Implementing Effective On-the-Job Training: Deming's Point Six

This episode explores the importance of on-the-job training, which is point six of Dr. W. Edwards Deming’s Fourteen Points of Management. Jay Patel, CEO of Amtech, shares insights on how consistent and effective training is crucial for long-term success. We discuss the need for proactive planning and customer visibility to ensure that staff are well-prepared and training resources are utilized efficiently. We explore the distinction between education and training, highlighting that education explains the ‘why,’ while training demonstrates the ‘how.’ This episode covers practical strategies for developing robust training programs, balancing overhead costs with operational efficiency, and continuously improving processes to codify lessons learned. Join us to understand how on-the-job training can enhance productivity, ensure quality, and nurture a culture of continuous improvement. Featuring Jay Patel