I just became a PA at my site. I'm 19 and am definitely proud of where I've gotten to. Although my new position has its perks, I miss being a tier 1 which may sound silly. I'm one who wants to learn and do everything, and being in a leadership role definitely restricts that. I find the hardest part is when having to staff somebody where I need them, I just have that urge of wanting to go out and do it too, not wanting to be in one place all the time. I said I'd give myself some time to really take in my position before even considering stepping down. But even if I did step down, I fear that I'll get looked down on for it for not having a legitimate reason besides not liking it.
Jalen that is most definitely something to be proud of. Going from associate to PA is not an easy accomplishment. Given that you commented this a couple weeks ago, how have you been feeling since then? I understand how you can feel restricted since you are now on the other end of the operation not necessarily having your hands in the processes. Keep in mind that while you may not be the one doing the work first-hand, you are in a position where you are assisting and/or acting as the mind behind the strategy. If you are struggling to be motivated and excited about what you are doing as a PA, maybe you could try diving into the metrics (if you do not do this already) to see what the impact is of the labor changes and assignments you are making. You yourself are most likely having a very broad impact on the other associates and operation as a whole being a PA, so do your best to not lose sight of that and to think bigger than what your impact is when you are on the line working solo.
Hey Jalen, I'd love to hear an update on your Amazon tenure. True Amazonians are athletes. I've worked at IND4 for 3 months now and my goal is to become a level 5 for the pack department. I am 21. My PAs tell me the very same that they wish that they were T1 again because they are the truest athletes on the field. I send out 15,000 shoes a week. Team amazon.
Thanks for these videos! I got offered a graduate management job yesterday and wouldn’t have been able to do it without your help! Start Feb 22nd and am very excited!
Thanks for the informative video about an FC warehouse! I've been with Amazon for about a year and a half now, I work at a Nonsort Reverse Logistics site, and I was told the same information regarding Teir 2. However, I spoke with my building Site Leader of HR, and she informed me there are actually roles that fall under Teir 2. These roles include ambassador, problem solve, audit, IOL, and ISS. Teir 2 indirect roles are for associates who are wanting to advance from Teir 1 to Teir 3, or if they just want to advance their skill set. Teir 3 can also include Learning Trainer, Human Resources Associate, Safety, Hazmat, etc.; I hope this information was helpful!
Great explanation of the tier system. I definitely understand it a lot better now from u than when explained when I started awhile ago. First time watching your channel
Hi Grant! I just found out I passed my AM interview and now I'm waiting for my official offer letter. Your videos have been really helpful throughout this process. I have a couple questions. When you're on a shift, who else are you working with besides the associates? Are there other L4 and up employees also on the floor? And have you been able to become friends with your coworkers? Thank you!
That is great to hear and congratulations! When I am on shift, I am also working very closely with my manager peers in my department, as well as other departments occasionally. There are other L4 and up employees on the floor and I would say that yes the majority of my coworkers I have good rapport with and we all enjoy being around each other. I am very fortunate to work with a team that is competitive, but not in a negative way toward one another
Tier 3 is not just a PA position, its also TOM Team (TA), ICQA, RME, Learning Trainer and Quality. Tier 4 is not just AM, its also TSS(Tom Support Specialist), TOM IT, Learning Coordinator. also tier 9 exist its the regional managers that oversees the local IXD, FC, SC and DSP Nodes.
Don’t forget T4 is loss prevention specialist ☺️ I think he’s speaking from the standpoint of operations because the other roles are ops support. The tier levels in ops support don’t necessarily mean for example, a regional learning manager can tell an ops area manager what to do, even though the area manager is ranked lower. It doesn’t necessarily work that way. It just means the regional learning manager can tell the local learning manager what to do, and the GM would defer to that position to keep the overall learning process in line. That’s typically how all ops support roles are governed. They answer to both to senior operations managers, the GM, and their regional managers.
My training went really well when I did it a few months ago. Altogether the role has been great - I work with great people and the job is very active which I like. Thank you for watching!
I'm still a tier 1 at a FC as a Picker. Just finished my 2 weeks of cross training which was a great experience for me to work at induct. But I really wanna work myself to PA one day. And the way I'm going looks good just have to put in a lot of work.. we all just got our raise which is great and in 2 months everyone will be getting a bonus check for $500 for Pt & $1000 to Ft which is amazing. I love working at Amazon 100%.
Hi Carmelo - that is great that you were able to get cross-trained in induct, and that you are motivated to work your way to PA. As you said, work hard and maintain a good relationship with your peers. Let management know you are interested in becoming a PA and hopefully one day you will achieve this
@@Grant0669 tysm, well I put in a transfer for ship dock but I didn't get it I got accepted to go to sort department which is a bad ass spot. I don't have to do all tht walking as a picker anymore.. But I really enjoy it at sort despite it draining me with the 10 hour shifts but thts work life at Amazon. 🤟🏾
Level 2 T3/L3 is also DSL delivery station liaison they respond to customers to find packages at a delivery station. There are some level 2 Hr administrator jobs too.
Hi, I just got an interview for the position of a shift manager next week. Is this the same as an area manager? If not, what tier is it and what are the tasks?
Just to correct you there, there is tier 2 in fulfillment centers and they're customers service reps. I'm not sure if all the fulfillment centers have that department but in one of them that i worked at had 2 ladies with small office and they were in charge of calling/receiving calls..etc
Hey Grant, really random but could you do a weekend vlog? Like a day in the life of the 3 or 4 days you have off? I’d think it would be informative/interesting to anyone who is iffy about moving to a new city for a job or something like this!
Hi Grant! Great content! I am about to begin my role as a L4 Area Manager, and I was wondering if it was possible to move from an Area Manager towards the corporate side of Amazon? Thank you!
Thank you for watching! Once you have worked for 90 days you are eligible to apply for other roles within Amazon. It would be possible for you to transition to more of a corporate role
I think a lot of people are here trying to find out what you have to do in order to move up the ladder and get a different color vest. Well, at least that’s how it is at my location…🤷🏽♀️…I work at the Distribution Center in Fayetteville, NC…we stow, pick, and prepare the mail for the drivers…a 19-year-old kid who was there for three months he’s already a learning ambassador, he trained me…he has the green and blue vest I believe and I’ve been there about two months and I’m 40 years old and I’m definitely not trying to work hard lol! I see that the people with the red operations vests just Walk around bossing people around and they don’t even do anything! I’m trying to get their status and I have a business degree, so how can I use that in order to move up the ladder? Or maybe even move into HR?
Hello Grant. Thank you so much for your video and it was really useful for me. I am about to start my new graduate role as a L4 Area Manager next year, and have two questions which I would like you to give me some comments on if your time allows. ①Though it is going to be my first ever full time job after my undergraduate degree, my job description includes people management. What could be one way to communicate with my team members who could be older than me and have much more know-hows at the site? ②What kind of career paths are possible or common among L4 AMs, other than changing role through internal transfer? If you have any idea or know somebody who did so, please share me some cases. Thank you so much for reading til the end despite its length !
Hey Yummie! I'm just starting the interview process for the Area Manager position in my area and am in the same boat. This will be my first full-time job post undergrad! Do you have any advice for me going through the different interview stages? How many stages were there and what were they like?
Hi Grant, please how does promotions happen? Do you have to find the opening and apply or it's awarded to you based on performance? Also, how long does it take to get promoted?
Great question - It could happen differently at each type of facility, however in general as you demonstrate consistent and effective performance over time, leadership will take notice and then eventually make the decision to "incline" you for a promotion. You would be informed that you are inclined, and then once a role at the level you will be promoted to is open, it could be yours (or be awarded to someone else who is also inclined).
@@Grant0669 when you say leadership , do you mean the level 5 operation managers ? or level 4 area manger ? or even level 3 PA and yard marshals ? also ,, who has the most saying ? the level 4 ??? or the only one that takes notice and will promote someone is level 6 , 5 ?? because im cool with level 4 - level 1 because we work and grind together as a team but with the level 5 and 6 hardly any interaction. also, when you say incline one must apply for PA to be inclined right,, like out of the blue they wont just incline you because u actually have to go to internal job application and apply for a level 3 role. like if someone stays pat and dont apply for anything and leadership wants to promote u to level 3 they will tell u in person or like where i get such notification that says incline ???
Hey Grant, I just signed my onboarding employment documents as an L5 employee. I was wondering what to expect next, or if I’m done until my start date (about two weeks from now). Your videos have been super helpful, I’ve just been in limbo since my signing day (Nov) to my start date (April). Any info will help!
Congratulations! You are pretty much finished until your start date unless you have to relocate. They'll send you anything you need to complete before then but I would just enjoy the time between now and beginning. That is a really long spread between signing and starting so I'm glad your date is so close.
Hi Grant, thanks for making these videos. I have a quick question, are you in a FC of delivery station and what is the difference in being an AM in FC vs DS?
Hi Craig - thank you for watching! I am in a FC. FC have inventory and practice the sortation/packing of the items, whereas delivery stations deal with sorting/processing/shipping out customer shipments that come in from FCs. So, a customer order will go to a FC that houses the products, which are packaged and sent to a delivery station which then sorts the shipments by delivery destination and then sends the shipments to customers' addresses.
Hello Grant, Can you do a video specially about Process Assistant? Meaning what time they have to be to their shift or what to wear. When do they take their breaks? What meetings are they allow to attend. The starting pay and do they get raises. Thanks so much!
I just got my offer letter to become a PA. I going to start on Sunday. I am on front half days, so my days will be Sun-Mon 7:30-6:00. You could be assigned in any 1 of the 4 quadrants, the 1st I listed, 2nd one is front half nights Sun-Wed they come in somewheres around 6-6:30 to 5:30 a.m I believe. Next is back half days which is Wed-Sat 7:30-6:00. And then back half nights which is come in around 6-6:30 to like 5:30 a.m. I can’t really answer any of your other questions yet as I do not know
It doesn't make sense to skip a level despite what the company says. There's a reason for it not to be published similar to their naming conventions of facilities. Every now and then you'll find a facility's name, acronym, or nomenclature sequence # skipped somewhere. But I'll go on a tangent so that's another conversation. About L2: it is more commonly understood to be considered Learning Ambassadors or LAs...rather unofficially. (Some people may even equate that to being part of a team like safety or part of the Loss Prevention Committee or ISS and so on. But I digress). LAs function as Leads or colloquially Lead Assistants to the PAs aka Process Assistants who in turn function similar to assistants to managers, particularly Area Managers as you stated. L5 managers can also be viewed as Sr (Area) Managers while L4 can be at times considered Jr. Managers. Both are officially known as Area Managers. About L3 & below: people often confuse Level 3s as Tier 3s or Level 1s as Tier 1s and so forth interchangeably. Tiers (can also) describe your tenure within the company, despite your Level. For example, if you've been there for at least a year or a year ½, roughly speaking, that is “the next *tier* up”. A Level focuses more on your position within the company. Sometimes happenings within Amazon exceeds research. One has to be in the company or know knowledgeable Amazonians or (former/current/internal/external) customers to really understand the nuances. However, that doesn't necessarily apply to you since you're part of the culture. More to the point, someone can be a Tier 3 being in the company for at least 2 years but still be at Level 1. Reasons vary but a common reason is that being Tier 3 with less responsibilities but more time within the company pays more than a Level 3 with more responsibilities with less time within the company. A con to that could be a slow progression to leadership roles for the Tier 1 associate vs the Level 3 associate. Also, if a Tier 3 (but still Lv. 1) decides after so many years to finally move up to a Level 3 position successfully, in many cases, their pay will be slightly reduced to start at that position's (L3's) pay rate instead of what they could make as a tenured Tier 3 employee. Communication around affected employees, indicated that there were a number of upset tenured Tier 3 associates who became Level 3 PAs but weren't previously aware of this. For best results, put your bids in early for progression up the chain of command. And don't just only settle for the next step up. Go for several levels up instead to compensate, etc. Like Jalen Pappe in the comments. And he's only 19 too! Yet he misses -Tier 1- Level 1 for honorable or legitimate reasons, he's even more proud of his accomplishment of being a -Tier 3- Level 3. Note: a Level 9 would be considered the Director level(s) or the _report to_ , from the GM, also known as Regional Managers in a more traditional sense. Additionally, there seem to be site locations where there are no Senior Ops Managers but only Operations Managers instead. That may or may not be the reasons for those site's GMs to be an L7 instead of an L8.
Thanks for the video! I am a data analyst considering a switch to operations and will start a PT MBA program in the fall. Which level would be the best for me, if I were to start today? I would assume between levels 4-6
L4 and L5 area managers have very similar responsibilities. L4 is an entry-level candidate who likely is a recent college graduate or who has a limited number of years of relevant experience.
Hello, Grant! Thank you for posting all your videos. It helps me to understand how to work at FCs. I would like to know what kinds of skills or software should I prepare to deal with data driven management as an Area manager. I’m really appreciate with your help in advance.
Hi Masato! Thank you for watching the videos, I am happy to hear that it helps you in some way. In general the best way to prepare for data driven management is to be comfortable working with excel. I wish I could give you specific tasks to practice or specific resources, but you really just have to learn during orientation and on the job how to use the tools Amazon utilizes to track and store their data. None of the tools are extremely difficult to use once you learn them. Data driven management comes into play heavily here because a lot of the feedback you give associates is based on data specifically tied to them. You will discover your own methods and strategies with how you approach giving this feedback
Thank you so much @@Grant0669 even though you must be busy. I really appreciate your reply and for taking your time. It helped me to understand more about data-driven management. I have 2 more months until the training begins. Thus, It would be very helpful if you have any recommended books or online courses to make the transition smoother. Thank you very much for your support and insights.
@@VCMASA Of course! One book that is really helpful just in terms of leadership skills is called Strength Based Leadership. Another area manager I work with recommended this to me and it is a great read which basically teaches you about leadership styles and capitializing on your strengths. I have attached the link at the end of this message. When it comes to the technical portion, if anyone else on here has specific recommendations they can share, that would be great. It is hard to think of specific resources to use to improve here. www.amazon.com/gp/product/1595620257/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1
Hey Grant! Thanks so much for all your vidoes, they'v helped on my amazon journey a lot! I was wondering if you know the differences between area manager and transporation area manager? In terms of levels, salary, shifts, and respoonsibilities. Thank you in advance.
That is really great to hear and thank you for watching them. The best way to look at the differences in those categories is to compare job descriptions that you find online. In general, a transportation area manager would be working under Amazon Transportation Services. The difference in title really is only clarifying you’d be working in transportation rather than something like fulfillment
@@RestaurantManager101 Get to know your associates and your peers, and ask as many questions as you can. If you do not know what you are doing, never pretend that you do otherwise you won't learn!
Grant Anderson I have been with Amazon for 4 years coming on my 5th year at amazon as a tier 1 and I am hoping to get to into the Amazon Technical Academy I hope I get in after all of the admission process is done.
As a PA, I encountered a fellow on the OB shipdock w/o proper PPE (His Reflective Vest). He was an Lv. 10 Regional Manager. - I did notice the red ring of tenure around his badge - But I figured "Well he should have known, right?" None the less I heard about it later. Rather, was questioned "Did you talk to that guy?! What did you say? You told him to... HAHAHAAA"" But Mr. Jassy just visited out site. At least this time I knew who I was dealing with LOL
Great breakdown dude, keep up the good work. Don’t mind me if I’m critical on some material but we are coworkers. Is amazon ok with you making these videos?
As you should be. I make these videos because I like connecting with people and providing insight to my professional growth so provide any additional information if you would like
In general you achieve this through how you allocate your labor. This does not fall specifically only on the area manager, but rather the entire site and everyone works together to achieve this.
@@Grant0669 thank you for answering my question. I start in April as a area manager. And just wanted to get a better understanding of the type of things I will have to face and handle in order to be successful in this line of work.
hey grant! kind of a weird question but I just got hired as an L5 in Wallingford CT. I was wondering i there was any way we could chime some time, i watch a lot of your videos and had a few questions as i’m going through academy at the moment. let me know!
Hi Alex - are you using AFM to refer to Amnesty Floor Manager? If so, I do not know very much about this role. If you do apply to the position, this is something you can ask your recruiter once you are in direct contact with them
Hey Grant! Thanks for the explanation! I'm guessing an MBA is more so recommended past L5/L6? Also, I think another video topic could be about career paths perhaps? Particularly after being an area manager or if one does not climb the ladder. I know some transition into operation roles in other companies with the Amazon name carrying weight, some go into project management. With the high turnover for area managers, would be interesting to hear your insight on this if you have come across any relevant info. Cheers.
An MBA is recommended for a lot of positions, but not typically required in the operations realm. It can only help if you have one and yes I would imagine it would be to your benefit L5 or greater. Career paths is a great topic - I will look into this and potentially do a video covering lateral moves to different roles outside of the operations world. Thank you for the suggestion!
Hey Grant! Thanks for the great videos. Quick question..... is a shift lead like a PA???? OR is this a newer roll that was needed for amazon fresh stores? Any idea????
That is a really great question... I am not 100% sure but I believe a shift lead is an entry level position at sites such as Amazon Lockers. They could be at Fresh Stores as well - if anyone else has a solid answer to this that would be appreciated
Hey bro, amazing job. I’m interviewing for a roll called Team Lead. I’m not really sure where this fits inside this explanations you have provided. I hope you can help me out. Cheers!
I work at the Amazon delivery station. The work there is beyond brutal. They make one person each pick and stow multiple aisles at one time which is impossible. Why does Amazon make us do this? It is totally unfair how they set that up as some sort of standard policy we have to follow. That's messed up. We be struggling to keep up with the work load when we are short on help.
Yeah I work at a delivery station and it is hard work but it’s best to work smart! I’m always stowing in mine and usually stow around 690 parcels an hour on average and at the end my feet kill! However there’s another guy in my warehouse who’s top and stows usually between 650 and 800 parcels an hour!
@@TMB1974 honestly mate don’t use the stow carts, when grabbing the baskets place in middle and grab parcels look at yellow sticker and remember where the bags are so you’re quick scanning them in
@@TMB1974 I’m not sure but start off slow then go quicker because I use to make the mistake of going quick straight away which would make my stow rate 800-1000 an hour but drops in about 10 mins as you get more parcels on buffer. So start slow and get quicker with more parcels and just keep at a constant rhythm. If I had to guess I’d say I stow about 60-120 parcels a minute but I’m not sure, on average I stow around 3000-6000 a night
To progress from level 1 just remember to constantly kiss your pa's and am's butt. On the rare occasion an ops manager steps out onto the floor, smile constantly and dive in there, you really gotta get that nose brown.
Question about work culture and promotions. Does Amazon promote from the 4/5 to 6 or are they outside hires? Is there a competitive spirit among 4/5s to get promoted or is there a healthy spirit of cooperation?
Amazon does promote up the sequence of the levels - coming in from outside the company is not the only way to advance up the ladder. There is a competitive spirit across the board but from those I interact with, it is not in an unhealthy spirit of competition - most everyone is motivated to advance. I am sure you will come across certain individuals who may not be in healthy of a spirit, but that will be anywhere
If you choose a part-time shift as an associate, you should be able to change your shift later once you have started work, but be sure to ask HR if there is a requirement for how long you must stay in your shift until you are eligible to request a change
Hi Grant. I have a quick question. The wording in my offer is quite confusing. How are the Amazon Restricted Stock Units paid out? Is it only after 1 year of working that I start getting them? Or do they start to vest immediately after my first day? Thanks in advance,
Good question. They will start vesting once you hit one year of tenure. Your vesting schedule is laid out in your offer. It may state a percentage or number of shares which vest each year. Typically with companies which offer RSUs, they will exponential vest. This means that the number of shares which vest (become yours) the first couple years is much less than the amount that vest in later years
Hey Grant quick question... How was your Amazon background check? Did they contact previous employers and schools? Did they have you do a drug test? Did you have to interview? I'm about to start mine in 2 weeks and don't really know what to expect as this will be my first job at a multinational.
Hello - the background check was conducted but I never heard anything about it other than when it started and when it was complete. As a multinational the background check may be more comprehensive, but I am not sure
@@Grant0669 He Grant! Your videos are super helpful! Since you are on this topic, I was just hired as an (Entry) area manager. Is this the same as level 4 area managers? Or a totally different stage? Also question on the background check. I am waiting for my salary offer to be emailed. When do they run the background check? Is it after you accepted the salary offer or before? Wouldnt they run a background check before they send you the salary offer?
@@belalrhaimeh341 Thank you for watching them! Congratulations on getting the offer. I do believe that is the same as a level 4 area manager. The background check is typically run after you receive an offer prior to signing documentation - definitely double check with your recruiter on this so you can get an official answer. Your offer will not be officially solidified until all paperwork is signed AND the background check is complete.
At our station L4s are old ladies or kids out of college they push a lot to PAs who often knows and does actual work. L5s are super lazy barely work 10 hrs and get 3 days off. There’s no incentive to work hard as L3 because there’s no bonus hitting metrics just free lunch once in a while.
That's unfortunate to hear that your experience with L4/L5 managers has not been positive. Those PAs will definitely become fantastic leaders as they progress in their career
That is a good question - I have seen from various resources that a shift lead is an entry-level hourly role, and other resources that say it is synonymous with the Area Manager role. It is my assumption that a shift lead would be a tier 3 role (not at the area manager level) but like I said, I am not sure on this one.
Hello Grant, Is, there hard to move up from tier one associate to area manager, and maybe I can apply for AM if I have two years experiences. In addition, can I also move up to HR or learning team. thank you
Good question! Moving from an associate to a manager is definitely possible, but it is difficult. You would need to demonstrate a strong desire and ability to learn new skills and develop a positive relationship with your managers. Become a process assistant (if you have those at your site) is the next really great step after being an associate for some time. Then from there you can continually progress. As for moving to HR or Learning, I would suggest meeting and networking with those people in that field at your site so that you can get your name out there. Have those conversations and get advice from them and I bet that will help a lot.
@@Grant0669 currently there is one PA in my shift and can I still apply for the second PA? Meanwhile, should I partner with my area manager and let them know I am willing to learning new things . just make sure I am in good standing and nothing on Adapt feedback
@@liangxuanwang6392 I will try to answer as best as I can. As far the HR part I don’t know how you get into that exactly but I do know an HR person who started just as a normal tier 1 associate on the floor. If u wanted to be a tier 3 learning trainer, I would suggest 1st becoming a learning ambassador, this way it shows that u would be able to do a good job. At my site they literally just recently put out a position for the learning position. They actually hired to interim learning training and one full time learning trainer. I could have applied for this but I applied for the PA spot instead. As far as your point about an AM. I would it would be extremely difficult to just jump from a tier one to a tier 4 AM, not impossible but extremely difficult. What I would recommend and what I’m gonna do myself hopefully is be a PA for a little bit and then apply to be a AM at some point. I literally just today got my offer letter for a PA. 2 PA’s at my site just got to be AM’s now at a different site close by and I do know they were both tier 1’s before. Also this is in absolutely no way a requirement but myself and the 2 other PA’s went from a tier 1 to still a tier 1 but a learning ambassador and then to a PA. Becoming a learning ambassador like I said is not required I do know someone that just became a PA and they weren’t a learning ambassador but from what I have seen at my site, a lot of the PA’s were learning ambassadors before becoming a PA. So definitely not a requirement but I definitely think becoming a learning ambassador would help, before moving to the next step
@@marktheshark2569 that’s the really great comment, and do you know what do PA do at the station compared to management? seems like PAs do more things than manager. And what’s interim driver trainer? seasonal role? also compared to L3 driver trainer
@@liangxuanwang6392 honestly I don’t know all the answers my site is different than yours from what it seems. My Amazon is not a fulfillment center, the boxes come to us packaged and we sent them to the right location. As for your point about PA’s doing more work, I kinda agree, at my site we have multiple PA’s and each PA is in charge of something. Ex 1 runs the high side, 1 runs the low side, 1 runs small sort, 1 runs inbound and 1 runs outbound/logistics if we have it in that particular sort. There is then 1 AM who is in charge of running the sort, they don’t do much besides make calls outs on the radio about how much volume we’re doing in the shift they will ask for more or less flow from inbound and help out with miscellaneous things if needed. The other AM’s don’t really do to much much besides helping someone out occasionally and doing a bit of logistics stuff sometimes
If you are an operations manager at another company and are interested in pursing that role at Amazon, there is nothing stopping anyone from having the ability to apply. With that being said, prior to applying I would make sure you look at the job responsibilities and qualifications to make sure the positions parallel one-another so you aren't applying to a role you are over/under qualified for.
During your first year salaried employees receive 2 weeks of vacation and around one week of personal time. This is the standard, then as the years progress your vacation time increases as well.
Hii I did work at Amazon ( delivery station) for approximately about one year. After that I leave my job due to some personal reasons. Now I again started work amazon FC as a stower. Could you please help how can I apply for process assistant.
My only suggestion is to keep an eye our for any open roles that you find posted online, and do your best to shape up your resume so that when you apply you have put your best foot forward. Best of luck to you!
Hey Grant. What’s the difference between a level 4 and a level 5 manager in regards to 1. Responsibilities and 2. Salary. I’ll be starting in April and not sure how to tell if I’m 4 or 5 (employment letter isn’t clear)
Level 4 is mainly for those recent graduates while level 5 is for those with lots of experience in any management roles. Salary wise, it depends. level 4 can be somwhere between 50k to 60k while level 5 is over 70k. Responsibility wise I'm not sure but no big differences really pretty much the same. Hope that helps!
Hi Jovel - this is a good question. The number of area managers varies greatly depending on the type/size of facility. The number of AMs likely correlates to the size of the facility in square-footage, the number of associates, and the number of department, but this is just my speculation.
The first step to make a switch to a new role is to identify what you would like to move to, or which of your skills you would like to utilize more, and then have an open conversation with your manager about wanting to begin this transition. Hopefully they will support you with this process, otherwise you can take it into your own hands and start networking across your business to learn about open roles
The main difference is the experience level of the candidate prior to joining Amazon. It appears that most L4 managers are entry level with minimal experience, whereas most L5s have 2+ years of relevant experience. L4 Area Managers could also be individuals who have worked their way up from promotions through the lower levels
It depends on how good you are at analyzing data.. I would not say it was too extremely difficult but I don't know my score so cannot say how well I actually did or didn't do!
Im a Tier 3 and amazon makes it seem like we dont do enough or just kook down, the environment is toxic people were the vest and feel so high level but its just a fucking vest. We need to all get paid more and the tier 1’s need a raze
Whether you are tier 1 or tier 3 (or tier 2 since I now know they exist) you do a lot of valuable work. You should feel appreciated for the work you put in and I hope that your leadership expresses this to you.
Learning and safety fall within this spectrum too! Learning is a very cool department, I admired the associates and AMs who were in Learning because they were the first faces that associates and AMs would see/meet when starting in operations. A good Learning team sets the tone for an initial positive experience in my opinion
How a bachelor's degree would help you depends on the role - naturally this will open doors for you but there are certain roles someone with and without a degree could be in
I just became a PA at my site. I'm 19 and am definitely proud of where I've gotten to. Although my new position has its perks, I miss being a tier 1 which may sound silly. I'm one who wants to learn and do everything, and being in a leadership role definitely restricts that. I find the hardest part is when having to staff somebody where I need them, I just have that urge of wanting to go out and do it too, not wanting to be in one place all the time. I said I'd give myself some time to really take in my position before even considering stepping down. But even if I did step down, I fear that I'll get looked down on for it for not having a legitimate reason besides not liking it.
Jalen that is most definitely something to be proud of. Going from associate to PA is not an easy accomplishment. Given that you commented this a couple weeks ago, how have you been feeling since then?
I understand how you can feel restricted since you are now on the other end of the operation not necessarily having your hands in the processes. Keep in mind that while you may not be the one doing the work first-hand, you are in a position where you are assisting and/or acting as the mind behind the strategy. If you are struggling to be motivated and excited about what you are doing as a PA, maybe you could try diving into the metrics (if you do not do this already) to see what the impact is of the labor changes and assignments you are making. You yourself are most likely having a very broad impact on the other associates and operation as a whole being a PA, so do your best to not lose sight of that and to think bigger than what your impact is when you are on the line working solo.
Hey Jalen, I'd love to hear an update on your Amazon tenure. True Amazonians are athletes. I've worked at IND4 for 3 months now and my goal is to become a level 5 for the pack department. I am 21. My PAs tell me the very same that they wish that they were T1 again because they are the truest athletes on the field. I send out 15,000 shoes a week. Team amazon.
I’m a 19 year old PA at Amazon as well, and it can be hard being a PA sometimes
Thanks for these videos! I got offered a graduate management job yesterday and wouldn’t have been able to do it without your help! Start Feb 22nd and am very excited!
That is great news, I’m excited for you to start. Thank you for watching the videos it makes me happy they helped you in some way
Wts the salary 😅
Thanks for the informative video about an FC warehouse! I've been with Amazon for about a year and a half now, I work at a Nonsort Reverse Logistics site, and I was told the same information regarding Teir 2. However, I spoke with my building Site Leader of HR, and she informed me there are actually roles that fall under Teir 2. These roles include ambassador, problem solve, audit, IOL, and ISS. Teir 2 indirect roles are for associates who are wanting to advance from Teir 1 to Teir 3, or if they just want to advance their skill set. Teir 3 can also include Learning Trainer, Human Resources Associate, Safety, Hazmat, etc.; I hope this information was helpful!
This was great Haley, thank you for sharing!
Great explanation of the tier system. I definitely understand it a lot better now from u than when explained when I started awhile ago. First time watching your channel
YOUR CHANNEL IS AWSOME AND EXTREMELY INFORMATIVE!! THANK YOU 😊
I just earned my Ambassador vest! Ready to go even higher
That is a big deal!
Congratulations
Hi Grant! I just found out I passed my AM interview and now I'm waiting for my official offer letter. Your videos have been really helpful throughout this process. I have a couple questions. When you're on a shift, who else are you working with besides the associates? Are there other L4 and up employees also on the floor? And have you been able to become friends with your coworkers? Thank you!
That is great to hear and congratulations! When I am on shift, I am also working very closely with my manager peers in my department, as well as other departments occasionally. There are other L4 and up employees on the floor and I would say that yes the majority of my coworkers I have good rapport with and we all enjoy being around each other. I am very fortunate to work with a team that is competitive, but not in a negative way toward one another
Im reading all of your responses and all of them are CORRECT. Third week of training and cant wait to complete it so I can officially start!
I am excited for you! Best of luck!
Tier 3 is not just a PA position, its also TOM Team (TA), ICQA, RME, Learning Trainer and Quality. Tier 4 is not just AM, its also TSS(Tom Support Specialist), TOM IT, Learning Coordinator. also tier 9 exist its the regional managers that oversees the local IXD, FC, SC and DSP Nodes.
Don’t forget T4 is loss prevention specialist ☺️
I think he’s speaking from the standpoint of operations because the other roles are ops support. The tier levels in ops support don’t necessarily mean for example, a regional learning manager can tell an ops area manager what to do, even though the area manager is ranked lower. It doesn’t necessarily work that way. It just means the regional learning manager can tell the local learning manager what to do, and the GM would defer to that position to keep the overall learning process in line. That’s typically how all ops support roles are governed. They answer to both to senior operations managers, the GM, and their regional managers.
A good explanation of all levels in Amazon! Thank you very much!!
It’s a pity you aren’t no longer working in Amazon.
Hi Grant! How’s training going? I just started my second week of training on site as an Area Manager. Great videos and content!
My training went really well when I did it a few months ago. Altogether the role has been great - I work with great people and the job is very active which I like. Thank you for watching!
I'm still a tier 1 at a FC as a Picker. Just finished my 2 weeks of cross training which was a great experience for me to work at induct. But I really wanna work myself to PA one day. And the way I'm going looks good just have to put in a lot of work.. we all just got our raise which is great and in 2 months everyone will be getting a bonus check for $500 for Pt & $1000 to Ft which is amazing. I love working at Amazon 100%.
Hi Carmelo - that is great that you were able to get cross-trained in induct, and that you are motivated to work your way to PA. As you said, work hard and maintain a good relationship with your peers. Let management know you are interested in becoming a PA and hopefully one day you will achieve this
@@Grant0669 tysm, well I put in a transfer for ship dock but I didn't get it I got accepted to go to sort department which is a bad ass spot. I don't have to do all tht walking as a picker anymore.. But I really enjoy it at sort despite it draining me with the 10 hour shifts but thts work life at Amazon. 🤟🏾
Level 2 is the customer service reps at the Amazon Call Centers
Thank you for sharing this!!
got it
Level 2 T3/L3 is also DSL delivery station liaison they respond to customers to find packages at a delivery station. There are some level 2 Hr administrator jobs too.
Thank you for sharing! All the comments clarifying level 2 roles have been extremely helpful for myself and others to learn about
Is Delivery Station Liaison level 2 or 3?
Hey Grant! Thanks so much, ur all videos will help me on my Amazon journey.
Thanks again for sharing with us
That makes me very happy to hear that :)
Hi, I just got an interview for the position of a shift manager next week. Is this the same as an area manager? If not, what tier is it and what are the tasks?
Hi Tonia! It is my understanding that a shift manager and area manager are two separate roles. I hope that your interview went well!
Just to correct you there, there is tier 2 in fulfillment centers and they're customers service reps. I'm not sure if all the fulfillment centers have that department but in one of them that i worked at had 2 ladies with small office and they were in charge of calling/receiving calls..etc
Good to know! I know for sure my site does not have tier 2 but thanks for sharing that others do
Hey Grant, really random but could you do a weekend vlog? Like a day in the life of the 3 or 4 days you have off? I’d think it would be informative/interesting to anyone who is iffy about moving to a new city for a job or something like this!
That's a really good idea... I will do this!
Hi Grant! Great content! I am about to begin my role as a L4 Area Manager, and I was wondering if it was possible to move from an Area Manager towards the corporate side of Amazon? Thank you!
Thank you for watching! Once you have worked for 90 days you are eligible to apply for other roles within Amazon. It would be possible for you to transition to more of a corporate role
Are you still a L4?
I think a lot of people are here trying to find out what you have to do in order to move up the ladder and get a different color vest. Well, at least that’s how it is at my location…🤷🏽♀️…I work at the Distribution Center in Fayetteville, NC…we stow, pick, and prepare the mail for the drivers…a 19-year-old kid who was there for three months he’s already a learning ambassador, he trained me…he has the green and blue vest I believe and I’ve been there about two months and I’m 40 years old and I’m definitely not trying to work hard lol! I see that the people with the red operations vests just Walk around bossing people around and they don’t even do anything! I’m trying to get their status and I have a business degree, so how can I use that in order to move up the ladder? Or maybe even move into HR?
I have a bachelor degree, is it possible to jump from being a packer to area manager?
Grant what levels would the Loss Prevention Specialist/Site Lead and Loss Prevention Manager hold?
I believe these are L3 roles
@@Grant0669 L4 for specialist. LPM is L6
Hello Grant. Thank you so much for your video and it was really useful for me. I am about to start my new graduate role as a L4 Area Manager next year, and have two questions which I would like you to give me some comments on if your time allows.
①Though it is going to be my first ever full time job after my undergraduate degree, my job description includes people management. What could be one way to communicate with my team members who could be older than me and have much more know-hows at the site?
②What kind of career paths are possible or common among L4 AMs, other than changing role through internal transfer? If you have any idea or know somebody who did so, please share me some cases.
Thank you so much for reading til the end despite its length !
Hey Yummie! I'm just starting the interview process for the Area Manager position in my area and am in the same boat. This will be my first full-time job post undergrad! Do you have any advice for me going through the different interview stages? How many stages were there and what were they like?
Nice, simple break down... thank you 😊 💎
Hi Grant, please how does promotions happen? Do you have to find the opening and apply or it's awarded to you based on performance? Also, how long does it take to get promoted?
Great question - It could happen differently at each type of facility, however in general as you demonstrate consistent and effective performance over time, leadership will take notice and then eventually make the decision to "incline" you for a promotion. You would be informed that you are inclined, and then once a role at the level you will be promoted to is open, it could be yours (or be awarded to someone else who is also inclined).
@@Grant0669 when you say leadership , do you mean the level 5 operation managers ? or level 4 area manger ? or even level 3 PA and yard marshals ? also ,, who has the most saying ? the level 4 ??? or the only one that takes notice and will promote someone is level 6 , 5 ??
because im cool with level 4 - level 1 because we work and grind together as a team but with the level 5 and 6 hardly any interaction.
also, when you say incline one must apply for PA to be inclined right,, like out of the blue they wont just incline you because u actually have to go to internal job application and apply for a level 3 role.
like if someone stays pat and dont apply for anything and leadership wants to promote u to level 3 they will tell u in person or like where i get such notification that says incline ???
Hey Grant, I just signed my onboarding employment documents as an L5 employee. I was wondering what to expect next, or if I’m done until my start date (about two weeks from now). Your videos have been super helpful, I’ve just been in limbo since my signing day (Nov) to my start date (April). Any info will help!
Congratulations! You are pretty much finished until your start date unless you have to relocate. They'll send you anything you need to complete before then but I would just enjoy the time between now and beginning. That is a really long spread between signing and starting so I'm glad your date is so close.
@@Grant0669 and is the drug test administered on your start date?
@@ethanbillions3111 I think drug testing policies depend on the location you are working for - they should communicate that to you in advance
Hi Grant, thanks for making these videos. I have a quick question, are you in a FC of delivery station and what is the difference in being an AM in FC vs DS?
Hi Craig - thank you for watching! I am in a FC. FC have inventory and practice the sortation/packing of the items, whereas delivery stations deal with sorting/processing/shipping out customer shipments that come in from FCs. So, a customer order will go to a FC that houses the products, which are packaged and sent to a delivery station which then sorts the shipments by delivery destination and then sends the shipments to customers' addresses.
Hello Grant, Can you do a video specially about Process Assistant? Meaning what time they have to be to their shift or what to wear. When do they take their breaks? What meetings are they allow to attend. The starting pay and do they get raises. Thanks so much!
Great suggestion!
I just got my offer letter to become a PA. I going to start on Sunday. I am on front half days, so my days will be Sun-Mon 7:30-6:00. You could be assigned in any 1 of the 4 quadrants, the 1st I listed, 2nd one is front half nights Sun-Wed they come in somewheres around 6-6:30 to 5:30 a.m I believe. Next is back half days which is Wed-Sat 7:30-6:00. And then back half nights which is come in around 6-6:30 to like 5:30 a.m. I can’t really answer any of your other questions yet as I do not know
Hello Grant, Ive read online that Amazon Area Managers are very desirable for recruiters of other companies. Have you experienced anything like this?
I think that would depend on the company, individual, and the amount of exposure you provide yourself to other opportunities
It doesn't make sense to skip a level despite what the company says. There's a reason for it not to be published similar to their naming conventions of facilities. Every now and then you'll find a facility's name, acronym, or nomenclature sequence # skipped somewhere. But I'll go on a tangent so that's another conversation.
About L2: it is more commonly understood to be considered Learning Ambassadors or LAs...rather unofficially. (Some people may even equate that to being part of a team like safety or part of the Loss Prevention Committee or ISS and so on. But I digress). LAs function as Leads or colloquially Lead Assistants to the PAs aka Process Assistants who in turn function similar to assistants to managers, particularly Area Managers as you stated. L5 managers can also be viewed as Sr (Area) Managers while L4 can be at times considered Jr. Managers. Both are officially known as Area Managers.
About L3 & below: people often confuse Level 3s as Tier 3s or Level 1s as Tier 1s and so forth interchangeably.
Tiers (can also) describe your tenure within the company, despite your Level.
For example, if you've been there for at least a year or a year ½, roughly speaking, that is “the next *tier* up”. A Level focuses more on your position within the company. Sometimes happenings within Amazon exceeds research. One has to be in the company or know knowledgeable Amazonians or (former/current/internal/external) customers to really understand the nuances. However, that doesn't necessarily apply to you since you're part of the culture.
More to the point, someone can be a Tier 3 being in the company for at least 2 years but still be at Level 1. Reasons vary but a common reason is that being Tier 3 with less responsibilities but more time within the company pays more than a Level 3 with more responsibilities with less time within the company. A con to that could be a slow progression to leadership roles for the Tier 1 associate vs the Level 3 associate.
Also, if a Tier 3 (but still Lv. 1) decides after so many years to finally move up to a Level 3 position successfully, in many cases, their pay will be slightly reduced to start at that position's (L3's) pay rate instead of what they could make as a tenured Tier 3 employee. Communication around affected employees, indicated that there were a number of upset tenured Tier 3 associates who became Level 3 PAs but weren't previously aware of this.
For best results, put your bids in early for progression up the chain of command. And don't just only settle for the next step up. Go for several levels up instead to compensate, etc. Like Jalen Pappe in the comments. And he's only 19 too! Yet he misses -Tier 1- Level 1 for honorable or legitimate reasons, he's even more proud of his accomplishment of being a -Tier 3- Level 3.
Note: a Level 9 would be considered the Director level(s) or the _report to_ , from the GM, also known as Regional Managers in a more traditional sense. Additionally, there seem to be site locations where there are no Senior Ops Managers but only Operations Managers instead. That may or may not be the reasons for those site's GMs to be an L7 instead of an L8.
Thanks for the video! I am a data analyst considering a switch to operations and will start a PT MBA program in the fall. Which level would be the best for me, if I were to start today? I would assume between levels 4-6
Hi, where is the difference bewegen l4 and l5 because both is area manager
L4 and L5 area managers have very similar responsibilities. L4 is an entry-level candidate who likely is a recent college graduate or who has a limited number of years of relevant experience.
@@Grant0669 thanks for the information and your very usefull content, i had today my Interviews for area manager lvl5.
@@krin9120 of course and I hope that it went well! Keep us all updated on any progression, best of luck!
Hello, Grant! Thank you for posting all your videos. It helps me to understand how to work at FCs. I would like to know what kinds of skills or software should I prepare to deal with data driven management as an Area manager. I’m really appreciate with your help in advance.
Hi Masato! Thank you for watching the videos, I am happy to hear that it helps you in some way. In general the best way to prepare for data driven management is to be comfortable working with excel. I wish I could give you specific tasks to practice or specific resources, but you really just have to learn during orientation and on the job how to use the tools Amazon utilizes to track and store their data. None of the tools are extremely difficult to use once you learn them. Data driven management comes into play heavily here because a lot of the feedback you give associates is based on data specifically tied to them. You will discover your own methods and strategies with how you approach giving this feedback
Thank you so much @@Grant0669 even though you must be busy. I really appreciate your reply and for taking your time. It helped me to understand more about data-driven management. I have 2 more months until the training begins. Thus, It would be very helpful if you have any recommended books or online courses to make the transition smoother. Thank you very much for your support and insights.
@@VCMASA Of course! One book that is really helpful just in terms of leadership skills is called Strength Based Leadership. Another area manager I work with recommended this to me and it is a great read which basically teaches you about leadership styles and capitializing on your strengths. I have attached the link at the end of this message. When it comes to the technical portion, if anyone else on here has specific recommendations they can share, that would be great. It is hard to think of specific resources to use to improve here. www.amazon.com/gp/product/1595620257/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1
I could totally picture you talking at 3 in the morning, with an echo in the warehouse lol
It has happened... many times haha
In the UK it's different... I am a PG on receive and get same as T1... There is a T3 called shift lead. No extra for critical roles either
That is very interesting to hear!
Hey Grant! Thanks so much for all your vidoes, they'v helped on my amazon journey a lot! I was wondering if you know the differences between area manager and transporation area manager? In terms of levels, salary, shifts, and respoonsibilities. Thank you in advance.
That is really great to hear and thank you for watching them. The best way to look at the differences in those categories is to compare job descriptions that you find online. In general, a transportation area manager would be working under Amazon Transportation Services. The difference in title really is only clarifying you’d be working in transportation rather than something like fulfillment
@@Grant0669 that’s my new role, delivery ops, very exciting. Any tips for that role?
@@RestaurantManager101 Get to know your associates and your peers, and ask as many questions as you can. If you do not know what you are doing, never pretend that you do otherwise you won't learn!
@@Grant0669 great videos! I start my first day this Sunday as a packer, I’m real excited to start
Grant Anderson I have been with Amazon for 4 years coming on my 5th year at amazon as a tier 1 and I am hoping to get to into the Amazon Technical Academy I hope I get in after all of the admission process is done.
Dam dude that sucks.. its my 3rd day working at Amazon and they already gave me an ambassador role.
Best of luck with ATA!
As a PA, I encountered a fellow on the OB shipdock w/o proper PPE (His Reflective Vest). He was an Lv. 10 Regional Manager. - I did notice the red ring of tenure around his badge - But I figured "Well he should have known, right?" None the less I heard about it later. Rather, was questioned "Did you talk to that guy?! What did you say? You told him to... HAHAHAAA"" But Mr. Jassy just visited out site. At least this time I knew who I was dealing with LOL
I have an upcoming EA interview and I came to find out those are L4/L5. Is that similar to tier?
What is grand overlord supreme manager
Hi Gunner, Grand Overlord Supreme Manager is such a coveted role that it is exempt from any job level categorization
What level is regional management? Usually you have someone from "regional" doing a site visit. What level are they?
If someone had an associates degree in business admin, how high of a position could they get hired into?
Great breakdown dude, keep up the good work. Don’t mind me if I’m critical on some material but we are coworkers. Is amazon ok with you making these videos?
As you should be. I make these videos because I like connecting with people and providing insight to my professional growth so provide any additional information if you would like
As a area manager how have you met the production requirements or what ever your L6 has set for you?
In general you achieve this through how you allocate your labor. This does not fall specifically only on the area manager, but rather the entire site and everyone works together to achieve this.
@@Grant0669 thank you for answering my question. I start in April as a area manager. And just wanted to get a better understanding of the type of things I will have to face and handle in order to be successful in this line of work.
@@tyrellhill5th April will come soon, best of luck with your start!
@@Grant0669 thank you!
@@TheVintageGlamm good luck!
Whats the pay scale for all the levels? Do you even get much more for being a PA level and Mgr. levels? Or is it just pennies more?
Same pay until you become area manager
The pay will be different at each level
My husband is starting as an area manager in TX February 15th! When would he receive his first paycheck as he as salary?
I would assume the first paycheck would be the last business day of the month - I am not in HR so I do not know specifically
hey grant! kind of a weird question but I just got hired as an L5 in Wallingford CT. I was wondering i there was any way we could chime some time, i watch a lot of your videos and had a few questions as i’m going through academy at the moment. let me know!
Sure just look me up on Chime and shoot me a message any time
Hello quick question! I recently got an application for an afm. Is that a tier 1 position? Is the pay usually the same?
Hi Alex - are you using AFM to refer to Amnesty Floor Manager? If so, I do not know very much about this role. If you do apply to the position, this is something you can ask your recruiter once you are in direct contact with them
Grant are you in a AR sort location?Great videos.
I am and thank you!
Hey Grant! Thanks for the explanation! I'm guessing an MBA is more so recommended past L5/L6?
Also, I think another video topic could be about career paths perhaps? Particularly after being an area manager or if one does not climb the ladder. I know some transition into operation roles in other companies with the Amazon name carrying weight, some go into project management. With the high turnover for area managers, would be interesting to hear your insight on this if you have come across any relevant info. Cheers.
An MBA is recommended for a lot of positions, but not typically required in the operations realm. It can only help if you have one and yes I would imagine it would be to your benefit L5 or greater. Career paths is a great topic - I will look into this and potentially do a video covering lateral moves to different roles outside of the operations world. Thank you for the suggestion!
@@Grant0669 Does the school matter for Amazon (as current employee) when it comes to your MBA?
@@joetropolis As long as its an accredited university, it won't matter.
Hey Grant! Thanks for the great videos. Quick question..... is a shift lead like a PA???? OR is this a newer roll that was needed for amazon fresh stores? Any idea????
That is a really great question... I am not 100% sure but I believe a shift lead is an entry level position at sites such as Amazon Lockers. They could be at Fresh Stores as well - if anyone else has a solid answer to this that would be appreciated
Just started my first week!
I hope it has been off to a good start!
Hey bro, amazing job. I’m interviewing for a roll called Team Lead. I’m not really sure where this fits inside this explanations you have provided. I hope you can help me out. Cheers!
Team leaders are tier 3👍
@@Theking-cv1cw Thanks for the info!
Yes tier 3 and what you do will depend on the type of building you go to! You would likely help lead a team of associates in a specific job function
@@Theking-cv1cw do you know team lead salary? is godd position?
Great info! Thank you
Glad it was helpful!
I work at the Amazon delivery station. The work there is beyond brutal. They make one person each pick and stow multiple aisles at one time which is impossible. Why does Amazon make us do this? It is totally unfair how they set that up as some sort of standard policy we have to follow. That's messed up. We be struggling to keep up with the work load when we are short on help.
Yeah I work at a delivery station and it is hard work but it’s best to work smart! I’m always stowing in mine and usually stow around 690 parcels an hour on average and at the end my feet kill! However there’s another guy in my warehouse who’s top and stows usually between 650 and 800 parcels an hour!
@@lsdxdrillher378 What is the secret to getting high stow rates?
@@TMB1974 honestly mate don’t use the stow carts, when grabbing the baskets place in middle and grab parcels look at yellow sticker and remember where the bags are so you’re quick scanning them in
@@lsdxdrillher378 How many items have to be scanned per minute to increase the stow rates.
@@TMB1974 I’m not sure but start off slow then go quicker because I use to make the mistake of going quick straight away which would make my stow rate 800-1000 an hour but drops in about 10 mins as you get more parcels on buffer. So start slow and get quicker with more parcels and just keep at a constant rhythm. If I had to guess I’d say I stow about 60-120 parcels a minute but I’m not sure, on average I stow around 3000-6000 a night
To progress from level 1 just remember to constantly kiss your pa's and am's butt. On the rare occasion an ops manager steps out onto the floor, smile constantly and dive in there, you really gotta get that nose brown.
Never had to. Straight hustle no butt kissing.
You sound jaded. I never did any of that brown nosing, I just worked hard and was good at my job.
Hey, I’m a picker, packer and stating collate training this week; an you give me any tips for collate?
I am honestly not sure what collate is!
Question about work culture and promotions. Does Amazon promote from the 4/5 to 6 or are they outside hires? Is there a competitive spirit among 4/5s to get promoted or is there a healthy spirit of cooperation?
Amazon does promote up the sequence of the levels - coming in from outside the company is not the only way to advance up the ladder. There is a competitive spirit across the board but from those I interact with, it is not in an unhealthy spirit of competition - most everyone is motivated to advance. I am sure you will come across certain individuals who may not be in healthy of a spirit, but that will be anywhere
If you choose a part-time shift initially when you apply, is it possible to add shift later when you've started work?
If you choose a part-time shift as an associate, you should be able to change your shift later once you have started work, but be sure to ask HR if there is a requirement for how long you must stay in your shift until you are eligible to request a change
What tips do you have for me if u want to start as level 12?
Is the AM role the same as the Shift Manager Role? Shift manager is a L4, but my title isn't AM
I am unsure of this... I would assume that they are different roles
Hi Grant. I have a quick question.
The wording in my offer is quite confusing. How are the Amazon Restricted Stock Units paid out?
Is it only after 1 year of working that I start getting them? Or do they start to vest immediately after my first day?
Thanks in advance,
Good question. They will start vesting once you hit one year of tenure. Your vesting schedule is laid out in your offer. It may state a percentage or number of shares which vest each year. Typically with companies which offer RSUs, they will exponential vest. This means that the number of shares which vest (become yours) the first couple years is much less than the amount that vest in later years
Hey grant, I wanted to ask how long did it take for your back ground check to get results in?
Hi Tyrell - about one week for me
Hey Grant quick question... How was your Amazon background check? Did they contact previous employers and schools? Did they have you do a drug test? Did you have to interview? I'm about to start mine in 2 weeks and don't really know what to expect as this will be my first job at a multinational.
Hello - the background check was conducted but I never heard anything about it other than when it started and when it was complete. As a multinational the background check may be more comprehensive, but I am not sure
@@Grant0669 He Grant! Your videos are super helpful! Since you are on this topic, I was just hired as an (Entry) area manager. Is this the same as level 4 area managers? Or a totally different stage? Also question on the background check. I am waiting for my salary offer to be emailed. When do they run the background check? Is it after you accepted the salary offer or before? Wouldnt they run a background check before they send you the salary offer?
@@belalrhaimeh341 Thank you for watching them! Congratulations on getting the offer. I do believe that is the same as a level 4 area manager. The background check is typically run after you receive an offer prior to signing documentation - definitely double check with your recruiter on this so you can get an official answer. Your offer will not be officially solidified until all paperwork is signed AND the background check is complete.
A tier 2 would be something like a learning ambassador
Final level interview for becoming a loss prevention specialist. Level 4 I believe.
Will SQL be helpful to an L4 Area Manager?
thank you for this!!
:D
At our station L4s are old ladies or kids out of college they push a lot to PAs who often knows and does actual work. L5s are super lazy barely work 10 hrs and get 3 days off. There’s no incentive to work hard as L3 because there’s no bonus hitting metrics just free lunch once in a while.
That's unfortunate to hear that your experience with L4/L5 managers has not been positive. Those PAs will definitely become fantastic leaders as they progress in their career
HR has a Level 2 role. But I think it was seasonal last time I saw it posted. ~ I work at a Fulfillment Center
Thanks for the insight!
Do you know what level a “Delivery Station Liaison” position is?
I am not sure - this is something you can ask the recruiter once you are in contact with them
What is the different between area manager and team manager
do area managers & operations managers wear the same vests? i've seen pa vests, hr vests, etc. but i don't know the identifier for the am.
At my site they do
Same at my site. AM’s and OM’s both wear red
Would the L3 be considered Lead Fulfillment Associates?
This I am not sure of! I am sure someone at your site would be able to tell you, if this is a role that is common where you are working
Hi, where do you think Shift Managers falls into ?
That is a good question - I have seen from various resources that a shift lead is an entry-level hourly role, and other resources that say it is synonymous with the Area Manager role. It is my assumption that a shift lead would be a tier 3 role (not at the area manager level) but like I said, I am not sure on this one.
@@Grant0669 you are correct! I work in recruiting with Amazon.
@@crystalj3617 Nice to meet you!
Hello Grant, Is, there hard to move up from tier one associate to area manager, and maybe I can apply for AM if I have two years experiences. In addition, can I also move up to HR or learning team. thank you
Good question! Moving from an associate to a manager is definitely possible, but it is difficult. You would need to demonstrate a strong desire and ability to learn new skills and develop a positive relationship with your managers. Become a process assistant (if you have those at your site) is the next really great step after being an associate for some time. Then from there you can continually progress. As for moving to HR or Learning, I would suggest meeting and networking with those people in that field at your site so that you can get your name out there. Have those conversations and get advice from them and I bet that will help a lot.
@@Grant0669 currently there is one PA in my shift and can I still apply for the second PA? Meanwhile, should I partner with my area manager and let them know I am willing to learning new things .
just make sure I am in good standing and nothing on Adapt feedback
@@liangxuanwang6392 I will try to answer as best as I can. As far the HR part I don’t know how you get into that exactly but I do know an HR person who started just as a normal tier 1 associate on the floor. If u wanted to be a tier 3 learning trainer, I would suggest 1st becoming a learning ambassador, this way it shows that u would be able to do a good job. At my site they literally just recently put out a position for the learning position. They actually hired to interim learning training and one full time learning trainer. I could have applied for this but I applied for the PA spot instead. As far as your point about an AM. I would it would be extremely difficult to just jump from a tier one to a tier 4 AM, not impossible but extremely difficult. What I would recommend and what I’m gonna do myself hopefully is be a PA for a little bit and then apply to be a AM at some point. I literally just today got my offer letter for a PA. 2 PA’s at my site just got to be AM’s now at a different site close by and I do know they were both tier 1’s before. Also this is in absolutely no way a requirement but myself and the 2 other PA’s went from a tier 1 to still a tier 1 but a learning ambassador and then to a PA. Becoming a learning ambassador like I said is not required I do know someone that just became a PA and they weren’t a learning ambassador but from what I have seen at my site, a lot of the PA’s were learning ambassadors before becoming a PA. So definitely not a requirement but I definitely think becoming a learning ambassador would help, before moving to the next step
@@marktheshark2569 that’s the really great comment, and do you know what do PA do at the station compared to management? seems like PAs do more things than manager.
And what’s interim driver trainer? seasonal role? also compared to L3 driver trainer
@@liangxuanwang6392 honestly I don’t know all the answers my site is different than yours from what it seems. My Amazon is not a fulfillment center, the boxes come to us packaged and we sent them to the right location. As for your point about PA’s doing more work, I kinda agree, at my site we have multiple PA’s and each PA is in charge of something. Ex 1 runs the high side, 1 runs the low side, 1 runs small sort, 1 runs inbound and 1 runs outbound/logistics if we have it in that particular sort. There is then 1 AM who is in charge of running the sort, they don’t do much besides make calls outs on the radio about how much volume we’re doing in the shift they will ask for more or less flow from inbound and help out with miscellaneous things if needed. The other AM’s don’t really do to much much besides helping someone out occasionally and doing a bit of logistics stuff sometimes
Would it be possible to link any sources which back up your claims, tried to find sources backing up how many levels there are
It is difficult to find sources on this - most of what you see will probably come forums
Level 2 not Ambassadors?
If you are a operation manager in other company, can you apply at Amazon for that position?
If you are an operations manager at another company and are interested in pursing that role at Amazon, there is nothing stopping anyone from having the ability to apply. With that being said, prior to applying I would make sure you look at the job responsibilities and qualifications to make sure the positions parallel one-another so you aren't applying to a role you are over/under qualified for.
Thank you so much. One more question what website you apply for manager?
awesome man. Can you tell me about your vacation days? How many weeks or days a year do you get vacation time off?
During your first year salaried employees receive 2 weeks of vacation and around one week of personal time. This is the standard, then as the years progress your vacation time increases as well.
Hii
I did work at Amazon ( delivery station) for approximately about one year. After that I leave my job due to some personal reasons. Now I again started work amazon FC as a stower. Could you please help how can I apply for process assistant.
My only suggestion is to keep an eye our for any open roles that you find posted online, and do your best to shape up your resume so that when you apply you have put your best foot forward. Best of luck to you!
@@Grant0669 Hi, any resume tips? I'm looking to do AM.
is area manager at amazon harder than being a supervisor?
What about level 1 loss prevention?
Hey Grant. What’s the difference between a level 4 and a level 5 manager in regards to 1. Responsibilities and 2. Salary. I’ll be starting in April and not sure how to tell if I’m 4 or 5 (employment letter isn’t clear)
You can reach out to the onboarding recruiter who sent you the offer and ask him the level of the offer you received. It's the easiest way to know
A level 4 and level 5 area manager have very similar responsibilities - to know which one you are slated for I would contact your recruiter
Level 4 is mainly for those recent graduates while level 5 is for those with lots of experience in any management roles.
Salary wise, it depends. level 4 can be somwhere between 50k to 60k while level 5 is over 70k.
Responsibility wise I'm not sure but no big differences really pretty much the same.
Hope that helps!
Safety is also level 4/5 we are just outside of operations and building leadership
Thank you for the input!
How many Area managers can there be? In my fulfillment center if you head to floor 3. There is 3 or 4 at least. Why so many?
Hi Jovel - this is a good question. The number of area managers varies greatly depending on the type/size of facility. The number of AMs likely correlates to the size of the facility in square-footage, the number of associates, and the number of department, but this is just my speculation.
I'm working in Amazon as l3 in a different team. I want to switch to operations. How can I do that?
The first step to make a switch to a new role is to identify what you would like to move to, or which of your skills you would like to utilize more, and then have an open conversation with your manager about wanting to begin this transition. Hopefully they will support you with this process, otherwise you can take it into your own hands and start networking across your business to learn about open roles
What is the difference between L5 Area Manager and an L4 Area Manager please?
The main difference is the experience level of the candidate prior to joining Amazon. It appears that most L4 managers are entry level with minimal experience, whereas most L5s have 2+ years of relevant experience. L4 Area Managers could also be individuals who have worked their way up from promotions through the lower levels
@@Grant0669 thanks
Are these level for evwry department in amazon? Like for picking, sowing or dock??
They are for most of the departments that are within fulfillment
What does trainers do ??
Grant!!! Where did you go??
I am here!!
There any difference between Area manager and full time assistant managers ?
Those are two separate roles, to learn more about each I would recommend pulling up a couple job postings and comparing them!
How difficult was the “Know the Plan” exam?
It depends on how good you are at analyzing data.. I would not say it was too extremely difficult but I don't know my score so cannot say how well I actually did or didn't do!
Hi Grant, how is the salary range for L4 Area Manager in Amazon?
Hi Bon - I do not comment on salary. If you are looking for estimates based on your region I suggest doing a Google search since it tends to vary
Im a Tier 3 and amazon makes it seem like we dont do enough or just kook down, the environment is toxic people were the vest and feel so high level but its just a fucking vest. We need to all get paid more and the tier 1’s need a raze
Whether you are tier 1 or tier 3 (or tier 2 since I now know they exist) you do a lot of valuable work. You should feel appreciated for the work you put in and I hope that your leadership expresses this to you.
What about learning and safety?
Learning and safety fall within this spectrum too! Learning is a very cool department, I admired the associates and AMs who were in Learning because they were the first faces that associates and AMs would see/meet when starting in operations. A good Learning team sets the tone for an initial positive experience in my opinion
Do L5s get put on overnight shift?
Hi Bilal - Anyone can get put on an overnight shift
Is it miserable being anything tier 3 or higher?
I have not been miserable at all, so from my perspective my answer is no!
What happens if you have a bachelor's degree or higher can you be in a higher level
How a bachelor's degree would help you depends on the role - naturally this will open doors for you but there are certain roles someone with and without a degree could be in
What about WHS manager, is it also level 6
There are various levels within WHS, for manager it depends on which management role there is
@@Grant0669 WHS Manager 1 for example
@@abhimehta5999 I am assuming a WHS Manager 1 would be comparable to an Area Manager 1, which is a level 4