A new user of R410. Absolutely in love so much so that I gave back MUSO-2 Naim. But: 1. At times the unit goes absolutely numb when I change the mode of playing (from bluetooth to airplay for example). I have to restart the unit 2. While playing content from my iOS devices, the volume abruptly goes up and down when I pick the device after a while. Do you think I should take the unit back to the seller? Did not expect this. I picked it up from Dubai.
Hi Rohwit, Thanks for your comments although I am sorry to hear that you are experiencing issues with your new R410. This does sound unusual, so if possible, please can you send us an email to customerservice@ruark.co.uk with a short video of what you are experiencing so we can help troubleshoot. Rest assured, we will get your unit functioning how it should as soon as we can. Thanks again, Rich Ruark - Customer Service
Re location. I’m considering buying one of these but watching this video I didn’t see my location (Estonia) listed. Would choosing the UK (I’m British) when the unit is in Estonia have any performance implications? Thanks.
Hi @windymiller5058, Thank you for your enquiry. Estonia is an available country to select when you set the R410 up, you can choose English as the language, but Estonia as the location. I hope this helps. :)
Thank you for your enquiry. Of course we are biased but we recommend you read this article: www.whathifi.com/advice/ruark-audio-r410-vs-naim-mu-so-2-which-all-in-one-music-system-is-better I hope this helps.
Went in to fanthopes in hull for a demonstration the gentleman in the shop had difficulty in setting it up it is very difficult to use after 15 minutes I told him I won't bother with it ther is a lot of gimmicks on it you will never need to use just bought top end cd player buy bose just tack it out of the box plug it in and its all go crystal clear sound 😊
Hi Kevin, Thanks for getting in touch. Sorry to read that you did not have a great experience when you visited one of our retail partners for a demonstration. I understand that this retailer will be back in touch with you to invite you in for a demo in their listening facilities. Being a Wi-Fi based product there is of course an element of setup involved with our R410 as you need to connect it to your home network in order to take advantage of all the streaming features on offer. Unlike many products of this type our R410 has a display, control system and simple user interface which makes setup a quick and easy task. I do hope you take up the offer to have a listen to the R410 and if you have any further questions please do not hesitate to get in touch with us at customerservice@ruark.co.uk
@kevinmills354 it really is worth it, once set it up to the network job is done its simplistic and sorry having Bose wave , Boss speaker 500 Bose Soundtouch products they are no Hi Fidelity there are no lows or highs a very pleasant sound but Ruark on another level
I dont find podcasts only with use my phone and chromecast
hi Ruark. can you make a video or instruction explaining the placement of R410 and RS1 Subwoofer?
Hi, Thank you for your suggestion, I have passed it over to the team. :)
A new user of R410. Absolutely in love so much so that I gave back MUSO-2 Naim. But:
1. At times the unit goes absolutely numb when I change the mode of playing (from bluetooth to airplay for example). I have to restart the unit
2. While playing content from my iOS devices, the volume abruptly goes up and down when I pick the device after a while.
Do you think I should take the unit back to the seller? Did not expect this. I picked it up from Dubai.
Hi Rohwit,
Thanks for your comments although I am sorry to hear that you are experiencing issues with your new R410. This does sound unusual, so if possible, please can you send us an email to customerservice@ruark.co.uk with a short video of what you are experiencing so we can help troubleshoot. Rest assured, we will get your unit functioning how it should as soon as we can.
Thanks again,
Rich
Ruark - Customer Service
Re location. I’m considering buying one of these but watching this video I didn’t see my location (Estonia) listed. Would choosing the UK (I’m British) when the unit is in Estonia have any performance implications? Thanks.
Hi @windymiller5058, Thank you for your enquiry. Estonia is an available country to select when you set the R410 up, you can choose English as the language, but Estonia as the location. I hope this helps. :)
@@ruarkaudio Thanks for that, very helpful.
How is it better than Naim Mu-so 2 ?
Thank you for your enquiry. Of course we are biased but we recommend you read this article: www.whathifi.com/advice/ruark-audio-r410-vs-naim-mu-so-2-which-all-in-one-music-system-is-better
I hope this helps.
Went in to fanthopes in hull for a demonstration the gentleman in the shop had difficulty in setting it up it is very difficult to use after 15 minutes I told him I won't bother with it ther is a lot of gimmicks on it you will never need to use just bought top end cd player buy bose just tack it out of the box plug it in and its all go crystal clear sound 😊
Hi Kevin,
Thanks for getting in touch.
Sorry to read that you did not have a great experience when you visited one of our retail partners for a demonstration. I understand that this retailer will be back in touch with you to invite you in for a demo in their listening facilities.
Being a Wi-Fi based product there is of course an element of setup involved with our R410 as you need to connect it to your home network in order to take advantage of all the streaming features on offer. Unlike many products of this type our R410 has a display, control system and simple user interface which makes setup a quick and easy task.
I do hope you take up the offer to have a listen to the R410 and if you have any further questions please do not hesitate to get in touch with us at customerservice@ruark.co.uk
@kevinmills354 it really is worth it, once set it up to the network job is done its simplistic and sorry having Bose wave , Boss speaker 500 Bose Soundtouch products they are no Hi Fidelity there are no lows or highs a very pleasant sound but Ruark on another level