Most of the time, a client has no idea what a shop or individual (service advisor) does on a daily basis to keep things running smoothly. Often, they do not have realistic expectations when it comes to estimates or service completion. It's great to have a look at this from an insider perspective. Cheers!
Customers tend to get irritated when info is withheld and later comes up to bite them. I've found the more forthcoming you are with someone the better. People get worried to tell someone something might take X hours to do as it may seem undesirable, but then when a job goes longer than expected, the customer goes crazy saying it shouldn't take that long. Educate the customer and give them the real story of what actually needs to be done and they won't be as likely to come back at you.
Most of the time, a client has no idea what a shop or individual (service advisor) does on a daily basis to keep things running smoothly. Often, they do not have realistic expectations when it comes to estimates or service completion. It's great to have a look at this from an insider perspective. Cheers!
Well said! I'm sure you completely understand how it works lol
Customers tend to get irritated when info is withheld and later comes up to bite them.
I've found the more forthcoming you are with someone the better. People get worried to tell someone something might take X hours to do as it may seem undesirable, but then when a job goes longer than expected, the customer goes crazy saying it shouldn't take that long.
Educate the customer and give them the real story of what actually needs to be done and they won't be as likely to come back at you.
@@savagepandaprojects 💯%