The Role of Empathy in Misdiagnosis and Medical Errors | Divvy Upadhyay | TEDxGCSOM

Dr. Divvy Upadhyay speaks how empathy may play a crucial role in sustaining a culture of learning and safety despite the tragedies that medical errors cause at times Dr. Upadhyay, with a background in medicine and journalism, came to the United States 14 years ago to study health policy. After working at a think tank in DC during the 2nd Obama term, Dr. Upadhyay focused all his efforts in establishing a system wide program on learning from misdiagnosis and implementing diagnostic safety at Geisinger. For 7 years he has advised groups such as the Leapfrog group, NQF, IHI and RAND on diagnostic errors. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx