Customer Service English: The H.E.A.R.T. Approach

Do you work with customers? Are you in the tourism or service industries? This class is for you. It’s also important for anyone applying for jobs in customer service. In this lesson, I will show you the HEART method. The HEART method is an approach to customer service. HEART stands for Hear, Empathize, Apologize, Respond, Thank. Learn how to use the HEART method to deal with customers and also learn what specific English phrases you can use at each step. Then, take the quiz on this lesson: www.engvid.com/customer-servi...
More English for work:
How to talk about your boss in English • How to talk about your...
Learn English: 8 common ways to describe your coworkers • Learn English: 8 commo...
In this lesson:
0:00 Customer Service English: The HEART Approach
1:06 H: Hear
2:21 E: Empathize
4:02 A: Apologize
5:48 R: Respond
7:32 T: Thank

[@engvidEmma]

Thank you so much for watching, everyone! More of my videos on English for the workplace:
How to talk about your boss in English ruclips.net/video/mlOo68azqlE/видео.html
Learn English: 8 common ways to describe your coworkers ruclips.net/video/JncspyYVjls/видео.html

[@Islamicvideo537]

Hello teacher.. I always watch your videos. I am special person (disable) , and I belong to a backward area in Pakistan. I requested you that plz give me special time for English conversation. Because I am interested in learning English.

[@user-pq8is7xu7x]

Hi, I am Ahmed. I would like to thank you for the effort, but I am not educated and I want to learn English. Where do I start? Can you give me advice?

[@marianamondelo]

Thank you Emma !! I think, this method is useful to hear the your team troubles too and to hear people in general. Ilove this topic !!

[@jwc5004]

It's very useful for business in a work place to deal with the customers. very good!!

[@franklingonzales9177]

Hi Emma, this is Franklin from Atlanta GA. So, are you giving english classes online? Do you have an email for write you? Thanks for your answer. Good vibes ✌🏻

[@soprasaber6199]

Health, peace, prosperity and many years of life, thank you for existing teacher.

[@samforest4361]

Hello Emma. Please make a video about how to use the word"within" and what's the difference between "within" and "in". Thank you.

[@dred05m61]

To begin with the last letter of HEART ❤ - Thank you, Emma for this valuable lesson.
Not only English-wise, but also from the customer service standpoint. I live in the Netherlands which is a small country but overcrowded.
There is too much negative bias, where people needs to complain and frustrates themselves in order to let some other person comforts them.
I am glad for the genuine advice of to feel sorry for them, but never take the blame personally. Priceless 💷

[@Aden798]

Big love and respect teacher Emma.
wish you all the best ❤

[@schooltalks8397]

i am your Student my great teacher Abhishek kumar from india thank you for helping people

[@user-fd1gf5rt6h]

Thank you ever so much. Useful for English and business improvement. Your lessons make my skills better. Appreciate much❤

[@luciomarification]

I love your teachings, your knowledge. Thank you very much for sharing with us Emma

[@RajinderKumar-dq3mh]

Thank you so much watching, everyone god bless you, ❤

[@crisgalvis]

i cant belive it , Emma just at moment i being start to apply an one company related to the industrie of call center and somehow you show up in the better moment , I LOVE YOU THANKSx100

[@nicolaspatrocino9141]

Wonderful lesson I want to see more lesson like this

[@user-mb3yl5di5f]

You are efforts are highly appreciated! many thanks

[@soprasaber6199]

Good night teacher Emma thank you WONDERFUL.

[@kostaskarouzakis4276]

Hi Emma.PLEASE GIVE US A VIDEO ABOUT THE USE OF THE WORD POP ,INDIFFERENT CASES!!!THANKS A LOT.

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Thanks for your lessons 👍

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I love learn english with you.

[@MikuMiku-mv4do]

Oh OMG I can't believe I am first view here 😃😗 thank you sooo much teacher ❤

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Thank you for the lesson

[@AnnaDurini]

Many, many thanks 😊🍀✨
Greetings from Italy 🇮🇹❤

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Thank you very much!

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Thank you for this important lesson i didn't know before. wonderful lesson well done

[@sebastiancotta]

Thank you Emma

[@Betterworldforyou.]

Very practical lesson.

[@jamalhamad9110]

Good lesson, thanks

[@aliyilmaz4045]

My dear teacher many thanks for this lesson

[@FranciscoAdielPereira-hw6uq]

Great teacher....mighty good ...

[@fredomfredom1736]

Amazing, i am from Brasil

[@BlueRoad_Vietnguyen]

Great job Thank you Mam 👌

[@alfieromonteverdi7980]

👏 👏 👏 As usual a useful lesson. I look forward to see another video. Bye, a big hug.

[@user-ox4bm1ku2u]

Thank you Madem for a very useful lesson.

[@soprasaber6199]

Good evening teacher Emma.

[@laura3619]

Excellent ❤

[@johnibat]

Thanks Emma...🙏

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Hi, Emma
Appreciate your efforts 👏👏

[@hansjurgenweitzel9537]

A very nessesary lecture. Thank you ein good explanation.

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Practice makes perfect

[@daviesilva2007]

hi teacher, thank you for the explanation

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I'M RAIMUNDO, I REALLY LOVE YOUR VIDEO!!
HELLO FROM RIO DE JENEIRO IN BRAZIL ❤❤

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Thank you so much

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Good work Emma

[@Skandar_skandar.]

thank you

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Thanks ❤

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Good job 👏 teacher

[@narcisorojo5264]

Thak you emma for de class.

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I am from India I love your video

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Good morning emma i hope are you thank you very much for all your lessons and i wish you good luck have a nice day greeting ❤

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Emma has nice description of things in her RUclips Channel

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[@user-on8hk7zw6y]

Good job❤️

[@achrafboudra5307]

Tank you Ama

[@mehedihassan-vb1rn]

You are Alive, Alhamdulillah 😇...Long time no see

[@user-yc3uy4sg3b]

Hi Emma. It is a good lesson for dealing 'angry' customer but here in Africa, our customer officers call security agent instead listening our claiming.. !

[@takayahara_art09]

Ma'am can u make a video about the different meanings of "over" and how to use it in sentences because I'm just curious if the "over" can be interchangeable to "in" and "to"

[@jorgelucas4391]

Hello Emma
Could you make a lesson about the diference between
the pronunciation of
distraction and destruction
?
Thank you, God bless you
Big hug from Pindamonhangaba city / Brazil

[@nurensoleiman-ql7di]

thanks

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Very niece maim ❤❤❤

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Aprendo gramatica y ingles contigo

[@memomerit]

ThNKS EMMA

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Nice teaching,respected teacher 👍

[@azainaldeen9834]

Hi, dear Emma🙋‍♂️
Thanks a lot for such a useful video.
Got one inquiry though, why would the interviewee ask that question?
I mean, don't they usually just reply?

[@adrianocalado8745]

Hello teacher. Do you give private classes?
or any course for intermediate level

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Love u Emma❤

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[@farmanalikhan7162]

اسلام علیکم،
I am from Pakistan

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Hello my Teacher
What is different between
1 I have a book
2 This is my book
Thanks for responding

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[@azainaldeen9834]

Hi, dear Emma🙋‍♂️
Thanks a lot for such a useful video.
Got one inquiry though, why would the interviewee ask that question?
I mean, don't they usually just reply?

[@user-lf9ew4kz2e]

❤❤❤