This is an awesome TedX and story of an organization's complete transformation and its impact on value, loyalty and marketplace differentiation. This model focusing on the customer experience works in Patient Care and across other industries. This is GREAT!
This man makes me want to go into management/administration. He noticed a problem, engaged his workforce, and fixed it. And all for the benefit of patients.
I was with him on all of it except the transporter coming in on his day-off. While I understand the family's wishes, the transporter and his family is important too. Valuing employees and treating each one of them well, is just as important as treating each patient with the utmost care and respect.
ShakeMyWay I agree. He's soon starting as CEO at Geisinger Medical Center, which I work at. But for one, I can't afford to get all new scrubs for a uniform standard. Two, here's an idea....make the employees happy. Happy employees will be better for their patients...making them happier. Why did this transporter come in? Because it was expected or because he wanted to? I've had to prepare a room for the family who just lost their loved on....I truly feel for them....but on my day off...it's MY day...not work's day. In my world, my family takes priority over work.
mobius7188 Luckily where I work, the scrub tops are provided. Also, the thing that made the big difference with his scores was that senior management rounded on patients.
I will agree that's important. Crap....unit managers hardly do stuff with patients. "Oh hey I'm like gonna run this unit yo sick ass is on but I don't care enough about it to come talk to you."
I actually have a GREAT manager. She's doing everything she can. I feel like the employees are already busting their humps, and that satisfaction scores should not be the story for success. I try to do my best for the patients everyday. It shouldn't be about the score. The score is only for Federal reimbursement.
Can someone please update the poor automatic cc on this? asap? thanks if you do! access for healthcare, health education, vital for us too, mega-millions with hearing loss and language differences, cheers, ls
Basic needs bedpan provided. Great amazing soul . So being humane with basic needs. Thank you, bless you. All your dreams come true.
This is an awesome TedX and story of an organization's complete transformation and its impact on value, loyalty and marketplace differentiation. This model focusing on the customer experience works in Patient Care and across other industries. This is GREAT!
This man makes me want to go into management/administration. He noticed a problem, engaged his workforce, and fixed it.
And all for the benefit of patients.
Great great video!!!
I was with him on all of it except the transporter coming in on his day-off. While I understand the family's wishes, the transporter and his family is important too. Valuing employees and treating each one of them well, is just as important as treating each patient with the utmost care and respect.
What?
ShakeMyWay I agree. He's soon starting as CEO at Geisinger Medical Center, which I work at. But for one, I can't afford to get all new scrubs for a uniform standard. Two, here's an idea....make the employees happy. Happy employees will be better for their patients...making them happier. Why did this transporter come in? Because it was expected or because he wanted to? I've had to prepare a room for the family who just lost their loved on....I truly feel for them....but on my day off...it's MY day...not work's day. In my world, my family takes priority over work.
mobius7188 Luckily where I work, the scrub tops are provided. Also, the thing that made the big difference with his scores was that senior management rounded on patients.
I will agree that's important. Crap....unit managers hardly do stuff with patients. "Oh hey I'm like gonna run this unit yo sick ass is on but I don't care enough about it to come talk to you."
I actually have a GREAT manager. She's doing everything she can. I feel like the employees are already busting their humps, and that satisfaction scores should not be the story for success. I try to do my best for the patients everyday. It shouldn't be about the score. The score is only for Federal reimbursement.
Earlier this year in LA Weekly, David Feinberg was described as 'something of a PR wizard'... Now I understand why! :-)
Awesome. What a gr8 idea. Would fix so much. All on the business side should have to be orderly once a month
Can someone please update the poor automatic cc on this? asap? thanks if you do! access for healthcare, health education, vital for us too, mega-millions with hearing loss and language differences, cheers, ls