him I went and bought a new car. At the end of the sale after I had just bought the car the salesman said to me that I was a car salesman's worst nightmare. It was only then did I tell him who my dad was and it turned out that he knew my dad, he laughed and said go figure. He said of all the customers for him to run across that I had to be Buck's son and we both started laughing. My dad might be gone but the knowledge he passed onto me lives on and I have now passed that same knowledge he gave me to his grandson. Knowledge is the very best tool you can have when you walk into a new car showroom. Cheers!
Can I have some of that knowledge 😊
@@radiantgoldensun6438
Well your watching these videos so that's a good start in getting some of that knowledge, just keep going you'll get there.
Being informed REALLY pisses them off - few years back I was looking at new cars and went to the local Ford dealer. I had done research on the model I wanted to come look at (equipment packages, asking prices of dealers in the region, etc.) and had it with me in a folder. I walked onto the lot with said folder in hand. A salesman had started to head my way but couldn't see I was carrying anything past a couple cars on display. When he got around the cars & got a look at my folder, the man literally turned around and walked away.
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did you buy a car there ?
I brought in a folder 📂 last vehicle we bought. One place tried to play the numbers game with me and I wasn’t having it (aka not realizing I knew basic math and trying to get me to pay more for the car without telling me as they didn’t give me the OTD pricing even though I asked for it.) I didn’t like that so we left and the manager tried to stop us. I politely turned him down as best I could but he was getting on my nerves.
The second place we went, I’m sure they knew that I knew their typical tactics so they treated us with respect and didn’t play any numbers games. After test driving, I think they only asked me two questions before giving me the OTD price. I remember one of the questions being, “What other vehicles did you look at/cross shop?” They gave me the total OTD price from the get go and the math was spot on. The only thing was the finance guy tried hard to push an expensive extended/more comprehensive warranty and I refused and it annoyed him because I could easily tell that it was borderline scammy. Besides that and having to wait to speak to the finance officer, the rest of the car buying experience at that dealership was good.
You should have been stealthy and had all that info downloaded in your smartphone.
@@tomdamon7208 Nope, they weren't very helpful overall. I went with another brand altogether.
I took a course in personal selling. The instructor was a tough but fair veteran salesman - a little cynical, but a decent guy.
He told us that new car dealerships kept track of customer satisfaction stats. If one out of five purchasers ended up feeling like they were pushed or ripped off, their sales staff was being just aggressive enough.
Grateful for you guys!
One of the things that I like to do and it always gets a strong reaction from the salesman is......pull an armed robbery on your test drive. The look on the salesman's face when you stop the car, run into the bank and return with a bag of money and a handgun is priceless. This will definitely give you the top hand when you get down to hammering out a final deal and if you continue to brandish the firearm, you can pretty much dictate the terms that suit you best.
@ D A.....Not sure about that kind of stunt? Could lead to BIG TROUBLE! Highly suggest that You cease and desist!
@@jtc1947 Yeah, you're right. That may be a bit over the top. Maybe next time I'll just do a drive by shooting at the orphanage.
@@da574 I am not sure if Your comments are a case of sarcasm or which? Pls advise??
How’s that working for you?
😂😂😂😂😂😂
No need for financing in that case.
Impulsiveness and doing the math do not go together. Ray has talked more than once about how it's not a good idea just to wander into a dealership on impulse and decide to buy a car.
Most tv ads for buying a car are built to appeal to emotions, not logic.
Doing the math is a logical, level headed activity.
Some auto dealers may hate you, but I freakin’ LOVE ❤️ you guys!!! Thanks for all you’re doing for the car buying consumer.
Good dealers, meaning those with integrity (In The Vancouver area, there are maybe 6 of them. out of over 50 )they won't hate you
You guys are awesome
Thank you for all of the valuable information!!
A good friend of mine was a finance director for a Toyota dealership for 30 years! He told me all the secrets to buying a new vehicle. So when I go to buy a new vehicle, half of the time I’m pissing them off, the other half of the time they’re actually impressed with me.
What are the secrets? I’m looking to buy new because the used vehicles are almost close to the same price as new. I’m still waiting though cause buying over MSRP seems crazy to me
@@borrego530
Sorry it’s taken me so long to reply to you, I’ve been trying to tell you what I know without going into a long story…
First off, this is a really good channel and their advice is excellent but here’s some of what I know…
1) Know what your credit score is, especially if it’s good because you can get a better interest rates. If they see that you don’t know, they will rip you off! I know from personal experience, luckily I was able to get out of that bad deal, this was approximately 25 years ago.
2) Let them know in so many words that you have options, it takes away some of the grip the dealer has with you.
3) If you’re planning on trading your current vehicle, don’t tell them you’re going to trade because they’ll make it look like you’re getting a better deal but really, they’re ripping you off. I wish I could elaborate more on this but it’s all a numbers game at that point.
I don’t know if this helps any but I would definitely refer to the videos this channel puts out because their advice is really good.
I wish you the best on your new vehicle purchase.
One problem I had with GM was the employee discount. They always assumed I had it and after getting close to a number they would say "oh you don't have that? I am going to have to increase the price then". Just give it to me straight right away. Fine print and prices without asterisks in advertising piss us off.
Your videos have been EXTREMELY helpgul...after watching, I went and found a bill of sale for my 2014 mustang back frm 2015. They fckng charged me 85 bucks for "Document Stamps"! I felt fckng ripped off. And I'm a salesman myself, no more
Never give them your car keys. I did this once prior to a test drive. My wife arrived with my baby boy who needed a diaper change. Diapers were locked in my car. I told the salesman if he did not give me my keys back pronto, I would be punching him in the nose. I was not in any case going to buy his truck.
Assholes like that are what got us to where we are with dealerships.
Yeah that happened to me once before...never again! I know what my trade is worth and go in to it knowing the minimum I'll take.
I would have set the baby on his desk and start taking the diaper off. They would give you the keys I guarantee it.
I've found the best solution to that is to ask them to hold on while I call 911 and report my car stolen, because I asked for my keys 5 minutes ago and you have been unable to return them.
@@gsudman that wouldn't fly
Had the same issue at West Kendall Toyota, had tied 1 credit and wanted to lease a $34,000 Toyota Camry TRD. They were asking for $700 a month, even after markup and the total out the door price, at a residual of $19K, and giving $3K down, I was over paying by $7K, they kept pressuring me to finance the car for 6-8 years. They ultimately refused to sell the car to me, I didn’t ask for discounts, I just did the math with them and they couldn’t explain why I had to pay so much more over the residual value.
Tier*
I think your method in this video works very well. Been to about 15 to 20 different dealerships past month. Finally now supposed to pick up a car next week. Some of these sales people are very pushy, intimidating to see if you fall or push you into their game etc.... GOD I had so much fun keeping them in the dark before they get the chance to put you in the dark. I did not know that I was getting under their skin. This happened before I found this You Tube channel.
I obviously did a great deal of research to mostly study prices, What cars or trucks to buy or not to buy, etc... So before I left talking to this one particular dealership dude, certainly not telling them if I am buying, leasing at most of these places etc... Sales dude even knew I was not going to buy nothing that day cause I immediately told them I am just shopping and just pricing and that is it.
So he got his boss and he also tried the same on me. He told me I been to 7 different dealership now how many more am I going to etc... Then I told him obviously going with cheapest 1, and which car or truck I like the best etc... Then they said they were going to call me. After that then told him I am watching many You Tube video on this etc...GOD they looked really pissed. After I told them that never heard a word or got a call back from them after they told me they were going to call me.
I have purchased over 70 cars over the years, and yes, I have learned some lessons the hard way. In my experience, I have found the small town dealerships much more honest and easier to work with. The sales manager at the dealership where we recently ordered a new Jeep Grand Cherokee said, at a small town dealership,they rely on customers coming back. He said they couldn't afford to mark up vehicles well over sticker and have them return a couple years later to trade up, and realize how much they had lost from purchase to trade.
We were treated exceptionally well. We did the entire process with the same person, and no running back and forth to the sales manager games. No add ONS and fees.
My humble advice is next time you purchase a vehicle, ask around, and give a small town dealer an opportunity to earn your business. You may be pleasantly surprised.
I have purchased two new vehicles in the past four years from small town dealers, and couldn't be happier. And I always work with multiple dealers before making the purchase.
Thanks for the channel. I enjoy the content and the comments. I always learn something new.
I don't mean to say that you are incorrect. My small town used to have a Ford, Chevy, Chrysler, and Jeep dealership. I bought locally and was unhappy on many levels. People would go out of town because they could literally get a vehicle for 20 to 30 percent cheaper. Now all of those dealerships have closed. I now have to travel 30 to 100 miles to buy a new vehicle. Then if you have warranty issues you have to deal with a business far away from your home. In the 1980s and 90s, a lot of those dealerships were bought by larger dealerships. They weren't mom-and-pop operations.
The last time I purchased a new car was 1986 . Obviously I hated the experience. Been buying used and going to independent garages for service. That’s how you change the dealership industry.
Same here. My last new car was 1987.
I really like what you both are doing, a great job! You might want to mention that when a dealership sells a car at MSEP or below the dealership gets a reward called Holdback or money from the manufacturer, it can be as much as $1,900 or more.
Im loving these videos, I’m looking at a 2017 Porsche Macan S currently so these are gold.
This has to really cheese off a sales person:
I went with my daughter to purchase a new car at a GM dealership yesterday. I have been helping her with her research about which vehicle she wanted and features she wanted on the vehicle. She planned on making a deal yesterday so we went to the dealership and she had an envelope with $5,000 cash for a down payment and planned on financing the rest. There were 3 Chevy Trax and a row of about 20 Chevy Equinox. We went in to talk to the salesman and after wanting to take a 2022 Trax for a test drive just to be certain we find out that those were already sold before they hit the lot and every one of those new Equinox could not be sold because they were still missing components due to the parts shortage. The salesmen informed us that 60% of the cars on his loaded parking lot could not be sold yet due to them missing components.
We went in ready to purchase a new car with cash in hand and walked out. My daughter will just keep driving her old vehicle then and try to figure out something next year while saving up more cash for a down payment of just purchase one for cash in a couple of years if they ever get around to making complete vehicles again.
Ah yes, the vaunted General Motors. In 2020 I was prepared to pay full MSRP for a Chevy Corvette. Hah, nice try...despite GM repeatedly saying they would not allow dealer gouging the lowest quote I got was 30K over MSRP. Now why would GM allow the dealer to make more on each corvette then they themselves make? Crazy. Needless to say I told them to pound sand. I then wanted a Cadillac CT5-V as a daily driver...setting aside there were never any actual cars to test drive; any car ordered I would pay full price for but the vehicle would be missing certain features due to the chip shortage. When I asked (this was fall 2022) when these parts would come in all they'd say was people who had received their cars TWO YEARS AGO still hadn't received their parts to make their cars whole. Ended up buying a non-GM car from a luxury dealer - no gouging and no missing parts. Pretty sure GM is going to badly botch the complicated transition to EV's and continue to lose market share; you know like they've done for decades now.
One thing that comes to mind is After you get approved for a loan, ask the dealer how many banks approved you, and you'd like to see the approval paperwork.
Off topic, but thanks for your service!
Love these videos! Thank you!
I love informed customers. They don’t ask how much their car insurance will be or why they have to do a credit application. This is just to name a few. Love the video.
Dealers telling customers how to act is a hoot.
Every business tells its customers how to act. As long as the rule isn't inherently unethical or illegal they get to do it. The simple stuff like verifying driver's license, not guaranteeing finance payments before credit check, or not walking into the F&I office without being escorted because other customers' financial information may be visible - that stuff is reasonable.
@@Oxios
Um....that data should not be visible even to another customer. Verifying the license for a test drive is one thing, making it vanish if you don't get the sale is another.
And don't tell people not to price shop, if the only way to get the real price is to sit at your desk. You knew all along what you really want for the car.
@@Oxios I think the OP was referring to dealers wanting compliant customers. You know - pushovers. If you're ok with that, you're probably a car salesman.
From experience - it pisses off a dealer to have the cops show up after the keys to your trade in "seem to have been misplaced". When you stand there, and start insisting on charges to be filed for car theft, illegal detention and possible kidnapping, they don't seem to think too highly of that. But alas, it doesn't seem to stop them, so it's a fleeting irritant I suppose.
This same thing happened to me about 20 years ago. I backed out of a deal and they couldn't find my keys until I threatened to call the police.
I like the baby diaper story the best.
Thank you for your channel!! This is great to help us become informed customers!! It is helping me through the new car buying process :)
I just caught the Fred Beans Hyundai dealership trying to charge me for window etching. After I mentioned that I was going to be paying cash. I told them I was not going to pay for something I did'nt ask for. They said that Fred Beans put etching on all their cars. I even told them, I worked at a dealership on Long Island for 22 yrs. I did not do the deal. Your channel is awesome! Love it!
Some dealerships have sales boards, what salesman is selling well is who you look for. Find that guy who has more sales all month than anyone else. Why? He's more willing to deal and go for volume to make his month.
I remember back in the seventies, buying a dirt bike at a dealership was interesting. Vast majority of salespeople only knew whatever the brochure stated, which was usually incorrect as far as horsepower, and sometimes a few minor things. Those of us that were really into the sport, and us guys that raced, already knew about the bikes we were drooling over, thanks to the splendid off road associated magazines. The sales people usually got kinda quiet after a few minutes.
That experience hasn’t changed much. Recent trip to Honda dealership had me laughing as the sales rep is looking at papers and his phone to give me answers like he was hired yesterday. It’s all too ridiculous.
@@Lifes-Fun I remember, many...many....many years ago, my dad sold Yamahas at a dealership here. He rode, a buddy of his raced TT and short track, seemed like everybody rode something back then. But, then mom made him get a 'real job'....nowadays people have the internet, back then, it was the bike magazines.
Well I finally received my 2022 Audi A3. To their credit they did tell me it would take appx. 6 - 8 months. So thanks to you guys I have viewed several of your podcast and was well educated on how to handle them when the time comes. They did try to pass on to me a Dupont protection for appx $700 that would cover the interior and exterior. I told them I did not ask for that and will not be paying for it. Low and behold I find out that the vehicle already comes with the protection and what your paying for a warranty, but they don't tell you this. Also the extended warranty they were trying to push was now called vehicle service contract with maintenance at a cost of $3700 for an additional 2 years. So in reality all I would be getting is 6 yrs coverage with so called maintenance. The maintenance they were talking about were battery, rotors, brakes, wipers..etc;. I obviously didn't go for it. When I asked her about just the warranty for 2 years she said $2800. I asked is it negotiable, and she stated no. So I respectfully said "OK, conversation over I will just take the care and think about what you presented today". Thanks for your info.
You guys are real knights in shining armor!! I’ve learned so much from you two!! Salespeople also hate it when you whip out all your “homework papers” and quote from them.
I pissed off a car dealer today by telling them I was going to compare their prices with competitive offers from other dealers.
Thats funny!
I did the same thing, went to a couple dealership to see where I could get the best price.
The first salesperson I worked with to test drive and check out all the options assumed I was buying from them!
I told him to provide his best price and i would shop it around to see if it actually was!
They were totally piseed off!
When I called back to see if they could match the deal , and they said no!
Told them they just lost one sale and possibly two!
Told the salesperson to tell there manger exactly why they lost 150 000 in vechicle purchases , canadaian dollars
@@robqwertyuipp8750 AS a salesperson, why am I going to waste hours of my time demonstrating a vehicle to you for you to shop my offer?? Of course another dealer is going to beat that offer if they have a similar vehicle and don't have to waste hours of their time test driving and demonstrating with you. If you want to compare offers that's fine, but know the exact vehicle, options, and don't ask for a test drive.
@@uncouver You sir are correct. You take up the original saleperson's time, energy, and knowledge just to give his competitor an easy sale. Did he/she have the same knowledge as your original salesperson? I guess we will never know.
These people would sooner take advice from a Quora post than the advice of an actual professional. Love these people patting themselves on the back for pulling one over on the dealer when the fact of the matter is the sales manager and salesperson probably were so tired of their childish smug behaviour that they just wanted to go home.
@@uncouver most of them are lying 🤥
I’m curious. While you(pops) were working in the car industry all those years, were you one of those people that you are teaching the viewers to avoid and/or be prepared to deal with? It’s totally awesome content that you guys are putting out here. What made you change your ways? Love the channel.
I would imagine he had to "play the game" as, even though he was a manager, he was still an EMPLOYEE of the dealership. Their checkbook, their rules.
Crickets....
I have some for the "what dealerships do that piss off customers," LOL! First, I had written (email) assurance that a truck I was interested in would be there when I arrived, but when I got to the dealership (ten minutes early), they were literally in the process of selling it to someone else, as in signing the paperwork. Then, I emailed every dealership in the state, told them what I was looking for and asked for their best "out the door price." I was specific (make, model, year, features, and colors), and I asked that they ONLY reply via email or text. Two thirds of them ignored that last part and called me instead. So, I crossed them off the list and asked them to not contact me again. Some continued to call and pester, some reverted to email or text so I had to block them. Then I compared the ones that were left and narrowed it down to the three best prices and gave each the opportunity to improve their price, narrowing it down to two. One went above and beyond by taking a video of the vehicle, inside and out, under the hood and under the undercarriage. Their price was $200 more than the other and they were about 50 miles further away, but I appreciated the extra effort so I made an appt to meet with the salesman and got confirmation from him that the truck would be there when I got there since I was coming from the other side of the state (almost a four hour drive). He assured me they wouldn't show the truck to anyone else before I had a chance to get there the next day. The next morning, I received a text from the other, closer, dealership, dropping their price by a LOT, but I kept my word and went to my appointment. I arrived twenty minutes early and other customers were in the act of looking at the truck. I was about to walk away and just go to the other dealership, but the salesman ran over and shooed them away and sharply reminded the other salesman that he wasn't supposed to show that truck to anyone else, so I stayed and took the truck for a test drive. Then he pointed out another truck that had a few more features (for more money) and suggested I test drive that one too, for comparison. I did and I liked both. My daughter (an auto mechanic) was with me, so I asked her to look them both over while I debated which one I wanted. While she was looking under the hood of the second one, another salesman took the first truck to show to another buyer. That irritated me, so I pulled up the text from the other dealership to review the invoice they'd sent me to compare features and discovered that the way they had cut the price was by failing to include the sales tax in the "out the door price." Now I'm getting steamed because I had decided I wanted the first, less expensive truck, which was now in the hands of other buyers who were considering it. But, the salesman noticed and went and shooed them away, too. So, I decided to go ahead and buy it because by then I was sick of dealing with the whole shopping experience and just wanted to be done. So we went inside to do the paperwork and I started to make out a check and suddenly the salesman gets all twitchy and tells me that the price they sent me wasn't the price because there's dealer fees and stuff to add. Seriously annoyed, I asked how much that was. He said he didn't know. I said sternly, "You better go find out, because it matters." Red faced, he trotted away and came back with an additional fee of $30, which I paid but I also reminded him what "out the door price" means. THEN they wouldn't take my check unless I let them run a credit check on me, which I thought was really dumb when they could just call my bank and verify the funds. But they insisted, which cost me 8 points off my credit rating (dropped from 811 to 803) even though I bought the truck outright. Grrrr... The truck came with two free oil changes. At the second one, they rotated the tires even though they didn't need it yet. I drove away and within a mile I had to pull over and tighten the lug-nuts on both passenger side tires because they hadn't been properly tightened. I haven't been back there since. So glad I didn't buy the service plan. LOL
I would also add, never tell them you plan to pay for the car in full until the very end. Once you negotiate a price in writing and you're sitting in the finance office you can then inform them. Even then, they may tell you the deal is off. This actually happened to me. salesperson kept asking me where I wanted my payments to be, my reply, let's come up with a price and then we can figure that out. Once in the finance office I simply asked them to whom do I make the bank check.