@mhelene_4862 The recommended wight limit for the Daiwa Supreme Hybrid massage chair is 320 lbs. We can help you get the best chair according to your needs & preferences. Please don't hesistate to contact us at 888-612-8862 or use our live chat at www.EasyMassageChair.com. Thanks!
I've been using the chair for two weeks and I love it. But the calf rollers don't reach my calf, or I can't adjust my posture enough for my lower legs to impact the calf rollers. The best I can do is push my calf muscles down (press) them but even then, I don't get the impact I wish I could get. Now, after saying this it is NOT a deal breaker, the chair is wonderful! I wonder if anyone else has noticed this?
U.S. JACLEAN, the Company that gives you the Daiwa Supreme Hybrid also known as ROTAI, DOES NOT HONOR their WARRANTIES. I purchased the Supreme 12/2021 with a 7 yr labor and 5 yr parts warranty. AS of 11/2024 the chair has structural damage due to poor design, brittle plastic, or both, making the chair in-operable. Company warranty I fall under: "Faulty Materials: The materials used to make the product may be substandard or defective, causing premature breakage (e.g., brittle plastic)." The air bag support structures (plastic) have broken apart into multiple pieces (20). There are 4 airbags directly affected, they are located on both sides of the feet, which is part of the foot rest section on the chair. Multiple correspondences, pictures, and video sent supporting my warranty claim were submitted. Response; “NOT COVERED UNDER WARRANTY” without any supported reasoning as to why it’s not covered. I've asked multiple times for an explanation, quoted their warranty policy back to them, but, continually get the run around. They keep deferring to "it’s a management decision". I keep requesting to talk to someone higher up (management), but they never offer the option. Inspected the airbags installed in the main part of the chair. They all appear to be installed correctly; Air lines connected on the back side of the support wall. The following is what I suspect happened. Why did my plastic support walls fail when others have not? I believe the airbags in my unit were installed incorrectly. I believe the rubber air line was passed through the back side to the front side of the plastic support walls and connected to the hard plastic L connector of the airbag. The hard plastic airbag connector should have been passed thru the front side of the support wall 1st and then connected to the rubber air line located on the back side of the support wall. Attaching the airbag’s L connector on the back side of the support wall would have allowed an even distribution of pressure across the front side of the support wall when the airbags inflated. Connecting the air line to the airbag on the front side, as I suspect happened, would cause a singular support wall stress point multiple degrees greater than what the wall was designed to handle. Over time that stress point flexed the plastic until it fractured. Once fractured, the damage to the support wall, over time, continued to the catastrophic failure as shown in my video and pictures.. If this is not the case, then defective plastic material would be the cause of failure. In either case, not a wear item, but defects in material or workmanship, both are covered under Daiwa’s warranty.
Thank you for sharing your experience with us, and we're sorry to hear about the issues you’re facing with your massage chair. We appreciate your detailed explanation and can understand how frustrating it must be not to receive the resolution you expected under the warranty terms. Although you didn’t purchase this chair through EasyMassageChair, we value transparency and strive to support customers who use Daiwa products. To help you explore additional support, we recommend continuing to communicate with U.S. Jaclean and Daiwa’s customer support, as they typically prioritize addressing product issues and stand behind the quality of their chairs. You could try reaching them through different channels or contacting your original sales representative, if available, to escalate your concerns. Please feel free to reach out if there’s anything we can help clarify or if you’re interested in exploring other massage chair options in the future.
@@EasyMassageChair Thank you for the suggestions. I am continuing an open dialog with the company. I followed through with all of your suggestions a couple of days ago. Currently waiting for replies.
@mhelene_4862 The recommended wight limit for the Daiwa Supreme Hybrid massage chair is 320 lbs. We can help you get the best chair according to your needs & preferences. Please don't hesistate to contact us at 888-612-8862 or use our live chat at www.EasyMassageChair.com. Thanks!
Awesome video and amazing description. Thanks!
Thank you @pinkcupcakes91 🙂
Is there a weight limit for these?
@mhelene_4862
The recommended wight limit for the Daiwa Supreme Hybrid massage chair is 320 lbs.
We can help you get the best chair according to your needs & preferences. Please don't hesistate to contact us at 888-612-8862 or use our live chat at www.EasyMassageChair.com. Thanks!
I've been using the chair for two weeks and I love it. But the calf rollers don't reach my calf, or I can't adjust my posture enough for my lower legs to impact the calf rollers. The best I can do is push my calf muscles down (press) them but even then, I don't get the impact I wish I could get. Now, after saying this it is NOT a deal breaker, the chair is wonderful! I wonder if anyone else has noticed this?
U.S. JACLEAN, the Company that gives you the Daiwa Supreme Hybrid also known as ROTAI, DOES NOT HONOR their WARRANTIES.
I purchased the Supreme 12/2021 with a 7 yr labor and 5 yr parts warranty. AS of 11/2024 the chair has structural damage due to poor design, brittle plastic, or both, making the chair in-operable.
Company warranty I fall under:
"Faulty Materials: The materials used to make the product may be substandard or defective, causing premature breakage (e.g., brittle plastic)."
The air bag support structures (plastic) have broken apart into multiple pieces (20). There are 4 airbags directly affected, they are located on both sides of the feet, which is part of the foot rest section on the chair.
Multiple correspondences, pictures, and video sent supporting my warranty claim were submitted. Response; “NOT COVERED UNDER WARRANTY” without any supported reasoning as to why it’s not covered. I've asked multiple times for an explanation, quoted their warranty policy back to them, but, continually get the run around.
They keep deferring to "it’s a management decision". I keep requesting to talk to someone higher up (management), but they never offer the option.
Inspected the airbags installed in the main part of the chair. They all appear to be installed correctly; Air lines connected on the back side of the support wall.
The following is what I suspect happened.
Why did my plastic support walls fail when others have not?
I believe the airbags in my unit were installed incorrectly. I believe the rubber air line was passed through the back side to the front side of the plastic support walls and connected to the hard plastic L connector of the airbag. The hard plastic airbag connector should have been passed thru the front side of the support wall 1st and then connected to the rubber air line located on the back side of the support wall. Attaching the airbag’s L connector on the back side of the support wall would have allowed an even distribution of pressure across the front side of the support wall when the airbags inflated. Connecting the air line to the airbag on the front side, as I suspect happened, would cause a singular support wall stress point multiple degrees greater than what the wall was designed to handle. Over time that stress point flexed the plastic until it fractured. Once fractured, the damage to the support wall, over time, continued to the catastrophic failure as shown in my video and pictures..
If this is not the case, then defective plastic material would be the cause of failure.
In either case, not a wear item, but defects in material or workmanship, both are covered under Daiwa’s warranty.
Thank you for sharing your experience with us, and we're sorry to hear about the issues you’re facing with your massage chair. We appreciate your detailed explanation and can understand how frustrating it must be not to receive the resolution you expected under the warranty terms.
Although you didn’t purchase this chair through EasyMassageChair, we value transparency and strive to support customers who use Daiwa products. To help you explore additional support, we recommend continuing to communicate with U.S. Jaclean and Daiwa’s customer support, as they typically prioritize addressing product issues and stand behind the quality of their chairs. You could try reaching them through different channels or contacting your original sales representative, if available, to escalate your concerns.
Please feel free to reach out if there’s anything we can help clarify or if you’re interested in exploring other massage chair options in the future.
@@EasyMassageChair Thank you for the suggestions. I am continuing an open dialog with the company. I followed through with all of your suggestions a couple of days ago. Currently waiting for replies.
Is there a weight limit for these?
@mhelene_4862
The recommended wight limit for the Daiwa Supreme Hybrid massage chair is 320 lbs.
We can help you get the best chair according to your needs & preferences. Please don't hesistate to contact us at 888-612-8862 or use our live chat at www.EasyMassageChair.com. Thanks!