Leading with Emotional Intelligence with Brenda Bailey Hughes & Charles Good | TGLP #11

Charles Good interviews Brenda Bailey-Hughes, who is an award-winning faculty member at the Kelley School of Business where she teaches business communication and leadership courses. Prior to joining the Kelley School, Brenda spent nearly a decade in human resources specializing in managerial training, mediation, and organizational development. She is a sought-after speaker and coach who frequently presents at conferences on over a dozen topics including influence, powerful presentations, leadership through the lens of emotional intelligence, customer service, and change strategies for personal growth.
Learn more about IMS and future sessions with thought leaders like Brenda Bailey Hughes: ims-online.com/
Chapters:
0:00 Introduction
1:39 Brenda’s Design Thinking course
3:24 What is emotional intelligence
5:06 Why organizations want leaders with more EQ
7:54 How to measure and manage EQ
10:36 Knowing your emotional triggers
13:28 Strategies to communicate better
16:53 Empathy is on the decline
22:30 The right balance of empathy
28:45 Brenda’s advice to her younger self
29:20 Conclusion