ONE THING AFTER ANOTHER
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- Опубликовано: 25 июл 2024
- One thing after another is an understatement, when the customer doesn't have us perform routine maintenance this is what happens, it takes a ton of time to clean the unit before we can even start to diagnose it.
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00:00 TEASER
00:21 SPONSOR CARD
00:31 PROBLEM RECAP
01:03 IMPROPER MANAGER TRAINING
02:37 WELL I DONT THINK THE SUPPLY TEMPERATURE IS CORRECT
08:02 ALWAYS TAKE YOUR TIME AND OBSERVE
10:02 SYSTEM VITALS
14:29 I'M BACK AND IT'S NOT WORKING AGAIN
16:44 WTF THE PROBLEMS JUST KEEP COMING
19:34 CLOSING WORDS
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I agree. SLOW DOWN. Techs are allowing themselves to get rushed by dispatch or management. Slow down and get the job done correctly. If you rush and the customer is calling you back later on the same issue you’ve accomplished nothing. If your worried about your job then wake up and realize their is a nationwide tech shortage, so if management foolishly fires you for being thorough you can get another position the next day elsewhere and it might even be with a better company.
Normally dispatch is clueless on how long stuff takes. They think you can jump on the roof and 5 minutes later you have everything done and figured out.
if your great tec slow down become a teacher never rush your students and everyone elsa will not knowwhy you do it that way. people in the world are sooo rushed they forget to slow down or they want NOW i agree with what you said. kudos to you.
just to add to what Brian said, you can walk into any supply house in the country right now and theyll find you a job in minutes.
Totally agree
Yeah, RIGHT FIRST TIME. Dispatch and management had different ideas how something should be done than the tech. Additionally they have the computers. They sit in front of the screen, click click and the task is solved but in reality it is much more difficult.😁
Yep, I watched the video until the end :D
In my opinion you don't have to redo the closing talk part of your video just because your dog or cat "say hi" 🐺
There’s nothing boring about the videos you post, even if the issues are similar. Definitely appreciate you posting the day to day.
Your message about being rushed Chris is on point it happens on the customer level, your own company level and other various things. I’ve become tired and worn out of being rushed. the old saying goes “ your lack of planning does not constitute an emergency on my part” Have a great day Chris love your work
I've been in the trade only a short time, never heard that saying but it's true. Also sometimes techs set their own expectations too high for job time or push themselves too hard to meet unrealistic or impossible customer expectations, meanwhile they've been proactive and solved the problem. A big part of what we do is educating people and some people refuse to learn.
@@Falcon-eh8tq absolutely agree. I just changed jobs because of some of of these things
I always watch to the end for the secret nuggets of wisdom
I'm not an hvac guy, but I do very much enjoy your videos, and lot of the concepts apply to other fields. If I had a dime for every time I had to re-do something someone rushed through, half-assed, or didn't notice... idk, I'd have a lot of money.
DO IT RIGHT THE FIRST TIME
Your big picture diagnosis method actually got me in hot water with my old boss whom I will not name, he's one of those guys who will quickly fix one thing and gladly charge a customer multiple service calls without caring about the customer's perception, one of his regulars with an ancient lowboy furnace was used to numerous service calls every fall which was good money for old boss, I was only an apprentice but he sent me to that particular house while he was on vacation because the old lowboy was struggling again, gave the furnace a thorough looking over and found quite a few things on the brink of failure, presented my findings to the customer who gave the green light and proceeded to all but rebuild this old lowboy, guy posts every job on the company page and I haven't seen that old lowboy pop up on the company page since, usually it's 4 or 5 service calls back to back according to the customer but the one big picture diagnosis put a stop to that for awhile
I like the way you diagnose things with your big picture diagnostic
Chris, I am not a HVAC guy but I still enjoy watching your videos. And Yes, I do watch them all the way to the end! 😀
Same problem with apartment residents too. It is really difficult to have a legit preventative maintenance program for air conditioning when we have 25 work orders for flooring, drywall, electrical, plumbing, grounds keeping, garages, etc. each day. I could spend 3 hours at each of my 288 units that use 3 different refrigerants/previous techs mixing refrigerants......Every service request, you have to be fully present. Schedule your whole day before you start each morning. It keeps you sane. Thanks Chris for the closing words. It is a huge reason I come back to your channel and look forward to your 2-3 videos each week.
Well, the residential side has exactly the same PM issues as I get from my HVAC buddy and RUclips videos. Thanks for sharing Chris!
Good ol Prodigy. Nice to see you going through the steps. Balancing 25 years now.
Of course I watch 100%. Two years ago I did know nothing about refrigeration and found your channel. Last year I asked on live stream if a recovery machine can be used as vacuum pump or vice versa (no/no). Today I have my certification done. Natural interest should newer be underestimated.
I am working in commercial building operations and dealing with a lot of contractors. One thing I never can understand why some of those companies can be honest. If you are too busy and can’t provide efficient service just tell me and you stay in my radar for next time. But if you rush like crazy, only one thing you are worry about is how to get out of here, you are done to me and you won’t get my call anymore. Be honest to your customers and really show that you care about them is a big thing and that’s how you get their respect and trust. I love your attitude to your customers and the service you provide to them. A lot of technicians should learn not just how to fix things but customer service as well.
Lad you do awsome work. You have honor and intregity in your work which is rare. Mamy many many buisness owners are deeply focused on their profit margin keeping it at its highest. That brings on rushing your workers, injuries can occur, and then you bring poor quality to the customers. Now im thankful that your videos are public, its because of you lad that i was able to fix and repair my own AC on me house. So you have my honor and respect for the work you do. Great quality! The other men saying they wish they could take more time to work on their machines need to do just that and do so. Stop whinning about it on your channel. You keep it up lad!
The way you focus on a call while not over focusing on one problem and possibly missing something is beyond impressive!
Your honesty is priceless Chris you do you mate,ya techs will thank you 1 day.👍
Watching from the land down under great content it’s the same down here teck are just rushing I told my guy’s to step back if you fell over whelmed just Hamer down and take a break when you need to .don’t overwhelm yourself
Hi Chris I always get to the end of the videos because you always go over things you wanted to cover in more detail or didn’t film. I like how you address the questions or comments know people are going to make in the comments section. I really appreciate your videos it helps me out big time!!!
Good job Chris, don't change too much, because people watch you because of the way you are.
Always, ALWAYS enjoy your content. Informative and entertaining. I’m a nerd. Howdy from Tennessee!
I always watch to the end unless I get interrupted by life. And no - I never get bored! ;)
And the hats are outstanding!
Those plugs on the condenser fan motor for Lennox always cause issues, but it's usually easy to fix
So true, proper pm work thru the year. Excellent idea to have techs clean up units beforehand.
The education I get from this as an installer is fantastic because just the other day we were getting an error on the condenser board where it was drawing high amps and I correctly assessed that the high indoor heat load was causing the issue and it would solve itself.
CHRIS CONTINUE MAKING THESE VIDEOS. WATCHING YOUR VIDEOS IS LIKE A AC KNOWLEDGE VIDEO WITH SATISFYING ENDING ☺️
You're the man Chris! Congrats on 5 years brother!
I’ve learned so much from this guy. Not in the HVAC field. But I know how to learn at problems and start the diagnostic process. I’m in the pipe fitting and steam fitter maintenance trades, and I literally go to every job everyday, using my senses, feel for vibration, hear knocking etc, then I find out what the problem is, and then instead of jumping directly to “what do I need to fix it?” I stop myself and ask “why did this happen?” “What’s going to cause this problem to come back?” Also I’m obsessed with home HVAC condenser coil and filter cleaning. Every week I spray the outside lightly, vacuum out the micro power guard filter (replace every 3 months) and once a month or so I’ll spray the condenser coil from the inside.
I really enjoy these videos! Each new call video is like a new adventure and a chance to learn. I don't think it's stale or old at all. Thanks!!
You are correct, overflow switch is enabled by configuration and connected to DI3 (two red wires on the bottom right green connector of the Prodigy board).
If you're good enough to get a Sporlan sponsorship, then you are good enough to watch to the end. I've been "watching till the end" weather i actively listen to everything or not. Awesome vids!
Awesome video as always
My company for the most part gives us the time we need unless we are very busy
I’m a newer tech and this channel helps me trouble shoot a lot better. Thanks
Great work Chris master of big picture diagnosis
Love the videos! Been in commercial 15 yrs, learn everyday and love the way you put these together!
Always go to the end of videos!
Love your videos. I've actually learn so much from watching you trouble shoot. Keep up the GREAT work. And happy early birthday to your daughter..
Love the videos man. I’m a residential hvac tech and I still watch you content.
I believe in all the time I've been watching HVACR videos, I haven't seen a single *one* economizer move on its own :D
Edit: That outro actually catched me by surprise. A lot of times I tend to skip it, because as a person just being interested in what you do, without any further background or knowledge, I enjoy watching what happens, and that it. But that outro was actually touching. Keep up the work! I'm sure there's lots and lots of people enjoying watching you diagnose and fix those units. I certainly do! In its own way, it's kinda therapeutic :D
Wish her a Happy Birthday From the East Coast
Intermittent faults, in any moderately intricate system, are the literal worst.
Also, I listened to the end. You provide too much good information to leave any out.
Great videos! I learn every time, just hope to retain it all. Please NEVER stop. I like how your brain works and can follow along fluently.
I Love your videos even though I do not work in the HVACR industry, and as an industrial mechanic/electrician I enjoy watching your electrical diagnosing as I learn new ways of checking things
and your patience and dedication are inspiring. Keep up the great videos and hopefully you will always be able to find new ways to keep interest in making them. Thanks so much.
More autopsies! You should make more videos of just taking apart failed components, ive learned alot about the internals of a compressor from watching you do so
To the end, of course. Never know what tangent we'll miss, otherwise ☺️
Love your content. I own my own HVAC R business and really appreciate the education you provide. I would like to see more time sizing units, line sets, and the details into sizing. I am a whiz at diagnosing, need more help sizing all the equipment. Kitchen fans, make up airs, txv valves, rtu. I watch your videos all the way through, thanks for reading my comment
I'm just getting into hvac and learning so much from watching your videos! Thanks for all the hard work.
Also, totally agree about slowing down a bit and taking a step back to just observe.. three best tools we’ve got are our EYES, EARS, and FEEL. At least, IMO
Made it to the end my friend I appreciate you talking about your work and discussing how to get better. You're great man!
Your videos save my life. I’m a lead service tech with only 4 years experience and don’t have anyone to call anymore for diagnostic guidance. I am far from knowing everything I should. So thank you 🙏
Awesome bud, glad to help!! I will be going live on RUclips this evening 8/1/22 @ 5:PM (pacific) to discuss recent videos and answer questions from the live chat, from emails and from RUclips comments, come on over and check it out ruclips.net/video/HSIOTgOXxV0/видео.html
I am grateful for your knowledge of the Lennox equipment!
Very true about how important it is to manage your customers. I know that sounds high-handed and a sure way to lose work. But with my business management hat on, you absolutely have to do this. Some business management advice says you have to be prepared to fire up to 10% of your customer base each year. I’m not sure about that, it depends, I guess, on the customers!
But if you’re not being given the time you need to do the job, not just being all precious about it and insisting everything has to be done your way (which is a sure fire method of losing business!) but the way it needs to be done properly, you have the wrong sort of customers. They can be educated, so that’s always the first thing to try. But if repeated attempts fail and you’re still not being given the latitude you need then it’s maybe time for them to find another service provider.
This, long term, makes financial sense for your business. But it also makes sense for you as a person. Either you’re managing the job, or the job is managing you. It’s a fairly binary choice. You don’t want it to be the latter.
Maybe a topic to include now and again in a video - how to manage the customer relationship, what’s gone right and what’s gone wrong. Customers you’ve had to walk away from and the reasons why you had to walk. Difficult maybe to cover this topic, as you don’t want to breach any confidentiality. Plus, sometimes, customers you had to let go (or flounced off finding a “better”, meaning, usually, “cheaper” contractor) end up eating some humble pie after a while and realise that you were the best and worth the time charges you were billing them for.
Anyhow, could say more on this, but I too can ramble :-) so that’s enough I think.
Thanks for the advice at the end. I am on week 3 with a new company. Old company overbooked and rushed us through service calls. I finally feel like I can be thorough and do a complete job I'm proud of.
I love the content. I am a residential service tech been doing it for about 3 years now. This stuff will definitely help me when I make it to commercial on day.
Always make it to the end because you can learn a lot from the breakdown you give. I know it seems repetitive I hope you find a way to make it fun again. I always look forward to these videos.
Those older Lennox Comfort Sense thermostats had a weird bug where they would indicate Fan On at all times when a circulation schedule was programmed into them. Even when it wasn’t calling the unit for blower operation.
It looks like these (COMFORTSENSE 8500?) actually do have a wireless firmware update available. (Briefly browsing it's manual.) Maybe that should be the first triaging step. "Am I dealing with old crappy software full of bugs?"
I'd think software updates should be part of PMs. Maybe? (And if Lennox doesn't post their latest software version numbers to their website, I guess that means they want lots of people to call them up?)
Great detail on new DDC-equipped HVAC. Keep it up. The controls have become 80% of the time spent to diagnose a problem. I like good controls because it makes the equipment use less energy, last longer, and the customer is more comfortable. That being said we have more service calls and longer service calls because of all the bells and whistles breaking. I wish we had a scientific study that used real data to determine what the cost of ownership ends up being when there are very complicated controls compared to very simple controls. The OEM's always state big operation savings but they don't include the service calls. The old 10-ton rooftop with 2 5hp compressors controlled by a single 2-stage thermostat and 2 contactors is as simple as it gets. KISS technology?
This person, I am going to say it- he's probably a world leading expert on HVAC. Everyone in the trade REALLY needs to listen to him.
I know some of this from my time in electronic engineering, so the controllers and time clocks are my thing... but honestly, if this YT channel existed maybe around 2010-2011, I would have probably had a different outcome in my career.
If management or dispatch is rushing you go somewhere else. personally my #1 pet peeve is being rushed. I can’t emphasize it enough focus on the call you are on if you are in over your head and feel overwhelmed on a call always ask for help. Sometimes those calls you can feel so stressed that you might be missing something very simple.
GOOD STUFF , im a service manager in fl tell my techs to slow it down all the time !!
Awsome as always,
Every time I view your videos it makes me want to emigrate from the uk
Hi, I watch all your videos. I'm from New Zealand, our issues here are different, but these help me with diagnosis. Thanks a Bunch!
Always love your content, and it’s definitely not stale in my opinion, but so whatever makes you feel better!
I usually always watch till the end. I enjoy the recap and additional explanation at the end usually. Not sure if you can, but I wouldn't mind seeing more videos like the Custom Refrigerator Build video you did. I think it was about a year ago. Anyway, that video was awesome. Definitely nice to see a box designed by someone that actually works on them. 🤣 I realize you said there might be privacy concerns, but maybe you could work something out where you don't go into too much detail on that aspect. My two cents. Great video.
Great video thank you for sharing with us all :). Sadly there is a lot of business's out there in the repair side anyway who only care about the dollar. Not about customer service or preventative work. There is also a lot of business's out there who have written schedules and when they take service call booking they look at that job and then look at the list and it might say.... fix motor 25mins or replace fanbelts 15mins etc and that is how they do the bookings so that when the technician gets his or her's list of jobs for the day they are based on those numbers not on reality. Then you get the office phoning you saying hey we have had x customer ring up saying your not there yet where are you?. (although you should have rung them yourself and kept them informed that you have been held up on a job and will now be x amount of time late) but you get the idea. I personally when went to jobs am like you. That customer gets my full attention and focus. I prefer to go to a job once and fix it once, not have to keep going back and back and back. I was never afraid to tell a customer who was grumpy at some failure, "well actually. this is what caused the failure... your own staff caused it ... would you like me to explain to them so does not happen again" Acknowledge the complaint, Give honest answers as to cause and give a solution (never make something up or lie, do that you have lost that customer forever).... I found do that most customers even angry ones calmed right down. Some of course dont. They were born to be grumpy or angry with a chip on their shoulder... that is just life :) Be safe and take care everyone .... Enjoy these vids they are great value :)
Thank you for the video and the care that you put into editing it all together!
#Respest from Arizona , you always have a straight forward approach to a final diagnosis and final repair
Thank you chris. I tell my coworkers to check you out. I tell them how you teach me alot.
I like your vids. I like how no matter what you think is the issue after you over look you always verify all electrical components and move on. Great great vids
I'm a homeowner and tactical systems engineer. I do basic repairs and routine maintenance on my home hvac system (cleaning, capacitors, motors, contactors, etc.). It's a 33 year old Trane Weathertron XL XE-900 that's still running like a top. I love your channel. I watch every video start-to-finish. I've learned much from you and I'm very grateful for the time and effort you invest in these videos.
The old Tranes worked hard. Had one from the 70s that was cooling a 4500sqft home built 1850s, never broke down, finally replaced it for efficiency. Think it underwent one compressor swap in 50 years service.
great info and the way you explain makes me more confident to get in the field
Always great vids! Thanks for the effort you put into these. You do you and enjoy it. Looking forward to the residential replacement if that goes through.
I saved a walk in full of products at my work because I watch so many of your videos lol was stuck in defrost in the stat lol
Totally agree, Never rush in a job where diagnosis and/or repairs are involved. It's easy to miss something or even get hurt when you go too fast, seen it far too many times. Always watch to end and enjoy watching your work, we think a lot alike. I'm no HVAC tech, just a elec/mech engineer in UK, but the stuff I've learnt from your videos has helped me diagnose and fix mine and a few friends car A/C systems. Also thought me how to look after my refrigeration systems so thank You for that. Take care and stay safe!
I usually try and watch each video start to finish you make great videos I'm a engine machinist reconditioner & mechanic by trade and on the topic of being pushed for time that's a good topic for the mechanical industry "we want this 8 hour job done within 6 hours and if you go over that you can pack your stuff".
Anybody who is stupid enough to threaten a person with their job in this job market is nuts. ( I used the word nuts just to be civil). If you are any kind of a mechanic you can practically name your price and have a new job tomorrow ( or maybe late this afternoon). When I was working as a mechanic in my younger years, I would pride myself on the fact that I never had something I worked on come back until something else broke.
Doing the job "right" is much better than doing it quickly, both for your business and also for the customer.
It's time for Chris' second channel: HAVOC/R, where he breaks units to teach his techs.
Ha ha good idea
"And here, we demonstrate a case where the customer has bypassed the hi pressure limit switch. Let's see if the tech can figure it out in time...." (Hahahahaha.)
Thanks for the great content. Thanks again for being a great teacher who leads by an example
I do not rush when I’m alone or even with my boss with me who has 35 plus years in experience and can diagnose and fix way faster than me. He is great teacher and extremely knowledgeable. When he with me hovering I just lay my tools down and step back tell him here you do it or you go find something else to do or just watch and get back I’ll get this 😂😂 . It’s just him and me so it’s a great job no pressure ever
Love your videos to the end! I enjoy your troubleshooting steps and listening to a professional in their trade. I'm not in HVAC but we have a service section at work and I've been working a lot with them lately. I use your videos to get some bit of grasp as to what they talk and converse about.. though, I'm in R&D and really have only made reports for for them but it's still fun. Thanks for making these public and sharing your videos.!
Gracias por tus consejos y explicaciones, desde Córdoba, Argentina Te sigo siempre, nunca dejes de brindar tus conociemientos hay gente como yo que necesitamos humildemente aprender de monstruos como vos, simplemete gracias. Nunca dejes caer el canal, aca estamos siempre con vos !!!!.-
You definitely know how to troubleshoot and explain it very well
Made it to the end. Love your content, and it’s definitely not stale in my opinion!
Always appreciate the effort and professionalism in your work and video editing. Seeing you open up a broken compressor or showing your work van setup is a great peek behind the scenes.
I really enjoy the videos and always watch all the way through also enjoy the march thank you sir, its also nice to see how other techs do things, wish your daughter happy birthday for us my youngest just turned 8 they grow so fast.
Lol love the big picture stuff, keep up the great work love the channel 👍
Great video, as usual I enjoyed watching the whole thing!
Thanks for the great content! I’ve learned so much from you, I wish my employer would invest in its techs like you!
Love the content, and always make it to the end. Thanks for what you do, your channel and a few others are my television these days. Greeting from a very warm DFW.
Great video as always. Hope you save the outro outtakes for HVAC Overtime.
I'm self employed also. That has allowed me to slow way down, and spend more time on customer equipment. Don't get me wrong....I'm busy as he'll, but I work at my own pace, and haven't lost any business over it. Keep up the good work!!!!!!
I want to start by saying thank you for the content you push and I can definitely understand how tedious making these videos can be especially after a long hot day now being in the summer. I’m 8 months new into the trade and there are days where I come home and beat myself up because I feel like an idiot because I can’t solve everything but watching your videos has given me a lot of extra training that my company doesn’t provide (sometimes it’s hard to teach until it comes up) and I truly am very grateful for that. So definitely love watching all the videos, I’ve gone back and watched everything already so I definitely look forward to new uploads. Thank you again! Keep up the hard work
chris, i love every single video. i am not bored of watching and learning from you. I dun get chance to learn from my senior tech. You are the only person teaching how to deal with customer and evaluate the unit properly. Pls keep up with making videos. To me, watching your video is like following you and learning side by side with you.
I know it's impossible to do everything but I think it's really cool to get into large scale parallel compressor racks that use the coupland discuss compressors. Those are monsters and there isn't many channels on youtube that i've seen that has techs working on them. The grocery store in town has one that does 3 walk in coolers, a freezer, a beer cave, coffers and frozen doors, and merch cases. They use them in Wal-marts, sams clubs, etc and I find those systems very fascinating. I know you'd be able to learn enough to be able to take on one or 2 grocery store's that use these to showcase something exciting and new. I learned basic concepts of how they work and what compressors do what in the system, its really interesting to say the least. Thanks again Chris for making videos. I always wanted to expand into the refrigeration trade but would have to move far away to find work that could support me. HVAC around here is working on old rotten cabins and 60 year old furnaces that no one wants to replace.
Get a camera guy that would change the viewer experience and probably be fun for you. I understand cost might be to expensive to budget that.
Love your channel brother thanks.
good job chris. You always inspire us solving issue like that.
¡Feliz cumpleaños ala hija mayor. Disfrutes el tiempo en familia mientras se puede. Se crecen tan rapidos!
Appreciate the videos! I'm new to the trade after I got layed off as an aircraft mechanic due to covid. Being from Northern BC we have a short season of AC MTC and it's hard to get good experience. Your videos have been better than anything I've learned in textbooks. As with every service tech you always end up working on old equipment and diagnosing odd intermittent issues, these videos help a lot!
I did make it to the end as usual. Actually I joined your channel when you only had 4 videos! I have learned so much from watching your videos. Keep up the good work. I definitely need to help pimp the channel by getting a tee shirt & hat.
Hey Mate .. fantastic videos.. always like when you have a new video to watch .. I mention your videos along with your process to my fellow trades people down under.. well done mate
Every diagnoses is different. Happy to watch every one.
Stay safe Out there Chris, enjoy videos still!