The Science Behind Patient No-Shows (Feat. Michael Silva)

On this episode of Strata Stories, we talk with Michael Silva who is a PT and Business Coach/Consultant
We dive into:
1. The Science Behind Patient No-Shows
2. Hospitality vs Customer service
3. The importance of differentiating through patient experience
4. How devices like the Apple Watch, Whoop, and Oaura Ring can help deliver better patient care
If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT or SLP Clinic head over to www.stratapt.com/
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Strata Stories is produced by Thomas Schreiber, our Director of Marketing