How to get your dental patients to pay outstanding account balances!

Finding it difficult to get your dental patients to pay? Check out this dental training video to learn more about handling pesky overdue patient accounts and HOW to get patients to pay their outstanding balances!
Did you know we have a LIVE Event and Training Workshop with dental insurance coach, Colleen Huff, coming up next month? This is where we will dive deep into insurances AND patient accounts and this is where we can teach you how to start the breakdown of where these account balances really come from and most importantly, how to collect on these accounts!
Want to learn how to do better at estimates? Want to know more about what the insurances will or will not cover? YOU WON’T WANT TO MISS THIS WORKSHOP - we do recommend purchasing your tickets soon though!
Have you heard? We will be bringing this workshop VIRTUALLY to YOU - Your team will be tuning in right from your office to attend this workshop with a Virtual Ticket!
Get your tickets below because we want to help your team...
-- Understand insurance “language”
-- Establish consistency when discussing treatment and estimates
-- Differentiate the specifics of insurance plans, coverage, and maximizing it for your practice
-- Increase claim submission efficiency and reduce denials
-- Help patients understand and answer questions regarding balance
-- Avoid the TRAP of Too Much Information (TMI)
-- Get a handle on AR and the stages of billing and collections
Lock in your ticket package HERE! frontofficeroc...
(IMPORTANT NOTICE: ANY team that purchases tickets to our April event will get early access to our brand new Front Office Rocks Insurance Mastery Course - coming soon!)
In the dental office, we do our best to estimate correctly, to get the insurance break-downs, to figure out exactly what our patients are going to have to pay… BUT it is not always right. The thing is, we still need to try to collect that balance from our patients.
Join Laura in this video to hear more of her thoughts about the biggest issue dental teams encounter when it comes to actually COLLECTING on patient balances!
INTERESTED IN JOINING US AT FRONT OFFICE ROCKS? Get started with a membership today to explore and share our growing library of dental team training videos, documents and resources with your entire dental team!
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Twitter / dentalrockstars

[@crystalbell1393]

This is a good scenario! Bc it happens all the time! ❤

[@gabrielagiron6258]

Thank you so much for this video!

[@Yselena09]

Thank you so much for your helpful tips. 😘

[@lauranelson9204]

thank you for taking the time to make a comment

[@famljw3095]

From the customer's perspective, I found this video to be quite informative. In my case, the dentist estimated that I would owe $0 for a procedure. This procedure was done 4 times. However, my insurance denied all 4 instances. They said that the dentist did not consider the conditional statement. In other words, the procedure would only be covered in certain conditions. Interestingly, the dentist said they printed the coverage from the portal and it didn't say anything about conditional statements. When I brought this up to the insurance company, they understood and said they will get back to me. This all happened today, and the balance is just over $300. What should I do as I move forward? Thanks in advance.

[@tomleeanderson]

So as a patient, I was estimated and paid about $60 only to find out a year later I owe $420. If I would have known that before hand, I would have gotten another quote from someone else. If the system has been this bad for so long, why isn’t it fixed? And how can I avoid this in the future?

[@lauranelson9204]

I am so sorry this happened to you and unfortunately, it still happens all the time. The reason is that the insurance companies offer different plans to different employers. The dental offices try to do their best to get from the insurance company what they would cover for a procedure but many times the insurance company won't give an exact amount until the claim is submitted. The dental offices attempts to estimate it for the patient but then the insurance company, based on their negotiated plan with the employer pays less than what was estimated. The only way for you to get ahead of that is for you to call the insurance company yourself with all of the information from the dentist about what is needed and find out what they will pay. The dentist is there to help you keep your teeth for life, whether the insurance company pays or not. The insurance company works for you, the patient -so if you want to make sure you know what they will or won't pay, you will need to talk with them. It is definitely a tough scenario.

[@babycakesweetiepie77]

@@lauranelson9204 the dentist also works for you. they need to be punished for lying. this should be illeagal

[@joey_bag_a_donuts]

i have an issue. i was planning on using my care credit card to pay for a procedure. after the procedure i used it and the available balance was gone. it was reduced by the bank thay offers care credit. after i used my insurance i still owe $862. i dont know how im gonna pay them.