once I download the file and open it, a setup file that's greyed out appears and gives me the following message when I click on it: “Setup” needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.
Hi, LaKendra! You'll find drivers and software for your PIXMA MX490 at canon.us/kyg2 all the way up to macOS Catalina v10.15. You can get the most current version of everything you need there. Hope this helps!
@@CanonUSA Hello,, ive tried this like 5 times and it still doesnt work... ive scrolled down the comments and ive tried all your links and nothing works i still see the grey stop sign or whatever you call it on top of the CD icon of the setup.. and it still says the developer needs to update it plz help
@@soukainabenichou4159 I was able to download it after I created a cannon account, searched for MX490 and there were 2 drivers - each took 30 sec to install
Hi, Sompong! If you haven't already done so, we recommend downloading the latest version of the driver and software for your PIXMA MX490. You can do that for free at canon.us/kyg2 Hope this helps!
so its saying that "Setup" needs to be updated and developer needs to update it to work with this version of MacOS. Contact the developer for more info. so how can I set up this printer on MacBook Pro with macOS Monterey. Thanks
Hi, Diniene! You'll can download everything you need for your PIXMA MX490, including the latest versions of the driver and software, for free at canon.us/37d29kM Hope this helps!
I downloaded the software but it doesn't give me the option to connect to Wireless LAN connection, why it that? It just downloaded the software but it did nothing....
Hello Steph! We're sorry to hear of the difficulties connecting wirelessly. If the video in our post was not helpful, check out your support options within your My Canon Account at canon.us/account
So once you get the updated driver, and it gets installed, how do you access the printer's features (e.g. connect to wireless). After installing the driver, nothing happens.
Hi, Saul! If you've visited ij.start.canon to get the latest driver and you're having trouble getting your printer to work wirelessly with your Mac, then our PIXMA support team will be happy to help you. Take a moment to register your PIXMA MX490 first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!
it keep saying "failed to perform cableless setup. Suspend the process and select other setup method by following the instruction on screen."so what do I do???
Hi David! We recommend reaching out to our support team for troubleshooting that message. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our toll-free number.
Hi, Maria! If you haven't already done so, we recommend making sure that you've got the latest version of the software for your Mac. You can download the latest version of everything for free at canon.us/kyg2 If problems persist, our US-based support squad will be happy to help you. Take a moment to register your PIXMA MX490 at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope this helps!
Hi, Briah! If you're running into errors regarding your software being out of date, you can download updated versions of the driver and all the software for free at canon.us/kyg2 Hope this helps!
The software on my laptop is up to date. I am trying to install on a mac and it is saying the installation is 32 bit and it needs to be 64 or something
Hi, Aun! If you're following the instructions shown in the video and you're not getting the same result, our PIXMA support team will be glad to help you. Take a moment to register your PIXMA MX490-series printer first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number. Hope to help you soon!
Hi, Sharon! We recommend downloading and installing the current versions of the driver and software for your PIXMA MX490. You can get everything you need at canon.us/kyg2 Hope this helps!
Hi! If you need additional help to get your PIXMA MX490 to work wirelessly with your Mac, our support team will be glad to provide it. Take a moment to register your printer at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!
"Setup" needs to be updated The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.
Hi, Harry! You can download the most up-to-date versions of the driver, software, and firmware for your PIXMA MX490 at canon.us/37d29kM Hope this helps!
@@CanonUSA Hi. I've installed it but it doesn't open anything and I get following error message: Cannot IJScanner5 cannot be opened because of a problem. Check with the developer to make sure Canon IJScanner5 works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS. Click Report to see more detailed information and send a report to Apple
@@frenchc0nnectiion Thanks for letting us know, Harry. We recommend getting in touch with our PIXMA support team for additional guidance. Take a moment to register your PIXMA MX490 first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number. Hope to help you soon!
@@CanonUSA This is getting on my nerves! When I register on the website and add my serial number I get following error-message " 2) The serial number entered indicates this product was not intended for sale in the United States and is ineligible for registration and support in the U.S. "
@@frenchc0nnectiion Registration is required for PIXMA printer support. If you're having trouble, our sales team can help you with your registration at 1-800-385-2155. We look forward to your call!
Hi! To get the most up-to-date version of the driver and software needed for your PIXMA MX490, visit canon.us/kyg2 to download everything you need for free. Hope this helps!
@@CanonUSA I just downloaded all of these, what is my next step? I try downloading from the website in the video and it still says there needs to be an update.
Hi, Mike! If you're looking to set up your PIXMA MX490, the instructions in the video should still be good with one small exception. We now have a new web address for downloading your drivers and software. Just visit ij.start.canon and click "Set Up (Start Here)" to get things moving. From there, you can enter "MX490" in the search bar or you can scroll down to find it. We checked and we made sure the PIXMA MX490 is listed. Hope this helps!
I followed the steps and came across the following when I downloaded it to my laptop: The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.
Hi! If you're running into problems while setting up your PIXMA MX490, our US-based support squad will be happy to help you. Take a moment to register your printer at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!
once I download the file and open it, a setup file that's greyed out appears and gives me the following message when I click on it: “Setup” needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.
Hi, LaKendra! You'll find drivers and software for your PIXMA MX490 at canon.us/kyg2 all the way up to macOS Catalina v10.15. You can get the most current version of everything you need there.
Hope this helps!
@@CanonUSA Hello,, ive tried this like 5 times and it still doesnt work... ive scrolled down the comments and ive tried all your links and nothing works i still see the grey stop sign or whatever you call it on top of the CD icon of the setup.. and it still says the developer needs to update it plz help
@@soukainabenichou4159 I was able to download it after I created a cannon account, searched for MX490 and there were 2 drivers - each took 30 sec to install
I cannot install the program, it says the developer needs to update the app. Let me know how can you fix this thanks!
Hi, Sompong! If you haven't already done so, we recommend downloading the latest version of the driver and software for your PIXMA MX490. You can do that for free at canon.us/kyg2
Hope this helps!
@@CanonUSA thank you!
so its saying that "Setup" needs to be updated and developer needs to update it to work with this version of MacOS. Contact the developer for more info. so how can I set up this printer on MacBook Pro with macOS Monterey. Thanks
Hi, Diniene! You'll can download everything you need for your PIXMA MX490, including the latest versions of the driver and software, for free at canon.us/37d29kM
Hope this helps!
The latest software isn't working provided in the comments isn't working. Is there another option?
Hi, Cierra! You'll find the latest version of everything you need for your PIXMA MX490 for free at canon.us/37d29kM
Hope this helps!
I downloaded the software but it doesn't give me the option to connect to Wireless LAN connection, why it that? It just downloaded the software but it did nothing....
Hello Steph! We're sorry to hear of the difficulties connecting wirelessly. If the video in our post was not helpful, check out your support options within your My Canon Account at canon.us/account
Hello it's saying failed to perform cableless setup. Suspend the process and select other setup method by following the instructions on the screens
Same. What did you do?
So once you get the updated driver, and it gets installed, how do you access the printer's features (e.g. connect to wireless). After installing the driver, nothing happens.
Hi, Saul! If you've visited ij.start.canon to get the latest driver and you're having trouble getting your printer to work wirelessly with your Mac, then our PIXMA support team will be happy to help you. Take a moment to register your PIXMA MX490 first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number.
Hope to help you soon!
hi i have macOS 11 how can i setup ?? it need update but there is no setups for mac11
Hi! We have updated drivers for macOS Big Sur. Download everything you need for free at canon.us/kyg2
Hope this helps!
it keep saying "failed to perform cableless setup. Suspend the process and select other setup method by following the instruction on screen."so what do I do???
Hi David! We recommend reaching out to our support team for troubleshooting that message. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our toll-free number.
So i install the new software for the mac, it install but nothing else happens, no set up menu NOTHING! now what?
Hi, Maria! If you haven't already done so, we recommend making sure that you've got the latest version of the software for your Mac. You can download the latest version of everything for free at canon.us/kyg2
If problems persist, our US-based support squad will be happy to help you. Take a moment to register your PIXMA MX490 at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number.
Hope this helps!
Ok so what if I get to the download portion and cannot install it because It is out of date?
Hi, Briah! If you're running into errors regarding your software being out of date, you can download updated versions of the driver and all the software for free at canon.us/kyg2
Hope this helps!
The software on my laptop is up to date. I am trying to install on a mac and it is saying the installation is 32 bit and it needs to be 64 or something
@@Shotbybriah I am having this exact problem
Karime Gonzalez I figured out a way to wirelessly print NO THANKS to canon. i’ll try to message you to walk you through it
@@Shotbybriah Yes please I would love that! Canon is no help
after downloading the updated software my computer never goes to setup window to printer
Hi, Aun! If you're following the instructions shown in the video and you're not getting the same result, our PIXMA support team will be glad to help you. Take a moment to register your PIXMA MX490-series printer first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number.
Hope to help you soon!
why my MacBook say need to update [setup]??so I can't open setup nowcry
Hi, Sharon! We recommend downloading and installing the current versions of the driver and software for your PIXMA MX490. You can get everything you need at canon.us/kyg2
Hope this helps!
@@CanonUSA it helped me!
very useful
This information is REALLY OUTDATED! Not exactly working at the moment
Hi! If you need additional help to get your PIXMA MX490 to work wirelessly with your Mac, our support team will be glad to provide it. Take a moment to register your printer at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number.
Hope to help you soon!
It says Setup needs to be updated, what should I do next?
Hi! If you need to update your driver and software, you can get the latest of each from our friends at Canon Canada at canon.us/jupr2
Hope this helps!
"Setup" needs to be updated The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.
Hi, Harry! You can download the most up-to-date versions of the driver, software, and firmware for your PIXMA MX490 at canon.us/37d29kM
Hope this helps!
@@CanonUSA Hi. I've installed it but it doesn't open anything and I get following error message:
Cannot IJScanner5 cannot be opened because of a problem.
Check with the developer to make sure Canon IJScanner5 works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.
Click Report to see more detailed information and send a report to Apple
@@frenchc0nnectiion Thanks for letting us know, Harry. We recommend getting in touch with our PIXMA support team for additional guidance. Take a moment to register your PIXMA MX490 first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number.
Hope to help you soon!
@@CanonUSA This is getting on my nerves! When I register on the website and add my serial number I get following error-message
" 2) The serial number entered indicates this product was not intended for sale in the United States and is ineligible for registration and support in the U.S.
"
@@frenchc0nnectiion Registration is required for PIXMA printer support. If you're having trouble, our sales team can help you with your registration at 1-800-385-2155.
We look forward to your call!
my says "setup" needs to be updated
Hi! To get the most up-to-date version of the driver and software needed for your PIXMA MX490, visit canon.us/kyg2 to download everything you need for free.
Hope this helps!
@@CanonUSA I just downloaded all of these, what is my next step? I try downloading from the website in the video and it still says there needs to be an update.
There is no MX490 in the list
Hi, Mike! If you're looking to set up your PIXMA MX490, the instructions in the video should still be good with one small exception. We now have a new web address for downloading your drivers and software. Just visit ij.start.canon and click "Set Up (Start Here)" to get things moving. From there, you can enter "MX490" in the search bar or you can scroll down to find it. We checked and we made sure the PIXMA MX490 is listed.
Hope this helps!
@@CanonUSA Great! I'm going to check this out
I followed the steps and came across the following when I downloaded it to my laptop: The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.
Hi! If you're running into problems while setting up your PIXMA MX490, our US-based support squad will be happy to help you. Take a moment to register your printer at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number.
Hope to help you soon!
@@CanonUSA I received the same message. Is there a driver update or something else I need to download to make this work?
@@CanonUSA Please reply Im wondering the same lots of us are...
@@schmuttermair I was able to download it after I created a cannon account, searched for MX490 and there were 2 drivers - each took 30 sec to install
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Raul Rico and not another one since.