This video had us laughing sooooo hard! Thanks for letting us work with you on the project and hats off to Squatch Bikes & Brews bike for going out of their way for this customer!
But at the same time, I'd want my bike mechanic to tell me if I was doing something incredibly stupid. Like putting a $1k drivetrain on a $60 bike! It’s all in the way you relay the information. Don’t be condescending and you’re golden.
Me too, I was just getting into biking so I obviously didn't know anything and I asked for my brakes to stop squeaking and for my chain go stop grinding in certain gears and he looked at me like a nuisance and a waste of time, I bought something too
This guy is a true professional. He measured, determined that it would work, and got the job done. I wish every shop had a Pat. Some shops have more excuses than solutions.
If I went to pat with my first used MTBI would've wasted a lot of money, Thankfully I went to a shop that told me how to build a proper bike for the budget I had.
@@lithium25693 Pat didn't waste any money. The money was wasted before he got involved. They dumped a bunch of weird one off parts on his lap that would only work for this specific build. At that point, the least wasteful thing he could do was to install the parts.
@@ctsingletrack apparently you have never heard of labor cost. If this was real eventually the kid would realize his mistake and have to pay a new mechanic to put the nice parts on a better frame.
@@lithium25693 You're aware not every person is after what you're after? Some people genuinely want to keep an old bike but put new parts on it and if someone was to do that but kept getting turned away because "when you realise your mistake you'll just have to pay us to put it on a 'good' bike" they'd just end up frustrated and with no service probably end up trying it themselves and lose even more money when they mess it up.
"A $90 chain on a $90 bicycle" That is a statement I never thought I would hear. I just love the enthusiasm towards the build and I think its there because of just how ridiculous the request actually is that its become more of an experiment than a chore and that is why I love tinkering with bikes.
I kinda disagree. He was professional, but i think he should have mentioned to the customer reasons why its its not a good idea. To inform him on what he might not know, and need to know.
@@04dram04 You clearly never worked in retail. If a customer comes to your shop and already has paid big bucks on all that stuff you can either try to make it work for them or you can let them go somewhere else. There is no possible reason beyond it being unsafe to not do it. In fact, to send the customer away could be seen as damaging to the business. Dude evidently knows his shit.
@@SpielkindFR Of course if the customer still wants it done then he should do it..but he also should inform the customer that "hey maybe you already wasted 1000 bucks, no need to waste another amount for trying to make it work when its still going to be useless" :D
what an excellent shop mechanic: customer comes in, shows him the parts, no patronising comments, just gets on with the job. A credit to the shop. Man deserves a bonus!
Me being a bike mechanic myself, was so happy to see Pat treating the kid so professionally... We lack such mechs out here, but it was good to see such attitude ❤️. Kudos to Pat and you once again....
This reminds me when my wife brought her mountain bike to a shop and wanted them to add dropdown bars + brake/gear shifters to it. The mechanic was all pompous and insisting how this wouldn't work and is a stupid idea. Went way beyond advice. So she went to another shop, that mechanic was like the one in the video, he was intrigued, did it and it worked. I would avoid shops with arrogant mechanics.
I once asked a bike shop to get a tricycle wheelset built. They agreed to do it but half an hour later I got a call saying that it was not possible and I should go to a tricycle specialist. I insisted that their assessment was ridiculous, and the hub in this case was not too dissimilar to a regular bike hub, after getting into a weirdly lengthy argument about getting proper ERD measurements I took the parts back and just did it myself, it was only the second set of wheels I ever built and they turned out perfect, I don't go to that bike shop anymore not even to pick up an inner tube.
If someone is willing to pay for the handlebars and the bar tape and gear and brake shifters and labour then hell yes it can be done! I love those kind of jobs
This is one of my favorite videos from this channel in a long time. I love the mechanics attitude through the entire thing. He did such a good job of representing what a good bike mechanic is supposed to be.
What an awesome bike mechanic! He actually checked it out, despite the wacko factor of what the customer was asking for, then gave (surprised) accurate answers instead of dismissing it out of hand! I'm taking my next bike upgrades to this guy!
I’m kind of torn on this. I mean he’s clearly a nice guy, but I feel like if I want something that’s crazy expensive but makes zero sense like this, I’d want them to tell me so - in a nice way, of course.
@@stephenbrookes7268 Well yeah, but that would be his opportunity to sell me a new frame. Then, if I refuse, go ahead and do the upgrades. That's business.
@@mroberts566 If he had asked to buy the parts and do the upgrade, I would have recommended a new bike thus equipped. In that situation I would di what they wanted. I had a classic Cadex ALM1, I had no misgivings about the fitting XTR V brakes, Rohloff chain and upgraded wheels and tyres. Those components cost more than it was worth, but I liked the bike.
Yeah, I got to hand it to Pat, that is some next level flexibility to just way more than tentatively accept it! I mean... its all wrong... but in a sort of working way.
I LOVE THIS. HUGE props to Pat for actually listening to the customer, and doing what he asked, while subtly trying to make sure he understood that he was throwing a lot of money at something that wasn't really a good idea....but not at all being insulting or condescending. My favorite part, was how he kept putting parts on, and being genuinely surprised that it was going to work. "Hey, this is going to work," with complete surprise in his voice.
As a former mechanic, I can tell you this warmed Pat's heart. Performing any component swap on a Walmart bike and finding things just falling into place is much more satisfying than diagnosing the "once ever 200-miles" ticking sound a triathlete complains about on his $10K Felt.
Reminds me of when I worked in a sports store 30 years ago. Anytime we hired someone new we always pranked them on their first night by calling from another line and when the new guy picked up we'd ask for help with "water ski poles". It was always funny to see how they handled it.
When I was in the navy I worked in supply,other departments,say engineering(engine room),as a prank would send a new guy to me looking for "gig line" "shore line" or a light bulb for the "smoking lamp" among other things.Always made my day!
Dude was super professional, awesome! Love the progression of "This *might* work" to "I don't see why it wouldn't work..." to "it totally works" This is one of the few cases where "the customer is always right" actually applies. Glad that Pat commented that it wasn't dangerous though, that's where I'd draw the line. Someone wants to do something I think is stupid, more power to you, but I wouldn't want to give them something that could get them hurt.
I’m in the school of thought that I think that even if it’s marginally dangerous that it’s still fairly ok to do the work but it just makes it more complicated for the company to pass the liability to the customer for requesting a dangerous job be done for them
Oh definitely LOL. I seen people bring some crazy things into the shop trying to upgrade a 90s bike with modern components and being so confused when I told them it isn’t compatible and can’t be upgraded.
The mechanic needs a raise for how he kept his professionalism that is so rare these days! Loved it as I upgrade my 60-80 series bikes to modern spec but not this high end lol
Pat being sharp enough to realize there’s monkey business going on but professional enough to be like, “hey, this might actually work” was awesome. Pat wins the internet for today!
Just been served this video now, a year after it was published but I’m so glad I was. Pat has my exact attitude of ‘well, let’s give it a go and see what happens’, which is the very reason I love playing around with bikes. When I converted an old 90s MTB to a drop bar gravel bike recently, folks online were cussing me out left, right and centre but, ya know what, I made it work and it rides like an absolute dream! The world needs more people like Pat.
Pat has to be the best mechanic ever. Not only was he very professional and humble but he really knows his stuff. He went right to measuring the hub and immediately knew it was custom. What a great guy!
Pat is a true mechanic and does not put people or there property down....he is there to work on bikes and that's what he does....as long as it's safe, he didn't say your parts are worth more than the bike or anything like that...he just made it work and he knew what he was looking at and did what the customer wanted....if I lived there I would take my bike to Pat for everything...Good job Pat, true professional and excellent Tech....👍👍 Also cool video was fun💯
The video is funny, but super fishy. Shop mec barely asks the major questions, ignores that there are GoPro's all around, and takes a bike on site for immediate repairs. I'm sure a sponsored video like this is set up and mostly scripted. It's entertaining but doubtful that this is real.
@@xjdndndmsvsvr The mechanic said that a lot of their customers go there with GoPro's so I think it wasn't unusual that the clueless customer had a GoPro.
@@xjdndndmsvsvr this is real. I had an issue with rear cassette and they quickly diagnosed it as a failed freehub and cracked axle. I dropped the bike off at close and Squatch got me out riding the next afternoon. They are super good to work you in if they can. My favorite bike shop whenever I am in town. Definitely would recommend.
I've been wrenching bicycles professionally since 1977 working in 8 different shops training dozens of mechanics and sales employees over the years. Pat is an absolute gem. Any chance he wants a job in Anchorage Alaska for a season or more?
That mechanic is awesome! I would use that guy for sure. Hopefully other mechanics will notice how he never talked down to his client and was willing to do what the client wanted as long as it was safe.
@@zoki.to974 Bike specalist? With all due respect to the guy in the video a mechanic is someone who works on motors, machines or things with motors on or in them. Push bikes dont really fit that description unless they have a motor on them and even then they probably wouldnt build a motor at a bicycle shop. Would you bring your car, motorbike, airplane to a bicycle shop to have engine work done? Its sort of like calling a chiropractor a doctor.
@@JohnDoe-hg9pj Actually... Mechanic is correct.. This is taken from wiki.. Most mechanics specialize in a particular field, such as auto body mechanics, air conditioning and refrigeration mechanics, auto mechanics, bicycle mechanics, boiler mechanics, and other areas. There is even a wiki just for Bicycle Mechanics. It's metal, it has moving parts ->> Mechanic. Do you even research anything before you post??... .. .
That was literally my first mountain bike when I was around 13. I couldn’t believe it when I saw the thumbnail, it brought back so many great childhood memories. I believe that brought back the memories of my first taste of freedom around the neighborhood. Thanks for the Memories Seth, that was awesome!!!!!!
I love his attitude regarding the wants of the client. I have adopted a similar philosophy. If you ask for my opinion I'll give it to you. If you tell me what you want and I can do it safely then I keep my opinions to myself. It really works out if they don't like the final result. I just did exactly what you wanted.
Great prank, i smiled through the whole video. I’m impressed by that mechanic’s professionalism and willingness to give it a go. Thanks for the content Seth!!
Kudos to the shop employee. I once got a pretty solid bike for my kid that was, admittedly from a department store. It was used and the wheel need to be trued. The mechanic at my local bike shop refused to work on it the wheel and said it came from a cheap bike so he wouldn't waste his time. I never went back there again.
If the wheel was taco'd, it may not have been truable. And the value of a replacement wheel plus labor can exceed the value of a department store bike. He may have had difficulty articulating this to you though.
@@thra5herxb12s But you might graduate up to a nicer bike in the future so it might actually be their loss. People often start out at the cheap end of things with hobbies and grow into better products as they learn more and become more involved in them, this was for his kid so maybe he bought a cheaper one because his kid would outgrow it anyway. I am into firearms and have some cheap ones as well as some higher end expensive ones and if a gun shop or gunsmith treated me bad when asked to work on a lower end one they would lose my business on the higher end ones too, same applies to many things.
That guy working the store was EPIC in every way. Positive attitude, never condescending in any way and did exactly what he said from the jump. He was class act all the way!
I’ve had a similar situation. I wanted to put fancy 105 group set on my budget road bike and the bike store owner kept refusing till he convinced me to buy a better frame before I upgrade. I’m glad he did because he was right and I would’ve ended up wasting money that way. And it’s not like I had much to waste. (I mean, even 105 is fancy for me)
he did you wrong though by refusing. He can advise you, try to persuade you not to , but as a service provider, you should never refuse outright. You should never try and make the decisions for the customer even if the customer sticks with being wrong.
@@AwoudeX yes good businnes idea elon, so that your customer can tell everyone how shitty it got or how it made no improvements, thats like saying to your bricklayer youd rather want this cement because its cuter, it can put the integrity of the company down
@@xRealUzz read again please, the customer is fully informed and thus this should not reflect bad on the company but rather on the decision making of the customer. The company did as was asked by the customer in that case. Also it's bad business to refuse and the customer goes to your rival who has my views on how to provide service.
This was hilarious. My local shop has a mechanic like this. Knows his stuff; enjoys doing the work; will check out weird noises and make little adjustments on the fly; and is willing to teach you things if you have questions.
As a mechanic myself he reacted exactly about how I would have, very confused but the “yeah I’ll see if I can make it work…” we’ll done Seth, this is amazing!
Hey, you guys got me & my friends home in sticky situations so many times over a decade! When I didn't have my license & was insane, I used to ride like 30 miles a day between street spots & huck stair sets & upscale art installations in the nice part of town. Then I'd swap out my axle to the lightweight pegless female bolt setup, take off my brakes, & go ride the local-built dirtjumps (I was a weight weenie, that ~1lb mattered I swear!). I only had to call my mom to pick me up once & it was because I broke myself.
I’ve had the chance to work with Patrick (the mechanic) at a different bike store a couple years back. He’s an awesome dude, I’m alittle surprised he handled it so calmly lol but he’s good guy so I’m not shocked
Having met Pat at Squatch before, and the amount of time he spent with us showing my kids how to ride the swing bike, this doesn't surprise me one bit. Great job Pat!
People saying that he should tell the customer not to waste a thousand dollars on parts on a 60 dollar bike forgets that the guy has brought the parts in. Pats only fitting them. He hasn't scammed the fake customer with those parts. Great content 👍
I was very impressed by both the bike mechanic and with the actor. How the actor kept a straight face and dodged the questions was top-notch, and the way the mechanic stayed humble and professional was outstanding. What a fun idea for this video. If I lived in the area, that would be where I would going for my bike work!
It’s a bike shop, like Pat said at the end of the video, there’s a handful of customers close to the actor’s age who come in with go-pros all the time.
Not that unrealistic, as far as the employee knew the customer was filming the ride to the store. He even says at around 9:07 that “3 or 4 people a day just walk in with GoPros on their head”
I never went back to a local bike shop because of how they passed judgment on me and my Kevcentral Walmart bike. Needless to say when I was ready to buy a $1300 bike I went to their competition.
The reason they do this though is all the parts are usually custom for that bike. Replacement parts don't exist, and if you do remove something, you're likely going to break something else unintentionally. They weren't being mean.
I fixed a friend's bike during lockdown. He asked if it was worth spending that much on an old bike, I just asked if he was going to use it. He said he would so I said it's worth it then. Bikes and bike parts were so expensive two years ago that it was just expensive to do anything to a bike and buying a different bike was out of the question.
@@xXSgtJackXx came here to say this. I rode a 97 Scott Rockwood for 15 years and then bought another bike for daily commuting when it was broken. But the Scott was always there in my basement. So I spent half a month's paycheck to upgrade parts and fixing it and now I'm happy and thrilled to ride it again
I recently doubled the price of my 'getabout' bike (Kellys Cliff 30 21" 2015 which new cost just above 400 usd) by changing the drivetrain from the original 3/9 shimano to 1/11 shimano deore. Worth it. :P
@@xXSgtJackXx I'd say it's more logic than sentiment. If the upgrade for your bike is gonna cost more than said bike, it's not likely that if you sold that bike, you'd have enough money for a bike that will be better than the one you sold..
Pat is the type of mechanic we all wish for. Really professional, and actually taught the "clueless customer" about parts of the bike and how it might all work out. I definitely know some mechanics out there that will laugh at this type of customer and send them home.
That bike tech is a perfect example of everything somebody should be in the retail environment. A professional, polite and skilled. It seems a shame he's dealing in "just" pedal bikes
I remember trying to get new bearings on an old bike I had that had sentimental value and they turned me away. Haven't bought a new bike since and moved to longboarding. Since I am better able to control all of the different components on the board. That said, always fun to watch these videos. I wish I would have had this bike store, than the one that I went to near me.
Love this project I love putting new parts on vintage bikes if possible. It would be so fun to see how far you could go with this bike! Thank you for your amazing content!!
I agree! It may seem dumb to put new and more expensive parts on an obsolete bike but combining new with old is always interesting and fun to watch. I own a fat bike that I've upgraded with BMX accessories and it's pretty cool and unique. Love the video and would like to see more of these from Seth also!
speaking on behalf of all of berm peaks subscribers, we need to see this thing KITTED out. fox 40 on the front, i9 wheels, carbon bars, carbon cranks, and an AXS dropper.
This is one of the best videos you ever made Seth! Really entertaining and surprising. And the kind open spirit of the mechanic to this ridiculous uppgrade should be a must-watch for all bike shop personnel around the world.
I have a vintage bike of similar stature, a 2001 KHS fxtPro. The geometry is about the same, totally jank, but ridable. It does indeed look like some of the bicycle shaped objects from McWalmart, but it functions as a bike should, and as I can't afford some of the pricer bikes out there, it functions for my main ride. My local bike shop gladly works on it and is professional and kind. They probably think i'm crazy to take this on Galbraith but I do, and it works for me. The dude at the shop is a total professional and an example of what I'd like to see in more shops around. Great video, and a great example of professionalism!!!
'oh god, it feels so wrong' 😂😂😂 You guys rock! That was so super creative. And the mechanic so professional, first measured the axel width and could not believe it fits.
@@ArthurMorgan1920 I think it was his boss taking pictures for SoMe. Check the behind-the-scenes video - he's in the workshop area when they talk about the chain. I was skeptical when I saw that camera as well.
Totally not scripted. I love the part at 3:40 where the "clueless bike mechanic" carefully puts the caliper on the desk, ensuring he won't nudge the "hidden" camera aiming straight at his face. Still a bit funny, and excellent educational material.
Check out the behind the scenes video. Seems plausible he didn’t notice most of the cameras and didn’t think twice about the ones he did see. And if it is all scripted and fake these guys, pat especially, are incredible actors
@@BigStreams_ 😄 Don't get me wrong, I love his content and I totally get that it's hard to come up with an engaging format to tell people what they should expect from a decent shop. I just personally find these types of mockumentary a bit cringe, but that's just me. For the same reason, I left a comment under one of his first flip-a-bike videos, where he made a total profit of minus $100, which I found hilarious. Still, at the same time, I understood the concept behind that series and was very glad he came up with that idea.
@@gijsdokter5386 in the behind the scenes, Pat explains that he didn’t think much of it at the time because apparently it’s not uncommon for customers the approximate age and look of the actor to come in wearing gopros, and Seth said they rigged it to not show the recording light and so the screen would be blank - making it look like it was off.
Awesome video! When you said that the guy had a hidden camera on him, I was expecting it was legit a hidden spy camera. Turns out it’s a go pro chest mounted in plain view. 😂
Oh man, the look he had when you brought up the spoke swap was pure gold. You can see the moment of comprehension followed immediately by his brain locking up in shock.
What a professional we need more people like this he just gave what the customer wanted no quibble and after this vid I'm sure the shop will get a few more customers through the door! Payrise needed for this man!
That is so cool that the bike mfg'r was open minded enough to help with custom machined part, including pkging! Very cool, Seth. You definitely have a place at the Bicycle-verse's high table, Sir :)
Best mechanic ever! A lot of bike shop mechanics would lose it when they saw the bike. Or, the bag of parts because you didn't buy them there. Not to mention, a minimum two week waiting period to get the work done. Props to Pat and to the shop.
I dont get all the shop hate about availability, like what r they supposed to do? Summer is a busy season and a lot of people need their bikes worked on
This video had us laughing sooooo hard! Thanks for letting us work with you on the project and hats off to Squatch Bikes & Brews bike for going out of their way for this customer!
Sup yall
"somebody with a machine shop got a little crazy here".....
Wheels Mfg : Yes?!
that was awesome!
Well done team!👏🏻👍🏻😝👌🏻
Supercool work.
He's a great example of how a bike store employee should talk to a customer!! Had some bad experiences with shops before.
But at the same time, I'd want my bike mechanic to tell me if I was doing something incredibly stupid. Like putting a $1k drivetrain on a $60 bike! It’s all in the way you relay the information. Don’t be condescending and you’re golden.
I knew it would take a lot to break Pat, but he was honestly more professional and transactional than I would have been.
Me too, I was just getting into biking so I obviously didn't know anything and I asked for my brakes to stop squeaking and for my chain go stop grinding in certain gears and he looked at me like a nuisance and a waste of time, I bought something too
Yep indeed! Wished my old lbs was like that... Now I'm doing it all by myself thanks to RUclips
Very cool that it actually works.
This guy is a true professional. He measured, determined that it would work, and got the job done. I wish every shop had a Pat. Some shops have more excuses than solutions.
If I went to pat with my first used MTBI would've wasted a lot of money,
Thankfully I went to a shop that told me how to build a proper bike for the budget I had.
@@lithium25693 Pat didn't waste any money. The money was wasted before he got involved. They dumped a bunch of weird one off parts on his lap that would only work for this specific build. At that point, the least wasteful thing he could do was to install the parts.
@@ctsingletrack apparently you have never heard of labor cost.
If this was real eventually the kid would realize his mistake and have to pay a new mechanic to put the nice parts on a better frame.
You know this is staged yeh?
@@lithium25693 You're aware not every person is after what you're after? Some people genuinely want to keep an old bike but put new parts on it and if someone was to do that but kept getting turned away because "when you realise your mistake you'll just have to pay us to put it on a 'good' bike" they'd just end up frustrated and with no service probably end up trying it themselves and lose even more money when they mess it up.
"A $90 chain on a $90 bicycle" That is a statement I never thought I would hear. I just love the enthusiasm towards the build and I think its there because of just how ridiculous the request actually is that its become more of an experiment than a chore and that is why I love tinkering with bikes.
Then there is my bike made in 1949 and still on its original chain 🤣
The bike costs $60 to be fair
people also buy a new sportscar instead of getting a new wife...
He was exactly the guy you want working on your bike. He needs a raise.
... and health insurance.
I kinda disagree. He was professional, but i think he should have mentioned to the customer reasons why its its not a good idea. To inform him on what he might not know, and need to know.
@@04dram04 You clearly never worked in retail. If a customer comes to your shop and already has paid big bucks on all that stuff you can either try to make it work for them or you can let them go somewhere else. There is no possible reason beyond it being unsafe to not do it. In fact, to send the customer away could be seen as damaging to the business.
Dude evidently knows his shit.
Shout out to Pat for being cool.
The mechanics in Chicago, all think they're 'too good' to make help you with your 'old bike'.
@@SpielkindFR Of course if the customer still wants it done then he should do it..but he also should inform the customer that "hey maybe you already wasted 1000 bucks, no need to waste another amount for trying to make it work when its still going to be useless" :D
The sheer disappointment and confusion on Pat’s face when he was asked to swap spokes 😂
Yeah, his face there was gold.
Brilliant facial expression. Total WTF is this guy talking about sort of expression.
But.. but they're the _same spokes!_ :O
That was the moment where he started thinking about several beers immediately at knock-off time.
Love that the hidden camera of the actor is in plain sight. It's so obvious that nobody would notice
what an excellent shop mechanic: customer comes in, shows him the parts, no patronising comments, just gets on with the job. A credit to the shop. Man deserves a bonus!
Me being a bike mechanic myself, was so happy to see Pat treating the kid so professionally... We lack such mechs out here, but it was good to see such attitude ❤️. Kudos to Pat and you once again....
He has a camera on his chest, clearly visible.
He is such a great example of what a bike shop should act like great job Pat for being so good at your job
Like the owner didn't tell his employees about this 'prank'.. hes not going to risk the reputation of his store for some guys video.
The customer walked in with a big ass go pro strapped right in front of him of course the mechanic knew it was a prank.
This reminds me when my wife brought her mountain bike to a shop and wanted them to add dropdown bars + brake/gear shifters to it. The mechanic was all pompous and insisting how this wouldn't work and is a stupid idea. Went way beyond advice. So she went to another shop, that mechanic was like the one in the video, he was intrigued, did it and it worked. I would avoid shops with arrogant mechanics.
Unfortuneately, arrogant shop employees are commonplace. Just manage the shop, choose carefully who you talk to.
I once asked a bike shop to get a tricycle wheelset built. They agreed to do it but half an hour later I got a call saying that it was not possible and I should go to a tricycle specialist. I insisted that their assessment was ridiculous, and the hub in this case was not too dissimilar to a regular bike hub, after getting into a weirdly lengthy argument about getting proper ERD measurements I took the parts back and just did it myself, it was only the second set of wheels I ever built and they turned out perfect, I don't go to that bike shop anymore not even to pick up an inner tube.
It sucks if the theres only one local bike shop. Others a long drive away.
If someone is willing to pay for the handlebars and the bar tape and gear and brake shifters and labour then hell yes it can be done! I love those kind of jobs
And now it's actually more common since there are v brake matched sti levers and gravel bike stuff everywhere.
This is one of my favorite videos from this channel in a long time. I love the mechanics attitude through the entire thing. He did such a good job of representing what a good bike mechanic is supposed to be.
The fact he was so interested in how he got ahold of that wheel is amazing. Goes to show how much he knows it shouldn’t work
What an awesome bike mechanic! He actually checked it out, despite the wacko factor of what the customer was asking for, then gave (surprised) accurate answers instead of dismissing it out of hand! I'm taking my next bike upgrades to this guy!
I’m kind of torn on this. I mean he’s clearly a nice guy, but I feel like if I want something that’s crazy expensive but makes zero sense like this, I’d want them to tell me so - in a nice way, of course.
@@mroberts566 naaaa if the dude has cash to burn I'd light the fire. It's a business.
@@stephenbrookes7268 Well yeah, but that would be his opportunity to sell me a new frame. Then, if I refuse, go ahead and do the upgrades. That's business.
@@mroberts566 If he had asked to buy the parts and do the upgrade, I would have recommended a new bike thus equipped. In that situation I would di what they wanted. I had a classic Cadex ALM1, I had no misgivings about the fitting XTR V brakes, Rohloff chain and upgraded wheels and tyres. Those components cost more than it was worth, but I liked the bike.
Yeah, I got to hand it to Pat, that is some next level flexibility to just way more than tentatively accept it! I mean... its all wrong... but in a sort of working way.
I LOVE THIS. HUGE props to Pat for actually listening to the customer, and doing what he asked, while subtly trying to make sure he understood that he was throwing a lot of money at something that wasn't really a good idea....but not at all being insulting or condescending. My favorite part, was how he kept putting parts on, and being genuinely surprised that it was going to work. "Hey, this is going to work," with complete surprise in his voice.
As a former mechanic, I can tell you this warmed Pat's heart. Performing any component swap on a Walmart bike and finding things just falling into place is much more satisfying than diagnosing the "once ever 200-miles" ticking sound a triathlete complains about on his $10K Felt.
Reminds me of when I worked in a sports store 30 years ago. Anytime we hired someone new we always pranked them on their first night by calling from another line and when the new guy picked up we'd ask for help with "water ski poles". It was always funny to see how they handled it.
Ahahahha thats golden
thats a dirty way to test your workers.
So here's the thing... "Bare foot skiing" skiers have poles...
I will just quit if they tried something like that on me 😂
When I was in the navy I worked in supply,other departments,say engineering(engine room),as a prank would send a new guy to me looking for "gig line" "shore line" or a light bulb for the "smoking lamp" among other things.Always made my day!
Dude was super professional, awesome! Love the progression of "This *might* work" to "I don't see why it wouldn't work..." to "it totally works"
This is one of the few cases where "the customer is always right" actually applies. Glad that Pat commented that it wasn't dangerous though, that's where I'd draw the line. Someone wants to do something I think is stupid, more power to you, but I wouldn't want to give them something that could get them hurt.
@sokin jonsomething about the red chew and blue color scheme gets my juices flowing.
Just because you can, doesn’t mean you should.
Not really. The guy(s) had custom made parts for that specific bike made. So clearly not a real customer.
😂🔥💣
I’m in the school of thought that I think that even if it’s marginally dangerous that it’s still fairly ok to do the work but it just makes it more complicated for the company to pass the liability to the customer for requesting a dangerous job be done for them
"$90 chain on a $90 bike." I'm sure that's not the first time he's put expensive components on an unworthy ride. 🤣
Oh definitely LOL. I seen people bring some crazy things into the shop trying to upgrade a 90s bike with modern components and being so confused when I told them it isn’t compatible and can’t be upgraded.
Replacing the chain on most knackered old getabouts is gonna be a $25 chain on a $25 bike
Like a $10,000 bike on a $25 rack on a $2,000 car ;p
I mean they were not enthused about me upgrading my $200 Jamis but it wasn't near this much in upgrades
Best line in the video. 😂
We need more mechanics like Pat. Every bike is important to someone. Thanks for that fun video. From South Africa 🇿🇦
The mechanic needs a raise for how he kept his professionalism that is so rare these days! Loved it as I upgrade my 60-80 series bikes to modern spec but not this high end lol
He know he's being recorded
Pat being sharp enough to realize there’s monkey business going on but professional enough to be like, “hey, this might actually work” was awesome. Pat wins the internet for today!
Highly pro-dude ... and cool on top of that!
Just been served this video now, a year after it was published but I’m so glad I was.
Pat has my exact attitude of ‘well, let’s give it a go and see what happens’, which is the very reason I love playing around with bikes.
When I converted an old 90s MTB to a drop bar gravel bike recently, folks online were cussing me out left, right and centre but, ya know what, I made it work and it rides like an absolute dream!
The world needs more people like Pat.
Seth just never ceases to amaze with with the kind of video ideas he manages to come up with.
Pat has to be the best mechanic ever. Not only was he very professional and humble but he really knows his stuff. He went right to measuring the hub and immediately knew it was custom. What a great guy!
agreed guys IQ ++++++++++++++++++++++++++++ super positive attitude and the can do spirit
This is the person you want to meet when you go into a store! May GOD richly bless him.
✨🙌🏾✨
Pat is a true mechanic and does not put people or there property down....he is there to work on bikes and that's what he does....as long as it's safe, he didn't say your parts are worth more than the bike or anything like that...he just made it work and he knew what he was looking at and did what the customer wanted....if I lived there I would take my bike to Pat for everything...Good job Pat, true professional and excellent Tech....👍👍 Also cool video was fun💯
a good bike shop informs their customers a bad one just takes their money
The fact that he could just walk into the store and have the bike immediately taken without an appointment already astonished me
The video is funny, but super fishy. Shop mec barely asks the major questions, ignores that there are GoPro's all around, and takes a bike on site for immediate repairs. I'm sure a sponsored video like this is set up and mostly scripted. It's entertaining but doubtful that this is real.
@@xjdndndmsvsvr The mechanic said that a lot of their customers go there with GoPro's so I think it wasn't unusual that the clueless customer had a GoPro.
@@xjdndndmsvsvr Squatch is my local shop and I know Pat personally, this is most definitely real haha.
@@spencervisual Do they actually take a major rebuild and work on it immediately like this? It's just so hard to picture that happening.
@@xjdndndmsvsvr this is real. I had an issue with rear cassette and they quickly diagnosed it as a failed freehub and cracked axle. I dropped the bike off at close and Squatch got me out riding the next afternoon. They are super good to work you in if they can. My favorite bike shop whenever I am in town. Definitely would recommend.
Pat just set the gold standard for bike mechanics. Protect that man at all costs! PS. I’ll give you $100 for that bike right meow! 😂
He's turning into a cat!
I've been wrenching bicycles professionally since 1977 working in 8 different shops training dozens of mechanics and sales employees over the years. Pat is an absolute gem. Any chance he wants a job in Anchorage Alaska for a season or more?
Omg, I was just going to say the same thing. Also for Anchorage xD
How long did it take for your profession to really take off?
@@JoeyyDoesLife it goes in cycles
@@howard5992 bi-CYCLES?
My dad is an engineer on a boat in alaska
That mechanic is awesome! I would use that guy for sure. Hopefully other mechanics will notice how he never talked down to his client and was willing to do what the client wanted as long as it was safe.
Mechanic title is a stretch lil
@@JohnDoe-hg9pj so what title you will assign to him? guy with a wrench?
@@zoki.to974 Bike specalist? With all due respect to the guy in the video a mechanic is someone who works on motors, machines or things with motors on or in them. Push bikes dont really fit that description unless they have a motor on them and even then they probably wouldnt build a motor at a bicycle shop. Would you bring your car, motorbike, airplane to a bicycle shop to have engine work done?
Its sort of like calling a chiropractor a doctor.
@@JohnDoe-hg9pj Actually... Mechanic is correct..
This is taken from wiki..
Most mechanics specialize in a particular field, such as auto body mechanics, air conditioning and refrigeration mechanics, auto mechanics, bicycle mechanics, boiler mechanics, and other areas.
There is even a wiki just for Bicycle Mechanics.
It's metal, it has moving parts ->> Mechanic.
Do you even research anything before you post??... .. .
@@jbea5106 not a mechanic
That dude is clearly a jedi level bike tech and a treasure of an employee.
That was literally my first mountain bike when I was around 13. I couldn’t believe it when I saw the thumbnail, it brought back so many great childhood memories. I believe that brought back the memories of my first taste of freedom around the neighborhood. Thanks for the Memories Seth, that was awesome!!!!!!
I test ride it in the next one, and I think you’ll be happy to see how well it still rides
Absolutely looking forward to it!!!!!!
Lol imagine seeing your stuff in a youtube video :D
@@nutzeeer wouldn’t even know how to react 🤣
That bike was awesome when I was ten.
The fact that he wanted to make it work and not rejecting the fake customer is super awesome. Salute to this guy.
I love his attitude regarding the wants of the client. I have adopted a similar philosophy. If you ask for my opinion I'll give it to you. If you tell me what you want and I can do it safely then I keep my opinions to myself. It really works out if they don't like the final result. I just did exactly what you wanted.
Great prank, i smiled through the whole video. I’m impressed by that mechanic’s professionalism and willingness to give it a go. Thanks for the content Seth!!
This was AWESOME!! He was a total professional, but that look he gave when asked to swap the spokes? Priceless!!! Great content as always, Seth!!
This is a good reminder of character and how one handles themselves when no one is around! This mechanic is top notch!
Kudos to the shop employee. I once got a pretty solid bike for my kid that was, admittedly from a department store. It was used and the wheel need to be trued. The mechanic at my local bike shop refused to work on it the wheel and said it came from a cheap bike so he wouldn't waste his time. I never went back there again.
You never went there much anyway by the sound of it so no big loss to them 😂
Would you be happier if he trued that wheel and had to charge you more than the wheel is worth?
If the wheel was taco'd, it may not have been truable. And the value of a replacement wheel plus labor can exceed the value of a department store bike.
He may have had difficulty articulating this to you though.
Like. Don't they get paid per jib regardless of type of bike. Like a $30 job is a $30 job on a Walmart bike or a $2000 bike
@@thra5herxb12s But you might graduate up to a nicer bike in the future so it might actually be their loss. People often start out at the cheap end of things with hobbies and grow into better products as they learn more and become more involved in them, this was for his kid so maybe he bought a cheaper one because his kid would outgrow it anyway. I am into firearms and have some cheap ones as well as some higher end expensive ones and if a gun shop or gunsmith treated me bad when asked to work on a lower end one they would lose my business on the higher end ones too, same applies to many things.
That guy working the store was EPIC in every way. Positive attitude, never condescending in any way and did exactly what he said from the jump. He was class act all the way!
Wow that dude is so kind and well mannered during all of this. Clearly a good dude, would have loved to have a bike shop guy treat me so well.
This guy is in top of his game, very professional!
Any high end bike shop where i live would have laughed the shit out of that customer
staged
@@joelwillis2043 Whether it is staged or not, top notch content anyway
I’ve had a similar situation. I wanted to put fancy 105 group set on my budget road bike and the bike store owner kept refusing till he convinced me to buy a better frame before I upgrade. I’m glad he did because he was right and I would’ve ended up wasting money that way. And it’s not like I had much to waste. (I mean, even 105 is fancy for me)
So, what you're saying is, you got scammed into buying a new frame...
@@fredmercury1314 no. I can’t afford a new bike. So I’m still with the old one. Lol
he did you wrong though by refusing. He can advise you, try to persuade you not to , but as a service provider, you should never refuse outright. You should never try and make the decisions for the customer even if the customer sticks with being wrong.
@@AwoudeX yes good businnes idea elon, so that your customer can tell everyone how shitty it got or how it made no improvements, thats like saying to your bricklayer youd rather want this cement because its cuter, it can put the integrity of the company down
@@xRealUzz read again please, the customer is fully informed and thus this should not reflect bad on the company but rather on the decision making of the customer. The company did as was asked by the customer in that case.
Also it's bad business to refuse and the customer goes to your rival who has my views on how to provide service.
This was hilarious. My local shop has a mechanic like this. Knows his stuff; enjoys doing the work; will check out weird noises and make little adjustments on the fly; and is willing to teach you things if you have questions.
As a mechanic myself he reacted exactly about how I would have, very confused but the “yeah I’ll see if I can make it work…” we’ll done Seth, this is amazing!
This was amazing! Good on you Pat!
Damn the actual Park Tool channel commented
@@radzieckigraczproductions3 and got the spam
No it wasn't but nice marketing style mate
Hey, you guys got me & my friends home in sticky situations so many times over a decade! When I didn't have my license & was insane, I used to ride like 30 miles a day between street spots & huck stair sets & upscale art installations in the nice part of town. Then I'd swap out my axle to the lightweight pegless female bolt setup, take off my brakes, & go ride the local-built dirtjumps (I was a weight weenie, that ~1lb mattered I swear!). I only had to call my mom to pick me up once & it was because I broke myself.
"It fits! It's not unsafe, it's build right. *OKAY!* "
Lol that had me cracking up😂
I’ve had the chance to work with Patrick (the mechanic) at a different bike store a couple years back. He’s an awesome dude, I’m alittle surprised he handled it so calmly lol but he’s good guy so I’m not shocked
It’s a small world.
Having met Pat at Squatch before, and the amount of time he spent with us showing my kids how to ride the swing bike, this doesn't surprise me one bit. Great job Pat!
People saying that he should tell the customer not to waste a thousand dollars on parts on a 60 dollar bike forgets that the guy has brought the parts in. Pats only fitting them. He hasn't scammed the fake customer with those parts. Great content 👍
I was very impressed by both the bike mechanic and with the actor. How the actor kept a straight face and dodged the questions was top-notch, and the way the mechanic stayed humble and professional was outstanding. What a fun idea for this video. If I lived in the area, that would be where I would going for my bike work!
I like how the clueless customers "hidden" camera is a go-pro strapped to his chest.
Fr I was quite disappointed, still good video ig
Yeah very hidden on his chest straight up hero 9
It’s a bike shop, like Pat said at the end of the video, there’s a handful of customers close to the actor’s age who come in with go-pros all the time.
If you've ever been to Squatch or the Hub bike shops in this part of western NC it's not unusual to see MTBers walking in bike shops like that.
@@fortniteboss6958 lol yeah the one i go to almost every customer has a gopro of some sort either on their bike or person.
I really like Pats reaction! He just did what the guy wanted. Love it! Good job Pat!
That “hidden” camera the consumer had is about 1 step down from just hiring someone to follow you with a camera. ie not hidden at all. Very smooth
Not that unrealistic, as far as the employee knew the customer was filming the ride to the store. He even says at around 9:07 that “3 or 4 people a day just walk in with GoPros on their head”
@@TrueElitegaming1 ya but the way Seth described walking in there with a hidden camera made it sound very incognito.
@@bighammer3464
Well in this context, carrying a camera _is_ pretty much incognito.
@@bighammer3464 It's pretty mich hidden when this is every day Business that ppl have a gopro on.
"oh god it feels so wrong" as the mechanic drove off with it had me laughing :D
If only all bike shops and mechanics were this cool. Give the guy a raise!
his customer service is one of the most exceptional services I have ever seen. no matter what he actually thinks about customers request.
Pat is the ultimate bike mechanic! Wish all shops had employees like him. Great stuff!
The repair dude has such a kind soul from all his interactions.
The sheer joy the bike builder expresses when he knows without a doubt all the parts are going to work really shows that he loves his job.
@WhatsApp⓵⓽⓵⓺⓽⓽⓸⓺⓽⓵⓶ spam
as a mechanic this makees me so happy! he is a credit to the shop and the industry as a whole!
3:28 don't mind this go pro just lying in front of the new part that i just took out of the bag :)))
Give dude a raise. He was obviously smarter than they expected and he nailed the job.
That guy is all passion. I love it! This is a prime example of when people work for the place they actually want to.
This is how my local shop acts towards their customers and ive been in there multiple times! Good employees really do make a difference
I never went back to a local bike shop because of how they passed judgment on me and my Kevcentral Walmart bike. Needless to say when I was ready to buy a $1300 bike I went to their competition.
The reason they do this though is all the parts are usually custom for that bike. Replacement parts don't exist, and if you do remove something, you're likely going to break something else unintentionally. They weren't being mean.
I work at a bike shop and the amount of people spending more on a tuneup than their bike is actually worth is insanely high😂
I fixed a friend's bike during lockdown. He asked if it was worth spending that much on an old bike, I just asked if he was going to use it. He said he would so I said it's worth it then. Bikes and bike parts were so expensive two years ago that it was just expensive to do anything to a bike and buying a different bike was out of the question.
I guess sentimental value is way more important to some people than objective value
@@xXSgtJackXx came here to say this. I rode a 97 Scott Rockwood for 15 years and then bought another bike for daily commuting when it was broken. But the Scott was always there in my basement. So I spent half a month's paycheck to upgrade parts and fixing it and now I'm happy and thrilled to ride it again
I recently doubled the price of my 'getabout' bike (Kellys Cliff 30 21" 2015 which new cost just above 400 usd) by changing the drivetrain from the original 3/9 shimano to 1/11 shimano deore. Worth it. :P
@@xXSgtJackXx I'd say it's more logic than sentiment. If the upgrade for your bike is gonna cost more than said bike, it's not likely that if you sold that bike, you'd have enough money for a bike that will be better than the one you sold..
What a great guy Pat is! That shop is lucky to have him.
Pat is the type of mechanic we all wish for. Really professional, and actually taught the "clueless customer" about parts of the bike and how it might all work out. I definitely know some mechanics out there that will laugh at this type of customer and send them home.
Pat, you need a raise my friend. From someone who has worked retail for years, and moved into sales, you deserve a raise
The “90$ chain with a 90$ bicycle” had me laughing so hard 😂
That was hilarious. Thanks for all of the effort that went into producing it, and Pat is a legend. Exactly the person you'd want working on your bike.
This bike mechanic is awesome. Honest and cool. He made no judgement and did his job. Props to the dude.
Wish every bike store has the same attitude as this guy. VERY PROFESSIONAL and VERY POSITIVE THINKER.
"Oh GOD! it feels so wrong." Kudos to Pat the mechanic for being professional, even though he's dealing with stuff he hasn't seen before. :D
That bike tech is a perfect example of everything somebody should be in the retail environment. A professional, polite and skilled. It seems a shame he's dealing in "just" pedal bikes
You mean bikes? As in non-electic? If so, that's not really respectful; the E-'bike' is the thing that's not a bike...
I remember trying to get new bearings on an old bike I had that had sentimental value and they turned me away. Haven't bought a new bike since and moved to longboarding. Since I am better able to control all of the different components on the board.
That said, always fun to watch these videos. I wish I would have had this bike store, than the one that I went to near me.
Love this project I love putting new parts on vintage bikes if possible. It would be so fun to see how far you could go with this bike! Thank you for your amazing content!!
I agree! It may seem dumb to put new and more expensive parts on an obsolete bike but combining new with old is always interesting and fun to watch. I own a fat bike that I've upgraded with BMX accessories and it's pretty cool and unique. Love the video and would like to see more of these from Seth also!
speaking on behalf of all of berm peaks subscribers, we need to see this thing KITTED out. fox 40 on the front, i9 wheels, carbon bars, carbon cranks, and an AXS dropper.
Incredibly professional! Amazing and hilarious! They don’t have bike shops like that around here. 😢
This is one of the best videos you ever made Seth! Really entertaining and surprising. And the kind open spirit of the mechanic to this ridiculous uppgrade should be a must-watch for all bike shop personnel around the world.
The rim on the floor really hit a nerve
This is why I own a shop I love the odd ball jobs and this mechanic is awesome well done
$90 chain on a $90 bike hahahaha
and he was being kind, this bike is worthless!
bursted w this lol
Props he kept his cool through the whole request, the man is a true customer oriented bike mechanic.
I have a vintage bike of similar stature, a 2001 KHS fxtPro. The geometry is about the same, totally jank, but ridable. It does indeed look like some of the bicycle shaped objects from McWalmart, but it functions as a bike should, and as I can't afford some of the pricer bikes out there, it functions for my main ride. My local bike shop gladly works on it and is professional and kind. They probably think i'm crazy to take this on Galbraith but I do, and it works for me. The dude at the shop is a total professional and an example of what I'd like to see in more shops around. Great video, and a great example of professionalism!!!
'oh god, it feels so wrong' 😂😂😂
You guys rock! That was so super creative. And the mechanic so professional, first measured the axel width and could not believe it fits.
"Hidden camera" when it's just a gopro on his chest...
It's the 1994 version of a hidden camera
@@lgolem09lin 1994 they had better hidden cameras
He explained it works because bikers use go pros when riding so he didn’t expect it to be filming him.
I ran a shop for years and considered myself to be both professional and respectful... this guy is on another level!
Hilarious, we need more of these hidden camera pranks!
Yes please
A lot of them weren’t hidden like when he was outside there was a guy with a huge camera shooting pat and the bike just before Seth comes over
@@ArthurMorgan1920 I think it was his boss taking pictures for SoMe.
Check the behind-the-scenes video - he's in the workshop area when they talk about the chain. I was skeptical when I saw that camera as well.
Totally not scripted. I love the part at 3:40 where the "clueless bike mechanic" carefully puts the caliper on the desk, ensuring he won't nudge the "hidden" camera aiming straight at his face.
Still a bit funny, and excellent educational material.
Check out the behind the scenes video. Seems plausible he didn’t notice most of the cameras and didn’t think twice about the ones he did see. And if it is all scripted and fake these guys, pat especially, are incredible actors
@@BigStreams_ 😄
Don't get me wrong, I love his content and I totally get that it's hard to come up with an engaging format to tell people what they should expect from a decent shop. I just personally find these types of mockumentary a bit cringe, but that's just me.
For the same reason, I left a comment under one of his first flip-a-bike videos, where he made a total profit of minus $100, which I found hilarious. Still, at the same time, I understood the concept behind that series and was very glad he came up with that idea.
3:36 the costumer is wearing a mounted gopro on his chest, so yes jt is staged
@@gijsdokter5386 in the behind the scenes, Pat explains that he didn’t think much of it at the time because apparently it’s not uncommon for customers the approximate age and look of the actor to come in wearing gopros, and Seth said they rigged it to not show the recording light and so the screen would be blank - making it look like it was off.
Awesome video! When you said that the guy had a hidden camera on him, I was expecting it was legit a hidden spy camera. Turns out it’s a go pro chest mounted in plain view. 😂
Would definitely use that bike shop if I lived in the area! All seem like great dudes!
Oh man, the look he had when you brought up the spoke swap was pure gold. You can see the moment of comprehension followed immediately by his brain locking up in shock.
What a professional we need more people like this he just gave what the customer wanted no quibble and after this vid I'm sure the shop will get a few more customers through the door! Payrise needed for this man!
So good. I love how he didn’t look down or talk down to the customer. Great job, Pat.
That is so cool that the bike mfg'r was open minded enough to help with custom machined part, including pkging! Very cool, Seth. You definitely have a place at the Bicycle-verse's high table, Sir :)
They are a sponsor of the video lol
Amazing how he spotted the altered parts immediately. What a champ.
if this happened at my shop it would make my day, usually when I do stuff like this I'm getting all the parts made myself
Best mechanic ever! A lot of bike shop mechanics would lose it when they saw the bike. Or, the bag of parts because you didn't buy them there. Not to mention, a minimum two week waiting period to get the work done. Props to Pat and to the shop.
I dont get all the shop hate about availability, like what r they supposed to do? Summer is a busy season and a lot of people need their bikes worked on
Super awesome, what a great mechanic, the reaction to the spoke change question was hilarious
Pranking AND testing the honesty of employees 👌
8:36 That look of "What the hell am I hearing"
He's an effing champ, he didn't know and he still walked the extra mile. Certainly a keeper.