Concord's Electronic Resource Guide | Solid Waste | Benchmarking 2.0 Interviews

In this episode of the Benchmarking 2.0’s Interview Series, we speak with Valerie Proper, a senior customer service specialist and Troy Savage, the Administration Manager of Concord, North Carolina. We discuss Concord's electronic resource guide to increase information accessibility and streamline data flow.
Established in 1995, the North Carolina Benchmarking Project at the UNC-Chapel Hill School of Government allows municipalities to compare their service and performance trends with other participating units. Benchmarking 2.0, launched in 2022, streamlines data collection and offers opportunities for robust analysis, peer conversations, and best-practice development. Learn more at benchmarking.s....