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I’m a store manager for a McDonald’s in New Jersey and as far as these Taylor ice cream machines go, the ones that Taylor supplies McDonald’s are a McDonald’s specific machine. They are rather complicated for an average crew member to understand, or even most shift managers if not all of them. But coming from someone who has been cleaning and replacing parts for them for about 10 years, the machine is very complicated. It’s required to be cleaned every 14 days, and once it has reached the 14th day on the digital count down, the machine will then completely lock itself, rendering it inoperable until it has fully been cleaned. But the problem with that is barely no one knows how to clean it. At most locations you’re lucky if more than one person knows how to clean it. But once the machine is cleaned (which if done correctly it takes about 4-6 hours to complete) the machine will turn back on, while it’s true that the ONLY company that can work on the machine is TAYLOR, i don’t know of any specific thing stating that a McDonald’s employee can’t clean it. But there’s still one more thing. How come the machine goes down more often than 14 days? Well that’s because every night (if the McDonald’s is not a 24 hour location) the machine has to be filled up with the ice cream mix at a very specific level because it goes through what’s called a “heat treat cycle” or heat mode. And in order for the machine to come out of heat mode, it must be at the right temperature within a certain time frame, and if the mix isn’t filled up properly, it will never come out of heat mode until that’s done properly. But the good thing is, the organization i work for is beginning to switch out machines to a new company (i don’t know it off the top of my head)
If the machines are like this, then surely the solution is simply for restaurants to have 2 or more of them, and just using them one at a time until they need cleaning and then switching to the next one? Each location should just have however many are needed to ensure there is usually a freshly cleaned spare one ready to go into action. Then when the maintenance engineer comes by he can just clean all the machines at once. Presumably the limiting factor in cleaning these machines efficiently is the travel time between locations, not so much the time it takes to actually clean an individual machine. Therefore, by having multiple machines at each location, each maintenance engineer can get much more done in a day, and icecream is actually available to customers. This really shouldn't be a difficult problem to correct, even if genuinely the machines cannot be made more reliable or easy to use (which I'm not sure I believe)... it's totally possible to work around this problem with a little bit of investment and organisation. The fact that McDonalds seem completely incapable of solving this for so long, does somewhat suggest that they either plain don't care, or worse are encouraging it for some reason.
Never in my life would I have expected the Manager of McDonalds HQ to bend like that and actually give you the free ice cream cone lmao. That man deserves a raise tbh, he handled the whole situation with complete class. Something the security guard could learn from.
@@ben73771You’re right. He tried to escalate the situation and blow it out of proportion. The manager de-escalated the situation making him the weakest link. Goodbye.
@@ben73771i worked as a security guard and i have worked in multiple companies, allied universal being one of them. While im as much as a drudge as that guy, there are certain things we can and cant do. One the things we cant do fight people or physically interact unless its self defense or defense of client staff (assets are a hard maybe and is typically not the case). Him saying that he could physically remove tyler is incorrect and can actually put him under disciplinary action as the only thing we are permitted to do is call the police upon trespassing, the reason a security guard is following you is to keep eyes on you. Bouncers ≠ Security That being said, the footage is heavily edited. Thus its difficult to tell what actually happened due to the cuts made, however our job is still to act cordial even under high stress situations. Its actually ironic, cops can speak and act as they want but us rent a cops are just eye candy, or outsourced desk jockeys that can be carted out to a new (often times lower pay) location when we speak an ounce of our mind or even act out of stress. Night shift is chill tho, easy money for typically easy work, great for college. Definitely one of tylers worse videos tho, rather antagonistic even if its funny
Only on this channel can videos go from “im gonna investigate the town with a massive drug epidemic” and “im investing hitler’s death” to “lets go to mcdonalds and investigate ice cream machines”
*Business relationship or not, it boggles my mind that McDonald's, who throws sooo much money at branding and corporate image, would allow their ice cream service to become a running joke.*
McDonald's has no choice, there isn't a better machine built than the Taylor soft serve machines they have. The biggest problem McDonald's has with their machines is that their employees turn over so fast they can't keep people trained properly on machine operation, cleaning and maintenance so they break down.
It is a rare talent to be able to take a topic and make a ten-minute video about it without ever getting anywhere near addressing anything either interesting or pertinent to that topic. It's not a documentary; it's just a guy harrassing people, filming that and then claiming he's right. Quite what it is he's right about, I don't even think Tyler knows.
Probably because he is not annoying you and you watching suffering if a big company. Ya could be fun on the first few minutes for a few minutes but u will get as annoyed as them soon
There is a lot more to this story for what I've heard. The ice cream machine can "broke" down overnight bc something went wrong with the nightly "heat treat cycle" the problem is the machine don't tell what went wrong and the manual goes often inevitably to the "call the repair person" which is Taylors employee. There was a guy who invented an device which would tell what went wrong and could read the error codes but they (mcdonalds or taylor) made up some bad excuse about how the machine isn't acurate and they can't use it bc it is not approved by them or something.. Ultimatly the one who suffers most is are the owners of those mcdonald location restauraunts bc they have to pay for the repair guy to come and fix the machine.
So now the question is why did McDonald’s choose to go with Taylor specifically to produce these ice cream machines and if they know about this problem why are they not doing anything to correct it? It seems like they simply don’t care because the extra expense is being passed off to the franchise owners. So was there a personal relationship between the person at McD’s HQ who coordinated the contracts saying franchises had to purchase icecream machines only from Taylor? 🤨 dum dum duuummmm 😂
I've been in refrigeration Sales and Service for 20 years. Taylor is the best soft serve machine made and they still break down all the time for many reasons, the number one reason is because you have a very sensitive $35k-$45k machine run by $10/hr employees who abuse it by not cleaning it properly, not drying parts properly after sanitizing, not changing the product when it has been in the machine too long, not lubricating the o-rings, not putting the machine back together properly after cleaning etc. I've worked on every model and every major manufacturer...Taylor, Electro Freeze, Stoelting, SaniServ, you name it I've worked on it or sold it. The machines work in a hot environment trying to get various product with varying amounts of butter fat to freeze to a very specific temp and then try to hold it at that temp for extended periods of time while not over folding the product or adding too much air. They require a lot of maintenance to stay in operation.
Basically the 10 an hour employee doesn't get paid enough to deal with a complicated 40k machine that's why it's broken people don't get paid enough to fix that bs
My brother works as a repairman for McDonald ice cream machines. He says 99% of the time the machine breaks is because employees don't clean the machine properly. Most of employees are young, haven't been given any instruction how to clean the machine, don't care or don't feel like cleaning it. See the guy at the beginning of the video saying he just doesn't want to bother with making an ice cream order?! That's why the machine doesn't work half the time, they don't care. Fact of the matter is, Most places that serve soft served ice cream use the same machines as McDonald, and their machines work just fine. Reason being that it's a lot less expansive for someone working for himself to just clean and maintain his machine rather than cough up 500$ for an 1 hour repair job.
Something doesn’t add up with this claim though. It’s not just other people that work for themselves that use Taylor ice cream machines but other fast food chains as well with numerous employees like McDonald’s. And yet the common denominator of machine breakdowns is McDonald’s. Are we to believe that only McDonald’s employees are lazy. I’ve also watched another piece on this topic by Johnny Harris a while ago. McDonald’s is restricted to one model of this machine while others aren’t
@fuzzfromthefloor3718 The contract states that only company repairmen can perform maintenance, but the machines are supposed to be cleaned by McDonalds employees, typically the maintenance man.
I was a tech who worked on these machines . The reason is actually explained pretty well in a managers comment that appears at the top. I'm not a fan of Mcdonalds or Taylor (as in I was not skilled enough and fired). But Taylor does actually make great machines. (the best slushies at circle K, frostys at wendy's...mcdonalds ice cream, tim hortons ice caps etc.) The reason Mcdonalds has issues and wendy's, circle k (ok they do lol) and others doesn't? They don't try to run a machine for 14 or 28 days and do a nightly heat cycle to try to kill bacteria. It's really that simple. A machine can fail a heat treatment cycle (it takes hours) for a wide variety of simple operator errors which then for health safety reasons locks the machine out. Even if Taylor makes money from service....Trust me, coming from a man who has seen behind the scenes and doesn't even like these companies. There is no intentional conspiracy here to inflate costs, if that were true..i'd be gladly uncovering that truth. But it is not true. Taylor is a good company blessing us with our favorite frozen beverages lol. Mcdonalds is meh.
I worked at A&W for years. We also were supplied Taylor ice cream machines. Ours would have problems too. What would happens is you fill the machine with liquid ice cream and then the internals will spin slowly and freeze the ice cream as it comes out. We ran into various problems. Sometimes mid summer when we’d be really busy our icecream machine couldn’t keep up and we were selling more icecream faster than our machine could freeze it. Other times the freezing mechanism would stop working and it would only mix around the liquid for hours without freezing it. Then we have the good ol cleaning cycle. Ours was weekly. I was actually part of the maintenance with that and every Friday night after closing we’d shut down the machines and allow them to defrost so Saturday mornings two hours before we opened the machine would be broken down into its pieces, cleaned and sanitized and put back together. It took about an hour to clean the machine, sometimes longer if there was a ton of ice buildup and it would take even longer to re freeze the ice cream. Specially if it was a hot day and our kitchen was exceptionally hot that day. Then the machines daily would shut down, and cycle themselves to prevent severe ice build up so the machines wouldn’t seize. But this was programmed to happen after closing/in the middle of the night. We run into issues too. My McDonald’s always has there icecream machine working. So I’m not speaking for McDonald’s but the ice cream machines are quite efficient overall but we were a smaller restaurant that got most of our business in the summer months when we’d get travelers and sometimes our machine couldn’t keep up, now imagine a McDonald’s who gets thousands of customers per day?
Btw this is not only happening in the US. As a regular Mcdonalds customer (I know I shouldnt but it's my biggest weakness, I don't even drink alcohol) I can tell you that even in Europe it is happens more than not that the ice cream machine is not working. It was actually so bad that they announced McFlurry Ice Cream "RETURN" as a part of a new month special :D We've had that ice cream since like forever.
Where in Europe? Because where I live and the countries here I’ve visited I’ve never had any issues at McD 😝 Europe is big bro, stop saying Europe as if it’s one country 🤡
@@MarieAlessandra Same in Sweden. in summer when it's warm for a couple of months the machine is always broken when you want a ice cream the most. I always ask "why is it broken" and they say some part broke when they assemble it after cleaning.
Was told by a technician from Taylor, that the machines stay broken because the McDonald’s employees never clean the machines. I assume he’s talking about where the ingredients are poured into.
I love your videos! But this one seems a bit antagonist to people that are just working and earning a living. I work at McDonald’s myself and honestly are machines are just constantly down because of lots of reasons. The main one for our place is that when we start serving too much ice cream (which we do) it heats up too much and stops coming out. I don’t really think there’s much more behind it.
5:00 Mystery solved. This man right here is eating all the ice cream, that's why no machines work. They aren't broken, all the ingredients are being consumed by that man!
I just typed a rant about, exactly what you said, just with specific details. The summary is, poorly trained and lazy staff. Machines work just fine. Food safety is paramount, especially with dairy.
Former mac employee here - Our machine never broke once during my year and half employment at that location. But almost all employees except myself would tell customers it was down. They did not feel like coming off the food line or off the register to make a delicious frozen treat.
Tyler is so funny he really told the guy that he wants ice cream and he will leave. He got ice cream in there eating ice cream thank god he’s so funny I was laughing to the whole video. Thanks Tyler for making us laugh you’re the best natural comedian ❤
You can tell Lewis is a lifelong McDonald's eating fanatic. He's been there since day one chomping on them xl fries and them 3 Big Macs with extra cheese and the super large chocolate shakes and three apple pies.🤣
Ay Tyler I recognize the effort your and your boys have been putting into the last few videos. Literally one of the couple RUclipsrs making quality, entertaining content right now.
Yeah, this was garbage. Making personal jabs at people, yelling at them calling them killers, a coward and telling the guy "you can try" when he was asked to leave quite nicely? No investigating here. Just a kid getting into unnecessary confrontations and blaming a business for something he heard on TikTok and some kids? Hell, one employee said they just don't want to do it, but that was ignored because it didn't fit the agenda.
So essentially, there are intervals on how much Mcdonald's is allowed to sell ice cream without cleaning the machine, so they have to wait for the machine to be cleaned by a specific employee. It usually takes time for said employee to arrive, and label the machine as useable. The reason this rule is in place is because mcdonald's used to never clean their machines, and it would be a health code violation.
@@ggdgsdggd1 Sometimes they also just don't want it cleaned because it takes too much effort, and they just say it's broken indefinitely because they're too lazy to get it cleaned.
I was told by a couple different McDonald’s employees (from different McD’s), including my daughter, who worked at McD’s for her 1st job, that the machines need 8hrs (I think) to go through the cleaning cycle. So if someone forgets to do it or just doesn’t feel like turning it on at the end of the night, then they are screwed for the 1st, 8hrs of the following day. There may also, be a timer set on the machines, saying when a cleaning is due & that will lock the system out, until the cleaning process is started & completed. Im swamped in ads, here, so I am not finished watching, yet. If you give this answer by the end, I apologize. If you haven’t heard of this, has anyone else ever heard of this before?
All respect to you Taylor. When you went to these companies it reminded me of times while I was meeting with many different people just to lend them MLM books. The difference is that you try to give value to your subscribers, while I didn't try to give value to anybody back then.
also, the ice cream machines are needed to be cleaned very often, its a large job to do. at my mcdonalds i worked at we always just said it was broken to avoid cleaning it💀
I worked at Mickey Ds in my college years. Not the best job in the world but at least I made a living. Anyway I remember cleaning those things. Breaking them down and soaking them in their "special sauce" (ahem excuse me)... cleaning solution.
@@goldencleavageI mean like I don’t blame them though, they work a minimum wage job, they are not entitled to give people ice cream for the people 24/7, I am 100% sure nobody is thinking “I love to serve customers a lot, so I am gonna fix the ice cream machine so I can make them happy” and I am also sure nobody is also thinking that when they’re working fast food 😂
Hahaha the security guard can’t even run without dying 🤣 he eats McDonald’s 5 times a day! Perfect representation. My kids won’t even eat that dog food 🤣
As Mcdonald's employee for a few months now our ice cream machine has only actually broken maybe 5-10 sometimes our managers tell us to tell customers that it's broken because we are understaffed and making mcflurrys takes some time so it makes our times go up and slow everything down because some people be ordering like 6 which takes forever to make.
Hey Tyler I've been subscribed for a few years but I gotta say I've really been enjoying your recent videos a lot, and also how consistent you've been too!
Bro talking about obesity to the 400 lb security was so savage. You’re doing great work Tyler! I don’t even let myself think McDonalds ice cream is even an option so I don’t disappoint myself, I have a very low opinion of McDonalds, and I think you captured the company’s image perfectly.
This guy is good. Let the police know in advance that he was going to get 911 called by McD HQ knowing they'd take their time to respond, thus giving him more footage.
as someone who works at an ice cream place (dairyqueen), the ice cream machines do genuinely run into a lot of issues. i know most of the times the workers don’t really want to make the ice cream, but i do believe the machines also malfunction from time to time
I was one of 3 people who could clean the ice cream/Milkshake machine in a 24/7 McDonalds in Birmingham, uk (approx 20 years ago). The machine genuinely used to take me just over 7 hours to clean, disinfect and reassemble. I will me 4 12 hours hifts of shadowing another crew member and taking massive amount of notes/drawing parts associated with the process. To dismantle and reassemble the machine it had to be done in a very specific order and a diary few of the parts are of similar size and shape, so there was a moulded tray with each moulded space needing the specific pieces to be placed in it (a bit like a puzzle tbh). Kind of similar to that you would find in a school woodshop/jail woodshop or well organised joiner/machine based engineer so as to ensure no tools went missing. Having 3 of us most likely saved the franchise owner god knows how much as the others and I were on minimum wage (I was earning just under £5 per hour because I was 18). The only time I know engineers were called were annually for servicing and if the machine had fundamentally broken down and beyond a simple clean (well kinda for those who knew what we were doing cleaning wise😂). I had no idea that it was common for most McDonalds branches not to do this - though I suppose a high turnover of staff makes it difficult to continue as many are manned by younger crew members who moved on to better things. I worked there for almost 4 years for 30 hours in-between my studying at university because the hours were flexible and I liked the regular customers and fellow staff members (well mostly lol😂). It makes total sense though why Taylor's would want to make their venture as complex and profitable as they can possibly do by cornering the market.
why is it always that tyler never listens to the people in charge and seems like a persistent Karen when interviewing people whom aren't willing to talk
@@mustafa.m.alnatsheh dude literally got the answer why the machines were “broken” in the first 5 secs. The employees don’t want to fucking do their job or clean the machine. This isn’t that deep.
@@mustafa.m.alnatsheh your the reason policing in America has become a tyrannical state and the people are no longer free!!! You stand back and “comply with directives “ WHY-- because- Wake up!! Stand up for yourself and stop being so compliant -- A cop tells you to hand over your ID you’d be the one to smile while complying!!! Cop tells you to sit on the ground- you’d comply!!!
When anyone had the audacity to find the secret on why the ice cream of McDonald’s always brakes and this man cames out of nowhere to respond our questions
I was under the impression the ice cream machines break down often because of a flaw in their frequent maintenance cycles. It's also possible they're not even broken but that the employees don't know enough to say that.
Its not just Mcdonalds though. Its even single privately owned places. Smoothie machine, ice cream machine, anything cold. Always breaking lol. Tim Hortons used to be paired with cold stone cremery before burger king bought them, yet you could never get it 😂
When I arrived to Chile I worked at McDonald's for almost 3 years and by the first year I was in charge of cleaning the friers, soda machines, and icrecream machines every wednesday, thursday and friday, respectively (at nightshift). I had to make an official course at McDonald's University in order to be able to clean those. In total, I made 10 official courses. By the 2.5 years of working there I was elligible to be an official staff at Golden Arches' HQ here in Metropolitan Region, but a few months later I quit to pursue my IT career.
Honestly there’s an opportunity for a company, a service mechanic in particular, to do what Taylor won’t. If Taylor won’t guarantee their machines if someone else fixes them, someone else could guarantee service on them. It would be interesting to see if anyone has attempted that.
This video's timing couldn't be perfect. Went to Mcdonald's recently and their ice cream machine had been broken! Damn corpo bastards, I'm glad at least SOMEONE is trying to get to the bottom of this great travesty.
Download Dragon City for free via this link or OR code, become a Dragon Master and claim your anniversary Starter Pack of 15,000 Food + 30,000 Gold + the EPIC Flame Virago Dragon + 10 Epic Joker Orbs: dragoncity.onelink.me/DDHl/tylerM
Bet!
ok thx bro
hello
4th
Bet
Can you plz investigate where my dad went, only leads I have is perhaps a dairy aisle or someplace similar.
No
it’s the jake man himself the fatherless one himself
No
this is the only thing he can't investigate
i do have reason to speculate that perhaps your father may have went to the dairy isle to acquire a white, refreshing substance known as “milk”.
I’m a store manager for a McDonald’s in New Jersey and as far as these Taylor ice cream machines go, the ones that Taylor supplies McDonald’s are a McDonald’s specific machine. They are rather complicated for an average crew member to understand, or even most shift managers if not all of them. But coming from someone who has been cleaning and replacing parts for them for about 10 years, the machine is very complicated. It’s required to be cleaned every 14 days, and once it has reached the 14th day on the digital count down, the machine will then completely lock itself, rendering it inoperable until it has fully been cleaned. But the problem with that is barely no one knows how to clean it. At most locations you’re lucky if more than one person knows how to clean it. But once the machine is cleaned (which if done correctly it takes about 4-6 hours to complete) the machine will turn back on, while it’s true that the ONLY company that can work on the machine is TAYLOR, i don’t know of any specific thing stating that a McDonald’s employee can’t clean it. But there’s still one more thing. How come the machine goes down more often than 14 days? Well that’s because every night (if the McDonald’s is not a 24 hour location) the machine has to be filled up with the ice cream mix at a very specific level because it goes through what’s called a “heat treat cycle” or heat mode. And in order for the machine to come out of heat mode, it must be at the right temperature within a certain time frame, and if the mix isn’t filled up properly, it will never come out of heat mode until that’s done properly. But the good thing is, the organization i work for is beginning to switch out machines to a new company (i don’t know it off the top of my head)
This comment deserves a lot more attention. Tyler needs to personally interview you. This clears the air of a lot of questions!
Wow thank you for your through explanation 😅
Thank you, that's comforting to know.
@@ComedyBros5Tyler is not interest in having reasonable answers. He just wants to make funny videos.
If the machines are like this, then surely the solution is simply for restaurants to have 2 or more of them, and just using them one at a time until they need cleaning and then switching to the next one? Each location should just have however many are needed to ensure there is usually a freshly cleaned spare one ready to go into action. Then when the maintenance engineer comes by he can just clean all the machines at once.
Presumably the limiting factor in cleaning these machines efficiently is the travel time between locations, not so much the time it takes to actually clean an individual machine. Therefore, by having multiple machines at each location, each maintenance engineer can get much more done in a day, and icecream is actually available to customers.
This really shouldn't be a difficult problem to correct, even if genuinely the machines cannot be made more reliable or easy to use (which I'm not sure I believe)... it's totally possible to work around this problem with a little bit of investment and organisation. The fact that McDonalds seem completely incapable of solving this for so long, does somewhat suggest that they either plain don't care, or worse are encouraging it for some reason.
I swear Tyler can make the most random things sound like a whole documentary show
Which is why I love this channel
This is not like a documentary because of the fact that all he is doing is annoying random people; his videos accomplish fucking nothing.
@@404-AnimationYT grow a spine
@@404-AnimationYTharassing random people 🤓☝️
@@404-AnimationYT it is needed
Never in my life would I have expected the Manager of McDonalds HQ to bend like that and actually give you the free ice cream cone lmao. That man deserves a raise tbh, he handled the whole situation with complete class. Something the security guard could learn from.
The security guard did nothing wrong
@@ben73771You’re right. He tried to escalate the situation and blow it out of proportion. The manager de-escalated the situation making him the weakest link. Goodbye.
@@ben73771 yeah he did nothing right as well
@@ben73771i worked as a security guard and i have worked in multiple companies, allied universal being one of them. While im as much as a drudge as that guy, there are certain things we can and cant do. One the things we cant do fight people or physically interact unless its self defense or defense of client staff (assets are a hard maybe and is typically not the case). Him saying that he could physically remove tyler is incorrect and can actually put him under disciplinary action as the only thing we are permitted to do is call the police upon trespassing, the reason a security guard is following you is to keep eyes on you. Bouncers ≠ Security
That being said, the footage is heavily edited. Thus its difficult to tell what actually happened due to the cuts made, however our job is still to act cordial even under high stress situations. Its actually ironic, cops can speak and act as they want but us rent a cops are just eye candy, or outsourced desk jockeys that can be carted out to a new (often times lower pay) location when we speak an ounce of our mind or even act out of stress. Night shift is chill tho, easy money for typically easy work, great for college.
Definitely one of tylers worse videos tho, rather antagonistic even if its funny
Except do what most security guards do. Show their insecurity.@@ben73771
I think if Tyler used a less confrontive approach he would be able to get a lot more information from these people
Exactly! He was being a jerk the entire time.
Lmao. McDonald’s wouldn’t tell him either way. This was funny though
@hello hello iT jUsT cOnTeNt bRo
@@Haxxxxxxxor wdym this is the definition of content
I mean that's the content he wants to make, if he ever wants to do a more serious investigation, he will do so.
tyler is the hero we didnt know we need
He's approaching them aggressively and being hostile which won't get him anywhere only views
@@daily3072 i mean... is the content that counts
Needed. His job is done here & We have all the info we need 🤝🏻😂
@@daily3072 i support him doing that cause taylor caused mcdonalds over billions of dollars in repair fee's tyler is the best youtube crime fighter
He’s not even doing anything but harassing people 😂
Only on this channel can videos go from “im gonna investigate the town with a massive drug epidemic” and “im investing hitler’s death” to “lets go to mcdonalds and investigate ice cream machines”
ahaha that’s funny and so true
The fact that this is all true..😂
And harass all of the employees for no reason!
@@Kooldood0874grow a spine
😂
*Business relationship or not, it boggles my mind that McDonald's, who throws sooo much money at branding and corporate image, would allow their ice cream service to become a running joke.*
McDonald's has no choice, there isn't a better machine built than the Taylor soft serve machines they have. The biggest problem McDonald's has with their machines is that their employees turn over so fast they can't keep people trained properly on machine operation, cleaning and maintenance so they break down.
@@ricksundberg5659 there are plenty better ice cream machines, they r just freaking lazy.
free advertisement, there is no such thing as bad publicity
@@ellieonthemic except when there is. look at how badly marvel is doing.
I know one think that ain’t working
How does Tyler crank out epic stories week after week? Bro is one of the most consistent youtubers out there!
Nope
@@felixq1578 Yeah he very much is buddy.
@@felixq1578 what do mean
@@ItzSwizzy69 nope
He is tho
Tyler is the only person to be able to turn a 10 minute video into an entire documentary.
Tyler definitely got fired from National Geographic 😂 and now his new career is making documentaries on RUclips
Oh shot I didnt realize its 10 mins😂 i thought it was 30 min or something
It is a rare talent to be able to take a topic and make a ten-minute video about it without ever getting anywhere near addressing anything either interesting or pertinent to that topic.
It's not a documentary; it's just a guy harrassing people, filming that and then claiming he's right. Quite what it is he's right about, I don't even think Tyler knows.
Read your bible! (KJV, preferably) ♥.
@@abel6298 I did. That's how I was convinced it is all fiction.
While im all for Tyler's investigations
I feel bad for the random workers that Tyler interrogates
Fr he didn't even fully focus on the ice cream machines he was like talking about them like they were killers
yea fr he is just straight up antagonistic to them for no reason... he could probably get some answers if he wasnt constantly villainizing them lol
Yeah this was a bad video
Oh gahd, go worry about something that matters you nonce
Yeah. The way he gets in people's faces ensures that they won't be going along with it.
I have no clue how the people at the McDonald's HQ kept such a straight face I would have broke down in laughter in front of tyler
Read your bible! (KJV, preferably) ♥.
@@abel6298 np on it
@@abel6298how does this have anything to do with the video
Probably because he is not annoying you and you watching suffering if a big company. Ya could be fun on the first few minutes for a few minutes but u will get as annoyed as them soon
we need tyler to investigate every conspiracy
Fr bro. Everytime this mf uploads its always the best video I’ve seen lol
kk
don't think the government would allow that 💀
this mf gonna end up on CIA kill list
@@Fear_hg he'll be like friendlyjordie
There is a lot more to this story for what I've heard. The ice cream machine can "broke" down overnight bc something went wrong with the nightly "heat treat cycle" the problem is the machine don't tell what went wrong and the manual goes often inevitably to the "call the repair person" which is Taylors employee.
There was a guy who invented an device which would tell what went wrong and could read the error codes but they (mcdonalds or taylor) made up some bad excuse about how the machine isn't acurate and they can't use it bc it is not approved by them or something..
Ultimatly the one who suffers most is are the owners of those mcdonald location restauraunts bc they have to pay for the repair guy to come and fix the machine.
So now the question is why did McDonald’s choose to go with Taylor specifically to produce these ice cream machines and if they know about this problem why are they not doing anything to correct it? It seems like they simply don’t care because the extra expense is being passed off to the franchise owners. So was there a personal relationship between the person at McD’s HQ who coordinated the contracts saying franchises had to purchase icecream machines only from Taylor? 🤨 dum dum duuummmm 😂
I've been in refrigeration Sales and Service for 20 years. Taylor is the best soft serve machine made and they still break down all the time for many reasons, the number one reason is because you have a very sensitive $35k-$45k machine run by $10/hr employees who abuse it by not cleaning it properly, not drying parts properly after sanitizing, not changing the product when it has been in the machine too long, not lubricating the o-rings, not putting the machine back together properly after cleaning etc. I've worked on every model and every major manufacturer...Taylor, Electro Freeze, Stoelting, SaniServ, you name it I've worked on it or sold it. The machines work in a hot environment trying to get various product with varying amounts of butter fat to freeze to a very specific temp and then try to hold it at that temp for extended periods of time while not over folding the product or adding too much air. They require a lot of maintenance to stay in operation.
So basically if you feel like icecream, don't go to Macca's. Buy a tub of whatever flavour from the closest store.
@@infinitedeath1384on point
Basically the 10 an hour employee doesn't get paid enough to deal with a complicated 40k machine that's why it's broken people don't get paid enough to fix that bs
With the technology we have today they need to build something better
Sounds like something a Taylor rep would say. Blame the lumpen while promoting Taylor to the max
My brother works as a repairman for McDonald ice cream machines. He says 99% of the time the machine breaks is because employees don't clean the machine properly. Most of employees are young, haven't been given any instruction how to clean the machine, don't care or don't feel like cleaning it. See the guy at the beginning of the video saying he just doesn't want to bother with making an ice cream order?! That's why the machine doesn't work half the time, they don't care.
Fact of the matter is, Most places that serve soft served ice cream use the same machines as McDonald, and their machines work just fine. Reason being that it's a lot less expansive for someone working for himself to just clean and maintain his machine rather than cough up 500$ for an 1 hour repair job.
I may be wrong but I'm pretty sure the contract says the only people allowed to fix or clean the machines are people from the machine company.
Something doesn’t add up with this claim though. It’s not just other people that work for themselves that use Taylor ice cream machines but other fast food chains as well with numerous employees like McDonald’s. And yet the common denominator of machine breakdowns is McDonald’s. Are we to believe that only McDonald’s employees are lazy.
I’ve also watched another piece on this topic by Johnny Harris a while ago. McDonald’s is restricted to one model of this machine while others aren’t
@fuzzfromthefloor3718 The contract states that only company repairmen can perform maintenance, but the machines are supposed to be cleaned by McDonalds employees, typically the maintenance man.
@xavierdomange9591 I’d assume that’s because of the higher number of customers that McDonalds gets compared to basically any other fast food chain.
Lazy 🐴’s like these are ruining the world!
Yelling, “Why don’t any of the ice cream machines work!!” as you’re casually enjoying an ice cream cone is an interesting juxtaposition 😂
I love the fact that when Tyler interviews people, they're basically just reacting to his charisma.
Except for the security in the lobby of the McDonald's corporate office.
And Mr Ginger, he wasn't really getting you either
Read your bible! (KJV, preferably) ♥.
I was a tech who worked on these machines . The reason is actually explained pretty well in a managers comment that appears at the top. I'm not a fan of Mcdonalds or Taylor (as in I was not skilled enough and fired). But Taylor does actually make great machines. (the best slushies at circle K, frostys at wendy's...mcdonalds ice cream, tim hortons ice caps etc.) The reason Mcdonalds has issues and wendy's, circle k (ok they do lol) and others doesn't? They don't try to run a machine for 14 or 28 days and do a nightly heat cycle to try to kill bacteria. It's really that simple. A machine can fail a heat treatment cycle (it takes hours) for a wide variety of simple operator errors which then for health safety reasons locks the machine out. Even if Taylor makes money from service....Trust me, coming from a man who has seen behind the scenes and doesn't even like these companies. There is no intentional conspiracy here to inflate costs, if that were true..i'd be gladly uncovering that truth. But it is not true. Taylor is a good company blessing us with our favorite frozen beverages lol. Mcdonalds is meh.
Okay Jeremy Dobrowolski
imagine being the poor guard or manager or desk clerk that has to deal with tyler
yeah. tyler is literally shouting to random employees he should ask more kindly and respond politely,
@@utterfliess as long as there not dangerous he will be mean to them
@@1tgb4yb25ub5ub yep
@@1tgb4yb25ub5ub til someone punches him in the face for acting like a dickhead in public
Read your bible! (KJV, preferably) ♥.
LOL @ 6:36 even the employee laughed at the secret sauce thing 😂😂
I worked at A&W for years. We also were supplied Taylor ice cream machines. Ours would have problems too.
What would happens is you fill the machine with liquid ice cream and then the internals will spin slowly and freeze the ice cream as it comes out. We ran into various problems. Sometimes mid summer when we’d be really busy our icecream machine couldn’t keep up and we were selling more icecream faster than our machine could freeze it.
Other times the freezing mechanism would stop working and it would only mix around the liquid for hours without freezing it.
Then we have the good ol cleaning cycle. Ours was weekly. I was actually part of the maintenance with that and every Friday night after closing we’d shut down the machines and allow them to defrost so Saturday mornings two hours before we opened the machine would be broken down into its pieces, cleaned and sanitized and put back together. It took about an hour to clean the machine, sometimes longer if there was a ton of ice buildup and it would take even longer to re freeze the ice cream. Specially if it was a hot day and our kitchen was exceptionally hot that day.
Then the machines daily would shut down, and cycle themselves to prevent severe ice build up so the machines wouldn’t seize. But this was programmed to happen after closing/in the middle of the night.
We run into issues too. My McDonald’s always has there icecream machine working. So I’m not speaking for McDonald’s but the ice cream machines are quite efficient overall but we were a smaller restaurant that got most of our business in the summer months when we’d get travelers and sometimes our machine couldn’t keep up, now imagine a McDonald’s who gets thousands of customers per day?
Watching you antagonizing mcdonalds headquarters made my day. Quality content.
Luis, the giant in the pink shirt was my favorite. I seriously think he's eating all the ice cream.
“2 ice cream cones, and I’ll leave”. This maf actually got his cones. Hahaha legendary.
Btw this is not only happening in the US. As a regular Mcdonalds customer (I know I shouldnt but it's my biggest weakness, I don't even drink alcohol) I can tell you that even in Europe it is happens more than not that the ice cream machine is not working. It was actually so bad that they announced McFlurry Ice Cream "RETURN" as a part of a new month special :D We've had that ice cream since like forever.
Same issue in New Zealand.
Where in Europe? Because where I live and the countries here I’ve visited I’ve never had any issues at McD 😝 Europe is big bro, stop saying Europe as if it’s one country 🤡
@@MarieAlessandra Slovakia and sometimes in Czech republic too :D I am soo sorry my European sis
@@MarieAlessandra Same in Sweden. in summer when it's warm for a couple of months the machine is always broken when you want a ice cream the most.
I always ask "why is it broken" and they say some part broke when they assemble it after cleaning.
Read your bible! (KJV, preferably) ♥.
Was told by a technician from Taylor, that the machines stay broken because the McDonald’s employees never clean the machines. I assume he’s talking about where the ingredients are poured into.
Read your bible! (KJV, preferably) ♥.
I love your videos! But this one seems a bit antagonist to people that are just working and earning a living. I work at McDonald’s myself and honestly are machines are just constantly down because of lots of reasons. The main one for our place is that when we start serving too much ice cream (which we do) it heats up too much and stops coming out. I don’t really think there’s much more behind it.
faulty machine and bad design
LIES!!! WE ARE ALREADY ONTO YOU!!! 😂
Well then it sounds like a redesign is in order. Other fast food joints don't seem to have as many problems with their ice cream machines.
5:00 Mystery solved. This man right here is eating all the ice cream, that's why no machines work. They aren't broken, all the ingredients are being consumed by that man!
YOOOOO THAT WAS SO FUNNY
LOL!
5:34 bro thought it was his building and the way you were calm while calling him obese good job
I hate that you are promoting employee abuse
8:45 that guy pretended to answer the phone so he didn’t have to be involved 😂
I work at McDonald's and I can tell you that the maintenance is very precise and most people do it wrong or don't do it leading to breakdowns
I just typed a rant about, exactly what you said, just with specific details. The summary is, poorly trained and lazy staff. Machines work just fine. Food safety is paramount, especially with dairy.
Tyler Oliveira is a goat. W videos. W person. W uploads.
Tyler really is HIM, the confidence he gives off in all his videos🤣🤣 “spineless coward” “second hand deaths from obesity”😭😭
Read your bible! (KJV, preferably) ♥..
Former mac employee here - Our machine never broke once during my year and half employment at that location. But almost all employees except myself would tell customers it was down. They did not feel like coming off the food line or off the register to make a delicious frozen treat.
That makes sense. You saved people allot of unnecessary calories too.
@@jamesp1289Fr
@@jamesp1289Oh my GOSH you calorie thieves!!
“Delicious frozen treat” Yeah you were definitely a McDonald’s employee. No lies found here.
It said not available on the sign though
Tyler is so funny he really told the guy that he wants ice cream and he will leave. He got ice cream in there eating ice cream thank god he’s so funny I was laughing to the whole video. Thanks Tyler for making us laugh you’re the best natural comedian ❤
@The_TylerOliveira The bots are getting dumber and dumber...
Man trespasses, gaslights, and generally wastes everyone’s time with incredibly combative questions and calls it journalism.
Brilliant.
And it makes for extremely funny content
i saw that tyler uploaded, i dropped everything and clicked on the video. tyler is the hero, bro I actually love this guy.
Read your bible! (KJV, preferably) ♥..
You can tell Lewis is a lifelong McDonald's eating fanatic. He's been there since day one chomping on them xl fries and them 3 Big Macs with extra cheese and the super large chocolate shakes and three apple pies.🤣
Ay Tyler I recognize the effort your and your boys have been putting into the last few videos. Literally one of the couple RUclipsrs making quality, entertaining content right now.
Yeah, this was garbage. Making personal jabs at people, yelling at them calling them killers, a coward and telling the guy "you can try" when he was asked to leave quite nicely?
No investigating here.
Just a kid getting into unnecessary confrontations and blaming a business for something he heard on TikTok and some kids? Hell, one employee said they just don't want to do it, but that was ignored because it didn't fit the agenda.
@@shirothehero0609 damn what a bad take.
Read your bible! (KJV, preferably) ♥.
So essentially, there are intervals on how much Mcdonald's is allowed to sell ice cream without cleaning the machine, so they have to wait for the machine to be cleaned by a specific employee. It usually takes time for said employee to arrive, and label the machine as useable. The reason this rule is in place is because mcdonald's used to never clean their machines, and it would be a health code violation.
Such bs damn
@@ggdgsdggd1 Sometimes they also just don't want it cleaned because it takes too much effort, and they just say it's broken indefinitely because they're too lazy to get it cleaned.
This is false
Read your bible! (KJV, preferably) ♥.
@@abel6298 lol kjv isnt even the most accurate
Taylor gone to his highest limit to make us entertaining
no, tyler is literally shouting to random employees he should ask more kindly and respond more kindly if he does that he would get more information.
Read your bible! (KJV, preferably) ♥..
I was told by a couple different McDonald’s employees (from different McD’s), including my daughter, who worked at McD’s for her 1st job, that the machines need 8hrs (I think) to go through the cleaning cycle. So if someone forgets to do it or just doesn’t feel like turning it on at the end of the night, then they are screwed for the 1st, 8hrs of the following day. There may also, be a timer set on the machines, saying when a cleaning is due & that will lock the system out, until the cleaning process is started & completed. Im swamped in ads, here, so I am not finished watching, yet. If you give this answer by the end, I apologize. If you haven’t heard of this, has anyone else ever heard of this before?
It’s crazy how far you have gone in RUclips. Your content is insanely good ❤!
Read your bible! (KJV, preferably) ♥..
Tyler’s onto something, especially when there’s an investigation by the FTC on why Ice-cream machines are always broken 💀
Read your bible! (KJV, preferably) ♥.
6:03 you could not physically remove him 😂😂😂
5:20 dude has waaaaay too much access to micky D's food
Makes me think of a funny movie quote from Ted 2012.
He's guarding the ice cream.
that guy is a security guard. wow
Tyler is the only youtuber that only uploads certified bangers every time
l bozo
Read your bible! (KJV, preferably) ♥..
This man is going around the world investigating the most crazy stuff. This guy is the goat.
Read your bible! (KJV, preferably) ♥..
@@abel6298 what
7:29 Man is not afraid of the officers😂
All respect to you Taylor. When you went to these companies it reminded me of times while I was meeting with many different people just to lend them MLM books.
The difference is that you try to give value to your subscribers, while I didn't try to give value to anybody back then.
5:58 average discord mod
I appreciate Tyler for doing things we never expected for us
Read your bible! (KJV, preferably) ♥.
Tyler Olivera went from exposing a big youtuber from investigating McDonald ice cream machines
To be fair I think he’s needs a break from doing insane things
@@5pixghe's gonna burn out eventually but he's Hella grinding
All he did was speak to a security guard and a few workers and two other people who claimed to be former ones. What part of this is investigating?
Read your bible! (KJV, preferably) ♥..
"Everyone else is playing Chess, your alone in a field playing Monopoly"
also, the ice cream machines are needed to be cleaned very often, its a large job to do. at my mcdonalds i worked at we always just said it was broken to avoid cleaning it💀
I worked at Mickey Ds in my college years. Not the best job in the world but at least I made a living. Anyway I remember cleaning those things. Breaking them down and soaking them in their "special sauce" (ahem excuse me)... cleaning solution.
Read your bible! (KJV, preferably) ♥.
Lied💀💀
so you work for a job that needs people... to wanna buy your stuff? but you guys dont wanna give them what they want? because ur lazy? tf
@@goldencleavageI mean like I don’t blame them though, they work a minimum wage job, they are not entitled to give people ice cream for the people 24/7, I am 100% sure nobody is thinking “I love to serve customers a lot, so I am gonna fix the ice cream machine so I can make them happy” and I am also sure nobody is also thinking that when they’re working fast food 😂
Tyler is than man! Bringing us the best content he can 😅
Read your bible! (KJV, preferably) ♥..
Tyler risking his life to give us content what a legend
Bro he just went to McDonald’s
@@TDallah heh ik lol
Read your bible! (KJV, preferably) ♥..
Hahaha the security guard can’t even run without dying 🤣 he eats McDonald’s 5 times a day! Perfect representation. My kids won’t even eat that dog food 🤣
8:06 you can’t just do that 😭 these “RUclipsrs” are wildin
This man’s traveling and solving every mystery, this guys a real life superhero
The man's done it, the one thing all humans have pondered, the meme, the myth, THE LEGEND… THE BROKEN ICE CREAM MACHINE!!!
Jesus loves you
Read your bible! (KJV, preferably) ♥..
tyler oliveira aka the people champion aka the only real journalist on RUclips. 👏 🤝👑
As Mcdonald's employee for a few months now our ice cream machine has only actually broken maybe 5-10 sometimes our managers tell us to tell customers that it's broken because we are understaffed and making mcflurrys takes some time so it makes our times go up and slow everything down because some people be ordering like 6 which takes forever to make.
Read your bible! (KJV, preferably) ♥..
Hey Tyler I've been subscribed for a few years but I gotta say I've really been enjoying your recent videos a lot, and also how consistent you've been too!
Read your bible! (KJV, preferably) ♥..
Wait wtf, how did you get the manager of McDonalds HQ to watch you eat McDonalds IceCream WTF!!! HOW WHAT! 😂😂😂
I mean I don’t blame pink shirt guy for not letting you in. Shady guy with camera wearing sunglasses indoors. Still funny though. 😂
They won’t admit to ice cream?!? Teach him a lesson TYLER
Bro talking about obesity to the 400 lb security was so savage. You’re doing great work Tyler! I don’t even let myself think McDonalds ice cream is even an option so I don’t disappoint myself, I have a very low opinion of McDonalds, and I think you captured the company’s image perfectly.
He make a joke to insult a guy trying to do his job. Normally his videos are cool but he’s just a dick here
9:46 how do you possibly miss a punch when your holding someone😂
You know McDonald’s is ballin’ when they can afford to hire Zac Bryan working the front desk at headquarters.
7:11 bro is a menace
This guy is good. Let the police know in advance that he was going to get 911 called by McD HQ knowing they'd take their time to respond, thus giving him more footage.
as someone who works at an ice cream place (dairyqueen), the ice cream machines do genuinely run into a lot of issues. i know most of the times the workers don’t really want to make the ice cream, but i do believe the machines also malfunction from time to time
Everytime I order Dairy Queen they always get my Blizzard right I must have the best Dairy Queen.
This man got confidence of another level while being polite and calm at the same time.
Tyler’s videos have really come a long way just in the past year. Much love dude❤
Read your bible! (KJV, preferably) ♥..
Tyler with the geound breaking content very original and entertaining as always thank you tyler oliviera
Read your bible! (KJV, preferably) ♥..
Pretty sure out of all Tyler's videos, this is the most dangerous one.
More like the most dumbest one
Read your bible! (KJV, preferably) ♥...
5:42 the guy in the back looks a little bit too suspicious
Tyler went from crossing america In minecraft mob vehicles, to exposing youtubers, and now to investigating our biggest questions…and im all for it
Read your bible! (KJV, preferably) ♥..
I was one of 3 people who could clean the ice cream/Milkshake machine in a 24/7 McDonalds in Birmingham, uk (approx 20 years ago). The machine genuinely used to take me just over 7 hours to clean, disinfect and reassemble. I will me 4 12 hours hifts of shadowing another crew member and taking massive amount of notes/drawing parts associated with the process. To dismantle and reassemble the machine it had to be done in a very specific order and a diary few of the parts are of similar size and shape, so there was a moulded tray with each moulded space needing the specific pieces to be placed in it (a bit like a puzzle tbh). Kind of similar to that you would find in a school woodshop/jail woodshop or well organised joiner/machine based engineer so as to ensure no tools went missing.
Having 3 of us most likely saved the franchise owner god knows how much as the others and I were on minimum wage (I was earning just under £5 per hour because I was 18). The only time I know engineers were called were annually for servicing and if the machine had fundamentally broken down and beyond a simple clean (well kinda for those who knew what we were doing cleaning wise😂).
I had no idea that it was common for most McDonalds branches not to do this - though I suppose a high turnover of staff makes it difficult to continue as many are manned by younger crew members who moved on to better things. I worked there for almost 4 years for 30 hours in-between my studying at university because the hours were flexible and I liked the regular customers and fellow staff members (well mostly lol😂).
It makes total sense though why Taylor's would want to make their venture as complex and profitable as they can possibly do by cornering the market.
4:25 Hamburger University 💀
Hahaha 5:50 raging Caretaker 🤣
why is it always that tyler never listens to the people in charge and seems like a persistent Karen when interviewing people whom aren't willing to talk
fr, I don't see why people in the comments are calling Tyler a "hero" while he's harassing people and trespassing through private property.
@@mustafa.m.alnatsheh dude literally got the answer why the machines were “broken” in the first 5 secs. The employees don’t want to fucking do their job or clean the machine. This isn’t that deep.
@@murdercloak7578 exactly 😭😭bro escalating it so hard for content and just starts doing some criminal activity
@@mustafa.m.alnatsheh your the reason policing in America has become a tyrannical state and the people are no longer free!!!
You stand back and “comply with directives “ WHY-- because-
Wake up!! Stand up for yourself and stop being so compliant --
A cop tells you to hand over your ID you’d be the one to smile while complying!!! Cop tells you to sit on the ground- you’d comply!!!
Read your bible! (KJV, preferably) ♥..
This is seriously underrated content. I am laughing my ass off at him in the lobby. My man investigates all the issues.
When anyone had the audacity to find the secret on why the ice cream of McDonald’s always brakes and this man cames out of nowhere to respond our questions
Yea the employees don’t do their job and run through the clean cycle. What a shocker
Read your bible! (KJV, preferably) ♥..
I was under the impression the ice cream machines break down often because of a flaw in their frequent maintenance cycles. It's also possible they're not even broken but that the employees don't know enough to say that.
i think other fast food restaurants like wendy's use them, but theirs do not have that issue.
Read your bible! (KJV, preferably) ♥.
Why does part remind me of Steven universe😂😂😂😂 the part of the when the glasses guy with talking to The pricing 0:15
“2 ice cream cones 🍦🍦 “
LMFAO, I was bursting out laughing after that scene. Keeping them on their toes 😂
tyler is the only person you'll ever meet to scream "you corporate dogs" at the top of his lungs.
How is this man not arrested lol
hhahahha came from the building was he born a worker of security 6:09
born as a Big Mac evolved into a human
@@cosmicisverysigma wow i wish i was
Its not just Mcdonalds though. Its even single privately owned places. Smoothie machine, ice cream machine, anything cold. Always breaking lol. Tim Hortons used to be paired with cold stone cremery before burger king bought them, yet you could never get it 😂
2:40 a machine that dosent let you serve food when it needs cleaned ,, pretty fine by my standards
7:00 HAS ME DYING
Bro what is that thumbnail 💀
When I arrived to Chile I worked at McDonald's for almost 3 years and by the first year I was in charge of cleaning the friers, soda machines, and icrecream machines every wednesday, thursday and friday, respectively (at nightshift). I had to make an official course at McDonald's University in order to be able to clean those. In total, I made 10 official courses. By the 2.5 years of working there I was elligible to be an official staff at Golden Arches' HQ here in Metropolitan Region, but a few months later I quit to pursue my IT career.
Honestly there’s an opportunity for a company, a service mechanic in particular, to do what Taylor won’t. If Taylor won’t guarantee their machines if someone else fixes them, someone else could guarantee service on them. It would be interesting to see if anyone has attempted that.
Read your bible! (KJV, preferably) ♥.
@@abel6298 will do (NKJV or NIV) 👍🏾
CAN WE JUST TAKE A MOMENT TO APPRECAITE TYLORS HARD WORKK
tylors💀
And take no moment to say *bell* off to feds
PLEASE SHUT UP I BEG OF YOU
This video's timing couldn't be perfect. Went to Mcdonald's recently and their ice cream machine had been broken! Damn corpo bastards, I'm glad at least SOMEONE is trying to get to the bottom of this great travesty.
Read your bible! (KJV, preferably) ♥..