People LOVE to be able to tell their friends about the mechanic who not only got them a free repair, but didn't charge for it, or somehow otherwise showed a real sign of integrity and great customer service. She'll tell a dozen people about you by Christmas.
About 15 years ago I found a local body shop that does rust proofing. They fixed a non functional inner door handle for free. They pulled the door card off, a rod had fallen off, and I hadn't gotten around to fixing it. I immediately brought them a box of donuts, and have been going there for annual rustproofing ever since.
This is the exact same way we run our business. We're not a repair shop. If we can save the customer money we do it. That's way better than we've seen our colleagues do. We do come in after hours to help customers, and it has been noted by our area supervisor, the regional supervisor and the Arizona corporate office. They like the way we take care of our customers and their equipment. And we have been rewarded with tears from customers, hand breaking handshakes, and thank you's that we still remember. All because we have walked in the customers shoes at some time in the last 60-some-odd years of our lives.
Hi Kenny, once again thank you for all these videos. Very useful. Regarding charging gor doing a scan FOC, my local shop charged me £60 to scan my Audi A4 V6 Turbo Diesel. The result they gave me shocked me. They told me my injectors needed replacing at £200 each plus labour a total of over £2000. The problem I had was the glow plug light on the dash board flashed intermittently and switched off the cruise control. I took the car to a Diesel specialist and he scanned it, at no charge, and said the brake light switch was faulty. The cost of a new switch was £7.50 and took me 10 minutes to fit. The fault was cured. It pays to use a specialist like you.
Actually, there is wax in the T-stat that expands to open it when hot, and the spring closes it when it cools. Love your show. It's like watching your favorite uncle work on your car.
I love seeing videos like this. You never know what is going on in peoples lives. Try to be nice and make people smile if you can! Is the small kindnesses that can make a huge difference in someone’s state and life!
you are such a good man brother Kenny. God will bless you for what you do for others. I appreciate your honesty. It is very commendable and rare in today's world. Great job and great video.
The 2019 + models have TCV - Thermo Control Valve on the top of the motor instead of the good old thermostat by the lower radiator hose. Gone are the days when you could boil them and see if they work properly...
Good deal Nice of you and the shop to do that for her. I hate the dealer. They do go after the elderly Seen it. Trying to sell one a brake system flush for over $100 for a vehicle with less than 40K They tried on me once to. Another time they kept pushing this old man to buy a tire rotation and something else. He kept declining they kept pushing After the third round I nearly stood up and jumped in "LEAVE THE OLD MAN ALONE HE HAS TOLD YOU HE DOESN'T WANT IT"
Good job Kenny. Just an FYI, this car has no "thermostat" as you described it. For a few years, Subaru decided to go all high tech and replace the spring-loaded thermostat with an electronically controlled Thermal Control Valve or TCV to more precisely control the engine temperature to improve MPG. This was a clear case of "when you overcomplicate things, you create problems". Subaru have since returned to their philosophy of "KISS" or Keep It Simple Stupid and went back to the old-style, spring-loaded thermostat you described. Now that you have seen the problem and know what to look for, you might want to brush up on how to replace the TCV as peoples' warrantees expire. Your loyal customers, well-earned loyalty at that, will be needing your service.
Kenny, like you pulled apart that knock sensor, you could also pull apart a thermostat. When you do, cut apart that little can looking item in the middle with the pin going in it. Then put it in water and heat it up with a thermometer in the water and watch at what temp the wax melts (the little can is filled with wax). As the wax melts (changing states) it expands which pushes that pin out against the disk that the spring presses against. The temperature of the wax melting determines the rating on the thermostat.
You are correct that by doing right by the customer they'll be back, the advertisement by word of mouth is worth a whole lot more than the little bit of time to check it out.
You're douing right to get no charge for this - customer will come back! I' have one question : How long will these process be happen `? I'm 63 jears old and knew a lot of mech Things but can't really tell young people the basics. They always only see what computer says - sad and tragic so they have to pay for issues from the repair shop or better the change something shop
My old boss who owns the largest dealership in the southern hemisphere told me do the wrong thing by people and they will tell a hundred others do the right thing by people they will tell 20 others keep it up Kenny look at all your videos regards peta
a dyin breed right there folks.... what kenny isnt telling you... how he felt inside... will iam spillin it bro hahahha ... his heart melted.. i love it when you can help someone like this .. makes you feel soooooooooo much better inside... the trash that rips people off.. i dont know how they look in the mirror..
Most thermos and thermos sensors are all part of the same thing and most of the time you cant order them separately so there is a good chance all of her thermostat problems were solved here also if its a hyundai damn the mileage its probably under warranty X3
People LOVE to be able to tell their friends about the mechanic who not only got them a free repair, but didn't charge for it, or somehow otherwise showed a real sign of integrity and great customer service. She'll tell a dozen people about you by Christmas.
Old school honesty is a rare commodity in today's world.
Keep Wrenchin Kenny
Her reaction is a beautiful example of how wonderful a man you really are. Your honesty, integrity and 'old fashioned' work ethic shines brightly.
Not just a great honest mechanic,
A great honest human.
Please keep giving us your knowledge.
And the drag car?
It is striking that you helped the customer not to gain customers but to do the right thing. 😊
Things like that make the rest of your day fun!
About 15 years ago I found a local body shop that does rust proofing. They fixed a non functional inner door handle for free. They pulled the door card off, a rod had fallen off, and I hadn't gotten around to fixing it. I immediately brought them a box of donuts, and have been going there for annual rustproofing ever since.
There are not many honest mechanics left Its great to see that there still are
THANK YOU, I know it makes you feel good to show kindness to your customers, again GREAT.
You're a good man Kenny
Your a good man Kenny, God bless you & your family.
This is the exact same way we run our business. We're not a repair shop. If we can save the customer money we do it. That's way better than we've seen our colleagues do. We do come in after hours to help customers, and it has been noted by our area supervisor, the regional supervisor and the Arizona corporate office. They like the way we take care of our customers and their equipment. And we have been rewarded with tears from customers, hand breaking handshakes, and thank you's that we still remember. All because we have walked in the customers shoes at some time in the last 60-some-odd years of our lives.
Hi Kenny, once again thank you for all these videos. Very useful. Regarding charging gor doing a scan FOC, my local shop charged me £60 to scan my Audi A4 V6 Turbo Diesel. The result they gave me shocked me. They told me my injectors needed replacing at £200 each plus labour a total of over £2000. The problem I had was the glow plug light on the dash board flashed intermittently and switched off the cruise control. I took the car to a Diesel specialist and he scanned it, at no charge, and said the brake light switch was faulty. The cost of a new switch was £7.50 and took me 10 minutes to fit. The fault was cured. It pays to use a specialist like you.
Great job Kenny! Customers like this lady will never forget you. It shows what a class act you are, and a man of exceptional character and honesty…
Thanks!
Honest and integrity is hard to find these days Kenny, very impressed
you have a customer for life......................great video...
I truly hope that you have trained at least entry level mechanics. We need more guys like you Mr. Kenny.
Actually, there is wax in the T-stat that expands to open it when hot, and the spring closes it when it cools.
Love your show. It's like watching your favorite uncle work on your car.
Always great to see an honest person at work ( any work ) .I'm sure what that woman left you is worth more than any dollar value .
I love seeing videos like this. You never know what is going on in peoples lives. Try to be nice and make people smile if you can! Is the small kindnesses that can make a huge difference in someone’s state and life!
you are such a good man brother Kenny. God will bless you for what you do for others. I appreciate your honesty. It is very commendable and rare in today's world. Great job and great video.
Nice to see honesty and the downright annoyance of blasted computers!!
The 2019 + models have TCV - Thermo Control Valve on the top of the motor instead of the good old thermostat by the lower radiator hose. Gone are the days when you could boil them and see if they work properly...
This
Good deal Nice of you and the shop to do that for her.
I hate the dealer. They do go after the elderly Seen it. Trying to sell one a brake system flush for over $100 for a vehicle with less than 40K They tried on me once to.
Another time they kept pushing this old man to buy a tire rotation and something else. He kept declining they kept pushing After the third round I nearly stood up and jumped in "LEAVE THE OLD MAN ALONE HE HAS TOLD YOU HE DOESN'T WANT IT"
Thanks Kenny; she will be back.
You're a beautiful example for all of us Kenny! Merry Christmas to you and your family! 😊
It's not always about the money. Good job, Kenny.
You are one of a kind! Hope you and your family have a magical holiday season.
You're a good man Kenny! Looking out for your customers and especially the elderly who we all should look out for!! ❤❤
Good job Kenny. Just an FYI, this car has no "thermostat" as you described it. For a few years, Subaru decided to go all high tech and replace the spring-loaded thermostat with an electronically controlled Thermal Control Valve or TCV to more precisely control the engine temperature to improve MPG. This was a clear case of "when you overcomplicate things, you create problems". Subaru have since returned to their philosophy of "KISS" or Keep It Simple Stupid and went back to the old-style, spring-loaded thermostat you described.
Now that you have seen the problem and know what to look for, you might want to brush up on how to replace the TCV as peoples' warrantees expire. Your loyal customers, well-earned loyalty at that, will be needing your service.
Thankyou Mr. Kenny. ❤
You can never go wrong by do what is right.
You are a class act Kenny! Keep wrenchin!
That's awesome man that's the reason why we love watching thanks again my brother love it
Kenny, like you pulled apart that knock sensor, you could also pull apart a thermostat. When you do, cut apart that little can looking item in the middle with the pin going in it. Then put it in water and heat it up with a thermometer in the water and watch at what temp the wax melts (the little can is filled with wax). As the wax melts (changing states) it expands
which pushes that pin out against the disk that the spring presses against. The temperature of the wax melting determines the rating on the thermostat.
You are correct that by doing right by the customer they'll be back, the advertisement by word of mouth is worth a whole lot more than the little bit of time to check it out.
If nothing else comes of it, you still get another star in your crown Kenny. Do unto others as you would have them do unto you.
Honesty is the best policy
She’s a customer for life now!
Subaru uses a hot coolant feedback loop to the thermostat through the heater lines. Looks like they have a bypass valve in that loop.
great job it will come back to you ten-fold
Great job Kenny!!!
A big ATTABOY for the man !!!! .....oh, & these too !! 🔧🔧🔧🔧🔧
Great job!!
Good work Kenny.
God bless, when you do things like that, I always believe it comes back to you.
that customer will be back and send all her friends to you your shop
Thanks Kenny!
You're douing right to get no charge for this - customer will come back!
I' have one question : How long will these process be happen `?
I'm 63 jears old and knew a lot of mech Things but can't really tell young people the basics.
They always only see what computer says - sad and tragic so they have to pay for issues from the repair shop or better the change something shop
You’re a good man Kenny. By the way, how’s Mrs wrenching doing?
Old school trick to test a new thermostat pot of hot water on the stove like a qc test
Now that is a great video!!!🙂
My old boss who owns the largest dealership in the southern hemisphere told me do the wrong thing by people and they will tell a hundred others do the right thing by people they will tell 20 others keep it up Kenny look at all your videos regards peta
Well done sir.
a dyin breed right there folks.... what kenny isnt telling you... how he felt inside... will iam spillin it bro hahahha ... his heart melted.. i love it when you can help someone like this .. makes you feel soooooooooo much better inside... the trash that rips people off.. i dont know how they look in the mirror..
First! Good Deeds Kenny.
That one good deed could lead to more work due to word of mouth
Could it possibly mean, less sensors, all codependant, may actually work better?
Have we noticed the delays in our work productivity are mostly due to waiting on data communication delays?
Most thermos and thermos sensors are all part of the same thing and most of the time you cant order them separately so there is a good chance all of her thermostat problems were solved here
also if its a hyundai damn the mileage its probably under warranty X3
A video like this is more than a one thumbs up, but RUclips won't allow multiple clicks.
Consider it advertising!
I miss the days when cars had temp gauges and not this color changing thermometer light.
Also I think the thermostat has wax in it.ps blury,I might need glasses 😂
Good "Carma" comes back your way in good karma. Keep your account as full as possible just in case you need to make a withdrawal.
Great video Great explanation