How should you respond to bad Steam reviews?
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- Опубликовано: 31 май 2024
- WizardChess is a chess-themed tactical #roguelike / #deckbuilder.
WizardChess 0.9.5 is out now, featuring a new game mode and 12 new units. WizardChess entered Early Access in October 2021 and is still in active development... 😅
→ steam: store.steampowered.com/app/12...
→ itch.io: twopm.itch.io/wizardchess
→ patreon: / twopm
→ discord: / discord
→ twitter (game): / wizardchess_
→ twitter (personal): / vivavolt
→ substack: twopm.substack.com
0:00 - Intro
0:36 - Steam review culture
1:09 - Feedback from both sides
1:51 - Unsolicited advice
3:23 - Unclear marketing
4:18 - Backlog
4:51 - Arcade mode
5:01 - Responding to feedback (units)
5:31 - Responding to feedback (onboarding)
6:35 - Project management
8:15 - Making games our way
9:39 - Outro 
Игры
I've worked over a decade in retail positions, and one of the top skills I learned is to always be nice and offer a solution, even if they are wrong because I am an ambassador of my brand and word of mouth makes a big impact towards a brand's value.
I may have commented this on another video, but I'd love to hear you talk more about project management - what tools you use, how your thinking evolved, etc - I love the concept of missions you mentioned - defined destination, some implied scope, but no direct path. Great video all in all.
Six seconds in and the RUclips subtitles refer to the game as 'Wizard Jess' and for some reason I found it far too amusing.
Excellent video. Looking forward to the next update!
Thank you for this video. Well said and informative!
really interesting video
good thoughts king
Most bad reviews are made for a reason, maybe the price isn't competitive with similarly priced games, maybe the marketing was off, maybe you over-promised and under-delivered, maybe they can see some potential that you didn't capitalize on. Usually an open dialogue is the best policy, not 100% of the business-side details or asking for a pity party but just a "Hey we fell short on this one because of X constraint" Then you can either fix it, try again better later, or pivot to something new entirely and just learn from it. Some reviews aren't going to matter and some people aren't possible to please though. If someone bought your game and didn't like it, at some point responsibility has to be on them for buying games they might not like.
I just don't review games if i don't like them, unless if the game is actually broken, i feel like it's not worth the time, as it's only going to result in a negative feedback loop, that results in nothing positive coming out of it.
dont do it like Holyday studios thats for sure
Just ignore them. They are entitled to their opinion and there is no point treating it like ebay scores where you need to keep 100%