Same to be said about Mossberg. I had a gun with reciever damage and they completely replaced it and sent it back at no charge, done within a few weeks
My cousin had one blow up in his face the first shot and they gave him a full replacement. Took it straight from the gun store to the range and had that bad of a catastrophic failure and they took the loss instead of my cousin
At that price point, they had better have amazing customer service 😂 Somewhat surprisingly, Hi-Point offers phenomenal customer service as well. The firing pin for my 995 bent and they had a replacement in my mailbox 3 days later.
even better if it would be in the box as it should. my goldenboy is put together ruff bur on dovetails in front sight installed so crooked . fun to shoot but shame they don't make their stuff clean and high quality, the finish catches off with your nails it s mhe and expensive but fun to shoot
Lost a smith and wesson cylinder release button for my j frame and contacted customer service and they had it at my front door 30 hours later. American made firearm manufacturers are the best. USA baby
Looks like it's going to be a good carbine and I hope to get some leather made by you for my father as soon as I get enough money because from what I've seen of your work he'll love it. Thanks for sharing good sir and I hope that all is well with you and yours. 🙏🙏
Yes you can do better than that. The charging handle should have been there in the first place. Quality control is 'the' indication of a superior company, not correcting an issue that should have never taken place to begin with. However, it's good that Henry followed through for you. Enjoy your rifle.
With firearms its very easy for the small parts to be lost in transit so most of the time it isnt on the company that makes the gun its on the inbetween time
@@0326Vet; If the firearm is in a sealed case or box when leaving the factory, unless tampered with along the way, there is zero excuse for anything to be missing...period.
@@0326Vet absolutely not. It's sealed from drop off to delivery. No postal employee is handling firearms. You open and show clear and sign an affidavit when you ship the package, it is not opened again. Ever. Period. There are sooooo many restrictions on the mailing of firearms it would make your head explode. Just no, absolutely not. I've worked for usps and ups and I can't even begin to tell you how stupid of an assertion that is. Just no. A simple Google search is usually all that's required to not make yourself look like a wannabe know-it-all. The part was not in nthe package from the factory. Not unless the box was damaged and it fell out unnoticed. Which would be more believable. But firearms aren't even transported with the general postage. They are treated much better than your typical Amazon package.
Not a good thing if you hear about how a company has such good customer service. Means that a lot of people are sending guns back. I bought a .44 mag big boy last year and it would not cycle a single round. Had to send it back and they made it right but pretty disappointed that a $900 gun would not function out of the box.
No joke I was looking in this month's NRA whatever magazine they had an advertisement for the Henry 9 mm rifle the rifle in the picture was missing the charging handle. I was like how do you even load that thing?
I hope your gun works better than honest outlaws did pretty disappointing (i own 2 henrys and had a problem with one the customer service was outstanding)
I cerakoted a old lever action 22 Henry for a guy it was missing the hood for the front site. He called them to buy one and they sent it to him for free and this rifle is from the early 80s
Eh... When I had an issue with my Ruger, 2 years after purchasing it, they sent a replacement part free and included decals and a silicone cleansing towel. When I had an issue with a Smith and Wesson I bought new, they repaired it and sent me a free spare magazine!
Yeah, Customer Service promptly sent the needed accessory, but "you can do better than that". How many people were involved, how much time spent, how much in added costs to the manufacturer simply because somebody didn't do their job?
I agree with the customer service, but it shouldn’t happen in the first place they need a better quality control, so this don’t happen I’m sure you’re not the only one.
Perhaps but there’s also no guarantee they’re the culprit. Shipping companies aren’t known to treat parcels with care. There is definitely a case to be made for the charging handle to be packed more securely in the box however so that it can’t possibly fall out.
@@masonleather_outdoors maybe but shipping company shouldn’t be opening firearm boxes or losing firearm parts either way it sucks like you said can’t say there’s the culprit
Now that he's mentioned that, I've only heard of excellent customer service from gun manufacturers. Anyone have a bad/poor customer service experience?
Am I the only who thinks the idea of being able to just pop a charging handle out and in without disassembly is concerning? I don’t know how critical it may be in a defense situation or a “tactical” situation but it hits me funny.
Their customer service may be amazing, but sadly their quality control inspection sucks. How on earth could the inspector not see that the charging handle was not included in the shipment?
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Same to be said about Mossberg. I had a gun with reciever damage and they completely replaced it and sent it back at no charge, done within a few weeks
My cousin had one blow up in his face the first shot and they gave him a full replacement. Took it straight from the gun store to the range and had that bad of a catastrophic failure and they took the loss instead of my cousin
Mossberg is trouble for me.
You pay for quality and get quality service 👏🏻👏🏻
At that price point, they had better have amazing customer service 😂
Somewhat surprisingly, Hi-Point offers phenomenal customer service as well. The firing pin for my 995 bent and they had a replacement in my mailbox 3 days later.
Awesome of Henry❤
even better if it would be in the box as it should. my goldenboy is put together ruff bur on dovetails in front sight installed so crooked . fun to shoot but shame they don't make their stuff clean and high quality, the finish catches off with your nails it s mhe and expensive but fun to shoot
I love Henry
You can still see your address through the white tape
Nope, that’s the origin address.
@@masonleather_outdoors
Why did you cover up the origin address?
@@teddyfresh9605 to trigger people obviously! :D
@@masonleather_outdoors regardless you can still see it 😂
Vortex's customer service is top notch as well.
I have the same exact deer picture in my office. Now that’s crazy
Lost a smith and wesson cylinder release button for my j frame and contacted customer service and they had it at my front door 30 hours later.
American made firearm manufacturers are the best. USA baby
I'm glad you finally got that charging handle!😂
Looks like it's going to be a good carbine and I hope to get some leather made by you for my father as soon as I get enough money because from what I've seen of your work he'll love it. Thanks for sharing good sir and I hope that all is well with you and yours. 🙏🙏
Watch the honest outlaw video very surprising
Yes you can do better than that. The charging handle should have been there in the first place. Quality control is 'the' indication of a superior company, not correcting an issue that should have never taken place to begin with.
However, it's good that Henry followed through for you. Enjoy your rifle.
With firearms its very easy for the small parts to be lost in transit so most of the time it isnt on the company that makes the gun its on the inbetween time
@@0326Vet; If the firearm is in a sealed case or box when leaving the factory, unless tampered with along the way, there is zero excuse for anything to be missing...period.
@@mcedd54 doesnt work like that, postal companies always open and check firearms in transit
@@0326Vet absolutely not. It's sealed from drop off to delivery. No postal employee is handling firearms. You open and show clear and sign an affidavit when you ship the package, it is not opened again. Ever. Period. There are sooooo many restrictions on the mailing of firearms it would make your head explode. Just no, absolutely not. I've worked for usps and ups and I can't even begin to tell you how stupid of an assertion that is. Just no. A simple Google search is usually all that's required to not make yourself look like a wannabe know-it-all. The part was not in nthe package from the factory. Not unless the box was damaged and it fell out unnoticed. Which would be more believable. But firearms aren't even transported with the general postage. They are treated much better than your typical Amazon package.
@@anon556 literally none of that is true lol
It should have shipped with the part in the first place. I’ve had 2 bad Henry rifles with QC issues.
Not a good thing if you hear about how a company has such good customer service. Means that a lot of people are sending guns back. I bought a .44 mag big boy last year and it would not cycle a single round. Had to send it back and they made it right but pretty disappointed that a $900 gun would not function out of the box.
Stop complaining and be happy
@@tubeguy4066 When you spend nearly a grand on something you usually expect it to function out of the box
@@LilOutdoorsmangoogleplus henry's QC is better than about 95% of the firearms world imo
That was quick
Wow a package inside of a package
Awsome, now let’s get a video of that bad boy in use😃
No joke I was looking in this month's NRA whatever magazine they had an advertisement for the Henry 9 mm rifle the rifle in the picture was missing the charging handle. I was like how do you even load that thing?
The homesteader reminds me of the daisy 880 they look a lot alike
I got a long ranger with a sketchy magazine. Sent out a new one real quick.
I hope your gun works better than honest outlaws did pretty disappointing (i own 2 henrys and had a problem with one the customer service was outstanding)
Dude, that is a sweet looking rifle. I hope it shoots as good as it looks. Its a great retro looking rifle.
amazing service would have been putting it in the box to begin with.
Bro we can still read your address clear as day. Gotta edit that part bud! There’s crazies out there!
Plot twist,it's the wrong part🤣🤣🤣🤣
The service has to be good if they don’t send you what you paid for 😂
I cerakoted a old lever action 22 Henry for a guy it was missing the hood for the front site. He called them to buy one and they sent it to him for free and this rifle is from the early 80s
Eh... When I had an issue with my Ruger, 2 years after purchasing it, they sent a replacement part free and included decals and a silicone cleansing towel.
When I had an issue with a Smith and Wesson I bought new, they repaired it and sent me a free spare magazine!
Nice
The only time I’ve seen customer service this good was from Meze (an audio equipment company)
I thought it was a sear 😏😂😂
love me a bag inside of a bag inside of a bag
🤣 ok I honestly thought you'd have to disassemble the gun again just to install the charging handle.
I really want to see this shoot
Yeah, Customer Service promptly sent the needed accessory, but "you can do better than that". How many people were involved, how much time spent, how much in added costs to the manufacturer simply because somebody didn't do their job?
The firing pin on my Henry Big Boy steel in 45 colt broke, I contacted them and had a new one within that week.
It would be cool to have one of those in 10mm.
I agree with the customer service, but it shouldn’t happen in the first place they need a better quality control, so this don’t happen I’m sure you’re not the only one.
Perhaps but there’s also no guarantee they’re the culprit. Shipping companies aren’t known to treat parcels with care. There is definitely a case to be made for the charging handle to be packed more securely in the box however so that it can’t possibly fall out.
@@masonleather_outdoors maybe but shipping company shouldn’t be opening firearm boxes or losing firearm parts either way it sucks like you said can’t say there’s the culprit
if you didnt mark off the barcode people can still scan it to see the addresses
If someone wants to go through that much trouble, would not be the best place to show up.
Maybe their customer service is so amazing because they're a well practices department owing to Henry's crappy quality control department.
Bro I can still see the full address when you zoom in.
That’s Henry’s
Now that he's mentioned that, I've only heard of excellent customer service from gun manufacturers.
Anyone have a bad/poor customer service experience?
When you shooting it man
"Can't do better than that"
I mean idk you could have gotten the charging handle with it
My mans never worked a packing job lol
Shit happens it's not a if but a when lol
They sent me a magazine when i had an issue right away
Good customer service is not having to wait to shoot your gun.
Am I the only who thinks the idea of being able to just pop a charging handle out and in without disassembly is concerning? I don’t know how critical it may be in a defense situation or a “tactical” situation but it hits me funny.
Their customer service may be amazing, but sadly their quality control inspection sucks. How on earth could the inspector not see that the charging handle was not included in the shipment?
Because with henrys its usually in the sealed tool bag
Who's Henry?
Or is that the address for Henry? Either way blocking it with paper didn't work lol
Worked to get engagement 🧠
They can do a little better. Like making sure the gun has all it's parts in the final inspection, before it's packed and shipped.
Dude you can see your address even with the paper over it
its the origin address. Also, I don't know why they bothered covering it if you can still read it.. and its the origin address.
Gotta have good c.s. when q.c. is trash
1k gun better be
dude never checked the tool bag
we gonna ignore his adress?
That’s the Henry factory so … NGMI
Hey just saying don't use white see-through tape to hide your address
…that’s Henry’s
Has anyone ever told you that you have captivating green eyes?
Yes actually
⚠️⚠️⚠️⚠️⚠️⚠️ you're address is visible through your tape my guy, blurr it my friend!!!!!! ⚠️⚠️⚠️⚠️⚠️⚠️
That’s the from address not the to
@@masonleather_outdoors ok cool, just didn't want a weirdo trying some funny crap
Be careful with your address. It's pretty visible in this.
It’s not visible. That’s the from.
Just lousy packing and employees not paying attention to detail.
actually u CAN do better than that... by not seeking incomplete guns in the first place & having quality control that's knows wtf they're doing
Probably your charging handle that they forgot to put in the box
Not amazing.
" you can't do no better than that" *every company who puts a charging handle in every box to begin with* 👀👀
____ West Coleman ST, ____ Wisconsin. 😏
That’s the Henry factory so … NGMI
All that's grief and you didn't even rack it for all of to hear???