Inside the home care crisis: Exposing a broken system (Marketplace)
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- Опубликовано: 17 мар 2022
- Marketplace exposes a broken home care system that's failing families and workers. Our investigation reveals a system with few checks and balances and secrecy around for-profit companies' use of public funds. Plus, we travel to Denmark with geriatric physician Dr. Samir Sinha to show Canadians a better, more dignified and more affordable way to provide care at home.
To read more: www.cbc.ca/1.6387911
#HomeCare #Canada #CBCMarketplace
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I am the female PSW in this story. Unless the families and the general public demands that the government overhauls the broken system, it will remain as it is. I implore you to write to your MP's.
Thank you for sharing your story!
Thank you for your service and compassion.
Thank you for your sharing in this video. I am a PSW student and have started studying due to a neighbour who fell ill, I cared for her in her home till she died last week, I was debating getting into home care for those reasons but after seeing this I am thinking of either moving first to another province with less privitization or going with a long term care home instead considering how low the pay is and how much they are expecting out of you.
I think a letter to your MPP would be more appropriate since home care is under provincial jurisdiction. And I would join you in your demand that the system be overhauled. I have survived brain surgery. I'm fortunate to have home care at least four days a week (two one-hour and two 45-minute sessions) but there are so many things a personal support worker can't do.
Salute to your hard work! 🙏
I hope this program blows up and all higher executives for these companies get fired and charged. Also, the Ontario government should focus less on nursing homes and more of at home care and get follow Denmark.
Agreed let's go after the execs and owners
Check it out... CEOs of not-for-profit companies are on the Ontario Sunshine List.
Just demand better care and unite the public to do the same. Once people see a better way like the Denmark system and others, we can tell government by voting in what we want and letting govt. know what they are doing is not providing better care for all. Same with Health Care again another govt. dictated business.
The public must be united on what it wants. There are people who never get Home Care or go to LTC because they can afford not to use the public system. That is just 1% of the population and they are often the most influential in who is elected.
As a Bayshore employee, one time they canceled a two hour visit for me and gave me a 10 hour visit because they would get paid more. They did not care about the client that has shorter visit because it was not in their best interest. Disgusting
Agree
U as the hourly worker got 10 hrs & didnt have to commute multiple times. So the company feels they did u a solid. 🙂 Its probably easier to get 2 hrs covered vs 10 hrs!
@@willc5512 Yeah! But the 2-hour visit got cancelled. Maybe, that client or patient needed that visit, right?
All Stuart talks about is making a billion dollars.
@@dinkster1729 On the flip side there should not be a two hour visit. It doesn’t allow time to get laundry down if in an apartment building and you have to wait to get a machine. When I eventually get home care I will only have it with three or more hours. It’s much more relaxed for worker and client instead of running here or there for two hour appointments.
Thank you for exposing this ,this is our life as Homecare ,too little money for a difficult job ,agency getting lot of money not the PSW who did a very difficult job
There should be a system where PSW can be paid directly by the client, I don't get why there is a need for a middleman (agency) to snatch majority of the funding. Just create a system to pay the care provider directly.
Wisest words in the comment; I was thinking about same thing too.
@@Jimpopal that is why their is a middle man. People can not afford to pay for PSW privately. Hence why there is a middle man to cover the cost by OHIP. 😔🙏🏽
@@sg5720 OHIP can be structured in a way so workers can bill them directly. Doctors bill OHIP for their services directly, other healthcare workers should be allowed too
This marketplace series is showing so many broken systems that older generations just blindly assume work
So true. And these companies and the government tell us that help is available, when the truth is we are on our own....
Burnt out exhausted trying to manage..
Why does the public tolerate the poor care system when other countries (we all are people) have been doing a far superior and less costly way of caring for people as they age in place and in Home Care for more than 30 years? I have talked and posted about changes that will make a huge difference but those who get funding from govt. and news coverage are far more visible on TV, etc. They are coming around to promoting better care but if you are govt. funded even as non-profits, you aren't going to bite the hand that pays you. We know what better care is and can be here in Canada, I need public support to make it happen NOW.
I left the field as a PSW after 10yrs. I loved my job but it was just too demoralizing. You’re used up and spit out, just like the clients. And this was before COVID hit! Now PSWs and other field staff are literally putting their lives at risk and the companies and Canadian govt you work for still don’t care about you. I switched to work behind the scenes in scheduling and the problems are exactly the same. It scares me to think what I’ll have to do to make sure I have care when I’m a senior
As a PSW for Bayshore Home Health I can attest to this barbaric problem !
I work for Bayshore home health as well. I wish they had interviewed me because let me tell you something I would a sang like a canary
Maple health centre is no better
Bayshore's communication person resigned in frustration.
there is no place like home. hopefully this will be addressed
So happy to have this issue brought forward! Thank you all ☺️
I’m a PSW that did home care for 13 years, I left the home care field, I miss my seniors terribly but all the big guys care about is money!
work on your own
@@Ace-ke7fq Some do and get paid just as much as those working for a big company and they have to deal with less stress since they can pick their clients.
I wish you guys would have interviewed me. I work for Bayshore home health and boy do I have a lot of things that I would love to tell you guys about what they do.
So much gratitude to Psw’s who do this for the clients.
They receive heat from the families irritated by not getting proper care.
Also the unreasonable expectations from the company’s they work for.
You get into this profession because you have a heart to help people.
They end up being burnt out in many cases on both ends.
My heart goes out to the people needing good care.
My strength and support goes out to the good hearted Psw’s working as hard as they can for the clients.
Better companies will come out and hopefully the current companies get their acts together.
the amazing feeling of your country being a good example. yay Denmark.
The same situation is in Quebec and I totally agree with everything you said why are we not taking notice of the system in Denmark which is excellent. Daphne nahmiash president of Handicap Life Dignity
My support goes to more home care with well funded and organized PSW.
Otherwise the vote is going elsewhere
PSWs should get paid more and the system should not be for profit - I feel for the PSWs and the care recipients.
They should all be fired and the responsibility of future generations should be placed on the family. Get government out of the home.
Can people really not see the complexity here? How many people want to be PSW workers? Even at $100K per year? It’s tough work. Invest more? In what? Robots? Aging population? Profits vs unions & bureaucracy. Families need to step up or expect taxes to go through the roof.
@@LuciusSeptamus I work for paramed. Not sure why you think we should all be fired, but I can tell you many clts are happy when we come, they either don't want to rely on family or they can't rely on family.
@@LuciusSeptamus also, we provide respite so family members can have a break to do whatever they want. We are definitely needed, but short staffed all the time with clts on a waiting list.
@@LuciusSeptamus I work for bayshore I am a psw and in my 10 years of experience I have noticed how often most families can't care for their loved ones. Do I agree that psws need to be paid more yes do I agree closer attention needs to be paid to travel expenses but my branch of bayshore has been very fair to me and others under their employ
That’s exactly what I’m experiencing with my mom. She’s 93, bed ridden 24/7. Depressing and frustrating.
Whatever you do, as a Bayshore employee, do not send your love ones to this company. I could definitely say that it is the worst company I have ever seen and I work for them.
Agree.
This is so bad. I have a elderly mother . I am so scared. We just started getting home care. They should pay family member who wish to stay home and take care of their family.
They do in the US, but family caregivers sometimes cannot cope alone if the senior is in the late stages of dementia or Parkinson's and similar illnesses.
There's a Canadian woman on youtube who does this. Sonia L. of Truther Girls channel has a paid full-time job as the carer for her wheelchair-bound husband. He DOES live in a different flat from her, but in the same building, if that makes a legal difference.
I worked as a PSW and suffered burnout after awhile you don't even get much support from your own agency, sometimes time is not enough while some clients/family pretend there's more time to do task but in reality you're already out of time. But yes, some workers come late and leave early while had to complete or exceed the time frame because wanted to finish my job before leaving.
Let's make this viral!!! it's elections time!
I am a PSW who just left homecare because it is broken. I would love to go to Denmark to learn a better way. I'm at a retirement home now, but my first love is homecare. Wish I could be part of fixing our system.
Thanks for exposing to inconsiderate companies in Ontario. How appalling, shame on these businesses and our government for allowing this kind of care to our elderly. If shame meant more in our culture they should be publicly shamed and disgusted for their treatment of PSWs and clients. I imagine these people at the top wouldn't want to receive the same kind of care when they need home care... Do unto others as you would want done unto you.
My sister worked as a PSW for a bit for one of these companies. It was okay but yes, the situations presented here aren't too far off, especially the double booking and not thought out paths.
It’s a employee shortage problem
@@nahtan14 Few people want the existing system in Home Care with limitations on what they can and can't do - pushing people into Long Term Care. The reason is manifold and staffing issues is but one of them. There is a reason why people leave this field - low poor pay, lack of full time work so they work more than 2-3 jobs, better ways to care as unheeded by employers, way too many managers to workers. We know there are far less costly and superior care being given in other countries - the difference is people are unaware and settle for less than they deserve.
@@nahtan14 …there’s a shortage because these agencies treat employees very badly and if you try to speak up about issues they find a way to get rid of you by making sure you have no hours.
Time for a class action law suit
I worked in full time in Homecare for 6 years and I want out, and I am angry. During the pandemic it became very clear how little respect my employers (who are a non-profit NGO) and the Ontario government shows me. The problems are so numerous it would take paragraphs to describe. I am in process of writing a complaint to my MPP who thankfully is NDP. Years ago, my employers asked why I did not take the 6,000 dollar PSW course. All I can say is thank God I did not waste my money.
The government failed its citizens and heartbreaking 💔.
I used to work for CBI Home Health Care (formerly WeCare) and I can tell you everything that is being said is 100% true
I used to work for a healthcare conglomerate in Boston Massachusetts USA and it's the same story. I had to pause this video at some points because it's just so real and so infuriating.
Thank you for doing this. Hit every nail on the head. We’re currently going through this, and it’s been awful. Things need to change
Thank you for exposing this!! I'm a Psw in hospice care. A lot of my residents either had home care or came from hospital and the horror stories of care are all true!!. Psws need more money bottem line.
6 years at Bayshore!!! Not one raise!!
That's apalling.
Call them and demand a raise. I did that a few months ago and they finally gave me a raise. It was only a dollar. But it was better than nothing. I still work for them. But I am looking for another job.
I work for them as well. I am so happy that they are finally getting exposed.
I've been with paramed for almost 3 years. Last year I was denied my vacation because according to the union agreement, I have to make my request by a certain date. Recently, I found out that our union contract expired in 2019, so maybe I could have fought for a vacation? (Anyone know?) Since starting with Paramed, they paid 42 cent a km and that hasn't changed even though EVERYTHING is going up.
Anyway, according to the union, 72% of psw's will be leaving home care very soon. That should get Ford's attention!
We need to hold our politicians accountable. Everyone write your MP or MPP. The situation is in crisis.
20:years ago at a medical conference in Toronto …a health care minister promised that more money for community care will be put in place ..this never happened …
I am a caregiver to my husband ..at first about 8 years ago we had PSW coming into the home the girls and men were very good and got care that my husband needed
But as soon as the private retirement homes we’re opened ..it all when down hill ..
These places took away from the community home help …so the community suffers
The government needs change big time …the PSW should be payed a decent..wage $23.00 dollars per hour ….the PSW are being pushed to the limit ..working long hours ..the lack of new PSW …many can not afford the $6000.00 training ..the Government needs to paid to get people ..their own cars are used ..and the gas has got higher ….but no extra money to help them …Many girls have left as the hours are long ..have no home life ..they are just burnt out …many don’t won’t to leave but the PSWs have no choice ..many don’t have a weekend off …work very day …no breaks for lunch …l have seen good caring PSWs so tired
The powers that be must look after them …because if the government does not ..it will break into …
Paramed cancels on my father weekly. When they do show up, they walk in, give him pills and turn around and walk out, 60 seconds maximum. I have complained and told them I have it all on video. No response. I had no idea that they still get paid for a no show.
Being short staffed is literally the norm especially in home care. Also home care staff are sooo underpaid thus why some just call in sick or don’t show up. Companies refuse to hire more people bc they want to safe money. Not the health care workers fault but companies
You're paying for the execs at the top. Very little of the money trickles down for staffing.
@@_--9286 Heavens yes. The staff are underpaid. I understand. But when I do complain, the highly paid supervisors should take care of it.
Pay should be better and support for this area of health care upgraded.
Long Term Care beds are needed to house the people occupying acute hospital beds and who require more care than home-care can provide. Many patients require someone to help them 24/7 and cannot live alone. However, the “for profit” home-care providers are well described in this Marketplace episode.
My wife is a PSW and I hear the horror stories all the time. Thank god we are bringing light to some of the real issues not addressed by the liberal government
Its more a failure of the Ontario government in this case, the federal government cant overstep the proveniences own health care policies (they have fought long and hard for this).
We need the exposure but this has been going on for decades - so why not demand change now and go for what other countries have been doing for decades? There is a reason why govt. is not moving in the right direction and the public is supporting them by voting for poor Home Care , equally poor Long Term Care again and again. Those of us who try to bring awareness to a better, cost effective community based care by nurses (minimal management), person-directed organized and supported care in one's home. Aging in Place needs this to work properly, optional housing with in communities is needed. Let us not time and time again put people in power who have a reason not to listen to the people.
Yes this would apply to the conservative provincial government. Not the federal government.
I work for Bayshore home health and they let me know last week that I only get paid overtime hours if I work more than 44 hours each week for a month straight.
I could not agree more
That is against Ontario labour law. After 44 hours in a week, one receives overtime. Report them.
We do have a Labour Code in Ontario. Report Bayshore. The companies can and do cute things like adding up your overtime for 1 week and then, adding up the overtime for week 2 so you don't get to 44 hours if your overtime is sporadic. But 44 hours per week for a month? No!
When my Mom was alive, her Home Care worker would not show up for a couple days at a time and she was supposed to be having dinner made for her. One day the Home Care company decided another lady in Mom's building needed home care more and they stopped going to her. She died aprox. week later.
My Dad, now 86 was receiving Home Care. They were supposed to prepare all his meals but only had 15 minutes per meal!! They would get the person getting Dad's groceries to buy such things as TV dinners and precooked meat. He hated this food because he was used to home cooking, dropped down to 109 lbs and ended up in hospital because he got lost when he tried to get back home from uptown. He is now in hospital since January 2021 waiting for a spot in a long term care home. In hospital we have repeatedly asked for Physiotherapy for Dad because he used to walk at least twice a day, feeding birds in the garden of his building now he can barely walk 15 steps. he has yet to receive any extra help, they deliver his meals and meds and bath him. He has gained his weight back though and he never gets lost when trying to go back to his room so maybe some of his memory issues were due to lack of nutrition.
I hate disgusting healthcare companies
Just a friendly suggestion...depending on where you are, see if any ready made meal delivery companies or caterers are in his area... the quality of the food would be much better. Perhaps see if there are cooking school students that might be hired to come and cook for him his favorite meals. It might be a nice change to have a friendly young person around.
$17 that was the starter rate for the heath care workers in Winnipeg ten years ago. How come a city like Ottawa pay so little? I noticed the population of older people is higher in Ottawa than in Winnipeg.
I also realized that's blue collar workers get paid little compering to the living expenses.
thank you for sharing this with us!
things need to get better NOW!
Thank u for taking this step in bringing this issue to right maybe something might be done
Actually hospital daily care can be as much as $2,700 for OHIP a day with all the extra cost that cost is way to now it’s actually way more
According to the Labor Board you are to be paid for travel time!
Yeah, these for-profit healthcare don't care like some of the hospitals in the US that throw you out of the hospital if you can't pay.
They just raised it from .38 to .45 a km...
My father is a veteran of the Korean war and he has worked his whole life and the health care he is receiving is discusting and minimal to say the least and I live 10 hrs away and my sister tries her best to take of him...it's heartbreaking
Perhaps you should move him closer to you?
Boycott these companies shame on them
This Very Informative and 100% Accurate.
Looks like I'm moving to Denmark.
This hits home for me. My dad's a PSW and his shifts would start from 7am to 9pm and goes to people's houses to care for them, sometimes he goes to a house in Kanata, Ontario and his next client would be in Manotick, Ontario. He often eats on the road, and he is definitely not paid enough by his agency, and DON'T GET ME STARTED WITH HOLIDAYS. He gets paid $17/per hour, they don't reimburse him for gas. (I make $16/per hour as a receptionist and I just sit there, staring at a screen...)
I don't know who your dad works for but at the very least, he should apply elsewhere. There are other homecare agencies who need PSW's. They pay more, offer benefits that you pay for , even part time, paid travel time and 4% vacation 2 weeks off.
@@gwenstokes9851 yeah he’s looking to work at hospitals and other home-care places
Get him a job as a receptionist
By law, after a long shift, Ontario workers need 11 or more hours break until the next one.
That is sad when the government don't care about it's senior citizens and that company and the governmental representative should be sued by the parties damaged.
I swear these politician we have are the worst than murderes they have no shame at all
This was a great story and a great start to exposing what's wrong with our current system. Why aren't more funds going to Home & Community Care Services (formerly: LHIN / formerly: CCAC) - instead of the for profit organizations? I took my mom out of LTC in April, 2020 at the peak of the pandemic when the home she was in had over 30+ deaths. I kept my mom home until July 2021. I can tell you horror stories about dealing with LHIN - and the quality of the PSW's they sent not to mention the wait time. I resorted to having to hire private care. This was a big emotional & financial toll on me. I'm sure I'm not alone.
LHIN just contracts out the care to these profit making companies. All LHIN does is tell us we can only get 2 hours a day of care when 12 are needed.
You are right about the PSWs...many are not qualified to care for severely disabled seniors...how to transfer the patient safely from a wheelchair, or how to use a hoyer lift. Not everyone is trained at the same level. Another problem is that this job is being done by women, and often they're small women, so lifting a patient who is partially paralyzed is not safe for either.
LHIN worker here and we actually extend contracts to these companies so for example for home care services you might receive care from Bayshore or paramed. It’s all a big loop and there’s no escaping it
I wonder if the agencies interview the employers before hiring them? Or they just hire whoever on the street to fill the shifts and get paid.
Please keep exposing stories surrounding this until change happens. Home care was a real blessing until about 10 years ago. It should still be but somewhere along the line it flipped. Now it impacts so many negatively and causes so much stress in people's lives. But hey, the bottom line on these service providers is looking good! Down with profits over people. Let's get it flipped right side up again. Thanks for the great piece!
We need more training and $20 hour pay
You need more training, $25/hr pay, pay for all work, pay for time between clients, gas cards, and paid benefits. PSWs are a treasure.
We get .45 a km, travel time, paid benifits that stop at age 65, no pension, 3$ top up is permanent, no lunch break, and I am making $20.00/hr. We are so short staffed, and have some very under qualified,uncaring PSW'S. As in the video, clients complaints are ignored.
I’m paid $21 hr plus the $3.00 enhancement and .38 cents for kms and for me I’m thinking of leaving after 20 plus years because of the staff in the office, they mistreat you if you speak up for yourself or clients and cut your hours and I’m always having pay problems and sitting in a parking lot for almost 3 hours waiting for my next client is unacceptable when there’s apparently a shortage…can’t trust the agencies at all, they are being paid regardless and would rather it that way because they don’t have to pay the PSW.
@@Kelly201022 I will agree on the gas card
I feel like so many people in the mist of all of this needs to be arrested for life for treating elderly people as nothing more then a waste of space……
SYSTEMS been broken for 20 yrs itsall GREEDall the time the nursing homes arent any better i worked all nite ALONE with 72 residents a psw alone with 72 residents two floors all kinds of issues
I am so glad you looked to Denmark to see what we could do better, instead of looking to the U.S. to see what they do worse. Awesome work.
Erica is back..she’s a legend
That’s very true they don’t care for the clients they only care for what goes in there pockets
And what would you do to make it better
Why is most of the money going to for-profit companies?? Follow the money... 😡
There are many waiting for placement in care facilities and not enough beds - but these aren't folks that want to be home, they are families that lack home support and are forced to put their loved ones into hospital to expedite their placement
it be a lot cheaper to get a private care,.you get to know the worker..you'll know right away in a few days if they are the right match who is good with the patient,.there are some good ones left out there, that are not mean, or are thieves,.
We need to build homes of generations here now. I've seen my mom go through horrible conditions in the extended care facility where she had to share a room with a young woman with disability who screamed much of the day, the alarms would continually go off. My mom and we as family who visited her regularly had to endure these conditions for more than 4 years until my mom passed away. We need to build facilities like the ones in Denmark and pay our care workers well so that they can provide upto 10 hours of care to those in serious conditions.
The present Care homes are run for profit and they don't pay the staff well, unfortunately the seniors are often given sedatives so they sleep through and are more compliant.
I get double bookings every day.
This is such an important issue. Please, tell us more.
Senior care in Canada needs to be non-profit. The for profit homes are absolutely horrible. For profit organizations care only about their shareholders and will cut corners at every opportunity.
I delt with Bayshore when my nana was living with me. They were absolutely horrible! Bayshore is all about making money and has no care for their clients. The admin staff was extremely rude and I was so so disappointed with the whole system!!! I pray that I never have to deal with them again. I complained but never got any response! It was horrible for my Nana and for me!!!!!! Home Care Ontario speaks on behalf of Bayshore???????? I never knew that but the whole system needs to be redone and this was before Covid so they can’t use that as an excuse!!!!!!!
They don't respect their clients. They know they have a monopoly...no other options as central LHIN contracts them and a couple of other agencies. And clients have no options, not even the hours needex
Soooo ... you stay at home to avoid being put in a seniors warehouse like Extendicare but they found a way into the homecare business. Then they deliver useless care that forces you into one of their residences anyway? What qualifications do these workers have? Who pays for the gas and wear and tear on what looks like private vehicles?
Unfortunately there are unqualified,uncaring PSW'S working for our company. I've been with this company for 10 years, and urge clients who have had lousy PSW'S to call LHIN and complain, not the provider. There are alot of us that do go the extra mile for our clients.
Yes it is insane. My mother is a PSW but just cares so much about people. Was always helping kids ok our street that had fallen of a bike etc, she loves the people she works with to take care of, and because of a vision issue isn’t able to get a drivers license.
She used to work in a few long term care but they were two good ones where they actually took care of people.
Then she worked for an agency. But they would pay for travel time, and didn’t double book her. GEM I believe it was called.
Yes it’s private and for profit, but it was run better to my knowledge than a lot of the giants here shown who just don’t care.
She now works on the school bus as the attendant for disabled children.
She always calls them “my kids” and the seniors she used to in home care for “my man” or “my lady”.
Like these people were a part of her family. She would cook for them, clean their apartments, bathe them etc etc.
She took so much enjoyment for caring for them, and still does with her new job.
It’s a shame people look at it as a quick college course to get into something. Not because they have a passion to help.
@@justinstevenson2061 That company Extendacare put together probably charges the government 3x what they pay the staff.
Ralph, I am a certified PSW and the female in this story. Along with my certification, I also obtained 7 other relevant certificates to perform my duties. I can tell you that not all PSW'S are not certified which is why we have been fighting the government for years to be regulated just like nurses. Our attempts have fallen on deaf ears and the results are unqualified, inexperienced individuals caring for our Elderly. To answer your other 2 questions, I pay for the gas, the company reimburses me no where near what I spend or if gas prices go up as they have recently and I pay for the maintenance on my vehicle. Hope this helps you understand a little more. :)
@@gwenstokes9851 My question on qualifications was more about the rate of pay as it appeared to be the usual industry dodge of underpaying and de-skilling a workforce. The employees need to be qualified and compensated accordingly.
This market for homecare is ripe for disruption since the big homecare companies are in bed with the politicians and no one is paying PSW and nurses more. Just like big cabs companies that dominated the market before uber. It was ridiculous before that to lease a cab license and car in Ontario before Uber costs $100,000+ a year. PSW should set their own price and run their own home care schedules.
If PSW is paid better, more people would enter the profession to work. Right now they’re being exploited by large corporations.
Right! And doctors could prescribe the total number of hours a patient needs for daily care. That prescription would be sent by the doctor to a website/app. Patients or their families would sign up and then schedule PSWs through the app. The salary would be transferred directly to the PSW from the website/app. By automating the system, millions could be saved.
Hi there… you are obviously caring and a solution focussed people who want to do right by the vulnerable people in your society. That is great. I am one of the “lucky“ people who receive three hours of home care per day. I am not an average client because I am under 50. The average client is older and their caregivers are completely overwhelmed with caring for their family member. They do not have the ability or the time to schedule on an app. The issue hair is much larger. We have all been paying into O’Hare with our taxes for decades and those dollars in Ontario are lining the pockets of for profit companies That are completely unaccountable. Big companies make big donations to political parties in order to get big contracts…This is also healthcare, so it needs to have government oversight and regulation on who can provide care and ensure the quality of training and care that people receive. The government already regulates who can drive a car through licensing so taxi drivers get covered there. Keep brainstorming and caring! But in the meantime please make it clear to your government representatives that this has to change and get out and vote😊
@@Kelly201022 Right now, I had to set up a business through the CRA to hire 2 private PSWS and deal with an accountant to do payroll, send the pay to the staff, and submit the monthly remittances. Having an app where all of this is automated would cut down on so much work for me. The schduling would be simple as my family member needs 24/7 care.
We also have 3 hours a day of government PSW "help," but these people usually come when our private PSWs are there, and the company won't offer any changes. They decide the schedule based on what's convenient for them. I said why don't they send the same person to work 7 or 8 hour shifts, but they won't do this even though it would help us a lot with costs and also help their staff not have to run around from here to there.
I'm 81 and disabled, my 76 yr. old husband is beginning to have mobility problems. He is my sole caregiver. We've decided that when we can no longer take care of each other, we'll end our lives rather than a nursing home or hit and miss home care.
It is sad you had to take that decision, but I understand. God bless the two of you.xx
Pay attention: A day at the hospital costs $730, long term costs $210 and homecare cost $90. That means doctors and nurses can be paid better by the hospital, long term care staff can get a somewhat better pay. unfortunately homecare caregivers will be paid wages that they can't live on. Remember, the care company is being paid about a fraction of a change.
Awesome report. Looking forward to the next related video!!
This is so sad and I’m disgusted that being a caretaker myself that I can’t help.
So being a Dane, i have to say, that the picture your painting about Healthcare etc must be from the 1980'ties (Or a fairytale). Because the real picture is exactly like what your experience in Canada. Not enough ppl, not enough money, older ppl sitting in their filth, not getting half the care they need and deserve
I'm sorry to hear that. Greed seems to rule everywhere.
You're only doing Ontario. I can assure you, it's far worse here in Nova Scotia. Both home and long term care. Nothing will change because the government sees the sick, the disabled and seniors as useless since they can no longer work. 1 staff per floor in the night at a nursing home is the norm here.
They don't care if u leave, they just con someone else until that person sees what's going on ,and they leave.
BIG business! BIG paycheques for some! For profit. It is a sad scene, not caused by covid.
Greed, is the reason why Canada does not do what they do in Europe.
Shocking
Bayshore is one of them abussing the psw in their system
Wow. I am so happy that people are finally starting to speak out. I do work for Bayshore home health and I could not believe the things they get away with. No overtime pay. No training. No three dollar raise from the government for their employees, instead deep pocketed the money
Thank you. I too work for Bayshore and I wish I had an opportunity to be a part of this investigation.
I became a PSW in Ontatio just before the turn of the last CENTURY. The pay was between $9.50 to $12.00, I had two PT jobs to make ends meet as a PSW.... No benefits! The gas was cheaper per litre and maintenance on my small two door vehicle was barely manageable. The missed visits were very common then as well, especially if a client was considered "high mantinence". The 6PM and later visits were the worst hit especially in the winter months. Care for the people that made Canada attractive for present day Canadians should not just come down to profit. I am deeply ashamed that nothing has changed in over 20 years.
I hate it when companies say they need the government to pay more so we could pay our staff more money when they make billions in profit. Also when the people at the top are literally getting raises and bonuses
Thank you for sharing this
Excellent exposé
I have an assistant from an awesome company. So thankful.
It's sickening the things this species does to fill their wallets. Pathetic.
Thank you for doing this piece. Please follow up.
The figures for home care shown is just for 4 hours a day. Obviously multiply by 6.
Come to the USA and give these concepts. It's just as bad here as it is in Canada.
I've been trying to contact the producer of this program...probably not tech savvy enough. Sevetal years ago I wrote a book covering this topic and introduced it to 200 Ontario libraries. I got zero requests for copies. Quite frankly, nobody cares!
Of course Doug Ford wants to build more nursing homes for his rich buddies who run and profit off of these places
And the developers... way to transfer the wealth (taxes) of the citizens of this province to developers.
It seems like Canada is really not a good place to live these days. 10-15 years ago, Canada had a good reputation but these days, that is not the case.
Canada is just an even more left United States
As someone who works for the government branch at bayshore as a psw.. I'll be the first to say you'll always hear about 100% of the bad things and 2% of the good. In 5 years I've never had a crazy experience like this or no anyone that has. My clients love me and bayshore. Maybe these reports are refering to bayshores private sector which is a completely other company using the same name..
also in Denmark it blows my mind that they have the staff to provide 10 hours a day to patients. In ontario the staffing shortage is only getting worse and making barely enough to pay the bills.. Gas is double and we recieve no extra compensations.
Also, just to be cheeky....can't wait until Doug and Christine need daily pericare. Not that many years away.
PSW s or CNA s need more education and training plus better pay and enough staffing with a license nurse supervising them
As a 24/7 family caregiver for the past three years I can relate to all of this. I can’t physically maintain this much longer. For the Ontario health minister to use Bayshore as a venue is ludicrous. Why pick the worst to use to present their announcement.
I have just went through training to be CHW through Baysore I do agree with people being over booked low pay and schedule problems,communication with office staff is none existing I feel badly for clients but we do our very best to care for our clients in the time line we are given !!!
Here in USA...caregivers are not supported by insurance. My parents with dementia could use the help...but even with their very comfortable income...they can't afford to pay for in-home caregivers. In-home Caregivers are paid 30-35 dollars PER HOUR.
They took out a long term care policy years ago...that isn't worth a lot in today's $$$. It only covers facility care...so they are screwed. Average rate for one person in a facility here in California costs 8000 per month...with added costs for medication and more intensive care. 8000 per month... basically covers a bed, meals and oversight. That's it. We have two parents who will need a facility eventually. When that time comes...they have to sell their home and turn it over to Medicare to have their fees paid to be in a facility. My siblings and myself cannot afford to pay that either. The system is definitely broken...with no help in sight.
Revealing patients details to marketplace is a breach of patients privacy and confidentiality for sure.
I worked for Bayshore and left quick! treating people like peace work is not something I want be part of. They treat their employees just as disgusting as they treat patients too. People who sit back and say nothing will one day become part of this system and see first hand what it's like when we sit back and let the government put profit before people.
Erica Johnson hosting Marketplace is ultimate nostalgia.
Animals are offered more concern and support.
Damn right. Should call the SPCA for intervention - because you wouldn't get away with treating a pet cat the way seniors are treated.