OSCR's refreshed approach to inquiries

We recently updated our inquiry policy and improved the way people can report concerns about Scottish charities to us. In this video, Laura Anderson (OSCR’s Senior Manager of Higher Risk Cases & Quality Assurance) and Kenny Mathers (OSCR’s High Volume Casework & Risk Assessment Manager) discuss our refreshed approach to inquiries and our concerns process. The video explains:
• How do you raise a concern or make a complaint about a charity in Scotland?
• Why did we decide improvements were needed to OSCR’s inquiry process?
• What is our role as the Scottish Charity Regulator?
• What happens when you submit a concern to OSCR about a charity in Scotland?
• What changes have been made to OSCR’s inquiry policy and concerns form?
This video was filmed at our ‘Regulating Scotland’s Charities’ event on 17 August 2023.