I feel like young people say "no problem" in response to thank you in an attempt to not come off as passive aggressive because their parents and elders would passive aggressively and sarcastically say "you're welcome" in a rather gaslighty way. The drawback being sometimes people get the opposite impression if that wasnt their experience
Thiss ☝️☝️also we just don’t think about it lol certain ppl talk how they talk. But my go to is “of course” or “anytime” but I’ll occasionally say no problem.
Obviously. But words have meaning & it's wicked fucking obvious that less & less people THINK when they speak. It's mildly disturbing if you enjoy communications.
One thing I will say, as a longtime service worker, I found that I was dealing with MANY customers who had extreme anxiety asking for anything, so I developed the no problem response as a way of alleviating that anxiety. Not that there is a problem, but in fact, the thank you is more than enough payment for the service
Same. I feel like some customers feel like they're inconveniencing workers by asking them for something and I say "no problem" to ease their worry about bothering me cuz it's my job lol
I started doing it & IMMEDIATELY stopped because I realized how fucking stupid it was. I stopped being afraid of the neg custies & started leaning on dignity. Because fuck off, maybe it IS a problem or a worry for me BUT I'm going to say "oh of course!" As in... this is how your service should be &&& yes I'm working my understaffed ASS OFF
Great Episode Today ! Thanks for taking about the overused phrased “ No problem “ . Trying to reprogram vocabulary and narrative that capitalism created in our brains and society for ages is a challenge but need to happen . Also last week book suggestion “ Rest is Resistant “ by Tricia Hersey display at your desk last Episode was great ! Talking about white supremacy, and how capitalism restraint rest on minorities for oppression and workforce is really eye opener ! Great guest ! Very charming and handsome! Those legs !!!! And his French bravo 👏 Thank you for such amazing episodes !
Fun fact: former Publix employee. First day of training, the HR lady took 10 thorough minutes to explain why we only say "my pleasure" and never things like "no problem."
@@CynthiaLeeFontaineOfficial and the way the HR lady said it to us, that exact same thing that Delta says jokingly, "why would it be a problem?" The HR lady said it in an almost threatening way.
Delta’s show has been single handedly getting me through my post heart surgery… So funny, so smart, so cool, so thoughtful…Just a really cool grounded queen. Don’t know if she reads the comments but if you do, thank you so much Delta, I always look forward to Monday now because I know you’re going to have another terrific episode.
Delta, I'm one of those "I appreciate you" type of people. I say it with literally everything I appreciate, done by a person. I find it to be more engaging and more heartfelt. I don't say I appreciate "it". I appreciate "you". I usually get very positive responses. I feel like "I appreciate you" is sincere and less sacharrine than "thank you". Saying "I appreciate you" is saying you made a difference in my day with this interaction.
In todays world with places being short staffed and that staff overworked, many people feel guilty or like a burden for asking for extra help or bringing up an issue so that’s why I use “no problem” to reassure people they aren’t a burden and I’m happy to help.
How a waitress treats their customers is a direct reflection of how their manager treats them. I worked many years in the service industry, and I found that when my owner/manager was kind to me, I worked a lot better. I took more pride in it, when that was reflected back to me by my boss. When my hard work didn't go unnoticed. If the staff is overworked you can generally tell, by how the place runs, just by looking around for a second. I will never again work for the service industry, but I believe everyone should have to once in their lifetime - to understand the pain of that job. Workers these days just aren't treated like they're valued. Companies are happy to use us up, then toss us out. Replace us, and move on. Meanwhile they leave a trail of trauma in their wake. It's like teaching from many angles, it is a thankless job that needs to be done. Essential and anesthetizing.
MOM needs to make a special playlist titled, "Go Off, Delta!" consisting only these "Go Off" segments of Delta talking about frying small fish. Please, make that happen.
Very delta is for the woman who not only listens to the podcast wherever podcasts are available. But she also ensures that she watches the video to get veryyyy delta.
"You're welcome" vs "no problem, of course, no worries" is a generational difference in the understood connotations of the phrases. For me, responding to a thank you with a you're welcome feels like I'm implying that the thank you was expected and warranted. Sometimes it even feels like there is a passive aggressiveness or entitlement to it. Whereas no problem implies that a thank wasn't even needed from you, it was my responsibility and my pleasure to provide this service to you. Which is how older people understand you're welcome or no, thank you. I figured out this difference a whole ass decade ago when I was 18 starting out in customer service. Over the years Ive had a few older people correct me when I said no problem, telling me that the proper response is you're welcome. So I tried to code switch a bit and only use you're welcome or no, thank you with older people so that they accurately recieve the message I'm trying to send. Delta, I'm not saying that there aren't problems in the service industry and I'm sure there are times the phrases are being used while you are also getting bad service. However, if you feel the person is providing you with otherwise good service and are using "no problem", I implore you to try to translate that into "you're welcome" as you understand it. Because that is what they probably mean.
I actually saw something online the other day about "no problem". this is more for general kindness/gestures, less about people who are actually IN the service industry. older people - gen x & boomers don't like/don't say "no problem" as much as millennials & Gen z do, in general. This is because younger people allegedly want to make it known that whatever they are doing for you or giving to you, is not a burden to them and they don't need or want acknowledgement for it. However, the older generation don't care if you know that they didn't/don't REALLY want to help you, but they are doing so because they "have to" for whatever reason and they absolutely NEED you to acknowledge and thank them for their "generosity". I think it's different once you actually WORK in the service industry... the rules and circumstances all change at that point, unfortunately. What is acceptable/kind/friendly as a member of the general public might not be acceptable for a "public servant" so to speak.
I’m millennial and I think “no worries” or “no problem” is our version of “my pleasure”. It basically translates to ‘happy to do this for you’ to us. I’ve heard a lot of boomers have this same complaint and I think it’s a miscommunication
Queen👑Delta, you were born to do this. You create this umbrella☂ of happiness that makes the audience enjoy this show so much. Thank you again for another wonderful episode
I fully agree. I work in fine dining, and all these little things bother me as well! If I go out to eat I expect an experience, and a lot of that comes from the servers, server assistants. I’m the chef, so I’m more concerned with back of house and the food, however the front of house should do EVERYTHING THAT YOU’VE STATED. We come from another time, another era. Love that about you.
As a millennial, I will often say don’t worry about it at the customer to the server in that has gotten me into bad situations ha ha. Maybe it was my fault lol.
I'm a millennial but this means SO much to me too when i go out to eat. It irks me that people don't seem to THINK when they speak anymore, but especially at restaurants.
As a younger millennial, we say no problem because why are you thanking me for something I’m supposed to do, it’s literally just the right thing to do so it’s literally not a problem. You’re welcome just doesn’t fit that situation. In my opinion anyway
I’ve worked as a server/bartender for like 7 years and I disagree with like 80% of the things Delta says about service but I still find it so entertaining haha😅
You are such a polite lady, Miss Delta. I 💯 agree. It’s about manners, but it’s also about how you were raised. Anyone who doesn’t understand your point wasn’t raised well.
Im a server for a major Steak House chain. We've been trained to have a no worries atmosphere. So it's very common to say no worries or no problem. However we also know when to read the guest and say your welcome or my pleasure. Recently they just started forcing us to tip out 6% of our total food sales, which for me is $100 each day I work. Many many servers are very upset over this. So Servers are starting to loose passion and become a bit comfortable and lazy with hospitality. I know, I'm guilty of it. I've recently been responding to guests with " YEP" or "K...." Which I realize now is super rude. Thank you DELTA ENTERPRISES. YOUR SAVING CAREERS GIRL !
Love this podcast. To keep viewership up keeep surprising us. Change up the set, lighting, color theme, introduce new segments, evolve the videography, special effects, etc
Customers always find something to complain about. Customer service is a soul crushing experience. People say thank you & don't mean it at all. The things people will complain about is astounding. People literally think if they are giving any portion of their money then they OWN you& you are a puppet for that duration of time and anything they ask or do to you should be followed with "My pleasure! " Dance Monkey! ☮️💪❤️😊☯️
I'm not 100% sure if it's because I'm from Europe, but I get really uncomfortable with the robotic service that's expected of workers in the U.S. (and some European countries too, UK comes to mind). I'd rather be treated like an acquaintance than a slave-owner when I'm a customer. And I think that requiring servers to treat you like a god is freaking weird, for both sides.
This is why tipping is a problem in the food industry. Having someone's income be dependent on their level of service creates a toxic atmosphere. Horrible people will treat it as leverage and act like they own you, as you said. That's why gratuity add-ons and tip sharing have become more commonplace in the USA in lieu of tipping. That said, I agree with Delta that you can create a better experience for people in a way that makes more linguistic sense as well. Not everyone likes brazen, over-casual customer service. Obviously, time and place and you get what you pay for. But there is a place for ettiquette and creating enjoyable public/private spaces. Keep in mind, she is mostly talking about sit-down restaurants..."not 7/11 or oil changes"
@@starlight0002With all due respect, I have been in every type of customer service position over 30 years, including sit down restaurants. I loved working for tips back in the day. It was like a dance. You're right I treated it like I was hosting your party & did whatever I could to help you turn it out! What happened actually is like everything else.... corporations & outsiders who think they know what's best for other people began to sh*t on tipping. Demanding that the restaurants pay their EMPLOYEES to do their JOB rather then allow the HUMAN BEING (who chose that position) to simply be of service to the party. Eventually every industry get corrupted by people who want to decide what is right for everyone & for there to be a "standard of service" it's happening to drag right now. It used to be you just grab a bag and hit the club. Now you need a bank loan to get on a TV show where everyone can & will read you the house down under the double edged sword of "feedback" & "Constructive Criticism" instead of just being gagged at the amazing artistry on the screen. Service should never be confused with A Job. Because they are polar opposites. I delivery food now for a living. I provide a service and people thank me with their money. It's a win win and a much happier life for me. ☮️💪❤️😊☯️
My old boss would make us say “my pleasure” when people would say thank you and I HATED that because A) it was NOT my pleasure and B) most of the time customers will have you running around a million times when they could of asked two mins ago when you checked on them… I know I’m severing you but I’m also not your bitch servant….so I only say “mhm” with a smile now… lol
This week’s go off segment is a hard pass. Millennials and Gen Z tend to say no problem due to previous generations majorly overlooking the working class and the hard work it takes to perform customer service. Saying no problem is an acknowledgment to that sentiment, while also reminding the patron that their requests don’t contribute to a heavier workload; it’s actually a kind gesture.
Agreed. It's definitely an older sentiment of wanting to hear what's been heard in the past as if that's the correct answer. All this other vernacular is changing, so why is this exchange any different?
I’m the in between generation and find myself saying “you’re welcome” or “no worries” most often. It’s definitely dependent on who I’m talking to atm. But either way, it’s the meaning behind it imo. If someone’s intentions are kind, you can tell. If they’re not, you can DEFINITELY tell. Words don’t matter as much as energy, for me, personally.
It all comes down to money and wages. People in the service industry are told it's dumb on their part to go beyond the status quo because they are only benefiting the company. While I don't find it going beyond expectation or working harder to be polite, I can see the lackadaisical approach to service these days. So if you truly see someone doing the right approach then actually tip accordingly or compliment them. Most the time in the field you get treated like a doormat without any better compensation, especially when you are doing the best service you can. pleasure watching...
I was taught (in customer service) to NEVER say “no problem” or “no worries,” as these introduce negative words and thoughts. Keep it positive!! “You’re welcome.” “My pleasure.” “Enjoy!”
I've tried to switch up saying "no problem" and "you're welcome" so I don't sound robotic to customers and I end up saying "You're Problem." And it's awful lmao
I remember my dad having a problem with me saying, "no problem," to him instead of "You're welcome." Like, originally, I think I started using it because I wanted him to know I liked helping him. Like, "not even a thing my dude." But, I ended up changing what I say to "My pleasure." Because I saw how uncomfortable the other made him feel. I can see how in customer service - it shouldn't be used. Especially, if the waitress is acting annoyed and saying it. Like, bish there is a problem. Lololol I would only use it for like people I love. Like, it's not a problem because we're a team - and your problems are my problems. So, it's not a problem for me to help you. It's just a solution. But, a waitress - um, no. Especially, if she's planning on getting any tips LOLOLOL
@@NostaIgiaJunkie like if you helped me with a flat tire on the highway and I said thanks and you said “no problem!” Like, actually it was kind of a problem for me…. I know, it kinda doesn’t make sense to me either and I’m not sure if I agree… but I thought I’d share anyway !
The "no problem" debacle is a generational thing, very much so. Us younger people say "no problem" because its literally not a problem in us helping you, its more of a expectation to help others and its no bother to us. Older generations say other things because helping people is considered to be going out of your way to provide that assistance. So "no problem" is not coming from anywhere else except that it it wasnt an inconvenience for us to assist you because that is expected.
Instead of adding more unhappiness to the situation, instead next time try to reach her on her level. Make eye contact with her, say "how's your day goin?" With a knowing smile. Sometimes just that little bit of personal contact will make a person actually care about you. Not fakely. The customer, employee relationship is very unpersonal, and people expect everything from you all day. Take, take take. If you give even a small thing, a smile, it will be greatly appreciated and go further than you can even imagine. That might get her through the week. The month.
My question is... why the hell should I, a minimum wage, overworked slave to the capitalist system, care if people want to return to a business that abuse me? Like, I dont want to pretend to be nice. If i want to say "No problem" let me fucking say no problem before I cried over how much debt im still in due to college and rent..
Ms. Delta giving us the Ms. chully two-tone is dedinitely very, VERRryy fabulous and most assuredly quite very, VErryyy Delta. Also Mr. Elliott is cute af and chill as hell (as is Ms. Delta, ofc), legit couldn't help but sense some chemistrois throughout, especially when he started throwin' her the français ("Whuhhwhuszz- What whuszz the second one? ... OHHhhh~ ... HAOww iszzihttt??)
Interesting. I’ve never heard someone call deep dish or square cut pizzza "Detroit style." I grew up in the city of Chicago and we call both of those, Chicago style lmao.
It takes a very strange type of defensive thinking and mental gymnastics to take someone saying "no problem" to mean "there is a problem." Of course you can have more X, no problem. Yes, I can do x for you, no problem. You don't need to thank me, it wasn't any trouble, it was no problem. I dont see what's wrong with that.
Delta: Thank you everyone who has supported the podcast!
Me: No problem, Delta. No worries. You’re welcome. 😂
iiiii think you want to see her go off
@stroncalPas de problème
@@dereklouism wanna see her go OWFF
Y’all wanna see CrAZy!!!?!?
@@carlosdejesus137 ever seen anyone killed by a sock!! 😂
I feel like young people say "no problem" in response to thank you in an attempt to not come off as passive aggressive because their parents and elders would passive aggressively and sarcastically say "you're welcome" in a rather gaslighty way. The drawback being sometimes people get the opposite impression if that wasnt their experience
Thiss ☝️☝️also we just don’t think about it lol certain ppl talk how they talk. But my go to is “of course” or “anytime” but I’ll occasionally say no problem.
If I could love this I would, you hit it right on the head
This.
the last generation turned "You're Welcome" into "Fuck you".
THIS!!!!!
That’s not gaslighting.. the internet really destroyed that word
The 'no problem' is definitely a generational service industry thing. It's not being rude or trying to be, it's just language changing.
Obviously. But words have meaning & it's wicked fucking obvious that less & less people THINK when they speak. It's mildly disturbing if you enjoy communications.
One thing I will say, as a longtime service worker, I found that I was dealing with MANY customers who had extreme anxiety asking for anything, so I developed the no problem response as a way of alleviating that anxiety. Not that there is a problem, but in fact, the thank you is more than enough payment for the service
Same. I feel like some customers feel like they're inconveniencing workers by asking them for something and I say "no problem" to ease their worry about bothering me cuz it's my job lol
I started doing it & IMMEDIATELY stopped because I realized how fucking stupid it was. I stopped being afraid of the neg custies & started leaning on dignity. Because fuck off, maybe it IS a problem or a worry for me BUT I'm going to say "oh of course!" As in... this is how your service should be &&& yes I'm working my understaffed ASS OFF
Great Episode Today !
Thanks for taking about the overused phrased “ No problem “ . Trying to reprogram vocabulary and narrative that capitalism created in our brains and society for ages is a challenge but need to happen . Also last week book suggestion “ Rest is Resistant “ by Tricia Hersey display at your desk last Episode was great ! Talking about white supremacy, and how capitalism restraint rest on minorities for oppression and workforce is really eye opener !
Great guest ! Very charming and handsome! Those legs !!!! And his French bravo 👏
Thank you for such amazing episodes !
Fun fact: former Publix employee. First day of training, the HR lady took 10 thorough minutes to explain why we only say "my pleasure" and never things like "no problem."
I can imagine the struggle . Deprogrammed narrative pertaining to capitalism in our society is really a challenge today .
That’s very delta
Cynthia!!! ❤❤ how’s your coo coo girl?!
"my pleasure" sounds so strange to me. i'm like, "oh, you got off on that? just now?"
@@CynthiaLeeFontaineOfficial and the way the HR lady said it to us, that exact same thing that Delta says jokingly, "why would it be a problem?" The HR lady said it in an almost threatening way.
This pod brings me so much comfort and joy 💕
I appreciate your acknowledgment and I thank you for the lovely entertainment you provide ♥️💕
I get so excited once the topic of food gets brought up with the guest, and this was basically a whole episode of that. Love.
Delta’s show has been single handedly getting me through my post heart surgery… So funny, so smart, so cool, so thoughtful…Just a really cool grounded queen. Don’t know if she reads the comments but if you do, thank you so much Delta, I always look forward to Monday now because I know you’re going to have another terrific episode.
Thank you again Delta, for another beautiful Monday morning! So much love from Glasgow, Scotland!!
Delta, I'm one of those "I appreciate you" type of people. I say it with literally everything I appreciate, done by a person. I find it to be more engaging and more heartfelt. I don't say I appreciate "it". I appreciate "you". I usually get very positive responses.
I feel like "I appreciate you" is sincere and less sacharrine than "thank you". Saying "I appreciate you" is saying you made a difference in my day with this interaction.
I so love your "Go Off" segment! This one hit home with me for sure!
Thank you for making content for women who wish on the moon 🌝❤
In todays world with places being short staffed and that staff overworked, many people feel guilty or like a burden for asking for extra help or bringing up an issue so that’s why I use “no problem” to reassure people they aren’t a burden and I’m happy to help.
How a waitress treats their customers is a direct reflection of how their manager treats them. I worked many years in the service industry, and I found that when my owner/manager was kind to me, I worked a lot better. I took more pride in it, when that was reflected back to me by my boss. When my hard work didn't go unnoticed. If the staff is overworked you can generally tell, by how the place runs, just by looking around for a second. I will never again work for the service industry, but I believe everyone should have to once in their lifetime - to understand the pain of that job. Workers these days just aren't treated like they're valued. Companies are happy to use us up, then toss us out. Replace us, and move on. Meanwhile they leave a trail of trauma in their wake. It's like teaching from many angles, it is a thankless job that needs to be done. Essential and anesthetizing.
MOM needs to make a special playlist titled, "Go Off, Delta!" consisting only these "Go Off" segments of Delta talking about frying small fish. Please, make that happen.
Very delta is for the woman who not only listens to the podcast wherever podcasts are available. But she also ensures that she watches the video to get veryyyy delta.
verrrryy thatttt
"You're welcome" vs "no problem, of course, no worries" is a generational difference in the understood connotations of the phrases.
For me, responding to a thank you with a you're welcome feels like I'm implying that the thank you was expected and warranted. Sometimes it even feels like there is a passive aggressiveness or entitlement to it. Whereas no problem implies that a thank wasn't even needed from you, it was my responsibility and my pleasure to provide this service to you. Which is how older people understand you're welcome or no, thank you.
I figured out this difference a whole ass decade ago when I was 18 starting out in customer service. Over the years Ive had a few older people correct me when I said no problem, telling me that the proper response is you're welcome. So I tried to code switch a bit and only use you're welcome or no, thank you with older people so that they accurately recieve the message I'm trying to send.
Delta, I'm not saying that there aren't problems in the service industry and I'm sure there are times the phrases are being used while you are also getting bad service. However, if you feel the person is providing you with otherwise good service and are using "no problem", I implore you to try to translate that into "you're welcome" as you understand it. Because that is what they probably mean.
I actually saw something online the other day about "no problem". this is more for general kindness/gestures, less about people who are actually IN the service industry.
older people - gen x & boomers don't like/don't say "no problem" as much as millennials & Gen z do, in general. This is because younger people allegedly want to make it known that whatever they are doing for you or giving to you, is not a burden to them and they don't need or want acknowledgement for it. However, the older generation don't care if you know that they didn't/don't REALLY want to help you, but they are doing so because they "have to" for whatever reason and they absolutely NEED you to acknowledge and thank them for their "generosity". I think it's different once you actually WORK in the service industry... the rules and circumstances all change at that point, unfortunately. What is acceptable/kind/friendly as a member of the general public might not be acceptable for a "public servant" so to speak.
I’m millennial and I think “no worries” or “no problem” is our version of “my pleasure”. It basically translates to ‘happy to do this for you’ to us. I’ve heard a lot of boomers have this same complaint and I think it’s a miscommunication
Queen👑Delta, you were born to do this. You create this umbrella☂ of happiness that makes the audience enjoy this show so much. Thank you again for another wonderful episode
I fully agree. I work in fine dining, and all these little things bother me as well! If I go out to eat I expect an experience, and a lot of that comes from the servers, server assistants. I’m the chef, so I’m more concerned with back of house and the food, however the front of house should do EVERYTHING THAT YOU’VE STATED. We come from another time, another era. Love that about you.
As a millennial, I will often say don’t worry about it at the customer to the server in that has gotten me into bad situations ha ha. Maybe it was my fault lol.
@@brightstarlitwhen nobody was worried about it 😅 cuz they're customers & we're doing our jobs
I'm a millennial but this means SO much to me too when i go out to eat. It irks me that people don't seem to THINK when they speak anymore, but especially at restaurants.
“I’ve gotten this wrap that I hate Pepsi.” 🤣🤣
As a younger millennial, we say no problem because why are you thanking me for something I’m supposed to do, it’s literally just the right thing to do so it’s literally not a problem. You’re welcome just doesn’t fit that situation. In my opinion anyway
Exactlyyy 👏🏻
I agree.
“Shopping at Macy’s is like shopping at 7-11 but still Macy’s pricing.” Thats so trueee the perfume counter workers goneee 😂
The box of chocolate hazelnut Pirouette’s next to a copy of “Posthuman feminism,” mother knows how to decorate
It just seems too perfect to not be intentional 😂
no, thank you! we look forward to your podcast every week XO
I already heard this on Spotify but Delta looks so good and her guest is such a cutie. So I'm rewatching it.
If you listen to very delta podcasts you’re only getting half the story. 😅
I’ve worked as a server/bartender for like 7 years and I disagree with like 80% of the things Delta says about service but I still find it so entertaining haha😅
When I worked customer service, I always said "sure thing!" or "of course!"
No Thank YOU Delta for another amazing opening monologue. we so luckyyy
You are such a polite lady, Miss Delta. I 💯 agree. It’s about manners, but it’s also about how you were raised. Anyone who doesn’t understand your point wasn’t raised well.
I'm glad you understand that is the responsibility of the managers. ♥
This is such a sweet & endearing conversation to me. My heart is very warmed ❤
Im a server for a major Steak House chain. We've been trained to have a no worries atmosphere. So it's very common to say no worries or no problem. However we also know when to read the guest and say your welcome or my pleasure. Recently they just started forcing us to tip out 6% of our total food sales, which for me is $100 each day I work. Many many servers are very upset over this. So Servers are starting to loose passion and become a bit comfortable and lazy with hospitality. I know, I'm guilty of it. I've recently been responding to guests with " YEP" or "K...." Which I realize now is super rude.
Thank you DELTA ENTERPRISES.
YOUR SAVING CAREERS GIRL !
This episode was 🔶️🔸️Very Delta🔸️🔶️.
🤣
He's a delight! Thanks, always, Delta!
i have no idea who this guest is, but he is BEEEAUTIFUL
As an Australian, I'll always say "No Worries"
Dang, Elliot is a complete snack yum 😋 🤤
Agreed on the "no problem", I sell luxury fragrance and my go to is "my pleasure" sometimes even emphasized with a "oh my gosh".
Elliott is one of my favorite guests Delta has had so far!! Please bring him back for a future episode, thank you 😉.
Love this podcast. To keep viewership up keeep surprising us. Change up the set, lighting, color theme, introduce new segments, evolve the videography, special effects, etc
👨💼: "enjoy your meal"
👱: " you too!"
In my head I'm like FUQK!!! 😵💫🥴😆
So crazy because I am a food server and always hated” no problem “. It drives me crazyyyyyy. Thank you for highlighting that .
Customers always find something to complain about. Customer service is a soul crushing experience. People say thank you & don't mean it at all. The things people will complain about is astounding. People literally think if they are giving any portion of their money then they OWN you& you are a puppet for that duration of time and anything they ask or do to you should be followed with "My pleasure! "
Dance Monkey!
☮️💪❤️😊☯️
I'm not 100% sure if it's because I'm from Europe, but I get really uncomfortable with the robotic service that's expected of workers in the U.S. (and some European countries too, UK comes to mind). I'd rather be treated like an acquaintance than a slave-owner when I'm a customer. And I think that requiring servers to treat you like a god is freaking weird, for both sides.
This is why tipping is a problem in the food industry. Having someone's income be dependent on their level of service creates a toxic atmosphere. Horrible people will treat it as leverage and act like they own you, as you said. That's why gratuity add-ons and tip sharing have become more commonplace in the USA in lieu of tipping.
That said, I agree with Delta that you can create a better experience for people in a way that makes more linguistic sense as well. Not everyone likes brazen, over-casual customer service. Obviously, time and place and you get what you pay for. But there is a place for ettiquette and creating enjoyable public/private spaces.
Keep in mind, she is mostly talking about sit-down restaurants..."not 7/11 or oil changes"
@@starlight0002With all due respect, I have been in every type of customer service position over 30 years, including sit down restaurants. I loved working for tips back in the day. It was like a dance. You're right I treated it like I was hosting your party & did whatever I could to help you turn it out! What happened actually is like everything else.... corporations & outsiders who think they know what's best for other people began to sh*t on tipping. Demanding that the restaurants pay their EMPLOYEES to do their JOB rather then allow the HUMAN BEING (who chose that position) to simply be of service to the party. Eventually every industry get corrupted by people who want to decide what is right for everyone & for there to be a "standard of service" it's happening to drag right now. It used to be you just grab a bag and hit the club. Now you need a bank loan to get on a TV show where everyone can & will read you the house down under the double edged sword of "feedback" & "Constructive Criticism" instead of just being gagged at the amazing artistry on the screen.
Service should never be confused with A Job. Because they are polar opposites. I delivery food now for a living. I provide a service and people thank me with their money. It's a win win and a much happier life for me.
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My mom still calls Costco "Price Club"
My old boss would make us say “my pleasure” when people would say thank you and I HATED that because A) it was NOT my pleasure and B) most of the time customers will have you running around a million times when they could of asked two mins ago when you checked on them… I know I’m severing you but I’m also not your bitch servant….so I only say “mhm” with a smile now… lol
i prefer no problem always
I only subscribe to Moguls of Media because of Very Delta
Book recommendations always on point.
This episode went by too fast. Its so funny, calm and collected. I love this show!
my favorite thing to do at the moment is to get high while watching this fabulous talk show, ily Delta!!!!!!!!
Lol me too !! Like right now 😂
Brought to you by orange diamond honey! I live!
This week’s go off segment is a hard pass. Millennials and Gen Z tend to say no problem due to previous generations majorly overlooking the working class and the hard work it takes to perform customer service. Saying no problem is an acknowledgment to that sentiment, while also reminding the patron that their requests don’t contribute to a heavier workload; it’s actually a kind gesture.
Agreed. It's definitely an older sentiment of wanting to hear what's been heard in the past as if that's the correct answer. All this other vernacular is changing, so why is this exchange any different?
It's funny get a grip
Delta made me love mondays. The power!
I've never heard this podcast before but the fifteen minute intro about "no problem" was so unhinged and camp I'm a fan
I’m the in between generation and find myself saying “you’re welcome” or “no worries” most often. It’s definitely dependent on who I’m talking to atm. But either way, it’s the meaning behind it imo. If someone’s intentions are kind, you can tell. If they’re not, you can DEFINITELY tell. Words don’t matter as much as energy, for me, personally.
The title alooonnnneeee, the hype is very, VERy real and definitely very, VERyy Delta rn fammm🍒💚🌶💜💎💪👁👄👁🤘💎💜🌶💚🍒
It all comes down to money and wages. People in the service industry are told it's dumb on their part to go beyond the status quo because they are only benefiting the company. While I don't find it going beyond expectation or working harder to be polite, I can see the lackadaisical approach to service these days. So if you truly see someone doing the right approach then actually tip accordingly or compliment them. Most the time in the field you get treated like a doormat without any better compensation, especially when you are doing the best service you can. pleasure watching...
Thank you for thanking us :D I loooooove you and of course I looooooove your show xD ♥♥♥♥♥♥♥
Loving this podcast. Also Elliott is super cute.
I was taught (in customer service) to NEVER say “no problem” or “no worries,” as these introduce negative words and thoughts. Keep it positive!! “You’re welcome.” “My pleasure.” “Enjoy!”
This really felt like two good friends just catching up
Did he stink up the room? He doesn’t use deodorant.
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@@Elliottnorris I’ll take that as a yes.
I've tried to switch up saying "no problem" and "you're welcome" so I don't sound robotic to customers and I end up saying "You're Problem." And it's awful lmao
A was coached on saying “My Pleasure” because it can be misconstrued. 😂
I remember my dad having a problem with me saying, "no problem," to him instead of "You're welcome." Like, originally, I think I started using it because I wanted him to know I liked helping him. Like, "not even a thing my dude." But, I ended up changing what I say to "My pleasure." Because I saw how uncomfortable the other made him feel. I can see how in customer service - it shouldn't be used. Especially, if the waitress is acting annoyed and saying it. Like, bish there is a problem. Lololol I would only use it for like people I love. Like, it's not a problem because we're a team - and your problems are my problems. So, it's not a problem for me to help you. It's just a solution. But, a waitress - um, no. Especially, if she's planning on getting any tips LOLOLOL
My word is “Enjoy” whatever people say to me. I work weddings and events I find it be a useful term
Love this pod sm
I had a teacher once talk about the “no problem” response. She said, “but what if it was a problem for me?” - I like to say “sure thing !”
When people say “what if it was a problem for me?” what does that even mean? I just don’t get it 😞
@@NostaIgiaJunkie like if you helped me with a flat tire on the highway and I said thanks and you said “no problem!” Like, actually it was kind of a problem for me…. I know, it kinda doesn’t make sense to me either and I’m not sure if I agree… but I thought I’d share anyway !
@@ellebarto154 I guess I get the logic behind it now but I don’t necessarily agree with it either lol but thanks for clearing it up 🙏 😊
omg come thru Delta with the Luar! Everyone go vote for them at CFDA
THANK YOU DELTA :) I LOVE YOUR PODCAST
When he said Sams Club I immediately was like "Oh he's from Illinois or like Michigan" AND I WAS RIGHT
as a retail employee I need Delta to be my manager
The "no problem" debacle is a generational thing, very much so. Us younger people say "no problem" because its literally not a problem in us helping you, its more of a expectation to help others and its no bother to us. Older generations say other things because helping people is considered to be going out of your way to provide that assistance. So "no problem" is not coming from anywhere else except that it it wasnt an inconvenience for us to assist you because that is expected.
My personal response to Thank You is "Absolutely"
this is one of those moments where it's very obvious delta hasn't worked in the service industry
Not Delta giving some French to her French audience 🎉 merci
Very Delta is for the woman who’s grandmother went to finishing school.
when I'm the employee and a customer says"Thank you" I follow with "Of couuuuuurse"
Instead of adding more unhappiness to the situation, instead next time try to reach her on her level. Make eye contact with her, say "how's your day goin?" With a knowing smile. Sometimes just that little bit of personal contact will make a person actually care about you. Not fakely. The customer, employee relationship is very unpersonal, and people expect everything from you all day. Take, take take. If you give even a small thing, a smile, it will be greatly appreciated and go further than you can even imagine. That might get her through the week. The month.
Honestly I love Delta, but she sounds like an absolute nightmare to wait on or interact with in a customer setting.
My question is... why the hell should I, a minimum wage, overworked slave to the capitalist system, care if people want to return to a business that abuse me? Like, I dont want to pretend to be nice. If i want to say "No problem" let me fucking say no problem before I cried over how much debt im still in due to college and rent..
Most folks working customer service are drowning financially. Prob making less than 10 bucks an hour. I think that's a good chunk of the problem
I love delta but attending her in a customer service or a restaurant sounds awful lmao still love to hear her rant and go off
Ms. Delta giving us the Ms. chully two-tone is dedinitely very, VERRryy fabulous and most assuredly quite very, VErryyy Delta. Also Mr. Elliott is cute af and chill as hell (as is Ms. Delta, ofc), legit couldn't help but sense some chemistrois throughout, especially when he started throwin' her the français ("Whuhhwhuszz- What whuszz the second one? ... OHHhhh~ ... HAOww iszzihttt??)
Interesting. I’ve never heard someone call deep dish or square cut pizzza "Detroit style." I grew up in the city of Chicago and we call both of those, Chicago style lmao.
"pardon my reach"👏🏼🔥
It takes a very strange type of defensive thinking and mental gymnastics to take someone saying "no problem" to mean "there is a problem."
Of course you can have more X, no problem. Yes, I can do x for you, no problem. You don't need to thank me, it wasn't any trouble, it was no problem. I dont see what's wrong with that.
as a nurse, patients say thank u to me all day. i say no probs 😬
I never miss an episode 😢
Elliot is sooo cute 🥰!!!!!
Nobody ever says “thank you” anymore at the bookstores 😢
I mean... was this a Coke Zero, Cinnabon pudding snacks sponsored show today?
and Delta I what to hear you say the words "You want to see me go off!"
Idk girl, that was a boomer take on servers. They're just trying to survive
My new favorite word is Extemporaneously
Omg corporate restaurant flashbacks ... never say no problem always say my pleasure
Also also Pirouettes are SUCH an eternal and very, VERRry Delta ass slay for certain, I fucking want one now frfr 💚🍒💚🌶⚡💜💎💜💪👁👄👁🤘💜💎💜⚡🍒💚🌶💚