It’s a good thing you weren’t too far from Miami, OK. If you had a smaller item like a headlight that needed to be replaced where would you consider taking the coach if you couldn’t get to Newell?
Thanks for watching and the great question. I really had to think about my answer. I am a new owner of the Newell and would be very concerned to have someone other than Newell work on the coach. If it was a small issue, I would first call Newell and see if they could send me any parts needed and then walk me through the fix on the phone. Another option is to ask Newell if they have a dealer they feel confident with and have used that is in my area. I talked with Newell owners and according to them, there are some dealers that sell a lot of Newells and are good at repairs. At this point, I always go to Newell. They actually let you go into the shop and watch the techs work. I always learn something. Newell always seems to have the parts needed and the job is done correctly the first time.
Helpful video. In a previous video, you weren't too impressed with your previous RV's build quality. How would you rate your Newell's build quality and service?
Thanks for the comment and question. Newell build quality and service are fantastic! My coach (which I bought used from Newell) has been great. The coach has a quiet , smooth ride. I was sold when I did the factory tour and saw the time and quality Newell puts into a coach. I also talked to Newell owners when on the factory tour and they said the phone service was real. The rear active steer tag axle was a game changer for me as the coach turns so much tighter with it. Everything works and no leaks with slides. They have gotten me in for service timely and they talk to you on the phone if you have an issue or even a question. Their service department is great. Of all the motor homes I have owned, this is the only one I tell my wife, "This is a really nice coach", every time I start to drive on a new trip. If near the factory, take the tour. You will enjoy it.
It’s a good thing you weren’t too far from Miami, OK. If you had a smaller item like a headlight that needed to be replaced where would you consider taking the coach if you couldn’t get to Newell?
Thanks for watching and the great question. I really had to think about my answer. I am a new owner of the Newell and would be very concerned to have someone other than Newell work on the coach. If it was a small issue, I would first call Newell and see if they could send me any parts needed and then walk me through the fix on the phone. Another option is to ask Newell if they have a dealer they feel confident with and have used that is in my area. I talked with Newell owners and according to them, there are some dealers that sell a lot of Newells and are good at repairs. At this point, I always go to Newell. They actually let you go into the shop and watch the techs work. I always learn something. Newell always seems to have the parts needed and the job is done correctly the first time.
Helpful video. In a previous video, you weren't too impressed with your previous RV's build quality. How would you rate your Newell's build quality and service?
Thanks for the comment and question. Newell build quality and service are fantastic! My coach (which I bought used from Newell) has been great. The coach has a quiet , smooth ride. I was sold when I did the factory tour and saw the time and quality Newell puts into a coach. I also talked to Newell owners when on the factory tour and they said the phone service was real. The rear active steer tag axle was a game changer for me as the coach turns so much tighter with it. Everything works and no leaks with slides. They have gotten me in for service timely and they talk to you on the phone if you have an issue or even a question. Their service department is great. Of all the motor homes I have owned, this is the only one I tell my wife, "This is a really nice coach", every time I start to drive on a new trip. If near the factory, take the tour. You will enjoy it.
@@mikedunn-nn5fu Thanks Mike. It's pretty rare to hear such comments about a company, especially about an RV manufacturer.