Discover💡the real story behind my Dell 3511 after-hinge service | TheHidden Secrets
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- Опубликовано: 10 окт 2024
- Discover the real story behind my Dell 3511 after-hinge service | The Hidden Secrets #dell #customer
As customer was very smooth. I just called dell customer service number searching on google and they created my customer ID and Send an email. My issue got sorted in just 4 days after the complaint day.
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#customerservice #customer #dell #delllaptop Queries solved in this video like:
Can Dell laptop hinges be repaired?
How much does it cost to repair hinge of laptop?
Hey laptop hinges durable?
How can I make my laptop hinges last longer?
My full after service experience I have shared in this video hope all your doubts will be cleared after watching it and you will know the process how I received the hinge replacement service from Dell.
Do like and subscribe friends if video was helpful and be a part of my RUclips family ❤️
❤️ --Please subscribe to my channel guys❤️---
Please do like , share with dell laptop users and Subscribe to our channel if it helps you in any ways ❤️😊and do give your valuable comments
thanku mam , actually i face this problem today and i m feel very relaxed after listening you its free of cost repairable ,your video is extremely helpful . godbless you dear
Thanks for those kind words!! Guys do like and subscribe to me channel if it helped you it will motivate me 😍
@@TheKanpuriyaTech apka new dell laptop ka carbon black body ha kya ??
@@rromeo4904 yeah looks Grey
@@TheKanpuriyaTech new upper lid scrachabe ha kya??
@@TheKanpuriyaTech Thankyou for giving a complete info. Mam same problem mere saath aaj raat abhi just hua hai mai night study kar rha tha then hinge ke ye same problem hui and same aapke jaisa hi front me right side se lid alag ho gya hai once again thankyou for your video mam 4 months hue hai purchase kiye 3 years hardware warranty koi charges pay to nhi karne honge na .? Tomorrow me company se contact karta hu then apna experience share karuga.
Are you guys talking about the same model inspiron 3511 inspiron 3000 waala lapton with 256 gb ssd and 1tb hdd ?
We have the same unit and same problem, and I got mine fixed after 7 days, I feel so relieved. Thanks to your video, it helped me so much on what to do. 🙏
Wow Sounds Great !! I hope you were comfortable with Hindi
I have a problem that ant are coming from my laptop 💻. Can u please help me
@@TheKanpuriyaTechMam Please Reply a mujhe Service Centre Jana chahiye Ya Online karna chahiye🙏🙏🙏
Wait, it will break again. It will kep breaking after ever 1 or 2 years
😂@@yashwanthyash8303
Don't purchase this model 3511 or 3515 this is manufacturing fault after replacement also you will get issues, if you purchase this model definitely you get this issue.
@@AkashhhhhXD I am also 🥺😭
Haa
I'm also concerned about this issue with hp laptop.... 😭😭
Yes....
@@dhirajlohar9943 what issue bro?
Dell service is good than any other brands my laptop issue was fixed ASAP when I called them
Thankyou so much you had given me a relief you know that it is very to explain parents about this
Its like common issue else who's facing this particular kind of issue under warranty they can provide you free cost not to warry
my laptop is Inspiron 3511 model,alongside the borders of the LED Display, there is a plastic frame that pops up a little. Because of this frame, whenever i close the laptop, it rubs against the body can I get warranty for the scratched body
I too got my laptop hinge replaced under warrenty , but this issue is common across most of the user. And even dell has agreed that it’s a manufacturing defect, same thing will cost 6k post warrenty. So I had called up the customer care and asked them to provide extended warrenty to 3511 laptop users at a lesser rate and even the technician agreed that the new hinges are also of the same quality as previous one.
How many days exactly it took for the technician to arrive at home, from the date of complaint booking?
I have contacted them on 24 may they said they will come on 25 but then they said some parts are missing that's why they are unable to come on 25 I want to ask how many days will it takes or how can i solve this issue
My issue got resolved within two days… The parts got shipped to Pune from Bangalore and then the technician visited my place the very next day. The issue isn’t that… this 3511 is a product with a defective hinge design, even if you get it replaced then also it might happen it future. Worst when it happens post warrenty period, it will cost around 6k to replace everything. The technician, dell support team and a Dell outlet near my pace …. All have agreed that this a defective design. So now the challenge is that what should a customer do if the hinge breaks post warrenty. I am sure, your current issue of hinge will get resolve sooner or later depending on the availability of hinge or technician
@@sonlnike Seems you are damn lucky now.. I raised complaint 15 days back still no specific and confirm time for Parts shipping date.
Did they extend the warranty at lesser rate???
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I have a problem that ant are coming from my laptop 💻. Can u please help me
Mam mujhe ae laptop lena h,,but lene se phle aapse bat ho to. Kafi kuch mai satisfy ho pata🙏
@@gangastudy
I think agar aap meri after 1 year dell video dekhoge to decide ha/na me ho jana cahiye aapka bhi ,logo ne description link se order kiye hai aap bhi kar sakte ho product check
Mam I'm faced heating issue, after fixing of hinges. Issues
I did it 2 times one time I got claimed under wrannty one time I got free by claimed by dell again I have issue now they are asking 3500 rs what should I do
kya hua bhai >
???
Service wala kitna din ma vist karka gya laptop ko theek karna ka liya.
I generated complaint on Friday for same issue on 3511 , but didn't received any mail from Dell.
Hello mam ...if touchpad and keyboard problem exist then can this change under hardware warranty?
I'm also facing the same issue recently. I had raised my complaint for about 25 day's ago 10/4/22 still the service is pending till now 12/5/22. They are giving the excuse of lockdown in chaina shengai which sounds senseless . I'm Very disappointed by #dellservice for such delays in service.
#dell #inspiron #serieb #dellinspiron
I am also facing same issues my laptop's hinges got damaged automatically and l contacted dell Technical Support 17 days ago and still they are the parts unavailability
Yeah mine laptop got damaged hinges, raised compliant on april 18 but still parts not dispatched
same bro, I also complain him 29 days ago still no progress . simply they gave me the same reason of china
I have also facing same issue guys.
I have raised complaint for about 19 days ago 1/05/2022 still the service is pending till now 20/05/2022.
#dellservice is not good.
@@AkashSingh-zy5xe mili service
Same problem faced in my dell loptop...thank you so much... information provided 🎉😍
I have a problem that ant are coming from my laptop 💻. Can u please help me
Thank you so much❤...you saved me.
Followed all the process and now they replaced parts. Now my laptop good.🌸
Thanks for your kind words 😇Nice to know
Your laptop was under standard warranty or you have taken any special warranty plan for these type of issues.
@@hanu_mithu_2109 standard
Thanks dear aapne mera problem solve kr diya ye video banake . Mene bhi abhi 8 months phle hi ye laptop liya or acchanak hinge uska same condition me break ho gya khair baki display me kuch abhi tk effect nhi hua but still dar lg rha h ki band nhi ho rha laptop or 3 din wait krna pdega technician ka.abhi mene service request kri h Dell me so ye 7th ko aane Wale h technician. I hope mera laptop bhi phle jesa thik ho jaye.
Ha theek ho jaayga 😇😍Aapka bhi
Thank you Ma’am for the info shared. I purchases my Dell Inspiron 15 5510 from Doha Qatar in Jan 2023. Till now was working Ok, but observed today that it not powering up from battery nor charger. Kindly advise the best course of action. Thanks
please connect dell team for service, my videos can guide you if u know hindi
How is the hinge now ? Is it good?
Thanks u so much mam
Maine aapke is video ke dekh ke process kiya aur mere parts dispatch ho gya h
Thank u so much ❤️
Amazing 🤩 happy to see so many people benefiting out of this video 😍Please do subscribe to our channel if content was useful - Thanks
well it works this type of damage comes under warrantee they provide free of cost home services and check all system if their any fault fix its good service ever thank for this video my issue solved free of cost ❤
sounds great, thanks for appreciation
Can you tell me the manufacturing month and year of your 3511 laptop. I want to know manufacturing details because many people tell me that the new manufactured laptops have not hinge problem. Is your laptop manufactured in previous year.
MFGYR :2021
@@TheKanpuriyaTech ok thank you
@@musavirbhat5018 yarr darao mat....
Hey I am also having the same model and do you also getting some scratches around the touch pad or at the edge ?
No scratches just hinges broke got service … all good now
can anybdy plz provide me their ph no for call them becz m fed up to chat with them , and unable to find their no for call
I got service for my laptop today. I was struggling with the same problem. service was very good i posted my complaint yesterday and technician reached to me today . I'm satisfied with the service and it was free of cost also.
👏👏🤝Awsm
Hi, Bhawna
Which parts were changed?
@@tushargoplani top cover of the laptop black and silver both. Hinges also
@@bhawnachandla6244 okay thanks....my laptop screen is also broken because of hinges 🥲
can anybdy plz provide me their ph no for call them becz m fed up to chat with them , and unable to find their no for call
I bought this laptop 10 days ago i have faced battary backup issu.. I can use 2.00 hour of 100-20% Charge and i get heat issue on the backside of laptop..do you face any of this problem?? (i5 11,512gb ssd,8 gb ram,nividia gtx 350 2gb gddr crap)
No my laptop behaves normal like other laptops do - Charging is good , when I work for v long it gets lil heated but that’s completely normal
Yes i have the same problem
@@akashbhalerao4704 do you face any problem? Today the charge go down 76% to 40% in 1 hour.. I only use codeblocks that's it.
Same battery drain too early after 5-6 month
My laptop hinge is breaked same.and My warrenty is expired 3 month ago so can i get it free service
Same issue
Same issue
Same problem hai laptop me par under warranty nhi hai kitna expense rahega service ka
thanks for your guidance. Your video was very informative and helpful. I got my laptop repaired by company under warranty. It took 5 days after giving request to Dell. Now it is working smoothly.
Wow sounds great 😊 🤩
@@TheKanpuriyaTech Mam Please Reply a mujhe Service Centre Jana chahiye Ya Online karna chahiye🙏🙏🙏
didi Im using hp laptop and Im facing same problem then I hp service center I tell the problem my laptop is under warranty and the calling man that your laptop have physical damage that not cover in hp warranty then the calling person say that you want to pay to replace hinge of your laptop and I ask that the price of hingle they tell 15000 to 16000 price hai. hingle ka my service experience are bad I would give -infinity from 5 don't hp product I would prefer to buy dell and lenovo. the dell laptop are great
Thank you
Hey did you also faces touchpad issue in your dell inspiron 3511?? And how many days does the service center take to fix your problem?
I am facing touchpad issue after 2 months
My touchpad arrow automatically gets clicked
@@shivamsmartlearning.2.1kvi44 yeah i also had this issue...then dell changed it
I got same problem in my laptop today then I contact dell customer service and he told me for wait for 10 days atlist to repair my laptop
I have extended warranty.I have faced same problem.Will this problem solve in extended warranty?
Hello! This video is uploaded two months ago now and may I ask since it's already 3 months after the repair, Is your laptop hinges still in a good phase? We have the same model and I wanna know it's condition now😊
Yes it’s perfectly working 😊you are from which country?
@@TheKanpuriyaTech Oh great to hear! Hopefully the hinges will not be in trouble again haha. Btw I'm from the Philippines. In our country, all are covered by the warranty except for the LCD so I really need to take care of the screen haha btw thank you so much for the update, this is actually for research purposes so it means alot, thank you!
@@davelachica3012 hi, can i ask po how did you contact dell service? and how long did the process take? i'm from philippines din po. thank u in advance!
@@amqandrea since basic warranty ung sakin ay 9:00AM-6:00PM lang ang calling hours nila and monday to friday lang un. Pero ung sa ibang warranty ata nila isa 24/7.pero sabi ng technician na pumunta samin is pag 24/7 ang natawagan mo, mas mataas ang tendency na ang sumagot sayo ay indi Filipino
@@davelachica3012 thank u sm for answering! anong number po ang tinawagan niyo kasi yung ibang tel. no nila ay not working, parang bots 😭 and may i ask how long did the technician po to come on your house?
I was also same problem, i had extended my laptop warranty to 3 years, but when i went to offecial store, they said it need to 4000 to set up, &new parts will be change.
Force them I got free replacement without warranty at doorstep bro
Mam I have purchased a laptop from dell
Inspiron 15 5510 . It has faulty product the process is 40 to 45 days
I'm from Indore and Finally today i got service from Dell. My hinges and lcd cover get replaced by Dell.
Thank you Dell.
Congratulations 🎉
@@TheKanpuriyaTech Thank you Ma'am for your guidance and sharing informative videos.
@@chouhansahab1465 bro how many days after they are coming to provide service
@@aniketkawade7093 Bro i got service after 40 days of making complaint. Actually the parts are shipped from China , so it is delayed.
Also your location matters. Like i lives in Indore and parts come in cities first..so i get service in priority.
@@chouhansahab1465 do like and subscribe guys if video was useful 🎉🎉
Maam i am facing issue and i reported 4 days ago but there is no dispatch of parts
Bro I had also faced the same issue recently and they are giving me the same excuse of no parts available
same excuse, took them a month before finally setting an appointment
Bhai abhi dispatch ho gya kya
It's been 40 days for me. Still no dispatch.
Hey apko mila laptop??
I am having a Delay of parts..Any idea how long will it take? I am from Kolkata..My same laptop is just 2 months old..Having the same hinge problem
I am waiting since 1.5 months
@@pankajkanwar1332 What to do? Any complain no.?
Just wait
Or post on Twitter tag dell tell them about your service experience.
@@pankajkanwar1332 is it done yet ? My one is done
How many days exactly it took for the technician to arrive at home, from the date of complaint booking?
I have shared my mail replies from dell in another video.. almost 4 days
If we live in urban area or larger city , it takes 3-4 days , whereas for small districts and rurals, it will take nearly 20-30 days
3511 model ka sb laptop mr prblm hai kiya,,
512ssd 8gb i3 11gen model me v prblm hai kiyaaa..
Ya 1tb hdd wala me hi prblm hai
I had an inspiron laptop which I had hinge issues twice, i now contacted them and informed its an issue which keeps occuring and asked for laptop replacement, i am not getting a new laptop from dell that too with an upgrade.
Did u get new laptop?
Thank you for your information
My pleasure 😊sir do like and subscribe if content was useful
Mam but Acer company iska charge leta hai mera laptop warranty period me hai or company bola aap ka hinge ka charge lgega free me hota agr aap insurance kiye hote tab replaced hoga
dell has different types of warranty type. not all give free parts replacement
Is this hinges problem will coming again after you’ve changed the new hinges ?
For me it never happened again 🙌so thanks to my service waale bhaiya ji he did Awsome work
Do you suggest buying extended warranty?? Or basic got covered this for you?
As per me basic is more than enough
Mam mene liya hai Dell k yh hi but mera tight hai to mein kya kru
I also faced same problem Hinges damages and touchpad not working properly i complaint yesterday .wifi Broadband connected and after some time disconnect and automatic after 1min reconnecting
can anybdy plz provide me their ph no for call them becz m fed up to chat with them , and unable to find their no for call
I will give you 1 suggestion:
Whenever you buy budget or midrange laptop, just open the hinge cover and calibrate it as you want.
This will never fail your hinges and plastic holds.
thanks
Actually we purchased a laptop in US .and it is in india right now .And it is in warranty right now . We have issue with charging and touch pad and speaker. And we contacted the technical support .they said that transfer the ownership to india.Any suggestions
Hello, my laptop is not under warranty, so how much will they charge and also post replacement is there any warranty on new hinges? Thanks
You need to contact dell.
Yehi Problem a raha he Replace krwana chaiye ya repair?
I choose repair ,its upto you
I also suffered the same problem. this is design flaw. My laptop 3511 is under warranty and they took 20days to rectify it. After 3 months use, the problem of hinges developed again and my screen is not working.
you can know more in my dell 3511 playlist and reach to dell, hope they will resolve it soon for you sir
I stay in Bangalore and I complained 5 days ago and they are not even giving a tentative date , it has only been 5 months since I have bought and I am facing problem . I dont know when my problem will be sorted
same 😶😶😶
they just increasing a date of part shipping
Mam please reply🙏🙏
Dell inspiron 15 3511 ( 1tb/8GB) model wala laptop liya hu lekin ye bahut hi slow hai😔😔. Maine aapka previous video dekha jisme dell servicewale ssd lagane ko bol rahe the. Kya aapne lagaya hai? Agar lagaya hai to kya speed up hua hai?
Hi! Yeah in starting for almost a month my laptop was too slow - faced too many challenges but after 1 month it started working smoothly without ssd - no I did not went for it as my laptop works fast now ~Hope it answers !
Wow good to know !sure I will go for it after sometime
Didi Mera Inspiron 5410 2 in 1 laptop hai ,
Same hinge problem hai aur website vr part will be shipped 29 may dikha Raha hai (nearly 1.5 months) will it take that much time or jaldi ho sakta hai
I think by now it’s sorted sorry I just saw your comment
@@TheKanpuriyaTech ha pr technician ne palm rest gharab kr Diya hai paha nhi ab kab thik honga new part order bhi kar diye hai
Technician ne kharab kar Diya 😦that’s v bad , okay ,hope for the best for you too 😊
@@TheKanpuriyaTech ha abhi next time bhi koyi problem nhi kare bas
Do you have acciendental and damage insurance in ur laptop plz reply
No
I face same issue but i want to know now how is the condition of your laptop after 3 month ?
Is it ok or not after 3 month ?
Any issue face regarding hinges after replacing it ?
Laptop is perfectly fine since long now
Total how many days are taking it's been 2 days and I fear that my screen would come out
Damn.! It's 10 days now.. same hinge issues.. Dell WhatsApp says 26/May but on call, they don't have any date.. On seeing so many pendencies since Apr, I wonder when ll my parts come :(
@Hidden ink Unfortunately have to wait for parts. Same excuses like non availability of parts.. when have you raised the complaint?
@Hidden ink i was being first told as 26th and now 31st.. m expecting for 7-10th june or later as they are extending dates again and again.. PATHETIC!!
@Hidden ink you may check the service event page on dell website if they mentioned any date there.. as of now, my tracking is showing 31st May..
@Hidden ink any dates mentioned on your tracking page?
@Hidden ink Great means now parts are coming in full pace.. hope to get parts in as per mentioned time..
Hi ma'am I'm looking your videos after almost 3 months and now I'm going to buy this laptop should I buy or this laptop please reply me.।
Laptop is good just it had hinge issues you can ask at the time of purchase about it - if it’s no more a issue you can go for it or else go with other company
Thank you so much ma'am please can you reconize me best laptop under 75k and over 60 k laptop both in dell Or hp in i5 11 gen please maam with nvdia graphic please reply me ma'am
Also experienced the same issue. Dell fixed it under warranty but after 2 weeks of using it again.. Hinge is broken again :( I can say that this model is not a good choice..
That’s very sad 😢 I have not heard anyone else nor in comments other than you who faced this challenge after dell fixed it , similarly I also have none issues after that 🤞you can again connect maybe your issue gets resolved this time
Same model... Hinge broken again after warranty repair
@@dailydoseofvideos796 how much it cost you after warrenty period
I got same problem today😭and 2 months before warranty expired
@@dailydoseofvideos796 hi dailydoseofvideos796 plz reply asap bro
Di mera Dell laptop under warranty me hai aur Kharab ho gya hai .
Laptop service wale ko laptop sath le jene de kya ?
Please reply❤️❤️
Did i purchase dell vostro 5620 11 days ago and its cursor frozes and doesnt work until i close and open laptop agakn and h letter button alsp doesn't work most of the time than what should i do?
I purchased it offline
Ma'am how to extend warranty for dell
Ma'am pls tell, your laptop was under standard warranty or you have taken any special warranty plan for these type of issues.
Ma'am I am facing same problem. I have consulted to a local computer shop. They told that hinges issue doesn't comes under warranty repairs.
Standard was my warranty and I paid zero rs to dell to get my damaged hinge replaced which I have mentioned in video also
Did the service provider made a survey of your laptop like you dropped it or anything?
Or he just came, replaced and left.
This is a known problem in dell ,there is no fault of user here , so it was no question asked free service, hope it answered all your doubts
Your warranty was in which mode
What about the data backup? Do they asked you to backup or it remains as it is after repair?
As it is bro, hinge change is a hardware change not software
What if i m out of the state from where I purchased my laptop
You have warranty card?
I have no warranty card
And i don't have received bill mere 18 din hua ha mare same problem aa rhe ha 😢
2021 october liya hai. 2 baar touchpad change karvaya hai..din me 2houre usage hai.
1 week hogyee lekin service nahi mili abhi tak ..dell 7415 2in1
Mujhe 2 months ho gye😂
didi laptop ki lid ko close kar ke rakhu ya open ,, close karta hu to frame eject hota he or properly band bhi nahi hota
agar warranty me hai toh dell me call karke complaint register kara lo, agar nhi bhi hai aur 3 years ke under purcahse ki hai laptop toh bhi dell ko call karke complaint register kara lo, free of cost ho jayega replacement
Bilkul same issue mere sath huya tha, I purchased on oct 2021 but issue happened in december, my laptop was replaced, kya ye issue new laptop me dobara ho sakta hai?
It happened only in starting once
Kal complain kiya aur aaj change ho gya thanks you didi
Some advice for users, get your laptop hinges loosen by technician when he is replacing them. By this you will not face same issue again in future.
are you sure sir ??
What I found dell technicians are very good you can ask them and infact they will do what is good as since they changed my hinges I have never faced the issue again😍🫰Happy Dell customer ❤️
@@TheKanpuriyaTech few weeks ago i changed the hinges and the technician changed this .........i didn't know then that get the laptop hinges loose can reduce the hinge breaks again .....so the technician fits it according to him..........now again i can heard a sound from the hinges when i open the laptop ......how can i fix it......now my warranty is also expired
@@ezcoding69I'm also faced with the same issue after Hinges replacement
Yaar, Dell service is the best .but I still didn't get my parts replaced since 8 days of complain
Have you seen my new video I made it seeing for your comments on my earlier post to give you all clarity it’s in Hindi language
@@TheKanpuriyaTech sweet hearted girl🙏🙏
Mili service
@Hidden ink hey , I got my parts replaced 30 days after my complaint, don't worry it will take some time , but your work will be surely done, I too worried but don't worry , just give them some time
Don't worry about the parts, everything will be done well and once done , ur pc will work good, so just wait and don't worry
Mera fold nhi ho pa Raha hai Syd Tut gya hai warranty mai hai replaced ho jayega please reply
They are saying we don't have parts because of lock down in shangai
Mili service tumko
Same problem happened with my laptop.
Wow s many comments❤️awsmmm
Which Document is required
I have dell Inspiron 3511 i3, but the problem is suddenly it runs very slowly even i cannot start the laptop and start heating, fan runs faster any solution
Buy ssd, I think you don’t have one in your laptop I described it in description of this video
Which warranty did laptop have basic or premium or premium plus warranty
Basic
I just had my hinges replaced by Dell today. Are you facing any problem with it after nearly 1y?
Not at all ❤️🙏After that my laptop is working perfectly awesome
Nice nice 💓
Mam mare laptop ki battery me issues hai mera laptop dell ka hai under warranty mam kya. Free me thik ho jaye ga please btao
I am facing same problem currently.. After repair it's working fine..?
Yes it's perfectly alright
Mera bhi laptop ka hinz problem hai 7 days ho gaya hai mam abhi tak nhi aaya.
Mili service
Nhi Bhai abhi tak dispatch hi nhi hua hai ....track karta hu daily
How to track ?
@@mithilborkar21 Customer care sent me link on my mail
@@garib98064 I generated complaint this saturday but didn't received any mail from dell
Hello please give some solution because body bhot nasuk hai or mujhe laga rehta hai ki agar galti se thoda sa wajan padha to ye toot jayega mene kal hi liya hai 3511
Nothing to worry dell knows about it you can also connect dell and get out of it, Everything is mentioned in my dell playlist
Component ka cost free hota hai?
Is dell replaced parts with new or refurbished parts and they provided bill of every parts ??
I have shared the service day video with all my subscribers in this channel you can try checking it out
My laptop air cooler isn't working.
To kya mera laptop replace hoker dusra mil. Sakta hai
Please connect to dell for this
Mam mera v 3511 modal hai lekin bahut heat ho rha hai touch v nhi kr pa rhe hai fan area ko
You can also complaint at dell
Hi, i also got the same problem of hinges. Now they are saying due to Shanghai lockdown parts replacement will take around 40days. They are also offering full system replacement, but i will get refurbished one(almost same age laptop as mine). my laptop is 9months old. Which is a better option parts replacement or refurbished system? Please share experiences of refurbished one if anyone has opted?
Though I don’t have any refurbished experience as such, but if I was in your place I could have gone for parts change - until rest all working is up to the mark , apart from hardware hinges- This is completely my way ppl may have different opinions- thanks!
@@TheKanpuriyaTech Mam Please Reply a mujhe Service Centre Jana chahiye Ya Online karna chahiye🙏🙏🙏
I purchased it from a retailer. Should i also mail to service or visit the retailer.