They Rejected This Renault Clio After 7 Months!
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- Опубликовано: 10 фев 2025
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In this video we take a look at another car I have had to buy back from a finance company but is there anything wrong with the car and should I have agreed to it?!
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I worked with a sales man a few years back he use to say, When the novelty wears off the warranty kicks in. Looks like this is what your getting.
Yes and thats why I always buy old used cars in cash so its mine nobody elses
When they can"t make the monthly payments the excuses to back the car starts!
A perfect example of why some cars will never even hit 100k miles... That much damage with only 2-3k miles of use... And these people exist on the roads. God help us.
2016 volvo..... 189,000 miles still running perfect.
@@richardcook1987 That's not much for a volvo though.
@@fredyyfredfreddy yep.
Not bad going given that 2 years it barely moved becsuse of a global pandemic though!. Roughly 6 years of propper use ans 189,000miles.
2008 Volvo, with 5-pot D5 engine... 165k and runs like new, passed MOT without advisories as usual. Should have at least the same mileage left in it, probably more.
Volvo's tend to have good service history because owners like and care about them... They generally don't appeal to people who buy cars as whitegoods and run them until they break without doing preventative maintenance.
New driver with 200bhp Clio what the hell, bet the insurance is spicy this year
Genuinely impressive the damage she's done to every wheel
in just a few months and 2k miles
@@kingwbm3721 she , says it all !
Looks like she drove those 2000 miles entirely along the kerb
Nice one.
Standard issue Renault driver
🤥😂
Self driving car.
@@Danieel-ip6hg as a reno driver with a 10 year old car i can confirm my passenger side alloys are shredded lmao
I think the owner misdiagnosed the fault, thinking its a gearbox fault whilst hitting every kerb on the road
Not sure, think it could be though dont think its this situation, get gear knocking as result of bad peddle control, going from full throttle, up, full etc
The state of the car tells you everything you need to know. Clearly her fault.
@@mikenewbold1699pointless explaining to you because all the information is in the video.
@@mikenewbold1699 didn't have a choice.
@@paladinepaladine yes you do when clearly been abused
You'd have to be doing some seriously strange shit to break an auto gearbox. It's a Renault ffs nit exactly known for reliability
Its down to people not taking responsibility in life no more... working with the public is a challenge now, and very tiring!
Working with garages can also be the same, coming from personal experience recently on current car.
Good video, I understand from both sides about the car. What actually bothered me was, the gearbox company scared the customer with a £4k bill, prompting them to reject the car, when, you found the fault! Shame on the gearbox company.
Disgusting, some people are shameless. How can you leave the car in such a shit state. (both cosmetically and mechanically)
my ex did/does.NEVER cleaned her car EVER
What about it was mechanical wrong?
She's a freeloader
Some people focus on their family more than a piece of metal . If it dies . Its dies, no love lost
Reverse camera tagged onto the reverse light wiring to triger the camera on the screen ...tricks the canbus system into thinking there is a fault with the gearbox and gives short to ground codes for gear position and confuses the transmission control module flagging codes.
Seen this on vag dsgs and on ford/psa cars.
Check the wiring at the left taillight for evidence of a scotchlock having been used
Or drain the battery to create fault codes.
That's some brilliant info, right there? Well done. Sounds like you really know your stuff?
@@derekduxbury1122 canbus/modern electrics , a nightmare !
Spot on with this. It puts additional load on the system. Car is like wtf and thinks cars in reverse but not. People really need to do things properly.
I can't imagine a rear light being on a CAN, as I wouldn't have thought it would need software ?
Might be on a LIN bus, but I can't see that talking to the Transmission module.
Can't believe how calm you remained while inspecting the car. I'd be spitting feathers 😮
He did look very annoyed at one stage. Fair play
I've been following your videos for a while now, and you seem to be a decent, honest, reasonable car dealer. It's a shame people can just get a finance company to reject a car after treating it so badly, I feel for you. My next car purchase I will come to you (from South Wales) as I think you are the type of person that I would be happy dealing with 😊
Thank you, that's very kind!
I couldn’t do your job Joe I haven’t got the temperament for it
I’d end loosing my rag
Hats off for keeping your cool
Finance company should take it back to her, nothing wrong with the box. It annoys me that people can get away with things like this
??? It had a battery problem causing an issue that was then misdiagnosed. I don't see how the owner did anything wrong. In the end an offer was made and accepted.
@sectokia1909 so it's ok to trash a car and expect no repercussions?
@@Al3xisAE well if you dont agree with warrenty, next time you buy something , tell then you dont want one .
that tape and white cloth was 100% for avoiding cameras, seen that trick a million times lol
17:29 send the footage to the finance company and offer them 50’/, what they paid because they both tried to screw you over…
A brand new set of wheels from the manufacturer will be a couple of grand as those can’t be restored now
???? Yes they can be sorted
People love just making up facts
@@OBWanKenobinah they can’t. Need new ones 🙃
The issue here is probably the transmission control module (or whatever they call it). It is the same issue with 2103 - 2018 ford Focus cars. Reset via the the OBD and put in a new battery ( or check it. this is why the car looses its control settings) and make sure the earth contact on the body is not onto a painted panel (issue with Ford). Undo the -ve, scrape the pain away, reconnect, then seal over.
Sorted.
Fair play to you as a car dealer. The lady in question either couldn't afford the repayments or car insurance. As a new driver, her insurance quote must have looked like a mortgage 😂
Pillow case with tape on it. A classic way to cover a number plate when exiting a ANPR car park so you don't need to pay.
Wow really?
@@rallycrosscraig lol No.
Yeh that would make sense I use a Carrier bag in some of the notorious private ones even when you pay u get a letter
As a rule, I would never buy a used car from a dealer....... except from you. Definitely the kind of person I would do business with. Love your channel and fair and honest approach.
In disputes like this it should be required for an independent report to be done by a mechanic before people are allowed to get out of a finance contract.
Great video and insight to how you deal with awkward customers. Certainly someone I'd happily buy a car from with confidence.
The added reserve camera could’ve been tapping power from the auxiliary systems, and the 5 volt rail could’ve been over stressed. That could’ve caused an ECU under voltage bringing up error messages and preventing the correct transmission operation. This issue was seen on systems that used for example Pedal Commanders, which tapped the voltage on the ecu and caused errors. But I’m guessing here, don’t kill me.
If the wheels are that damaged, and there is now a box issue... its probably from forces being pushed through the driveshafts and CV joints into the diff/box
Don’t bend over for these finance companies Joe stand your ground you’re not in breach of the CRA here at all
I’m afraid he is. Vehicle doesn’t conform to contract, happily the dealer undertook the work to identify the issue and it was resolved, fair charge for damage/usage as well - Lesson for dealer are to fully evidence diagnostics when something goes wrong, also retain full info on vehicle condition and description including any after market bits prior to sale, even better to have customer sign disclaimer agreeing they are aware prior to sale as well.
@@sgntpepper1976 wrong for 2 reasons. On the balance of probabilities it’s highly unlikely to have covered 2k+ miles if it had a gearbox fault at the point of sale. Secondly the customer must formally reject the vehicle within the first 6 month period ie in writing. The dealer is entitled to an opportunity to repair the vehicle which I don’t believe happened.
@@sgntpepper1976 Depends - if they ran a full code scan with the IM monitors set (showing it was not code reset) and have a record of that, then the fault happened after. I would note that ALL professional code scanners keep records of previous scans.....
@@centralmotorslyeltd Sorry you wrong, the fact the car faulted in such a short mileage would be a factor in the decision to take the customer out the vehicle, had the customer covered more mileage the decision could have been different but the small amount of mileage before fault is the mitigating factor here. Had it gone to FOS they would support the customer, something the finance company will try and prevent
@@sgntpepper1976 well I guess this is why we have the court system to decide. I for one would be telling the finance Co to do one after 7 months and I’ve been in this situation several times over the years
Washer bottle filler fixing. They snap at the bracket near the headlight, the plastic is underweight for the task of wrestling the yellow cap off to top it up with. Ended up tie-wrapping mine back in place. They all do that squire.
£10 says driver got points, couldn't afford insurance, (maybe lost license), then realised she couldn't afford the car.... short circuit to earth.... it means CHANGE THE GEARBOX OIL!!
Yep basically. Ruined such a nice car as well
Definitely one of those scenarios
Which newly passed driver buys a r.s. how on earth did she afford the insurance.
@@pnd7727 probably had someone fronting the insurance for her.
She couldn’t that’s why it came back!
Only £300 down on £8300 is a big red flag saying "I'm skint" and they hit the internet to try and get out of some 29.9% APR loan and up comes a reject idea within the first 6 months.
That’s not always true I bought my £10,000 mini outright but I only had to leave £100 down as deposit to secure it until ready it’s only a deposit
@@Thisistrulyoddtv_MarkHe sold it, so he knows what balance was actually financed. A 3.6% deposit always says “I’m skint”
@@primafacie6442 but it doesn’t it’s to make sure the car is took of sale I paid £10,000 cash for my car and the garage said they only wanted me to leave £100 deposit that’s all they required so I only left £100
Mate I'd be f'in FUMING! How are you so calm?
I got a jaguar ipace that was sold to me with a water bed as a floor and fluffy green hair bits ALL over the car and that wasn't enough for the finance company to reject it for me 🫠🫠
Anyway.... I'd offer her about 4k for it, take it or leave it, or take me to court, stand your ground bro! It's absolutely disgusting how it's been returned!
Show them who's boss!
Little rats!
She clearly couldn’t afford the payments on an £8K loan .
My thoughts also👍🏻
Should be a deduction for adding an extra owner on the V5 too
Yep this and this is why the “issue” came from the finance company
Definitely mate !!!!
How many miles did the owner travel?
2000 miles in 7 months and they managed to destroy all 4 wheels?
I would charge them for refurbishing all 4 wheels, the rear trim on the hatch, a full valet and the under bonnet trim. It’s absolutely incredible that they feel entitled to claim they seem to have treated the car like sh*t
We call them scum bag cars , you can tell the type of person that has had it ,
Smackheads
Them 1500 jump pack's are amazing. I bought a load of ex London Transport Fiesta diesel's, all had been sitting ages & so flat that they didn't have any dash lights. The Topdom started them all up 😀👍
Sadly this is what you face when you sell to entitled chavs on 99% finance. The state of the car inside, the wrecked alloys, the fact they never contacted the selling dealer and used the finance company to get it rejected tells you plenty about the buyer.
For finance deals avoid any 3rd party finance and avoid people with virtually no deposit as they have nothing to lose. Count yourselves lucky you got both keys and the history when they dumped it back to the finance shysters.
Wow I think she's one hell of a lucky customer. Very fair outcome for her and a bit of a kicking for the dealer.
Have to admit I’m on the verge of contacting my finance company to have my suv taken back. After 3 weeks of ownerships it had to be taken in for over a week for a failed pcv that leaked oil onto the dpf and nearly started a fire. Got it back and a cv joint was crackling. Contacted the dealer and was told they’d order one straight away. Two weeks past and they told me they forgot to order it. Then a coolant system service required warning came up on the dash. They plugged it in, erased the fault and told me the cv joint would be done in two weeks. Light came back on a few days later and now they won’t answer the phone or reply to messages. It’s a two hr drive to them and I’ve had enough of the bs and poor customer service. Ready to throw it back to them now.
Send it back before 6 months or you're gonna be in a hard place.
@@FSFSFSFS532 it’s gone. Was already a hard situation to sort out. We traded a car against it and paid x amount of cash down to lower the repayments, so it was a bit of a mess trying to arrange. Done now. Better car on the drive and we’re happier all round.
Brake dust is normal for many brake-pad types. Also had always brake-dust on a previous car while very rarely really needed hit the brakes. Discs lasted about 120K miles and could have been driving but further. But decided at that time 13 year old car, it was time for new set rotors/pads and new fluid which restored the brakes to how they worked when i bought the car 5 years earlier.
First time watching your videos.
Found it really interesting and informative.
Thank you.
I bought my eldest a 12 Yr old Clio to learn to drive in and he had to keep it until he was out of his R plates. This way it didn't matter if he scuffed the wheels or whatever while he gained experience on the road. He was then able to use this car to purchase his "own" first car. Never understand why new drivers get a car like this when they are inexperienced. Nice little car too
It is almost always the battery with these gearbox issues. I’ve had my 66-plate Trophy without any issues at all btw.
The Kerb assassin has truly rained fire on those wheels!
Our 2013 Ford Focus S had 1 clutch pack replaced when it was 10 months old. Now we are at 2024, with no gearbox probs for a long time. I have spoken to a friend of mine who is an auto transmission engineer, and he showed me why these sport-matic transmissions give so much trouble, the original transmission shift module was faulty causing the transmission to shift too early causing the clutch-pack to slip.
Was the loose wire caused by the fitting and removing of the reversing camera I wonder?
Very calm man Joe I'd be bouncing mad if a car came back to me in that condition. Genuine question.... how long do these finance companies expect you to be responsible for faults appearing on cars given this clio and the 911? Both seem to be very unreasonable in my opinion. You don't deserve this aggrovation
As finances become tighter later this year, wait for the flood of returns.
how are you able to drive the cars without road tax?
If my Indicators made that noise i would reject it too (19:56). keep up the good work Joe...
That's his arsehole puckering as he thinks about how much this will cost him
I really enjoyed this one, cars are so complicated nowadays it must be a nightmare with ‘finance specialists’ and this crazy 6 month rule. I am going to buy one of the Topdon code readers as garages charge between £60- £100+ to carry out a scan. Regards AJ.
Didn't want the finance. Got it in her name for her boyfriend. He ragged the shite out of it, they split up and she didnt want the repayments anymore.
That would explain why she wanted a 200hp car with logos in the headrests.
@@taotoo2 I saw this crap all the time when I sold cars. Especially Motability. These people rinsing the system and they all know their "rights". Most of them with Close Finance. Pondlife. Shouldn't be allowed finance.
Bingo
Now you know that if you see a car advert saying "One careful lady owner"...... RUN A MILE !
I would not have refurbed the alloys, I would charge her to replace them and the jack and pump was missing.
Is this the wet or dry clutch EDC? I would prefer the wet as Renault wanted to get away from some of the shared core Ford Powershit unit issues, but I think they came along later. Not sure about the DCI
How on earth can someone do so much damage in five months/2,000 miles!
Looks like a rolled back learner car
I’ve rolled back a 70k Corsa sxi diesel that did 30k in one year back to 72k and got rid as clutch stared to slip .
Bought a newer Corsa Sri diesel and rolled it back 50k 25a year .
I return alloys to as new so you can’t tell though and valet them up
@@chiefrocka8604My man is literally admitting to fraud. And exposing himself for the little rat he is in the process 😂.
@@tijmenberends242 I’m not your man Spazza but for £50 I’ll rollback your piece of crap 💩
@@tijmenberends242is what it is if you could get a couple extra ££ out of a car you would let’s be honest
@@chiefrocka8604 Bradford car dealer by any chance?
1:42 like her driving caused the automatic transmission, of which she did 0 of the driving, to break?
Like if I fuck up my clutch it usuallly happens in a manual with about 300kkm on it
It’s been a learner car them add on mirrors plus cameras are what driving instructors use and all ADI’s lovely learners mega muller the alloys .
Check if the passenger footwell trims have been messed with fitting He Man duals, also any other mirrors suction marks them together suggest driving school 😂
they are actually just useful as blind spot mirrors.
I can feel your frustration. I think the issue is new drivers don't realize cars are expensive and require looking after ,parts needing to be replaced is a question of when not if. garage repair bills are eye watering and it takes them by surprise and typically young new driver don't have much money so they try to wriggle out of their responsibility.
People are quick enough to call out a dealer you should have called out the customer, name and shame .
The gearbox looked lovely to drive. I'm after an Alfa Romeo with DSG box and I found this interesting and informative.
They’re brilliant to drive
Can you not raise an invoice for all the damage done, mileage increase and valeting costs to bring the car back to the condition it was when sold??
He did
They did.
One did.
Watch the whole vid
Love the honesty of your videos. I would definitely buy from you if you had the car I wanted (2017 onwards Merc S350d…Not Black) 😁 Feel for you the way these finance companies just throw cars back at you…keep up the good work 👍
Not only the mileage can you charge for the damaged on wheels? They done this to have a fast car
This reminds me why it was good to sell my used EV business when i did 2 years ago , public , public ,public, making the job so stressful at times 😮
I’d be checking that’s not had a milage blocker too
?
Why didnt they come and TALK to you first , looks like a great car , drove well with no major issues , the wheels where proper mullered !
She wanted out I am betting bet the car payment fuel and insurance is bad this year. 200bhp Clio as a new driver must be pricey. I was told even big dealers get twitchy with finance companies, I was told to tell the dealer I will call finance when I had a small issue and they paid within 3 days.
Seems like she either couldn't afford it, couldn't afford the insurance (as she's very obviously a new/rather bad driver!) or just straight up didn't want it, weird choice for a new driver too, shame they left it in such a state it's disgusting
That’s why 250 quid for a 1 year warranty is money well spent. Also sign up to Motor codes
Both sides will at best have unconscious bias, hence why independent inspection is the only way forward
I've owned my Clio RS for 9 years never missed a beat, the state of that makes me want to cry, and yes a battery on the way out will cause all kinds of gremlins to appear in the french electircs
Had ours since Jan 16. Same story. Great car
That car was returned in a disgusting state surely that shows what sort of person she is,you should be able to charge for the damage done and six months wear .
Why? She just wanted her car back working! Not clean
Exactly consumer rights 🤣@@billymonkey111
8k is a lot of money to spend on a car with knackered clutch and gear box FFS 🤣
Mate your not a professional mechanic your a plumber 😂 only joking you have a brilliant way of dealing with stress you just smile and think the best of everyone,not sure your risk of heart attack would agree but honestly you are a genuine decent person
At least it did have an existing fault in the end. How people can live with that much rubbish in there when it doesn't take a few seconds to dump bits in a bin on each occaison, I don't know.
Especially so when returning on warranty issues.
you seem like a genuine guy ,and these people and finance companies are taking the piss . 8 months car hire for free basically , Disgraceful on their behalf .....following from AUSTRALIA
I don't care what the finance companies are like i would have stood my ground and said how could it have had this issue when it was sold when she's been driving it fine for 5 months without issues.
thats not how the law works genius
That's the "wait for the scrape" parking technique. 😳
Tax was due for renewing I guess and couldn’t afford it.
I would say you could offer a refund minus the cost to repair the damage she has caused at retail price. So 4 wheels, tailgate panel, plus the cost to valet it. She could have cleaned it herself.
She doesn’t care, I sent a car back it would not be dirty and full of crap
Very fair. Really like the outro music. Very catchy lol
White car with black wheels. Attracts a certain type of customer 😉
You’re a very fair dealer,well handled 👍👏👏👏👏
To be fair if i bought a car full retail and 5 months later the clutch failed with a £3k bill recommended by a gearbox specialist i`d reject it as well. At full retail its not upto the lay customer to clear codes all the time.
When ppl get bored with a car they start neglecting it then they look for a way out the consumer rights act allows them to do it. Its the honest dealers like yourselves that loose out
always amazed how people pass their driving test then use the kerbs as bumpers
Too many videos on social media about the customers being able to reject a car within 6 months is not helpful for dealers.
What's the deal with the 6 months thing, I thought 3 months warranty was the legal minimum you have to provide as a dealer/trader?
@@RAW555R 6 months right to reject under the consumer rights act if you can get a report stating that a fault likely existed before sale. Up to 30 days you don't even need a report - just need to show the fault is there. The warranty is largely irrelevant and is really there to protect the seller not the buyer.
@@neilgorin1037 thanks for that
Just shows that as cars are more reliant on computerised systems that the correct voltages and clean earths are vitality important before jumping in and changing clutches, modules and gearboxes
I hope youre keeping the deposit.. i wouldnt eat the costs...
I have only just seen this but I would take it to a renault dealer and had a software update on the engine and gearbox 95% of the tike there fine.
I've always taught my kids, if you can't afford to buy it, you don't buy it. Finance is NOT an option. Save for it and look after it, whatever it is. It's why so many people havent got a pot to p**s in. House on finance, car on finance, clothes on finance/credit. Best thing for dealers to do is to go back to old fashioned cash. People are getting too aware that they can run a car on finance cheaper than renting one etc. She'll get another one from somewhere else and probably IMHO do the same thing. Finance houses will bend over backwards once they lose dealers.
House on finance lol I think you will find 99% buy their home with a mortgage as for car finance absolutely nothing wrong with it if you use it correctly why would you want to pay full price in cash on a item losing value every day you kids must be staying at home if they can't finance a house yes you get bad and inconsiderate people and cheat the system but she will struggle to get finance if keeps handing car back before her agreement
@@taxidmac5907 lol finance is a generic term covering mortgages etc. When you buy anything on finance you pay a large interest payment. On a car that can be up to a quarter of the value. That money could be used to buy other things or to save for a rainy day. I agree with you, she will find it more difficult perhaps to get finance, but there are so many lenders out there wanting to make profits that I doubt she'll find it that hard.
There is no such thing as money it's fiat currency.
Selling cars is definitely not an easy job. Much more to it than meets the eye. That's what I have learned from your videos. Definitely not stress free.
Clutch is a known wear and tear item. Much like the brakes, if it is working when purchased, then 5 months later, the brake pads wear out.... you can't return the car for a refund. You buy new brake pads. Or a new clutch. I wasn't going to buy my car... but when I saw it had a new timing belt, clutch and DMF £1000+ worth of work for a £1500 car, I bought it on the spot. 120k miles later... clutch is just about slipping when hammering it. Should I return it to the dealer? 🤣🤣
On an auto or semi-auto the clutch probably isn’t regarded as a wear and tear item in the way it is with a manual.
Love your vids buddy ... you seem like an honest trader trying to earn a crust ... im after a Peugeot 308 gti ..that blue car behind you in this video wouldn't happen to be a gti ???
We have given back our FCA licence as the finance companies are terrible and never support us dealers.
They have had a Superchips map on it
Makes the gearbox go funny at the higher rev limit and also
Track use makes them over heat when you pull off if you don’t do a cool down lap
With that amount of damage and the length of time they had the vehicle I would suspect it’s been clocked to make it look like they haven’t done many miles so the finance company backs them.
Was thinking the same but he says the oil is OK for the mileage she's done unless they were clever enough to change the oil i don't think she has the nouse to do that
Nice footage for the bank about their customer and her behaviour - and she will for sure watch this video and someone will ask her also cause she will have been telling a complete different story about the car, the seller, and what not. THat is how those girls behave but also get in troubles with their friends who do not like to see such a different view and picture you were able to provide.
Here she would have to pay for the usage (months and km and depreciation too), also for every new damage based on the protocol when the car and keys had changed hands and then things get more complicated and quite expensive which will stop those people to continue cause the banks will not play this game twice cause they also loose money if such a contract ends .
GOod luck - your video was a recommendation by youtube algorithm - so I subscribed from germany watching british car dealer experiences, I mean small car businesses, not any big one. Just the usual backyard dealer working on his own to survive more or less.
To me the car looks like it has been regularly tracked in their 5 months of ownership.
This. Alloys frilly, sidewalls ruined, gearbox supposedly playing up, brakes smegged, and no coolant. That's been trackday abused.
Don’t accept finance buyers ! Those wheels are wrecked . Crazy
90% of buyers are finance and 95% of those finance buyers are probably decent, refuse finance and sales drop substantially, joes a businessman, I’m pretty sure he will agree with me
@@yommonaghan785 Maybe instead refuse people who put down a £300 deposit on a car costing over £8,000. Edit: I'm not poverty shaming, by the way. This is to save people from themselves.
@blueskies666 Paying as much as you can afford to upfront will save you more in the longer term I believe, since you'll have a lower remaining balance and therefore less interest to pay on it. It's negligible regardless, and you make a good point.
Beauty of running car sales. Happens often to various garages.
Expensive 7 months for the 1st time buyer.
Excellent video and it was great to see the outcome.
It’s a shame as people just think they can get everything for free, and it’s funny you mention battery. Batteries are extremely important in new cars, more so to ensure everything is running ok.
Glad you got it all sorted tho.
I hate to say, your looking for trouble buying an 80k mile plus 10 year old Renault, add Automatic and its suicidal. Certain cars attract certain people. You know PDI,s are irrelevant, it's like giving a health certificate to a marathon runner without knowing his or her Medical history. Same with 997,s well documented engine issues stay away, there are specialist for these.Old Renualts have always been poop in the trade. Unless these cars are from a reputable dealer group at Auction they are trouble. Feel your pain though.
16:27 The middle aged lip purse of frustration 😊
You might want to think about taking photos of the wheel and bodywork of the car you sell them if they come back to you.
It’ll be on the sales photos and videos.