Confessions of an Airline Reservation Agent: My Unforgettable Experiences
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- Опубликовано: 30 сен 2024
- Welcome to our captivating and revealing RUclips video, where I, as an airline reservation agent, share my personal confessions and unforgettable experiences from behind the scenes. Get ready to take a peek into the world of airline reservations and discover the untold stories that shape the industry.
In this video, I peel back the curtain and provide an intimate account of my life as an airline reservation agent. I delve into the highs and lows, the challenges and rewards, and the unique encounters that have left a lasting impact on me. Prepare to be amazed, entertained, and even moved by the stories that unfold.
I begin by sharing the excitement and adrenaline rush that comes with working in a fast-paced environment. I recount the moments of exhilaration as I assist passengers in securing their dream vacations, reuniting with loved ones, or embarking on new adventures. The joy of helping travelers fulfill their travel dreams is an incredible feeling that fuels my passion for the job.
However, I don't shy away from discussing the challenges and pressures that come with the role. From managing irate customers to navigating complex itineraries, I reveal the moments that tested my patience and problem-solving skills. I share the strategies I've developed to handle difficult situations and the lessons I've learned along the way.
One of the most fascinating aspects of being an airline reservation agent is the behind-the-scenes glimpse into the intricacies of flight operations. I shed light on the coordination required to manage flight schedules, handle disruptions, and accommodate last-minute changes. The intricate dance of balancing seat availability, connecting flights, and customer preferences is a captivating world that many passengers never see.
Throughout the video, I recount extraordinary and heartwarming customer interactions that have left a lasting impression on me. From assisting nervous first-time flyers to helping stranded passengers find alternative travel arrangements, I share the personal connections forged through my work. These anecdotes highlight the human side of the job and remind us of the impact we can have on someone's travel experience.
But it's not all about the passengers. I reveal the camaraderie and teamwork that flourishes among airline reservation agents. I discuss the support systems in place, the training programs, and the shared experiences that create a sense of community. The bonds formed with fellow agents make the job not only manageable but also rewarding.
In addition to the daily challenges, I address the technological advancements that have revolutionized the reservation process. I discuss the transition from manual systems to computerized platforms, the benefits and drawbacks of automation, and the importance of adapting to an ever-evolving industry. Technology has undoubtedly transformed the way we work, and I provide insights into how these changes impact both agents and passengers.
To add a touch of nostalgia and humor, I share amusing anecdotes and quirky moments that have brought laughter to the reservation desk. From humorous misunderstandings to unexpected requests, these lighthearted stories remind us that even in the most demanding situations, there's always room for a smile.
In conclusion, I reflect on my journey as an airline reservation agent and the profound impact it has had on my life. I emphasize the dedication, resilience, and passion required for the job. This video serves as a tribute to the unsung heroes behind the scenes-the reservation agents who work tirelessly to ensure smooth travels for passengers around the world.
So sit back, relax, and join me on this captivating journey as I share my confessions and unforgettable experiences as an airline reservation agent. Get ready to see the travel industry from a whole new perspective and gain a deeper appreciation for the individuals who make it all possible.
You have a soothing voice.
Aww thank you
I’m in the middle of a hiring process for a reservation representative at American Airlines and I was looking for a video that can give me an idea of how the job will be like and I’m glad I found yours. I’m really excited now and I hope I get the job. Also, I respect your work ethic and I hope to be as good as you one day. Subscribed! Greetings from Peru.
Hi Nella, I am applying for a comercial Aviation Airline as well for the reservation agent position, I am also from Perú. Did you get the job?
@@mariellamatraia8295 not yet. I passed the code assessment and tomorrow is my virtual interview. When is yours?
Good luck to you tomorrow.
My interview is in 2 hours, I am very nervous. Where are you located?
@@mariellamatraia8295 thank you! Good luck to you too!
You'll get far in the airline industry with your positive and kind attitude, and it is inspiring for a lot of people, myself included! Congratulations! .. (btw, you mentioned 2 keywords that made me guess immediately which airline you work for... it is an awesome airline to work for ;-) )
Thank you for your kind words. It’s the best airline out there for employees as well as customers
Hi Mary, I hope that I get the job. My interview is in 2 hrs. Wish me luck . 😊
Good luck! I hope you get the job 🙏🏿
Yes, I did but I am not working with them now.
It's beautiful loving your job.
Thank you so much 😊
thank you so much! your video is very helpful and how you share your experiences with us helps us better understand what its like to be in your shoes. WIll your airline be hiring anytime soon? what are some questions they would ask?
I use to work for them too. I know that moto it's the only airline that lives by that moto
Now I am curious. Lol what was the moto?
Is this the same as office based reservations representation ? I have an interview in two days and
I’m EXTREMELY nervous but I know I’m capable of it I just don’t know exactly what the job would be 😣
Job itself is really easy. You just have to listen and connect with your customers.
How everything went for you? Did you get a job?
I have tickets is airline reservation but I don't have seat number they said seat number: check in required . I don't understand plz can you tell me what is seat number check in required
How should I prepare for the interview for the position of Reservations Representative ? May I have your favor please? Thank you so much
Great Job Professional Class Happy Holidays
Is there an opportunity to work remotely or do you have to work out of a call center?
What's the best application process tips?
The best advice you need is be confident, they look for that. Know how to sell and study the company you want to work for the more you know the better
I use to work on the phones, and at first, bad abusive callers were disconnected, but then it became industry standard not to, but now again if someone is screaming and shouting, and a manager can't take over, thank god we can ditch the call.
Sometimes they can be very abusive. On my end, we cannot ditch the call unless they are using profanity and have been warned several times. It sucks but the pay is good
I’m Interviewing Thursday for a well known airline and you are #GoALs for me. So soft spoken and pleasant that goes over and beyond your will for your customers. Such an Inspiration. I was seeking knowledge to see in depth just what this particular position consist of and your video popped up. Thank you for your time out your busy life to consider posting a video on this. Be blessed and continue perfecting and sharing GREATNESS☺️. BTW, while listening closely to your word choice, I know which airline you work for ☺️😌 Be blessed dear…
Did you pass interwie? How everything went? Thank you
How soon can you get back to me ?
How soon can you get back to me ?
It's always been a bit of a dream of mine to be able to work for an airline. Being a reservation agent is something I haven't heard of much before, but seeing this video makes me very interested in applying. Do you have any tips or advice for what I should put in my resume/application? I don't have any airline experience but loads of varied customer service experience. Thank you, and thank you for this video!
The best thing I can advise is to make sure the customer is always right and do your absolute best to take care of the customer. Working for an airline for the years that I have, it is always hammered in your heads that we help the customers no matter what the situation.
How soon can you get back to me ?
Amazing
Sounds like you have an AWESOME career!
I love it!
Hey its me again! I just watched your most recent video but the comments are turned off so i could not ask if you could do a video on the requirements for a reservation specialist and what does the airline exactly look for on your resume when it comes to potentially being selected. Thanks in advance!!
I will get right on that. Thank you for watching!
@@AirlineInsiderHub1 Thank you for sharing sis!!!! :)
Thank you so much for this video. I am so ready to make a difference in my new Airline job.
The job is so rewarding. I love my passengers though I may not talk to the same passenger again, it makes me happy knowing I have helped someone in a meaningful way.
Hey, I start next Monday for reservations in office. How was the training for you and after training how did the scheduling work ?
Hello! Training was very informative took about six weeks. Now that they want warm bodies taking calls with the number of people flying again after Covid, it is significantly reduced. With the company I work for, scheduling is based on seniority. They will have so many shifts to chose from and you will bid for what you want. If someone with more seniority wants it you will get your next choice. Good luck it is a very rewarding job, flying for free is great too 😉
Hi, i had my face to face interview 4 days ago, do you know how long it takes to have an answer? I am very nervous to know if I am in or not 😌
Unfortunately because they will want to go through all of the interviews and weed out the ones that are a good fit, it may be a couple weeks before you hear back. Good luck!
hello Mary, did the airline pay to you when you were on training?
Yes they did.
You guys hiring
If you are interested in working for an airline go to their website bottom of page under career, select the position you are looking for and the state you are in and apply. Good luck
I have my interview for reservations tomorrow ! I’m most nervous about the code test I haven’t been in aviation for about 2 years now so I’ve forgotten a lot of them and trying to study etc but me memorizing codes sometimes suck 😩😩😩 any advice? Does anyone know if the test has a lot of international codes etc etc
Hello Yass Yoni, good luck with your interview tomorrow. That’s the hardest part remembering the airport codes, they stress that so much because with just one mistake you can send a passenger around the world. For example most people mistake SLC which is Salt Lake City in the USA and SCL which is Arturo Merino Benitez in Chile 😂. I have my fingers crossed for you 🤞🏿