Hello! excellent video, thank you very much for the information, but I have a problem, the "Answer questions with knowledge" action does not return any answers, only the following: json { "knowledgesummary": "" } Am I missing any critical settings or steps that could prevent the action from working correctly?
Hi! Thank you very much for this comprehensive video. Helped a lot! However, may i please know what is the Feature Assignment here? Does this mean assigning the EDL to an agent's default knowledge base?
I followed the same process of creating data library using the file upload but agent is not able to find the answer and still throws the same message " Sorry can not find it"
Legitimately excellent information, thank you!
Can we use csv file and then get data in edl ?
Hello! excellent video, thank you very much for the information, but I have a problem, the "Answer questions with knowledge" action does not return any answers, only the following:
json { "knowledgesummary": "" }
Am I missing any critical settings or steps that could prevent the action from working correctly?
Same here.
likely a permission issue
I tried uploading files via data libraries, but Search Index always shows "Failed" status. Even after rebuild - it show "Failed"
Hi! Thank you very much for this comprehensive video. Helped a lot! However, may i please know what is the Feature Assignment here? Does this mean assigning the EDL to an agent's default knowledge base?
@Aditya you mentioned Apex Hours recording. where can I find it?
I have same issue that the agent is not referencing the uploaded files in the data library - seems like there is a something missing
The query provided in example at 29.40 of video does not work when used with SOQL in Apex. Please check.
Can anyone share the apex hours video that he mentioned? Thank you!
I followed the same process of creating data library using the file upload but agent is not able to find the answer and still throws the same message " Sorry can not find it"
Test input asks for retreiver Id from where can we get it?
in the url of the retriever record
Good one.