Joe Lycett CHALLENGES Car Rental Company with WRECKED Car | Joe Lycett's Got Your Back
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- Опубликовано: 13 май 2024
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Watch the FULL EPISODE on All 4: bit.ly/2UePlXq
Joe is joined by Stacey Dooley as they challenge a car rental company and take one of their cars for a spin!
#JoeLycett #JoeLycettsGotYourBack #CarRental #GreenMotion #StaceyDooley #Channel4 #All4 
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Have YOU ever had a car rental go bad?!
Watch the FULL EPISODE: bit.ly/2UePlXq
Channel 4 well, there was that one time renting from ‘dirtcheapcarrentals’.
I didn’t know what to expect, honestly.
I hired a van from them in Leicester, the trainee rep who served me was very helpful and outlined everything quite clearly, however, apparently she'd misinformed me about a few fees when I came to return the van (no damage fees incurred), I paid but lodged a complaint with the manager in a phone call when I got home, during which he threw the trainee under the bus. I took my complaint further and had the extra charges refunded, but I've always felt sorry for the trainee who seemed to understand what she was selling very well and seemingly wasn't in on the making a bit of extra commission.
Channel 4 yes we had a car go up in flames in Spain, a few hours earlier we’d been through a lions enclosure at a wildlife park, nearly getting arrested as the fire brigade blew the number plates down the road they thought we’d stolen it 😔
Hey channel 4, is there anyway to legally watch this show outside the UK?
@@19Neil67 serves u right going to a lion enclosure. Fucking dumbasses like you are the reason cruel practises and businesses like that exist
This Joe Lycett guy looks a lot like Hugo Boss.
I was just thinking that!
I thought I recognised him!
Identify theft is not a joke!
Millions of businesses suffer every year!
Quote (hugo boss)
Remchaill 😂 it’s true
Have you heard about the nazi company Hugo Boss that stole poor mr.boss’s identity and had the audacity to close down his debut launch of his wrist supports even though it was on public property how terrible
that kind of sales behavior should be considered criminal, preying the disoriented, dismissing a customer's valid insurance to up sell the company's product, verbally voiding a contract, all shyster behaviour that needs to be prosecuted
That's why free market capitalism always sounds great in theory, but does not actually work out in practice. Business is precisely about this kind of vile, but legal manipulation, so you MUST regulate that shit or else allow big companies to feed on the masses like leeches.
It is illegal, but rarely enforced
@@quantumhelix8668 no, this is exactly free market capitalism at work. In the absence of regulation, companies often can and will act unethically in order to make a profit. There are plenty of people who would prefer to make a quick buck than build a company based on good service.
Even in regulated markets you get the same thing happening, the difference is that consumers have a right of redress.
Also, you don't need to get the insurance that they're selling. Basic car insurance comes with the car you hire, but there is often a large excess. Car companies will sell excess insurance to you at vastly inflated rates. Whenever I hire a car I get third party excess insurance - it costs around a fiver, when the car hire companies charge you anything like four or five times that per day. It's why, in the video, the customer was told they didn't already have insurance when in fact they did, so the rep could sell another vastly overpriced policy to them.
Also "due to laws" is the worst argument ever. Substantiate your comment (what insurance is it and what laws confuse people into buying it) or shut up.
@Jonathan Bowen there are plenty of people who would rather make a large profit quickly than the same profit over a period of time. It's why we have con artists, scammers, thieves and what you see in this video.
An unregulated, or lightly regulated, market encourages this behaviour. Who cares about reputation if you can make a load of money quickly and then retire? In a worst case scenario you just close your company down and start it up under another name - you've just whitewashed that bad reputation.
Free markets are infinitely better than state control of the economy, but you absolutely need regulation to ensure the market functions properly (no monopolies), to ensure consumers have a right of redress and also the ability to ban individuals from operating in the market if necessary.
@@quantumhelix8668 oh look, a libertarian who thinks fewer people would rip people off if the pesky government laws against ripping people off would just go away so the corporations could do what they always wanted to do, be nice to everyone. Wanna buy a bridge? I'm unregulated!
11:40 ..drive back the real one, hold a straight face and say a mechanic managed to buff it out
😂😂😂😂
Pretty sure that is what happened just not filmed
😂😂
Nice!!! If only. 🥰
😂😂😂😂😂
Thanks for exposing Green-motion. They are absolutely an untrustworthy car company. Kudos. This is similar to my experience too at their Green motion Luton Airport branch. Beware!
Have used the one at Stansted a few times over the years. No complaints whatsoever.
boycott Green motion = make them go bust
Joe Lycett is the kind of guy that would tell the hardest guy in the pub to "sod off you little sunflower"
+
Johann-Sebastian
Yep and then get beaten to a pulp.
I think we all know what Joe Lycett would do to the hardest guy in the pub... if you catch my meaning
Kutulue You sound quite pleased about that.
@@BarterTom No not at all. I do not encourage violence. I try to teach my students to talk their way out of any fight. But if they have no choice but to fight then they should fight hard.
@ThatOneAsianBroChick Wow, so you can work out what sort of a person someone is from one YT post. Impressive. You should get a job as a Catholic Priest - they have about the same intellect and mindset.
Lol saying what you did is a 'bit of a liberty' after they literally said they like to confuse and essentially scam people is actually hilarious
You my friend have just stumbled onto a lesson that well deserves to be recognized in life. Awful people will accuse you of the exact things they themselves are doing. Therefore when you meet a despicable person and they accuse you of nasty behavior, they are likely doing it themselves. In fact it's one of the traits of narcissists, psychopaths and abusive people.
Recognizing this is a great tool because they've given you s clue as to what they're up to! E.g. If a narcissistic partner accuses you, without any proof, of cheating - chances are, they are cheating on you. Same for phone bugging, etc.
This is so fkin fake.Stupid and fake.Fuck sake people are blind and retarded sheeps.
@@jarkkolouhe11 No it isnt.... Why do you think this is fake lmao? Car rental companies do things like this all the time. It's nothing new
jim jim you’re a dick. no need for racist language you absolute bellend.
Honestly the word racist has been used so much i don't even give any importance to it at this point. It has become a useless word. Also, religion isn't a race...
I find it hard to beleive that these crooks are allowed to operate in the way that they do. They should be made accountable and have to pay back all that they have stolen.
I hired cars routinely for my work and, although my own company's arrangements with the various (big name) hire car companies sheltered me from the insurance scams, the "unlisted damage" one was worked by them on many occasions. The usual ploy was not to list the damage on the docket and demand a signature before even seeing the car (more and more commonly parked a long way from the desk inside the airport). It really is a buyer beware situation and, as tedious as it is, don't assume that minor, unrecorded damage that you spot will be considered so minor upon return and ALWAYS mention it before driving away. It's signature driven so:
1. When signing add "signed with vehicle unseen" to get the keys.
2. Go back to the desk with ANY unlisted damage.
3. Don't be fobbed off with "Oh, we don't count that as damage" waffle - get a signature.
4. Photos, photos, photos. These aren't enough on their own but are currency in any legal battle.
5. Don't flare up. The people you're dealing with are generally low wage operatives. Play the long game.
6. Never underestimate how shameless hire car companies are in their scamming.
I used to work for Europcar as a collection/delivery driver. Everything you have stated above is absolutely spot on and 100% accurate.
We had someone ask us to sign before she came out with us and took photos… we were like “uhhh no?” The system on her iPad wouldn’t let her move onto photos until we had signed. Ridiculous.
Our next hire we have booked it’s either “buy the extra insurance or you’ll need a $5,000 deposit.” A bit excessive.
The bubble wrap is hysterical
The rental agents are NOT low wage operatives. They make bank. Seriously, I've worked for a rental company and the commissions are insane. The mangers ALSO make bank and they are the ones that deal with damages and complaints.
I wonder how many times customers have been charged for that same damage on the alloy?
Interesting idea - put a small dent in like that yourself, which most customers won't spot then charge each customer for it.... makes you think.
Been going on for years, this is what business is all about. Try setting up a business and running it honestly... You won't last long because this is what you are competing against
They advertise prices that they can't even break even on... customer's cant resist... Then they claw it out of them.
Try advertising a realistic price and the customers won't show the slightest interest in you
That is a fair comment Mark. I would still rather pay a business a decent rate and not have them try and screw me. But as you said we are all Americans now and that is not the way the world works anymore.
I wondered that immediately too. They should have rented the same car a couple of times to see if they actually pulled that trick. Oh who am I kidding, of course they do!
@@mb106429 sad but true. The blame liesnwithnthe governing body.
I hate that the employee's laughed about scamming people out of thousands of dollars
@Hitler the woman at 3:04 confused me lol
Glen Coco She’s from New Zealand 🇳🇿. Their money is NZ Dollars.
Glen Coco Welcome to Capitalism
@@JulsLittleBeirutAnarchy she flew from new Zealand, she may of been from there or not.
yeah this was a bit sick
Car totaled:
Staff member : “It might be a write off”
Bit of filler, hit it with a hammer and a couple of new tyres, good to go.
I don't think the cup holder will work properly again though.
"I wanted to find out what an expert thinks... so I asked an expert what he thinks".
I love Joe
Didn't know you could verbally void a contract weird
It depends on the contract. Facebook twitter and google void contracts all the time without a valid reason.
@@vagabondwastrel2361 I think it states it can tho insurance is different if you make a claim that would be covered and they go your contract is invalid cuz it would cost to much well im no expert but that might be fraud
Like I said it depends on the contract. Also ot all contract clauses are actually backed by the law. Steam lost a lawsuit where people had their accounts banned and they sued to keep their library of games.
@@vagabondwastrel2361 you have just compared social media contracts with insurance ones. In which universe does that make sense?
@stealth attack I was just talking about contracts in general. They tend to be to be written with extreme deference to the company. End user agreements are so lopsided they get ruled against in court. I wasn't actually comparing insurance contracts to other types of contracts. Hell I could have mentioned employment contracts. Those can be canceled on command.
They forgot to blur out the frog's face...
i wouldn't have expected such atrocious conduct from channel 4. it's inexcusable to say the very least!
Don't wont to sound racist but they all look the same.
@@jarrodshipard still more trustworthy than anyone in the office team
@@SuperCMeekins no idea what you are on about.
His name is Joe, please don't be rude
"Not because of legal reasons, but because people at home might be eating dinner." HILARIOUS!
Should of told them you will fix it. Then come back with the real care like you got it fixed. Tell them you pulled it back out and into shape with really strange magnets.
yeh i would have said if i fix it are we even ill be back in 5 days my freind has a body shop .
And tell them ya Mum did a mechanics course at night school and managed to sort it.
"We put gas in it and everything." "I don't know much about cars, but I think the alloy wheels may need replacing." PRICELESS!!!
I certainly hope EVERYONE finds out about this company!!
@@violenceisfun991 oh you're hilarious. Did that comment use up all your remaining brain power? Are you trying to overcompensate for something? Why not come and visit me in Casuarina, Australia.
@@drsiigabb9935 what
I think the radio works.
This is 'bait and switch' which is illegal, you go get em joe!
Upselling is not 'bait and switch".
@@joeashbubemma upselling is offering products on top of what you already have, this is offering a false sale
Had this exact same experience with Sixt and Goldcar, really makes me never want to hire another car. I am actually convinced that they track the cars and inflict damage that they can later charge you for. This industry is so in need of some proper regulation
"instead of razzing around an industrial estate like a legend" 😂
18 likes from those of us who spent our youth razzing around an industrial estate like a legend.
We're kind of ashamed of it now, but still... for a while we were absolute legends.
We'll take it back to your mums see if we can fix it 😂
Mum's can fix anything. 😉
Just needs a polish.
time to visit their website review section, hehehe
Should be closed down. Nearly used this company, but not after watching this, I Will never use this company
Every car rental company does the exact same thing. Just say no to any extras.
@@bena3341 I usually use Hertz, and I'm always suprised I never hat this problem.
@@bena3341 In twenty years, I have only been scammed at Green Motion ( Stansted.) Scum of the Earth.
Always been treated well by Enterprise.
@@wiccanwarrior9 not me.
Imagine going back a few hours later with the actual car and be like: His mom managed to pretty much fix everything, so it should all be fine now.
Don't know what would scare them more, the thought that they must have used witchcraft or something, or the realisation that they're probably about to be exposed for something...
Social media draws a lot of flak and rightfully so, but this is when it is gold.
My car hire excess annual policy specifically says they will not cover me if I use GreenMotion. They must be bad !
Wow!
Wow! I’ve never heard of an insurance provider doing that, they must be a lot worse than what we’ve seen here.
Who are you with? Need to check my policy if this is a new thing...
I've just checked the three most popular Excess polices here in the UK and none of them mention Greenmotion. As per the reply above, which policy provider specifically excludes GreenMotion?
@@runawayronnie reducemyexcess say GM is literally the only car hire company they will not cover
Green Motion at LGW did this to me too. Brought a car back to LGW after a week, they found a tiny little dot of a dent in the driver's side window chrome that was probably there when I got it. Aggressive staff member "measures" it, cha-ching, bill for £250. Luckily I had excess protection from iCarhireinsurance but in order to pay out they wanted official proof of repair from Green Motion. Green Motion refused to provide it. This went back and forth until GM finally grudgingly came up with a written quotation. I had always suspected that the amount asked was total horse cr*p and that the repair would normally not be carried out. This video has proved what I suspected. Thanks Mr Lycett for confiring that GM are a bunch of shysters. (Easirent too, but that's a different story.)
Did your insurance pay out ?
@@jordanzeek2829 They actually did once the invoice was produced by GM. It took nearly a year to get it though.
@@MrBlackEyedDog thanks for that
I used to work for Avis, and I know from talking to other car rentals in the same airport that often very small damage would be billed but if it was like a small ding etc it wouldn’t be repaired. A lot of car hire actually lease cars from main dealers for the busy season and get billed at the end for any damage
@@glenobrien2008 Surely Avis would have its own insurance...
An important note: when a person is so jetlagged, tired and confused after a long flight that they can't even think straight, maybe they shouldn't be driving a fucking car in that state
Exactly. Get a train and rent at your destination!
Bit of a difference. You probably have been driving years and you have built in muscle memory when it comes to driving. But it's easy if you're doing something for the first time to be confused if someone is trying to confuse you.
@@hazelhill1678 yeah you have muscle memory but your rection time won't be good
I have hired cars many times from this type of companies. This isn't one time off company, it is literally the business model of these cheap rental type of companies.
Only used them once, at Manchester airport. Got ripped off with them charging the deposit in full on the day of rental (didn't even wait to see if there was any damage) and then not refunding. Police got involved and the manager was sent away for a long holiday! Would never, ever, use them again.
The deposit is charged at the time of rental, no problem with that
@@MagaIstvan not before you see the car
@@SuperCMeekins usually before you see the car. You do all the paperwork, pay, they block the deposit on your credit card and then you will be assigned with the car and then you can check for dents and scratches. But those won't affect your deposit
@@MagaIstvan No, sorry, but that isn't right. What the hire company should do is obtain authorisation for the amount of the deposit and, if the car is returned in good condition, they cancel the authorisation (or charge a proportionate amount if there is damage). Green Motion were actually putting the payment through at the time the car was collected, so the money was actually taken from my account before I even left the airport, and I then had a whole series of arguments to get the money back, which is why the police were involved.
Aphrodite Productions did you get your deposit back?
It's good to see these videos up on RUclips for people to view at their leisure. Perhaps it might help to start bringing companies like this to an end. I'm so sick of seeing how we get ripped off in the UK and mostly just sigh and pay up and let it continue. Well done Channel 4, and, of course, Joe Lycett.
Not just in the UK!! It's a problem in the USA, probably available to you in consumers reports magazine if you're interested.
I worked in hertz. There all the same. They rip you off in every way possible, fuel, gps, insurance. You can literally just make prices up😂
U Haul too.
Ex Europcar employee here 😂
Absolutely criminal! I work in sales and i wouldnt dream of treating people that way
Joes backdrop is freaky. It’s like a portrait in a Scooby Doo mansion. Them eyes 👀 seem to follow me everywhere.
They do. You can see them blink too.
Noticed that too, real creepy.
We always photograph any marks and have them timestamped for this reason. So when it comes back they haven't got a leg to stand on
What you should do is inform the relevent staff member and get them to amend the damage report before you accept the car.
Or you could just do what you do and wind youself up unnecessarily during the hire period at the prospect of a confrontation on return of the vehicle.
@@gerrabath a moan= compensation. Not entirely a wasted effort is it?
@@12hotchocolate3 Compensation? Really?? Does that not make you as bad as them?
I'd be interested to hear the details of this compensation you speak of.
@@gerrabath filing a complaint over something you are right about hardly makes you as bad as them. The compensation comes for the time and "grief" you get/have to deal with.
Ok so no details are forthcoming.
The only way you could possibly recieve compensation would be if a judge in a small claims court found in your favour. This is extremely unlikely because photographic evidence, time stamped or otherwise*, is considered to be circumstantial and thus inadmissable. The judge would probably ask why the damage wasn't reported to the hire company on first inspection according to protocol. All this before finding in the hire companies favour with possibly the thought in mind that some sort of minor scam was being attempted.
*Because it's not beyond the realms of possibility for a time stamp to be altered to suit a purpose.
I don't know how you do business in the UK but that's a full-blown scam and I can't believe someone hasn't sued them before
When he holds up the teatowel, the art behind him blinked.Tripped me out lol
I've used green motion for van rental, I wouldn't use or recommend them.
I've also used Enterprise for van and car hire, no problems with them at all, would definitely recommend.
I now prefer to use a local rental company that is slightly more expensive but have fantastic customer service (senior self drive Market Harborough)
enterprise are 10000000000000% better used many braches many times and no problems at all - even when my dad put wrong kind of fuel in once
I live near an airport, plenty of choices for car hire when I need one, and I always choose Enterprise when costs allow. They aren't the cheapest, but I've also never had any problems with them and they always go above and beyond to make sure I'm happy with my car hire
@@mark99k probably depends on the branch/franchise
@Mark n You're kidding, right? You literally just watched a video where a car hire hire company did just that!
@Mark n The fact you stated that "you've not known of that to happen to anyone" when it clearly happens to many people, including the person you replied to, who gave you a simple way to read about lots of other people with similar stories, and the fact you think every branch & employee of Enterprise would somehow be fundamentally immune to such common practices as witnessed in this video
"Take it back to your mums and see if we can fix it" lost it hahaha
I once rented a car from Hertz in Florida and got pulled by the cops the next day because the car had false plates!
15 years ago you'd have been carjacked and shot because your plates were unique to rentals, flagging you as a target for criminals. So stop complaining.
Jim F jesus Jim who hurt you 😭😭😂😂
The professor is my lecturer at uni - he’s brilliant!
Makes me furious seeing people being purposefully taken advantage off
I'm not sure that's what you mean.
of---- not off
“It might be a write off” please tell me she was taking the piss
Not so much taking the piss, but a MA-A-A-SIVE, squishy dump. From both holes. Mouth and anus.
I actually thought her delivery (albeit censored) was genius. So deadpan.
Thank you, I was going to rent a car from them due to their cheap price but I remembered this episode and came back to check if it was the same company and it was so I have chosen another company instead ;)
_"I think the radio still works."_
LOLOL!
Let’s hear their voices. If they have a problem, let them sue.
That's the company's policy, the people who work there for peanuts and just trying to make money (and the company is enabling them).
@@nostromov7892 No. That's wrong. These are the people who scam, not the management.
That would get you into a whole heap of GDPR problems
@@JanR1995 The people scam, but the management encourages them through commissions
"I think the radio still works..". Haha...class
I used to work as a car delivery driver. I learned this;
When a rental car or any lease car is damaged the charge for the repair is retained by the rental/leasing company.
When the car has come to the end of it's rental/lease life and put into auction the estimated sales price is lowered to take into account the cost of the damage.
More often than not the car sells for much more than the estimated price. This means that the rental/leasing company makes even more profit (a double whammy, so to speak)!
Did senior management really not see all the one-star reviews? Borderline criminals.
If they "can't" see it its not happening
Borderline?
It's like hypnotherapists for quit smoking..
They say that if they don't have a repeat customer, they can only assume it worked.. essentially if the person chooses to not return to said hypnotherapist because they felt it didn't work, then there is no refund either.
Green motion is open to interpretation. What you have failed to realize, is the company meaning, which is moving the green, from your account to theirs.🤣
Alternate explanation: a green motion is something your doctor would be concerned about, unless you'd been eating a lot of spinach maybe.
I think the radio still works .... brilliant.
In Dublin airport, a car rental company was offering really good displayed rates on prepaid fuel if you chose that option. The rates they displayed didn't include VAT.
Incredible Joe. I had exactly the same experience at the Green Motion Rentals Heathrow branch having just come off a long haul flight from New Zealand. I fought them to get my "extra charges" back - to no avail. I then took my case to the BRVA and got absolutely nowehere. Thieving crooks!!!!
I was in an accident in one of their cars...
A drunk man ran a red light and T-boned me. He jumped out of his car and ran away, we met again later on in the hospital. Luckily I was tricked in to buying one of their more expensive insurance so I was completely covered, so reporting the accident to GreenMotors was fairly simple.
Sadly I had a few personal belongings that was left in the car, when I was taken to hospital and their mechanic or someone else involved in collecting the vehicle from the accident spot stole my things... So I guess everyone affiliated with them are a bit schemish...
11:20 "the alloys will probably need replacing" 😂
I love how the one woman was telling her son how she's getting ripped off and that she should not have rented there. Nothing is stopping you from walking out. Why would you continue to go through with the rental process when you know full well you're getting fleeced.
Because they need the car then and don’t have time to back out now.
Which just goes to show, if you allow yourself more time and have a backup plan ahead of schedule, you can save yourself a lot of problems. e.g. in this case, if they already had details for another car hire company it wouldn't have been such a big deal to back out. And it would've also helped them if they turned up and the business was closed for some reason, or they were turned away, etc, etc. It always pays to have a plan B, just in case.
@@vink6163
Not to mention that car rental shops are usually in clusters in areas where people are likely to need to rent cars. Where there's one there are almost always 2-3 more within view.
@@Rowgue51 sometimes these places specifically put their places a shuttle ride away under the guise of cost saving, but really so you can't easily back out
@@vink6163 I've actually used this care hire. It is a 20 minute shuttle ride from Heathrow at a Holiday Inn off the motorway all by itself. You would be hard pressed to drag your luggage beyond the parking lot let alone to another business. They can chat shit and stall because they know you are already at the end of a very long day of travel and the only option is waiting 20 minutes for the next shuttle and then 20 minutes back to Heathrow and then another X minutes to mess with hiring a from a new company. I'm glad I didn't get any scams run on me, but I'd already rented cheap and upgraded the insurance all the way - and no damages. Still I wouldn't use them again because the location is so inconvenient - and the reviews in the this video.
Worked in a major car rental firm at a UK airport. Honestly this section could have been about any of them, but Green Motion were known as crooks even among other car rental companies.
The thing to remember is the company sets the staff against the customer. If you're not getting another ~£13 a day off each customer, you're losing your wages. Some customers are coming for 3 months at a time, so that will be either a massive hit to the customer or to the staff member. There is no 'win-win' most of the time.
Basically, this kind of sales works on a lot of bluster and American psychology e.g. nodding when you sell - sorry 'recommend' - an upgrade/insurance and using friendly banter to work out where they're going/what doing etc. so you can use that info to make a compelling sales pitch. There's often a consultant from an American company standing behind you marking you on your 'compliance'. Slick bullshit artistry, basically.
Returns staff *are* paid commission on what damages they find, and most of it's not repaired unless it impacts safety or driveability, because there are never enough cars and they have to be kept moving. With customers who have external insurance, you have to play dumb, which can involve them having to call their own insurance company at 1 in the morning to check what's meant by 'collision and loss' because the terms don't match the UK ones. This has resulted in people paying an extra £1400 even though they probably already had it.
Basically, if you're renting a car, make sure you know exactly what you're paying for, and go in armed like you were about to defend yourself in court.
Oh, with the signing for damage thing, that's mainly logistical. You CAN go check the car first, but you've got a day to report anything and there's someone outside who can confirm anything you find. If everyone had to go all the way to the park, check stuff then come back in, it'd be impractical, especially if they had mobility problems.
If you've ever been with me, and before I sign anything. I've been known to read all terms and conditions. Will not move from the line until done. If they interrupt me, I tell them, oh I forgot where I'm up to and will start again. I also write a lot of honest reviews. I did one on my current rental agent within 2 months of signing the initial lease, as things weren't getting repaired. They went into damage control, threatened to go to court. In the end the Property Manager was given 2 choices either quit or be fired, as she was obviously not passing on the relevant information about repairs. Since then we've signed a six month extension and another 12 month one. The review is still up. I can't be bought for comment under a billion dollars Australian, and then there's no guarantee
@@drsiigabb9935 You absolutely should read the T&Cs, but maybe not while you're at the desk. With all the mandatory sales bluster we had to do, each rental would take an absolute minimum of 10 mins and often 15-20, and when there's 2 staff on and 5-10 people in the line behind you (I've actually seen 36 people in line with 2 agents on, people were waiting for more than 2.5 hours), it's better if you ask the agent if it's OK for you to step out of the queue and jump back in when you're ready to sign. IF they say no, then fuck 'em, but I had no problem with someone stepping out to read the documents, and I was always happy to put them back in once I was finished with the next person, but I did need to keep the queue moving or people would be waiting for stupid long times and that'd ruin their day and make my job way harder.
I'd also say honest reviews are vital but keep a sense of perspective! I had people mark me down for the buses from the airport being slow, for it raining during their holiday or if the vending machine was broken!
Your review has a direct impact on the agent's wages, so if they've treated you fairly, rate them highly. Anything below 8/10 takes money away from them. If they've used deceptive tactics and language, reflect that in your review but make sure to mention it in words. It won't change unless people keep calling the companies out on their bullshit. Try to remember which ratings are for who too: I've had a really positive interaction with a customer, given them a free upgrade, cracked some jokes, then had a 1/10 because one of the returns guys was rude to them, even though there was a separate section on the form for returns.
Also remember that the guy behind the desk might be playing his own game but he might still be a decent person. Several of my colleagues were genuinely lovely people, even if I wouldn't want to buy anything from them. I've seen one girl reduced to tears because someone went off at her for just doing her job. It's an extremely stressful job, so while you absolutely be on the alert for bullshittery, don't be a dick about it. Not least because if someone's being a dick, they are WAY more likely to get the pink FIAT 500 with 20 scratches on it than the Mercedes A180.
And yes, I genuinely have given someone a free upgrade into a jaguar because I liked them, or an Audi A5 to one guy (even though he'd booked a Corsa) because his little daughter made me crack up laughing. If there are too few cars left and some of them are luxury cars, SOMEONE's going to get a free upgrade, and tbh we'd much rather it was the friendly guy with the funny daughter than some stressed out dickhead who comes in complaining or treats us like criminals.
This is what I got told when I started a job representing charities in shopping centres (the company was contracted by a charity to represent them). I was pressured into getting my first donations sign-up from a mentally ill man who was on a pension, the last person we should be targeting.
The people I worked with also used every tactic under the sun to get sales. My 20-something female co-worker told me she targets younger guys and pretends she's interested in them, then gives them the spiel.
I quit after a week and the company went under within a year.
"I think its a right off!"
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
10:25 : It might be a write-off
I think it is ! 🤣🤣🤣
Good on you Joe. I'm an Australian and rented in America on honeymoon. Returned car during allowed hours before closing but only one person on desk and she said their check in people are gone for the day. They'll check it tomorrow. I said no I'm not leaving it without it being checked in on my presence. She said she can't leave her desk to check it. I said not my problem, sign it off without inspecting it then. I refused to leave without her signing it off, willing to have the police called on me after closing hours. After 10-15 minutes of her realising I was not going to give in, she agreed to lock up and come out with me to check it over.
Another time hiring a van there was so much minor damage and even ants, instead of photos I took a video of every single part, circling inside and out before driving off so even if I missed seeing something to photograph, it would be in a video frame.
A. You're about to go to Australia, how much effort do you think they'll put into tracking down wear and tear charges after you protest the charge on your credit card? And if you have insurance (every credit card includes it) those charges are covered anyway
B) At what point would have just rented a van that wasn't in crap condition?
I love Joe Lycett for doing this show!!!!
Exactly our experience at Heathrow Branch in 2016, a staff member even sent us off on a wild goose chase with drawn directions on how to get to the motorway which sent us off going around in circles for nearly an hour. He was probably chuckling in his beard. The on board sat nav sent us into a farmers field at one point
I think the radio still works ha ha, comedy gold.
Easirent do exactly the same as this lot - low rates and huge upsell. Same dismissal of other insurance products etc too.
Taking them a crushed car was a “CLASSIC” 😂😂😂
It was A CLASSic indeed, lol.
"I think the radio still works."
"It might be a write-off "
😂😂😂
If the company are dividing the compensation on supposed damage costs then the inland revenue should be investigating. And why auditors are not all over that company amazes me.
Ok.. that was pretty epic.
Nice profile pic and name lol. Confused me for a second there.
"The alloys will probably need replacing" 😂😂😂
We had the same in Spain, different company though. I find the line “can I drive it away with what I have?” If they say “yes,but” you know you are being played
Not as good as when Johnny Knoxville hired a car and used it in a demolition derby, then took it back to the hire company
I hit a dog lol
Then ran off with the blow up dolls
What an absolute legend! Changing the world bit by bit.
"I think the radio still works" hahahahaha
"It might be a write-off" lol "might" 😂
I do wonder why the manager thinks standing there saying "This contract is now void" actually achieves something. Like it has any legal force at all. Or like it wasn't in place at the time the damage occurred.
That said. Okay, Pal. I agree, the rental contract is now void..... bye.....
Or tell that dude he can't void the contract as you double-mirror-void his work-contract .
Yup. Good idea. Just void the contract on the spot. Including the part where you are liable for any damage. No problem, let's void the contract here and now!
Oh, that also means you owe me for the rental fees I payed up front.....
Such good ideas in this show, nice one Joe
Eco friendly night out ? .. Pissup in a windmill ? haha love this show .
Something like this happened to me in Fuerteventura! They advertised really cheap cars (but the competition also did the same so I didn't think much of it), and they had like three different deals going on, the cheapest one without insurance. Since we had insurance through other means, we (and a lot of other people) wanted to take the cheap deal, but that wasn't allowed basically. Since we needed a car to get from the airport to our apartment, we had no other choice but to accept their terms. Lots of other people from the same flight had the same problem and were arguing quite a lot with the people there, but there was no way around.
(In Fuerteventura, there isn't a lot of infrastructure, so you sorta really do need a car to get around)
Is this mild vigilantism? If so, I like it! The Green ArrJoe!
This is really discousting company. I was scammed by them as thousands of other people. Well done Joe!
Reflects my experience with these guys 100%.
"the contract is void"
Oh sweet, that means my obligations under the contract are void!
Have a great day!
*Smile and walks away*
I wonder if the NZ woman got her money back? Or the other guy with the insurance? Won’t be using them on my uk travels!
Joe is the king I adore him
Joe you're hilarious and a legend! Please never stop! :)
legend...think the radio still works
superb just what companies like this deserve
Just found this video absolutely fantastic I think rogue trader needs to step up....lol
Loved that, think the radio still works.
First time I've seen your work and I have to say I Love It! Bravo.
Weldone Joe,
Still doing a great job
watching our backs.
Love the coat, suits you.
Thank you.
👍🏻🌈🍀🌞🦋🌻😂💕
Advise everyone to avoid Goldcar as well. Nice one Joe & team! 😊
As a American I love English slang. "Going to have a piss up a windmill".😅
"It might be a write off" Haha, oH rEaLlY!!!
If there’s no commission incentive on damage fees and the staff are just dividing it amongst themselves than that would mean this is something they’ve decided to go and do themselves to get more money. The lot of them should be investigated and prosecuted for theft. And what’s the bet car’s rim is still chipped
Why are they called green cars then rent out a diesel Mercedes ffs?
'Carbon (Co2) Offsetting'? They probably say a percentage of all revenue is used to plant trees somewhere in the world, to offset the effects of polluting vehicles. It's a modern day con that companies and even governments are using to generate revenue and raise backdoor taxes which are probably not ringfenced. There are companies in existence that buy and sell carbon capture solutions. These companies, by their very existence, generate even more Co2 ironically. Not forgetting that there is also an income tax loophole that is used to help all these companies pay less tax and make yet more money. It's all about MONEY! nothing to do with being GREEN or environmentally friendly.
Modern day rule of thumb, if it says green in the title or name you are probably being scammed.
2:15 the stare the tune reminded me of the start of TheOdd1sOut tabletop game video
I think the radio still works
Good form then ~