Giveaways: Email waterheatingsocial@rheem.com with your full name and mailing address and rank from favorite to least favorite: YETI Roadie 15 Hard Cooler, YETI Rambler 30 Oz. Travel Mug and Rheem Premium Series Camo Cap. B Wald, bendoak5471, bradluckey5721, bwald4696, Chris Reicherts, Dan Wenciker, Eric Hamilton, Greg Burnett, Josh withrow, Kiss5Farm, Lee Krinsky, leekrinsky7672, lydiaarcher5382, Mark Engle, Mark_GHCT, Mia Chavez, Nathanael Packwood, PaulCampbell-e3d, rauerplumbinginc7260, RICK8555, ROBERT CRAWFORD, Russ Anderson, salutegreatness2791, savidge2565, tammy green, Tanner Eckoff, William Haupert, xXAnchormonXx and Zev M
Thank you to everyone who participated in the live chat. We're still watching the comments and answering questions. We're working towards getting answers to you within 48 hours. Visit our Heat Pump Knowledge Hub to find out about savings, smart features and a special insider list so you can receive updates via email and not miss anything. www.rheem.com/heatpumphub/
Hi, I recently had a Rheem Proterra Heat Pump Water heater installed in new construction. It recently did a phenomenal job, detected a leak, and turned the shut off valve on the tank. I was hoping you could share more about how the leakguard works? It didn't look like the leak was near the tank, but it was in a different fixture (toilet). How does it detect a leak in the house but not at the heater? I might have this all wrong, but it looked like it detected a leak at a toilet which doesn't draw hot water. Note the heater was set in AWAY mode when it sent me the warning remotely. Thanks
@Kirk Kumar Yes, we can add the Rheem Water Heater Booster to increase hot water delivery by up to 45%. It has to have its own dedicated power. The water heater and booster must be on separate circuits.
@WIlliam Haupert The unit has various modes that can prioritize either efficiency or hot water production so that the homeowner can select the best one for their application. For maximum hot water production, you can select high-demand mode.
I love my Rheem Heat Pump water heater, I have had it 3 years and just installed another for a family member ! They have been great, efficient units for us ! Any plans for a factory powered anode system ?
We love seeing the top connections available, especially when an expansion tank is required! How will the venting connections work for installation? Are additional specific parts required?
For this refresh, no extra pieces are needed. We have built-in tabs to connect 8" round ducting for the inlet and 10" for the outlet and can run 125' in either direction.
@@Rheem_Manufacturing Perfect! It makes a big difference in homes with unfinished basements. Homeowners are always thinking they may finish there basement at some point (even if it's just a dream). Having the ability to say there are no additional Rheem parts required besides ducting is beneficial. I would be interested if Rheem ever would share information about different venting scenarios.
@Robert Crawford For attic installation, you'd have to take into account the ambient air temperature. Maximus operating ambient temp is 145 degrees Fahrenheit.
I have a 50 gal.2023 model Prestige ProTerra Hybrid WH. As I understand it, there are periods of non-use (like overnight) when the WH energy-saver mode will kick on for brief periods to keep the water hot. During periods of daily use throughout the day, how much of the 50 gallons of hot water has to be used before the unit begins recovery in that mode? When the unit is in energy-saver mode I also understand that the heat pump will shut down at temps below 37 degrees and the unit will depend on just one electric element to heat water. Does the unit ever revert to heating with both elements while in the energy-saver mode, or must I switch to electric mode to heat with both elements to speed up the recovery process?
It gets cold in the winter where I live, and I had another brand heat pump water heater that did poorly in those conditions. It wouldn't consistently kick on the electric element even when tank temperatures dropped 30+ degrees from the set point. What is the programming logic on Rheem's hybrid units when the incoming water temperature is very cold? Is it delta T or something else?
Rheem ProTerra Hybrid Electric HPWH has 5 Modes: Energy Saver, High Demand, Heat Pump, Electric and Away/ Vacation. During winter months, ambient air and ground water temperature is colder effecting hot water production. In select regions, we recommend switching your unit to High Demand mode. High Demand mode operates simultaneously with either the lower or upper element to heat water fast. Note: HD mode reduces energy savings due to increased electric element operation.
There is a bit more information about modes on pages 22-24 of the Use & Care Manual media.rheem.com/blobazrheem/wp-content/uploads/sites/36/2024/07/AP23657-Rev-01-Manual-HPWH-GEN-V-UNIVERSAL-CONNECT-ENGLISH_HALF-SIZE-3.pdf
@Chris Reicherts They are available through wholesale distribution or plumbers. Rebates and incentives are available. You can find them all here www.rheem.com/rebate-center/ and www.rheem.com/water-incentives/.
Ideally you want the inlet to capture warm air to make it more efficient. And the outlet to blow colder air into an area that might need it, like a hot garage. Rick
What happens when the heat pump fails in years to come down the road? Plumbers like myself cannot repair that. Will the homeowner have to call an A/C repair technician? Or just replace the whole W/H?
Yes, we can add the Rheem Water Heater Booster to increase hot water delivery by up to 45%. It has to have its own dedicated power. The water heater and booster must be on separate circuits.
Are there any code issues if you utilized rhe ducting and the water heater is near another natural draft appliance? Code says 10' from a natural draft appliance to any return. Of I set this near a boiler and ran a ducted outlet farther away would it violate code?
I was told when they came out that external recirculation would mess with the cold water Inlet thermistor and not to use recirculation. Has this changed?
@@savidge2565 It will short cycle if in heat pump or energy saver mode. To run recirculation, it must be in high demand mode. Use the EcoNet app to pair the pump with the heater.
It's really designed for the retrofit market when removing an exisiti g 40 gal gas.. long recover times since it's only heat pump. Works if you shower in the morning, go to work and return hours later. Not ideal for a family with kids or back to back shower use.
@@DIYRandomHackery faster recovery than the 240v model in heatpump only mode though. I've sold a few to people that did not want to run 220 to a unit. But i have been advised against it. If everyone is in agreement and understands the limitations, I would think it is even a better way to go. But hey, who am I?
@@RICK8555 I understand that. But switching anyone from gas to any electric will have same issue. Even more for the 120V model, but if they want super efficiency, they do not want to be running the elements anyways is all i'm saying. If they understand this, i would think it would be the best for the application.
We'll be sharing updates with our subscribers here www.rheem.com/heatpumphub/. You can also see the Give Yourself All the Credit tile for tax credits and rebates are searchable www.rheem.com/rebate-center/
@Greg Burnett Incentives are up to $2,000 in federal tax credits and up to $1,000 in local rebates. Please check www.rheem.com/rebate-center/ for your incentives in your area. See www.rheem.com/heatpumphub/ and go to the Give Yourself All the Credit section.
@@bradluckey5721 Condensate can be either to a floor drain or done with a condensate pump that can handle at least a gallon a day. No, there is not a "Wet Switch" like a typical HVAC unit.
There is a page we created with resources linking to all of the savings. Have them check out the Give Yourself All the Credit section. www.rheem.com/heatpumphub/ Homeowners can add up the federal tax credit, local rebates and incentives from www.rheem.com/rebate-center/ and energy savings. It is so efficient and there are a few good notes to share in the heat pump water heater section of the Heat Pump Knowledge Hub.
Yes, we can add the Rheem Water Heater Booster to increase hot water delivery by up to 45%. It has to have its own dedicated power. The water heater and booster must be on separate circuits.
@kiss5farm Upgrading can pay for itself thanks to an amazing 4.07 UEF, high energy cost savings, up to $2,000 federal tax credit and available local rebates.
Varies by tank size. See manuals, they have a table listing the expected recovery time. Recovery time will vary based on inlet water temperature and ambient air temperature.
@Greg Burnett For the refrigerant system, it's not currently serviceable. If there is concern about the system, you can contact customer support. Contact Us Customer Service, Warranty, Parts 800-621-5622 Plumbing Support Team 866-339-2388 EcoNet Technical Support 800-255-2388 Technical Service 800-HEATER3 (800-432-8373) Technical Service for Hybrid Water Heaters 800-995-0982
They are available for distributors to order, but you'll have to check with your local one to see if they have it in stock. Homeowners can contact their plumber.
@@Rheem_Manufacturing Is 27 gallons per hour in the energy saver mode the same for my 2023 Pro Terra model? If the ambient air temps are below 37 degrees, how much will the recovery time increase while in energy saver mode?
Giveaways: Email waterheatingsocial@rheem.com with your full name and mailing address and rank from favorite to least favorite: YETI Roadie 15 Hard Cooler, YETI Rambler 30 Oz. Travel Mug and Rheem Premium Series Camo Cap. B Wald, bendoak5471, bradluckey5721, bwald4696, Chris Reicherts, Dan Wenciker, Eric Hamilton, Greg Burnett, Josh withrow, Kiss5Farm, Lee Krinsky, leekrinsky7672, lydiaarcher5382, Mark Engle, Mark_GHCT, Mia Chavez, Nathanael Packwood, PaulCampbell-e3d, rauerplumbinginc7260, RICK8555, ROBERT CRAWFORD, Russ Anderson, salutegreatness2791, savidge2565, tammy green, Tanner Eckoff, William Haupert, xXAnchormonXx and Zev M
Thank you to everyone who participated in the live chat. We're still watching the comments and answering questions. We're working towards getting answers to you within 48 hours. Visit our Heat Pump Knowledge Hub to find out about savings, smart features and a special insider list so you can receive updates via email and not miss anything.
www.rheem.com/heatpumphub/
Good Morning! I enjoy learning from all the questions. I am in the office, not the field so it helps me answer my customers questions.
You're a winner! See the pinned post about the giveaway.
@Josh withrow No, the 240 Volt units do not have a mixing valve.
Exciting stuff, can’t wait for the the suppliers to receive them.
Hi, I recently had a Rheem Proterra Heat Pump Water heater installed in new construction. It recently did a phenomenal job, detected a leak, and turned the shut off valve on the tank. I was hoping you could share more about how the leakguard works? It didn't look like the leak was near the tank, but it was in a different fixture (toilet). How does it detect a leak in the house but not at the heater? I might have this all wrong, but it looked like it detected a leak at a toilet which doesn't draw hot water. Note the heater was set in AWAY mode when it sent me the warning remotely. Thanks
@Michael Mortimer The warranty is 10 year tank and parts, 1 year for labor.
@Zev M It hasn't changed from the previous model. For 30 amp models, the highest is 4.07 UEF.
Need to raise the leak detector as a damp basement floor will wick water and trip the sensor. Or raise the heater and install on rubber pads.
You're a winner! See the pinned post about the giveaway.
@Kirk Kumar Yes, we can add the Rheem Water Heater Booster to increase hot water delivery by up to 45%. It has to have its own dedicated power. The water heater and booster must be on separate circuits.
@WIlliam Haupert The unit has various modes that can prioritize either efficiency or hot water production so that the homeowner can select the best one for their application. For maximum hot water production, you can select high-demand mode.
Shall be interesting. Installing 2 of them as I type
I love my Rheem Heat Pump water heater, I have had it 3 years and just installed another for a family member ! They have been great, efficient units for us ! Any plans for a factory powered anode system ?
Evidently this isn't a valid question ? No replies from #Rheem ?
If this is B Wald from the live chat, You're a winner! See the pinned post about the giveaway.
Great job Brad! You killed it!
We love seeing the top connections available, especially when an expansion tank is required! How will the venting connections work for installation? Are additional specific parts required?
For this refresh, no extra pieces are needed. We have built-in tabs to connect 8" round ducting for the inlet and 10" for the outlet and can run 125' in either direction.
@@Rheem_Manufacturing Perfect! It makes a big difference in homes with unfinished basements. Homeowners are always thinking they may finish there basement at some point (even if it's just a dream). Having the ability to say there are no additional Rheem parts required besides ducting is beneficial. I would be interested if Rheem ever would share information about different venting scenarios.
You're a winner! See the pinned post about the giveaway.
The model I ordered and will pick up today, XE40T10HMOOVO, does it have top water connectors? I hope so. Thanks.
@Robert Crawford For attic installation, you'd have to take into account the ambient air temperature. Maximus operating ambient temp is 145 degrees Fahrenheit.
Y'all should reply to the comments rather than posting a separate comment that gets added at the bottom
We're excited for the top inlet on the cold side and the improved efficiency
Can the top and side connections be used at the same time?
You can mix and match top and side water connections. You can use any combination of one inlet and one outlet.
I have the Rheem HP50ES Eco Sense. It has been GREAT and dependable. Tell me about the recommended anode replacement cycle.
@Rws0205jm The unit does have zero clearance sides and back.
I have a 50 gal.2023 model Prestige ProTerra Hybrid WH. As I understand it, there are periods of non-use (like overnight) when the WH energy-saver mode will kick on for brief periods to keep the water hot. During periods of daily use throughout the day, how much of the 50 gallons of hot water has to be used before the unit begins recovery in that mode? When the unit is in energy-saver mode I also understand that the heat pump will shut down at temps below 37 degrees and the unit will depend on just one electric element to heat water. Does the unit ever revert to heating with both elements while in the energy-saver mode, or must I switch to electric mode to heat with both elements to speed up the recovery process?
@David Pollack Using the EcoNet app, you can schedule for time of use rates.
Brad is a rock star! See you in Ogden.
What are maintenance and replacement expectations for these heat pump water heaters?
@Richard J (Rich) Tankless or tank. Both have their benefits. It comes down to preference and water demand. It's best to discuss with your plumber.
It gets cold in the winter where I live, and I had another brand heat pump water heater that did poorly in those conditions. It wouldn't consistently kick on the electric element even when tank temperatures dropped 30+ degrees from the set point. What is the programming logic on Rheem's hybrid units when the incoming water temperature is very cold? Is it delta T or something else?
Rheem ProTerra Hybrid Electric HPWH has 5 Modes: Energy Saver, High Demand, Heat Pump, Electric and Away/ Vacation. During winter months, ambient air and ground water temperature is colder effecting hot water production. In select regions, we recommend switching your unit to High Demand mode. High Demand mode operates simultaneously with either the lower or upper element to heat water fast. Note: HD mode reduces energy savings due to increased electric element operation.
@Rs0205jm You can mix and match top and side water connections. You can use any combination of one inlet and one outlet.
FYI - I am from True Management (Rheem ProPlumber & ASP)
Can we get more information about Energy Saver modes vs. Heat Pump only? Wouldn't running it in Heat Pump only save more energy?
There is a bit more information about modes on pages 22-24 of the Use & Care Manual media.rheem.com/blobazrheem/wp-content/uploads/sites/36/2024/07/AP23657-Rev-01-Manual-HPWH-GEN-V-UNIVERSAL-CONNECT-ENGLISH_HALF-SIZE-3.pdf
@Chris Reicherts They are available through wholesale distribution or plumbers. Rebates and incentives are available. You can find them all here www.rheem.com/rebate-center/ and www.rheem.com/water-incentives/.
How would venting be connected if the installer wanted to use it? How often is venting utilized on average?
Ideally you want the inlet to capture warm air to make it more efficient. And the outlet to blow colder air into an area that might need it, like a hot garage.
Rick
What happens when the heat pump fails in years to come down the road?
Plumbers like myself cannot repair that.
Will the homeowner have to call an A/C repair technician? Or just replace the whole W/H?
How important is the water trap on the cold Inlet? Makes for wonky piping when coming for above
Are you referring to the expansion tank?
No. The instructions show a p trap on the cold water inlet
@@savidge2565 It is not necessary across the country, but check for code in your area.
Is this a direct vent and do we need an expansion tank still?
It is not a direct vent. Yes, you need an expansion tank on the cold water inlet to follow code in most areas.
What is the required square footage needed for this product to work?
Yes, we can add the Rheem Water Heater Booster to increase hot water delivery by up to 45%. It has to have its own dedicated power. The water heater and booster must be on separate circuits.
Are there any code issues if you utilized rhe ducting and the water heater is near another natural draft appliance? Code says 10' from a natural draft appliance to any return. Of I set this near a boiler and ran a ducted outlet farther away would it violate code?
Please check local code to find a local requirement.
You're a winner! See the pinned post about the giveaway.
Let's learn!
@Josh Withrow We recommend an on-demand recirculation system.
I was told when they came out that external recirculation would mess with the cold water Inlet thermistor and not to use recirculation. Has this changed?
@@savidge2565 It will short cycle if in heat pump or energy saver mode. To run recirculation, it must be in high demand mode. Use the EcoNet app to pair the pump with the heater.
Why is the vent connector so expensive. It's a plastic piece?
Now I see you've included an adapter on the new units.
Duct connector is no longer needed for the updated model. It has built-in tabs for ducting.
That's great on the new models, but the exisitings ones required a $100. Plastic adapter..
Please explain why it is not a good idea to use the 120V models in the midwest
con: long recovery time pro: energy efficient, less electrical work required (can be extremely expensive!)
It's really designed for the retrofit market when removing an exisiti g 40 gal gas.. long recover times since it's only heat pump.
Works if you shower in the morning, go to work and return hours later. Not ideal for a family with kids or back to back shower use.
@@DIYRandomHackery faster recovery than the 240v model in heatpump only mode though. I've sold a few to people that did not want to run 220 to a unit. But i have been advised against it. If everyone is in agreement and understands the limitations, I would think it is even a better way to go. But hey, who am I?
@@DIYRandomHackery OH, & thank you. forgot to say that first
@@RICK8555 I understand that. But switching anyone from gas to any electric will have same issue. Even more for the 120V model, but if they want super efficiency, they do not want to be running the elements anyways is all i'm saying. If they understand this, i would think it would be the best for the application.
Will there still be a duct adapter available? Or just the tabs that fold out?
The new model includes tabs and you don't need additional part with the duct-ready design.
You're a winner! See the pinned post about the giveaway.
What type of rebates are available for the heat pump?
varies widely by your local utility and government. Try searching for "$CITY or $COUNTY HPWH rebate"
We'll be sharing updates with our subscribers here www.rheem.com/heatpumphub/. You can also see the Give Yourself All the Credit tile for tax credits and rebates are searchable www.rheem.com/rebate-center/
@Greg Burnett Incentives are up to $2,000 in federal tax credits and up to $1,000 in local rebates. Please check www.rheem.com/rebate-center/ for your incentives in your area. See www.rheem.com/heatpumphub/ and go to the Give Yourself All the Credit section.
What is the best way to make sure condensation will not cause a problem either by pump or gravity
If the heat pump installation is below grade, such as in a basement, recommend installing a condensation pump.
Does the water heater have any kind of wet switch or power for the condensation pump?
@@bradluckey5721 Condensate can be either to a floor drain or done with a condensate pump that can handle at least a gallon a day. No, there is not a "Wet Switch" like a typical HVAC unit.
You're a winner! See the pinned post about the giveaway.
What are the new product quality improvements for these new models?
The new features are top connections and duct-ready design. You can find more information at www.rheem.com/heatpumpwaterheaters/
You're a winner! See the pinned post about the giveaway.
When will the distributor have them
They are available for distributors to order, but you'll have to check with your local one to see if they have it in stock.
Is a cold water trap necessary?
It is not necessary across the country, but check for code in your area.
What is the best way to explain to a customer to upgrade to this type of system from a conventional system?
There is a page we created with resources linking to all of the savings. Have them check out the Give Yourself All the Credit section. www.rheem.com/heatpumphub/ Homeowners can add up the federal tax credit, local rebates and incentives from www.rheem.com/rebate-center/ and energy savings. It is so efficient and there are a few good notes to share in the heat pump water heater section of the Heat Pump Knowledge Hub.
You're a winner! See the pinned post about the giveaway.
Good evening-gorgeous ~
I am curious about the venting
New design is duct ready and requires no additional parts.
Does rheem have a site to search for any local rebates for installing these
Yes we do at www.rheem.com/rebate-center/
You're a winner! See the pinned post about the giveaway.
Good morning. Can you tell me more about how this works?
What about the video is unclear? Have you read the documentation on Rheem's website?
We have a great blog post here www.rheem.com/water-heating/articles/what-is-a-heat-pump-water-heater-and-how-does-it-work/.
You're a winner! See the pinned post about the giveaway.
Would like to know about venting putting duct on it
We have the connecting tabs for ducting, so you do not need any adaptors. You can run this 125'. Everything else, please refer to your local code.
Can you add a tank booster?
Yes, we can add the Rheem Water Heater Booster to increase hot water delivery by up to 45%. It has to have its own dedicated power. The water heater and booster must be on separate circuits.
@kiss5farm Upgrading can pay for itself thanks to an amazing 4.07 UEF, high energy cost savings, up to $2,000 federal tax credit and available local rebates.
Thank you! Certainly helps with the initial cost for homeowners.
Is blue tooth needed?
Bluetooth is not needed. They have built-in Wi-Fi to connect to your water heater. The EcoNet app is available to connect to this unit.
Can a recirc pump be connected to the eco app?
You're a winner! See the pinned post about the giveaway.
What is the recovery time?
Varies by tank size. See manuals, they have a table listing the expected recovery time. Recovery time will vary based on inlet water temperature and ambient air temperature.
The 240-Volt, 30 amp model has a recovery of 27 gallons per hour in energy saver mode.
👍
What's the best way to describe how a heat pump works to a customer
It produces both hot water and cold air. or it takes heat from the air, puts it into the water.
You can share this blog post with video www.rheem.com/water-heating/articles/what-is-a-heat-pump-water-heater-and-how-does-it-work/.
You're a winner! See the pinned post about the giveaway.
@Greg Burnett For the refrigerant system, it's not currently serviceable. If there is concern about the system, you can contact customer support. Contact Us Customer Service, Warranty, Parts 800-621-5622 Plumbing Support Team 866-339-2388 EcoNet Technical Support 800-255-2388 Technical Service 800-HEATER3 (800-432-8373) Technical Service for Hybrid Water Heaters 800-995-0982
when is this available?
They are available for distributors to order, but you'll have to check with your local one to see if they have it in stock. Homeowners can contact their plumber.
What is the recovery time?
The recovery time is 27 gallons per hour in energy saver mode.
You're a winner! See the pinned post about the giveaway.
@@Rheem_Manufacturing Is 27 gallons per hour in the energy saver mode the same for my 2023 Pro Terra model? If the ambient air temps are below 37 degrees, how much will the recovery time increase while in energy saver mode?