CRUISE NEWS: Travel Agent Leaves 70 People Stranded In Foreign Country
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- Опубликовано: 10 сен 2024
- #carnival #travel #cruisenews
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You have 2 minutes experience
1:42
@@angelatraina683what?
@@angelatraina683he’s been traveling for years, and also a great reputation and large following to protect. I wouldn’t trust anyone else to book my travel.
😅The The I 😅😅😅 e😅e😅
@JSHIPLIFE
J bruh why you put Monica business out there like dat 🤣🤣🤣🤣! Keep up the good work I been watching your channel back when you had 1K subscribers 🙏🏽
This woman is a scammer and needs to be in jail for fraud and theft. The incident last month was a lack of prompt communication on her part, but this is a new level of bs.
Yes I watched the last video. I hope ppl will not book with her anymore.
Ratchet
Pull her travel agent license, put her in jail on fraud charges
Does she even have a license? Certificates can be easily forged.
Exactly, do something already! This is insane to be happening again and again 😱
You don't need a license to be a travel agent although you should be required to have one. Back in ancient times when I didn't have a computer in my hands and wifi, I used a travel agent but now I book cruises directly with the cruise line and other travel directly with reputable ground companies. Depending on the destination, I may book all of the arrangements myself using hotel and airline customer loyalty/ credit card rewards.
you dont need no license to be a travel agent LOL
Exactly, she know she can get away with it so she keep doing it. Throw her butt in jail , pay restitution also.
If I owed 70 people over 3k a piece, I would pretend to pass out too, lol
Depending on how threatening the pax are looking at me I wouldn't have to pretend to pass out, it would be the real deal.
😂😂😂
Facts 😂
Hell yeah .I’d go straight to the hospital lol
@@jackieporter8616exactly! 😂
Book your own cruise people! It’s easy! 🤦🏾♀️
It’s about discounts n deals sometimes
Then book them during certain times of the year. I get plenty of emails from carnival and other cruise lines about sales and deals. It’s easy.
No thank you 😂 I'll book myself... This world is sooooooooooo messy!!!@@SasaSasa-wy9wu
Booking your own travel is simple!! I've been doing it since the 80s. Been to over 30 states and a dozen countries. Most of these new travel agents have been on 5-6 trips, and all of a sudden, according to them, they're experienced travelers. I seen them on social media advertising their services. It seems to be the new hustle, easy entry barrier without a lot of capital required.
There are benefits booking with reputable travel agencies. Its not so much about discounts but they handle every aspect and they are responsible for your travel.
As a travel agent all I want is to help my clients, and I dislike it when we get a bad rap cause of people ripping off others. Hope she gets sued.
Exactly 💯
Exactly! This is why people are scared to book with us.
Absolutely.
I feel bad for your industry but I won't use them. I know it's not all.
Sued?
I hope she gets herself a booking in federal lockup.
It's looking like this supposed "travel agent" is nothing more than a common thief. Thanks for reporting on this!
Yes I hope this is the last story with this person.
Yes, it's very annoying, these people worked hard and took off work only to get stranded.
This is why I always book my own travel directly and never use travel agents. That way, I'm sure of everything that's going on, and if something happens, it is on me.
Smart decision !
I am a travel agent. I love booking trips for clients so they can have the same types of wonderful experiences as me. I make my clients' payments directly to the cruise lines. I send a reservation confirmation with all the details of payments, cabin type, cabin number, etc. I let them know to make an account, which then will show their cruise. Those people were paying her directly. I don't allow anyone to make payments to me. And they have to complete a credit card authorization form to protect themselves and me. Monica was having them pay her directly and never booking their trip!!
Even if I am traveling in or with a group I always make my own accommodations because I do not want to leave anything to chance and I do not want to be stranded anywhere
Agreed. Now with everything online, travel agents don’t really save you much time. Unless you are planning a multi destination trip and going to non-conventional locations. I used a travel agent for my honeymoon because we were going to a place that needed small prop planes to travel to and it was multiple destination honeymoon. So a travel agent was well worth it.
Facts!
Monica pulled a "Fred Sanford" and passed out. 😅 🗣"It's the big one, Elizabeth!!!" Sounds like she needs to be disbanded and her agency closed.
Omg!!! Lol!!!
😂😂
lol!
Love this, and I so agree.....LOL
Scammers need consequences. PERIOD!
Yesssss. Thank you! I’m a victim of the Aruba trip. We on her heels, and not letting up.
You need to make sure you report her host agency, InteleTravel. They don't vet their agents, and the UK has had a few of their agents caught scamming. One of them, Lyne Barlow, was jailed for over £1 million fraud last year
good deal - stay on her ass til u get everything back
I hope yall get restitution. This is crazy
Yes… We’re looking for federal time. I’m sure she touched a million dollars taking peoples money. Three events three different times back to back.
Have you guys filed a police report yet? Did you take her to small claims court? This is grand theft and since she did this online you can make a complaint to the FBI. I would send detailed letters to every single cruise lines security department with her picture and details. Since she seems to like to stay in the Caribbean and Central America, I would send complaints to the prosecutors in every single Caribbean country! Since you were a victim in Aruba, send notice to both the Aruban gov and the Dutch gov. Make her know the walls are closing in and her chance to vacay on others dime won't work! So shocked that after doing this to so many women, non have thrown hands with her! Sister would pay me if she didn't pay anyone else! 🤣
She need to be banned 🚫 from booking from other people's trips
And banned from cruising as well
If there are any seniors in this group, they need to file Elder Abuse charges!
I've booked direct and with a travel agent. Sometimes they can get you deals you can't get on your own. I've never paid a TA using Paypal knowing their policies about payments. How much you want to guess she was telling people to mark the payment as Friends and Family to avoid fees. In my dealings with TAs, every payment or credit card auth has been quickly followed by an identified charge direct from the cruise line and a receipt. She is taking advantage of inexperienced travelers who might not notice the red flags we'd immediately see.
Exactly. No reputable, travel agent would take a client payment from PayPal or Venmo.
Exactly! I dont ever let my clients pay me through paypal or venmo. Thats crazy
This!!! How she didn't go to jail over the cruise?? I really don't understand she is not locked up! It's embarrassing and just giving travel agents a bad name.😡
‘Cause she not black
Because LE don’t care until it happens to a business
Any other time they wanna act like it’s civil
I'm sure law enforcement considers it a civil matter.
Back when I lived in NJ, my ex and I booked a vacation in Banff and Colorado through a travel agent she knew that used to get her hair done at my ex`s salon.
Got itinerary from agent and she booked 4 one way flights for each of us, definitely jacking up the cost of the trip. I called and we got two round trip tickets each of us and I paid for the hotels in Banff and Lake Louise by check.
Trip was great BUT I received a credit card statement that had tickets booked on an airline we did not fly on. I called the agent and her daughter in law told me that "it is your land package." I reminded her that i had paid that portion by check and told her I was disputing the airline tickets (had not been used yet)
Charge was taken off my credit card and heard nothing until I read in local newspaper that agent and daughter in law had been indicted on credit card fraud. Her company went out of business due to the bad publicity.
This is why I choose to book my travels myself.
Suspend her passport and all visa for outside countries
she needs to get Arrested 🤬😡🤬😡😡
She's snitching
That’s why I book my own trips. Never used a travel agent and have had great trips.
Ppl are out here struggling, & the last thing we need is someone stealing from us.
Book your trip with the cruise line. PeriodT ‼️
I K R
she's keeping scamming peter to pay paul -- then she's scamming Paul to scam more
Good analogy
Thats how the Ponzi Scheme works.
There’s another travel agent from Chicago that stole thousands from people. She scammed me $2400 and I felt lucky considering others she scammed. Be careful out there make sure agents and bookings are legit!
A Complete Mess
Exactly. These were my exact thoughts as well.
That woman needs to be in jail for theft by deception.
Throw her into prison. The scammer should not be allowed to continue this.
Jay this scam isn't much different than the tour.operator who scammed hundreds of people for tours to Greenland and has refused to refund us our money. I would love to discuss this further with you and prove how shandy she is.
Sandra?
👀👀👀
You need to go to sites that your scammer uses & post how you got cheated & do it on sites that have any connection she might use. So sorry I know trips people plan for & spends lots of money on are important & mean a lot. This is why I do all our booking, cruises, planes, hotels, parks everything. The only time I would use a agent was on a trip to Europe with a group like Perillo that have been in business for years & gets you places you can’t on your own otherwise I do it all myself.
@karenbible6693 yes Sandra
@danasandoval624 if she is the admin of the page, she deletes the comments. We have created a page on FB for people who have had issues with her refusing to refund their money, and she doesn't like it.
I see her next gig is organizing a music festival on a secluded island somewhere. 😆
😂😂😂😂😂😂😂😂😂 that's fyre I mean fire!
😂😂😂😂
My thoughts exactly
😂😂😂
I have used multiple agents and have never had any issues. Jenny from La Lido Loca, Nathan and Mark from Cruising with the Kollaszars and Mick from the Carnival Suit Guy have all been great.
As a travel agency owner I'm really sad that this keeps happening. She isn't showing us in the best light. I'm not sure about her payment processes but as a travel agency I'm so shocked at her processes. I always keep my clients in the loop with everyone even going down to reconfirming travel details over and over again until the client leaves for their trip and I'm still available to them to support their travel needs while they are on vacation. This is so sad this keeps happening because I would never want any one that chooses to work with my agency to experience anything like this...
It makes me sad for you guys. For the travel agents that are genuinely out there trying to do good work for their clients. Then here comes this bad apple 😤! Though I can understand with situations like this it would be easier for someone to book their own trip.
But for me and my mom we for the most part always went through a TA to book our trips. The one we go to named Carmen has never given us any trouble whatsoever! Though with this tornado that has hit her area yesterday I wonder if her agency is even still there anymore...I pray her and her co-worker are ok 😥🙏.
@@TheMeloettaful Oh no! I'm so sad to hear that! I really hope she is okay and her family are okay. My thoughts are with her and her co-workers!
I'm glad Carmen has been an amazing agent for you! A lot of my clients have turned into friends because we work together so frequently and you are showing that trust you've built with your agent.
And THIS is one of the major reasons why I book my own cruise. Sadly, it makes it bad for reputable agents.
That’s why I book myself for trips. There’s too many scammers out there.
She needs to be in jail.
Funny, a day or so ago I was wondering what the latest was with this, did a search on FB, and found all the info you did. She definitely needs to be held accountable since this is not her first rodeo. “The love of money is the root of all evil!”
That woman with the black cap needs her own Chanel. I would watch her 💯
And sounds like she has a LOT to say.
Same! 😂
Same!!!
Yes! That lady has stories.
The fact that she can book such large groups is outstanding, she must be a very convincing con artist?
I wonder how she got them to pay her via PayPal. She must've been offering a very good deal.
I remember in the good old days before the internet, a "travel agent" was someone who worked in or owned a "travel agency." A travel agency was a brick and mortar place where you go and sit with a person who usually knew everything about the place you wanted to go or they would call somebody on the phone who knew. They booked the trip over the phone. All of this was done while you sat and listened. There was no hiding behind the internet.
Never experienced it myself, but saw it on an episode of The Brady Bunch.
@@Taniere Just imagine the world with no internet and all you can do with a phone is talk to people. All money exchanges were done in person or through the mail by mailing someone a check or money order. It wasn't that long ago. The Internet became available to civilians (it was created by the military) in the 90s but it wasn't in every household until the early 2000s. Correct me if I am wrong.
You were cool not to trash her initially but yeah after multiple incidents, you gotta give her what she deserves
It looks like she is “ robbing Peter to pay Paul” as my granny used to say. That is FRAUD!!!
Wow! That’s unbelievable. 😮
1) demand an immediate refund, 2) if that’s not forthcoming dispute the charge on you credit card 3) file a police report- advise you credit card of this and encourage them to contact law enforcement as well
When my time comes to cruise, I will book with J.
Book with me if you like not a scammer smh
It’s best to book your own cruise.
That’s why I book on my own.
This is wild AF.. I am a travel agent and this is unacceptable
"She did it again" is the funniest shit to me idk why lmao
Wow! Just wow! How do you not know this isn’t going to get out? Somehow I hope these people get their money back.
Why isn't she in jail and facing fraud charges
She's a Democrat? They are exempt from jail.
My best friend and I are travel agents and people like this give us, and the industry as a whole, such a bad name. We work SO HARD to make sure all of our clients have an AMAZING trip (Just as you do Jay), and make it so they don't have to worry about a thing! She needs to face criminal fraud charges and serve jail time for stealing these people's hard earned money!!!! My heart just breaks for them!
Need to be Black Listed
Wow the same lady??? Well i guess it's safe to say she'll be going to jail 😮😮😮
You steal a $1000 that's a felony. This woman has stole tens of thousands of dollars. How is she not in jail.
I was willing to give Monica the benefit of the doubt ... until I saw the bonnet!! The bonnet told me everything I needed to know!! LOL!!
This why, I book my own travel.. this is one of my fears.
Oh wow, this is absolutely ludicrous. Yes, they all need to file a lawsuit against her.
Did someone call Luda Chris ? “Like a good neighbor, Staye Farm is there !”
THUS is the very reason I book my own trips. It's not hard. And if you book in advance, you'll have time to plan other activities.
If I was a victim, I'd consult a lawyer. I'd tell them at this point I'm less interested in getting a refund than seeing her on trial.
Why would people continue to use her as a TA after what happened a month ago.
They might not have known.
5:33 - I'm not saying I'm a saint. I'm a criminal too. You go from one criminal activity to another. You are not locking her up Love that lady. ♥♥♥
Same!!!
I don’t EVER use a travel agent and I have a niece who is a travel agent! Do your research, the internet has a wealth of information. If you are nervous about booking on your own, use a well known, highly rated travel agency- not an agent. At least you have guarantees they have to provide if things go wrong.
Some of us are honest, hard working, and truly care for ALL OF OUR CLIENTS! It is sad that she is ruining our reputation. I am building my business and helping my clients to the best of my abilities, and taking full responsibilites for any faults.
Fantastic job J 🙏
This is why I book my own travel!!! ...I get exactly what I want when I book it myself.
Yes I remember that she did that on carnival
She a scammer nothing more nothing less..
Extremely thankful that I have an amazing friend and Disney travel agent for my Disney vacations.
That’s why I don’t use the middle man ie travel agent. Book directly.
I haven't used a travel agent in years and have been traveling without any problems. After watching this video I don't think I'm going back..
She is one agent, a bad un!
This is why I will NEVER use a TA! After the early 00s, it became a useless service to most people since you can easily book your own trips now. None of the people scammed by this TA would have been in the position they are in if they booked directly with the cruise line or hotels. If you're worried about traveling without a "backup person" buy a good travel insurance plan and feel support you in any issues that pop up. 🤷🏼♀️
Not to mention the money you save by booking your own trip, some TA charge too much for their "professional assistance".
I book my own travel.
You pay the same price with a travel agent. Only difference is the suppliers pay agent a commission vs some random person behind the scene.
@@lisai2110
That's NOT always true, some TA's charge their clients in addition to the percentages they receive from airlines, Cruise lines and hotels. I am NOT slamming TA's, they have to make money, just NOT my money. Lol
My clients get all the info. My clients get a receipt for every payment. They get the booking numbers for flights, hotels, and cruises. I don't play with people's money or time.
It’s so odd how she can successfully sell so many large groups. I imagine that she is focusing on people who might not typically use credit cards travel. It seems predatory. PayPal? Really? It’s a luxury vacation, Amex, Visa pay it off at the ending of the month…if that’s not affordable…you shouldn’t be going on such a trip.
Yep, but sadly the majority of Americans don’t pay it off monthly.
"Vacation of a lifetime" Some of these people may have been saving up for a long time to afford this ONE vacation. They can't afford to be scammed out of it, and have lost much more than money.
Not everybody uses credit cards, and PayPal is a far better choice than Western Union. I have cards, but I myself use PayPal on occasion. It's easy, convenient, and keeps my credit card info hidden.
So let me guess…the people abandoned at the port…in Miami while she went on….never will see their money? So sad😊
Oh those people will never get a refund from her. They might form a class action to try and get money back, but she's likely "judgement proof" and will file bankruptcy to avoid paying anything back. The best those people can do at this point is file fraud with their credit cards and hope they find in their favor. If they paid any other way, well they are better off hiring a tax person this year and seeing if they can pull a 1%er and claw back at least some of the money that way. Sad situation.
Actually the woman initially interviewed by the news with the cruise incident did receive her money back early April, and was also promised to be reimbursed for her airfare, which as of 3 Saturdays ago now, had not received.
@CurvaceousElite probably wasn't really "her" money. Monica likely is playing the shell game with money 💰 paying hottest fire first, not paying others because she's been using the funds to live on instead of the travel.
Thank you for covering this story. It is insane.
What about other travel agents 🤦🤔 they don't end up doing this to people
Nope I do not at all its already very hard for me as well smh
This is why I do my own bookings no need to for a TA
Does anyone know if there's any travel insurance that would help against fraud? Obviously you'd have to buy it separate from the agent but if there is, I'm thinking I might start adding it with my other travel insurance.
Always buy travel insurance!!
I never used a travel agent in my life. It's too easy to book for yourself!
Actually. It’s stupid
I book my own vacation, I may give Jay a try
This makes it very hard for honest hard working travel agents. I wish i could have a 70 person group trip.
She needs to be arrested.
I've never taken a cruise, but I find your channel interesting and informative. You're awesome!
Again? What the heck
Goodness, she sounds like the Tiffany Henyard of travel agents!
I've used the same Travel Agent for 15 years. She is amazing.
It may be tedious and cost a little more, but I prefer to make my own travel arrangements and I book excursions at my resort or on Viator.
Apparently Monica has not learned her lesson, then she passes out to avoid further confrontation! Her day in court will come, I hope.
😂😂😂 the woman at 5:34 had me crying laughing (she's not Monica, but might have been in the past. Damm!)
Unbelievable 😮 I feel so bad for them. Now I'm scared and I need a travel agent 😔😭... J I'm going to try yours because I trust you and your associates 🙏❣️
Wait…what?! She just sped past that statement admitting herself to be a criminal too!!
😂😂😂
How very kind of the people who let them stay for any amount of time.
I don’t understand why anyone would use a travel agent in this day and age.
First time travelers and cruises might, if you do not that's fine .Traveling is not a one size fits all approach.
Omg 😱 this is why I book everything through the Cruise or my personal Agent.
What makes people think she’s a travel agent in the first place?
She markets herself as one.
@@ShootinTheBriez anybody can say they’re a travel agent it doesn’t mean she actually is one.
I’m guessing she’s not a travel agent to begin with.
@@thestooges333 I think people are stating this because this is how she has been conducting her business for years. She might not be but tue impression she has given others and how she runs her business is what people are going by.
She is a traveling again. My party used her before with no issues. It has to be an explanation
Can someone explain to me why you need a travel agent? We managed to make it to CR for a 2 week stay just fine.
REMEMBER 2020? NOT TO MENTION WHEN SCENARIOS LIKE THE MAN WHO WAS GOING TO SUE A CRUISE COMPANY BECAUSE THEY DIDN'T TELL HIM TO TURN HIS PHONE OFF, NOT TO MENTION SHOULD YOU GET STUCK IN ANOTHER COUNTRY, HOW ATE YOU GOING TO GO FROM ONE COUNTRY TO ANOTHER WITHOUT YOUR PASSPORT, BUT JUST A BIRTH CERTIFICATE?? OR ANY TRAVEL SITUATIONS YOU CANNOT EXPECT A COMPANY TO ASSIST...
I know in the instance of the cruise and the Aruba trip that was cancelled, it was a planned event. Monica's travel business had been used in the passed to coordinate the Twin Cities cruise takeover event. They plan and offer events in coordination, so if you just went on the 90s cruise, you would not have necessarily had access the the TC Takeover event. Just like with Aruba, it was a Mother's Day Getaway, with planned events and parties, but the agent. In this instance she marketed herself as not only the Travel Agent but the event planner as well, which is why she travels with many of her groups.
Now, overall when it comes to Travel Agents, some folks utilize them for group travel to ensure booking remains together, some folks just like the extra hand in planning their vacations, some TAs know travel hacks some may not know, they are good for helping you mitigate issues, and work to ensure travelers safety, many times they can help you find amazing rates, or can help you plan a unique trip that might be a lot of work to plan out. TAs can be very beneficial and sometimes not.
Not everyone is like you or even myself who feels completely comfortable planning out our vacations.
Book your own trip! It’s not hard nor is it too expensive it you plan ahead!
Why was she still able to keep doing this over & over again ????
Exactly
As a person currently living and working in Minneapolis, MINNESOTA, I hadn't heard of this woman before BUT I thank you for telling us about her.
She needs prison…this is a MESS!
Thank you for the video! An amazing situation!
Please know NOT all travel agents are like this. I don’t know exactly all the details but I pray they figured it out!
Love how this turned into a commercial for you
In my opinion, she’s clearly a fraud. She’s using other people’s money for something other than their planned vacations. They need to sue and try to get criminal charges!
WOW!! JUST......WOW!!!😲😳😱🤯🥺🥹😢😭😭
Same thing I said last month. People pay a travel agent for a cruise. That travel agent pays a 3rd party company (as opposed to the cruise line).
.
That travel agent is still responsible.
.
I'm not a fan of professionally babysitting/hovering over someone like a helicopter to ensure she/he is doing their job. Unfortunately, in this world that's exactly what's needed.
A reputable travel agency submits payments through the cruise line’s Tavel agent portal. The money goes directly to the cruise line and a travel agent sends the customer a receipt on behalf of the cruise line. Another huge myth is that customers pay travel agents to book travel. While there are some who charge a nominal fee (I’m not one of them), the majority do not. The vendor (cruise line, vacation provider, etc. have a negotiated percentage with the travel agent that they pay for bringing business to the company. Customers pay the same amount whether they use a travel agent or not. Those who do get the benefit of our expertise, hundreds of travel partners and perks travel agents provide.
Book directly with cruise line. A lot easier if you do encounter a problem.