Why We Call Them Patients, Not Clients or Customers | Importance of Patient-Centered Care

In this video, we explain why we refer to individuals as "patients" in a clinical setting rather than "clients" or "customers." The term "patient" emphasizes the trust, care, and empathy that healthcare professionals provide. It reflects a relationship built on healing and medical support, not just a service transaction. Learn why maintaining this distinction is crucial for upholding the integrity and compassion of healthcare, ensuring that the focus remains on the patient’s well-being and recovery.