Why You Should Never Get A Diagnosis At The Parts Counter....
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- Опубликовано: 22 авг 2022
- This video shows yet again why you should never let the counter person at the Advance Auto, O'Reilly, Napa, Auto Zone or any parts store diagnose your car for you. There are several reason why but number one they are typically wrong and two it ends up costing you more money in the end. Sure they get lucky once in a while but why not just have it diagnosed by an actual mechanic? I dunno, maybe I am crazy...
-Enjoy!
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I work at the parts counter and the first thing I tell them when they want diagnosis is that I'm not a mechanic and refer them to a local shop. So Mr. O you are correct.
Ditto, I've worked a parts counter for far too long than I care to admit. The amount of people that actually assume I know what's up with their car and will actually argue with me, wanting to know why I sell parts if I don't work on them.. is astounding.
@@gravediggmn You should just bring out a magic 8 ball from under the counter and put it on top and just shake it and look at them 😉
Amen...same here. People walk in. Want a Diagnosis. I tell them. This is a scanner only. Tells you what codes are present.
The bad part is: The scanner is downloaded. Presto the cure to your engine miss is a misfire. On #4. 😂
The customer says. I changed plugs and wires already. The guy yesterday told me to change them.
I say. Take it to a shop. Have them do a proper Diagnosis and come back and I will sell you the part after the shop has done its job.
At the small 'mom and pop' parts store I work at, we get the 'Do you have a scanner?' question just about every single day.
Our reply is 'It's a code reader, nothing else. We can give you the codes but it ain't gonna tell you what the actual problem is'.
We get the 'Well Autozoo, O' really, etc can tell me what's wrong with it, why can't you?'
My personal reply is usually 'I can tell you the codes, it's up to you as to whether you want to buy the ammunition for the parts cannon, or you can take it to a shop for a HOPEFULLY proper diagnosis.'
@@Raylude5 My manager and myself have discussed this on MANY occasions...😄
When you questioned him if he wanted a thorough diagnosis, that was the best money he spent and a invaluable lesson to why code readers are not the answer all the time. SMA should also stand for smartest man around, because you sir are a phenomenon. Huge fan from Canada 🇨🇦 keep up the amazing videos.
Smartest Man Around. Brilliant!
You know, I'll never think of SMA as South Main Auto ever again!
LoL 😅😆
*Brilliant!*
I now hate you!! Job well done!!
Yep Mr.O is a genius only one I know who was as good or better was my brother Dan he my friend was a walking diagnostic computer I kid you not he walks by a vehicle and tells you what was wrong with it and 100% of the time nails it.
I really want to learn this !!
I love watching and listening... Please continue posting. I'd love to be your level of tech
Mr. O: Please continue to explain yourself! I'm not a technician. Probably on a good day, I'm a lousy mechanic. But your videos of using the scope and diagnostic computers are starting to have a positive effect on me!
There is tons of old content from him that go in depth on scopes and scan tools. Odds are good if he doesn’t go far enough in a current video a quick search or scroll will find you what you need!
@@dieselwhisperer6907 Thanks for that. I'll go look. He's often over my head but I'm trying to learn.
Completely agree!! Please continue to explain the basic decision making processes that go on quietly in your noggin for us guys who can understand the tech and methods used but don't always have a level of knowledge that would mean we can infer why you do what in your troubleshooting process. It is very very helpful - thanks!!
The HARDEST and best thing a vehicle owner can do is to find a local mechanic they can TRUST. Trust to do a proper diagnosis. Trust to do the repairs properly. Trust not to use the Parts Cannon.
I had a really good mechanic until he retired. Now I have to find a new one.......heavy sigh.
That is the statement of the day. My mechanic will fix his mistakes for free and often does little things at no cost for me. Fixed a nail in a tire for free. Properly, not just with a cheap plug. Put on new windshield wipers for free without even mentioning it. I have several old cars so he gets his pound of flesh, but when he gives me a bill, I don't even look a it.
@@bayanon7532 That is such a hard thing to find anymore and it's sickening. My wife just brought her vehicle to get the annual inspection where she originally purchased the vehicle and they told her she had 2 bulbs out, which normally would be not a big deal, but they charged $35 labor to replace one marker bulb and $14 and some change in labor to replace the other bulb. Both bulbs were $2.99 each. That in my eyes should be a free service labor wise to keep your customers happy since it was there anyways. She was on a time crunch so she had them do it instead of them failing her inspection, coming home me putting in the 2 bulbs and her having to go back to get the sticker. Maybe I'm wrong for thinking that way, but that's why you go back to your mechanic, because he throws you a bone from time to time and you appreciate it. I just wish there were more shops like yours and SMA
@@imacgst27 I get what you are saying, but do you do free stuff for your employer, like sweep the floor because you are there anyway? Some Cadillacs required front fascia removal to access lamp retention bolts. Taking up a bay for this will require some time. Time is how the shop gets paid.
@@lincoslam No I get where your coming from on the extreme cases where you have to disassemble the car. The way I look at it is if you purchase a vehicle from them, get all your oil changes done by them, get your yearly inspection done by them, bought a battery by them at the same time they needed to replace the lights and it is already there in the bay, seems a bit much to charge $45 for $6 of lights and 2 minutes at least for those lights. We all know the dealerships aren't hurting for money or business.
It's not "explaining yourself"! It's helping us to learn to think like a diagnostician logically. Thank you!
That's what Hack is saying.
As someone that worked at a parts counter for a few years, you are correct sir!
Eric, I watch your videos because you are the one online car repair guy that does problem diagnosis the right way. Even with years of experience you get the data first to confirm the suspected problem before any parts replacement. If I lived anywhere nearby (I don't) you would be "my guy"
Diagnose Dan is quite good too.
There are a lot of Eric’s out there,, your job is to find guys like him! We “are” out here ! LOL
@@fredwalker839 Yes, I'm sure they are around. It's just tough for a customer to identify them without using the "try them and pray" method. Even then you usually can't tell whether they just got lucky with the parts cannon.
I'm with you Eric, I work in an auto parts store and I also have my own personal shop where I do a lot of work. I never ever tell people what's wrong with their car I tell them to take it to a qualified mechanic I'm just here to sell you parts. I see a lot of people including coworkers that think they know what's wrong with a car without even looking at it. I guess looking through glass at the color of the car tells them what's wrong with it. Hats off to you Eric keep up the good work
Spot on sir
When I worked at autozone a decade ago, they would never let us give a definitive diagnosis. Just tell them the codes and possibilties and let the customer decide from there. I alawys got stuck installing all the batteries cause I was the only one who knew how to work on a fucking car.
All the chain parts stores have one thing in common - make a profit. The free "scan for codes convenience" is just a conveyance to sell parts. They pull up a code and sell you "the most common" culprit. In most cases they are electrical components. The customer purchases them and runs home to install the "magic solution". When said electrical gizmo fails to correct the problem, the customer removes the part, puts it into the greasy print covered box, and with receipt in hand, goes back to the store for a refund. The sadness sets in when the new shift's counter person explains that the part is used and not returnable. They also point out that there are no returns on electrical items unless they are defective and are within the warranty period. The house still wins and the gambler loses.
Because they don't sell Used parts. As soon the new part is installed. It's a used part.
Not that hard to clean the part up and return it in the condition you got it. Should be common sense to do that anyways if you want to return something.
Lol, some people clean and spray paint the old parts, box'em, and successfully return them because the counter help, no offense, usually doesn't realize it. Especially when staff changes shift. We all have seen the ridiculousness run wild.
the house always wins in gambling . thats how they stay open
People look for the easiest, cheapest solution. Not always the one that is right.
As a person who works for one of those auto parts places that does the "free check engine light scan" I really wish we didn't. Because we're pretty much told just to give the customer the code, and to recommend they take it to one of our commercial shops. So then the commercial shop is going to scan it again any way then properly diagnose it. So it really renders the whole point of scanning a customer's car pointless.
I worked at AZ for years and got so annoyed hearing other zoners telling customers that have a O2 code they need a new O2 sensor. Ugh.
I get that point, but also it was nice before I could afford a decent scan tool and just had a cheap harbor freight multi tool. At least gave me a direction to start looking. But yeah, the fact they pretty much advertise it as "anything wrong, your ECU knows exactly what it is" A: devalues decent mechanics and B: sells them more parts (which I'm sure is the important bit)
Sometimes customers wanted to know just for peace of mind. Like to know if it’s still okay to drive the car till they had the money to get it to a shop. That I didn’t mind.
There is no issue with telling a customer what the code number and definition is. Telling them that they need to replace a part based only off of reading the code is the problem.
Its to build trust in the AZ staff so when they tell you that a part is needed, youll be more likely to buy said part, plus the brake pad grease and anti sieze because you always need brake pad grease and anti seize
Chevy misfire. Parts counter guy told me a bad coil on #2. He told me to swap coils to verify it. He was right.
He at least gave you good direction instead of just telling you to replace the coil.
The difference is “reading” the codes versus knowing how to read the codes ❤️🚘🎥
I do not blame the parts counter. They are clerks who know how to order and sell parts. If they were mechanics then they would be working in an auto shop.
They just want to sell parts and don't care😂
I actually had just the opposite of this my best mechanic buddy ran a one man shop until he retired and soon after died ....but I digress..jimmy was a great diagnostician and mechanic and he had a lifetime of experience...and tons of common sense...but Jimmy hated to chase parts...And always told me what to get and where to go get them...Sometime locally sometimes the dealer in the next town...
He decided that he liked me for the first time when he told me what head gaskets to buy and not to get the cheaper ones and I didn't argue ...but just asked where to get them and which ones he wanted!...Folks so much of the time ask the expert for advise and then want to argue or tell him he's wrong...I knew he knew more about that car than I ever would...
Once when he was in the middle of a big job and I stopped in for help he said he was swamped and told me how to fix it myself and gave me a couple of deer back straps from a deer he shot that morning and wouldn't charge me anything...What a great guy!
I worked for the “Green” guys for around 8 years. I hated doing check engine light scans. People expected us to be able to tell them what was wrong , and how to fix it.
Idgaf if my SM, DM or RM would write me up. I would NEVER sell a customer parts based off of a check engine light code. I’d tell the customer the code, explain what it could be and always say - “if you don’t have the proper tools, skills and experience to correctly diagnose it, please take it to a shop. I am not a mechanic and this is only an aid to assist you”
Some customers loved I was honest with them. Others hated me. They wanted a fix for fee and wanted me to tell them how to do it.
I’m a DIYer on the side. I’ll fix family/closed friends cars. If I don’t know what I’m doing - I’ll tell them. Take it to a shop. I know a few good mom and pop shops in the area that’ll treat you right.
The Zonies across the street from the last store I worked would sell parts from their code scanner and I hated that they did it. Horrible business practice.
So nice that you were honest with the customer as you tried to cover your own butt as well, since the boss would want parts sold. These new vehicles are getting way too complicating for the average person to bother to try and fix it them self. So many people also thing just pull a code and that is the problem. We both know it isn't so. Mr O is a great tech and wish there were more of them around.
It's the worst. I escaped from the parts business after I graduated from college and this was always the worst. People would call in and want us to diagnose their car over the phone, giving them a magical part that would fix all of their problems. Then they'd argue about whatever you told them and want just the cheapest possible they could rationalize.
I work at a parts counter, and I will always recommend a diagnostic procedure as opposed to a "here's your problem, Lady." Most of the time the diagnostic procedure I recommend is "drive it to a shop."
Best thing about this channel: ATTITUDE...
No bashing the customer...just educating...
You can teach a lot of people a lot of things...the hardest one is a good attitude...
I would take an uneducated person with a good attitude any day over someone with a poor attitude...
People like Eric , their knowledge and experience on where and what to look for , is invaluable. Just a code # is not enough , you need his brain power.
theres no two car the same hence the diag
Many think that all that has to be done is plug it in and read a code.
Eric and his brain power…. Awesome stuff
@@REDMAN298 if you are a “Why Guy” things get a little more clear ! Know your Scanner & what it is saying ! Numbers never lie ! It ‘s the Tech ‘s responsabilty to “de- cipher “ what it’s Saying !
Don’t think of it as explaining yourself to the haters and know it alls. You are educating those of us that are watching to learn exactly what you were teaching. That deep dive into why you do what you do is what makes this channel so awesome and educational!
Wish I worked with more mechanics like yourself. I got a shop full of shotgunners. Proves a lack of knowledge on their part. Thanks for another great video 👌🏻
An advantage of being the owner/operator in a shop. Most techs are not paid to diagnose so, it becomes a "parts-for-all" You're right though, bout having a guy like Eric would be great.
Actually had a similar issue several years ago. Intermittent fuel injector. Found the wiring harness was rubbing against a bolt and had been worn thru and was shorting that specific fuel injector.
Or in the people's republic of New York, the wire rubs just enough to make a pinhole in the insulation, then the salt gets in there, and WAM. There's your problem, lady; it's got the green crusties = high resistance.
some cars are worse than others about that. anything dodge/chrysler are the worst offenders for wiring issues related to stuff rubbing.
Just for fun, I checked my local Advance website. For a 2015 Cherokee w/ the big 3.2, a set of plugs (lower end Autolite iridium) and an ignition coil (Advance branded) came to $99 + tax. Then you pay Eric to install the parts and your car’s still broke. Or, instead, you can pay Eric the $99 (or thereabouts) to get a correct diagnosis. Your out-of-pocket will be the same but your blood pressure will be a lot lower and your car will be fixed the first time.
My fee is $80 and I dont own a shop.
Worked at a part store for a year and a bit. Loved seeing people learn to DIY but hate the amount of people expecting a professional diag on their car.
Even though you don't have to explain yourself, it increases other peoples ability to not only diagnose, but understand why you do it that way..
The more my family and friends give me "hobby" work, the more I pride myself on correctly diagnosing rigs. I always check for power and resistance FIRST. My saying is, "I don't do try-agnostics when I fix a rig. I want to be sure before I replace parts." You da man! Thanks so much for the info you put out to all of us.
Auto supply stores love when the "parts cannon" goes bang! The store that recommended the parts only stands to benefit because the plugs/coil probably wouldn't be returned had they been replaced without first analyzing their relevance (installed by owner, friends, etc...). I will say that some parts stores do recommend going to an expert (just saw this happen recently) but as someone who frequents auto parts way TOO much😆, it is the exception, not the norm. Good thing the customer had the smarts 🎓 to bring it to you!
Right, but most parts stores also want happy customers, because then they will come back and recommend to their friends etc. You burn one guy with the wrong expensive parts and he/she will just be pissed and go to the competition. There's no shortage of parts stores even smaller cities have O'Reilly's, NAPA, Autozone, Advance, at least. Pep Boys here too. There are bad apples out there though that only care about short term profits and sales versus long time repeat customers.
As someone who works for the parts store myself, I hate when people load the parts cannon, then they come back and return these parts because it didn't fix their problem. It sucks having shrink on that because I can't put it back on the shelf, it's used... and I have gotten used to this conversation "can you do the free diagnostic?" 'Yes I will read your codes for you, but its not a diagnosis its just a symptom, like when you go to the doctor and say you have a cough, the doctor figures out why you're coughing' and depending on the problem i have a list of shops i steer them towards, I'll sell the parts if they insist, but I try to get people taken care of the first time, because nothing personal, but i don't wanna see you again today for same problem, but I'm happy (relatively speaking) to see you for an air freshener or a new problem.
Sadly some of the shops in my area are parts cannon marksmen themselves, so "oh its a p0301, we'll throw plugs wires coil at it" or something like that
I VERY much appreciate your explanation(s)‼️
Getting the parts store to "diagnose" the problem, then paying a diagnostic mechanic to do the parts cannon part is pretty backwards.
Glad the guy saw sense and authorised you to do the proper diagnosis
Reading a code is not Diagnostic. I tell customers. Here is the code. Go to a shop to have the car Diagnosed correctly before purchasing parts. Once the shop the actual cause of the code. Then buy the parts to fix it and the shop will reset your engine light.
I love when you walk us through the thought process
Great analysis.always the best and honest
I like when you explain your reasons because it helps me learn more
Thanks for another very informative video, Eric!
Really appreciate explaining your thought process. Well done!
I always learn so much from you, Eric!
Thank you for your wisdom Car Jesus.
The engine size correction was brilliant! +10
This kind of diagnosis is EXACTLY why I love your channel!!!
I love the diag videos Eric! Thanks for sharing.
Thank you Eric for the great explanation. Great video. Cheers.
As a fellow tech, and someone who feels the need to explain my extra diagnostic steps, I find that the flat rate guy that pulls in 90 hrs a week, who would have seen an injector circuit code and chucked an injector, claimed his hour diag and probably been right (lucky) 90% of the time. For me I know that if I chuck a part, it would definitely be corrosion on a terminal due to water intrusion.
I find the ability to diagnose only comes into play when 3 parts chuckers have already taken their swing at it. Then you come along and actually test a circuit and you are the hero for 15 minutes. Then the next car comes through and you are wasting time again
Welcome to the “real world,” now the owner wants “brain power “ all the easy stuff is done ! Not much money left over to fix the real problem,, heard it many times ! Why not take it back to the guy that replaced all the $ parts ! Now the lies/ truth may come out ! LOL
Love watching an expert doing his thing. Thanks for the video, always enjoy watching!
Good Diagnosis, Eric. Heck, we learn something new and useful every day.👍
Great explanation of why a proper diagnosis is worth every penny! Thx EO@SMA!
Awesome diagnostic as always it's good to know there are still some honest mechanics out there that have common sense 👍
Top notch diagnostics Eric. Thanks
Thanks for another great video ! Your a great teacher and a humble human being,something the world needs more of
Very well explained, thank you.
Great way to start my day - watching you do your thing. Keep up the great work.
Very cool. Another gem of knowledge for us shade trees! Thanks pal! NJ
Great explanation Eric, appreciate your thought process.
another great lesson and video from South main Auto...thank you for my daily entertainment !
Love you videos. You have helped me be a better technician with some of tips and tricks you show. Thank you
Far out! great education Eric, Thank you and keep 'em coming...
People are free to express their opinions. They are also able to feel free to open their own shop and run it their own way. Eric runs his this way and he has MANY customers that love him for his detail and thoroughness. You do you Eric! We love ya!
As an experienced controls electrician I appreciate the fact that you do diagnostics to verify problems and you are not a "module swapper" technician. I always trust the schematics and the test of the hypothesis to verify a lost skill.
Thank you for the great display of simple diagnostics. I always try to learn from you in addition to my experiences. Thank you for sharing the knowledge 😊
Good Morning! Just to clarify - it’s not “explaining yourself,” it’s “teaching.” And that is why many of us are here.
Great job Eric, this is proof of your superior diagnosis strategies and credibility !!! Louis
This is why I love watching Eric's videos this man goes out of his way to help you fix your car the right way the first time and it's cheap as possible instead of throwing Parts at it and not even fixing it
Years ago, I went to Auto Zone and asked them if they had a TV cable for a 700r4. They told me I would have to go to Radio Shack for that part. I haven't been back since that short conversation!
I replaced a Ford AC compressor years ago and had to go back because it didn't come with crankcase oil like I thought it would and it took me 45 minutes to get the counter person to understand I did not want oil for the freon.
Your totally awesome keep on keeping on what a human being god bless you and your family
You explained that process well Eric with logic and it makes a lot of sense, thanks for sharing Bro! 👍🏾
Well done, as usual Young Man !!
Keep up the good work thanks for all that you do
So very real. You know what YOU ARE DOING!!
been looking at your jeep playlist.. thanks for all the uploads! you're a true master at his craft! cheers from north jersey
Brilliant video. Thank you again 😀
What you did was miraculous - it's called honesty . . . . . (and a good helping of competence)
What a wealth of automotive knowledge you have I learn something on every video you post , just impressive
Reading codes is one thing. Actually understanding the conditions that cause the code are another. That's why you don't want to have the parts store diagnosing your problem. The vehicle that had codes for power steering, trailer control, and another module to go along with absolutely heavy steering, backup camera coming on when not in reverse, and another unrelated issue. Turns out the issue was a thoroughly corroded ground strap that wasn't diagnosed by the dealer's technician. This took actual diagnosing like this problem not just reading a code.
Wish you'd taken us along for the full ride. Miss seeing the bad injector replacement. Always happy to see an SMA video
Eric, brother AWESOME teaching always learning from the best thanks for sharing. cheeeeeers from CANADA.
You are awesome 👌 thanks for all the information you have passed on. I love that your videos are educational and entertaining as well. Hi Mrs O!
Thanks Eric.
Always appreciate the videos. Especially these diagnostic videos are great.
I am not a car mechanic, nor do I work on my own car. I am one of the great car enthusiasts that brings the car to a shop and says "please fix it".
Your videos help me massively to understand what they do with my car, understand the stuff that needs to be done and especially WHY the prices are what they are.
It helped me a ton to describe problems better, give more information to my mechanics in order to drill down on stuff.
It’s a breath of fresh air to see somebody who is honest and wants to get down to the root of the problem keep up the good work.
From one electrical engineer to another ;) amazing quick diagnosis as always!
Great video. Firing a parts cannons hardly ever work but diagnosis works every time.
Pretty darn cool with the scanner showing the culprit injecter, enjoy your diagnostict work - keep on explaining lol I'll keep on a watching
You would make a very good teacher. Also you’re electrical diagnostic skills are amazing.
Thank you for your great explaination. You make this look so logical. That doesn't occur like that for me. THANKS FOR ALL YOUR VIDEOS
Nice diagnosis... Nice explanation... Keep talking, I appreciate a good explanation and your teaching ability.
Great diagnosis Eric.
Thanks for going through your methodology. Obviously we are always told to not assume but it is good to hear exactly why you should not assume anything.
Nice diagnostic - and nicer explanation... !!!
Eric I truly believe you are the guy to go to when my car has problems I am so sad that I do not live in your area I live in North Carolina so so sad but you are number one when it comes to diagnosing and finding out problems , God-bless you, your business and your family.
Love your videos Erik!
Eric, thank you for being you and going the extra step to verify the exact injector faulting. AND why you go the extra step. Now the person that does not heed your directions , I hope they get bit. Then , I'll bet they don't get bit again, because know why.
Great video and explanation. thanks
Eric, you are the man. Truth.
Really enjoy all your videos. It’s fun to watch someone who takes pride in their work. Keep up the great work and thanks for sharing
Tony, if you like this kind of stuff maybe you can take a look at my channel and give me some real honest feedback. Thanks, and I hope to see you over there
Always looking out for the other guy is what makes you such a descent person and an awesome mechanic
Love the title, meanwhile at first commercial, cue O'Reilly's commercial. Thank you for doing what you're doing Mr. O!
Eric, when you end your videos with the phrase, "if I can do it, you can do it." I wish that were true. Your level of skill and understanding is second to none.
Good diag Eirc O. loved this one, your the man, brother.
Love your channel Eric! Use it as a teaching aid for me aswel as good viewing! I'm an auto electrician in the UK and find watching other people's methods and skills great to build on mine upon.
Keep up the great work mate 👍🔧
I went to a parts store looking for an Oldsmobile part. The kid behind the counter looked bewildered. Like I was trying to prank him. He asked "Who makes that?" 😆
You should have said Hudson.
@@michael931 You beat me by 30 seconds. I was going to say Studebaker.
@@michael931 That would have broken the poor kid.
Or ford pinto. I'm 34 yrs old and have a 70 mach 1 w/ fmx trans stock cruiser cruising. 90's baby & went in myself for part. Same 2000's gen. Who makes mach 1. Well can't know everything. Just told em ford. Like new plastic crap mach 1 lol 😆 but more artistic involved as compared to present year junk
Excellent diagnosis.
You might not have to explain but Thank You for explaining. For some of Us (Me) it helps make sense for Me.