This is good information, thanks for sharing. I do not have the mulitple payment option icon to set up multiple payments. I only have the add payment button.
Question once you send the invoice and they put their credit card information and make the payment is it an actual payment that goes directly to the supplier or is it only an authorize form to fill out ? If so do I need to get the credit card info and I go to my supplier and booked them my self
No they can only authorize payment with a supplier invoice. A direct invoice send the money to group funds on TJ and they will provide a temporary card to make supplier payment or send agent fees to your account.
The only time an ID is required is when the supplier requests for trips made within 14 days of departure. Beyond that, just like an online payment ID is not required or checked. If the client is involved in fraudulent activity, I'm not responsible as long as I'm being compliant by using credit card authorization forms.
@@travelwitharie I am with InteleTravel and I use Travel Joy also. Do you use the credit card authorization form in Travel Joy or the one in our back office?
Hi Arie, thanks for this helpful video :) and I would also like to ask if there is automation that I can use for automatic reply if someone send their inquiry? Ex: Thank you email for sending their inquiry and we will check all their inquiries within 48hrs , Thank you very much
Arie, I set up the payments but for the life of me, I don't remember how to send the monthly invoice? I sent it last month but can't remember what I did.
You don't need to send a monthly invoice because they can access from the first on sent and TJ send reminders. If for whatever reason you need to edit or resend. Open the trip and go under files.
THANK YOU THANK YOU THANK YOU! Inteletravel agent here & this was very helpful!
You're welcome!
Thanks for the video I am also a fellow Inteletravel agent❤I am trying to figure all this stuff out.
My pleasure 🙏
Me too
Great tutorial 😊
This was really very helpful. Appreciate your work.
You're welcome!
Thank You. because of this video I made my first proposal. I am a Inteletravel agent too. Are you available for one-on-one training on traveljoy? 😊
Thank you sooo much for this u da real mvp❤
You're welcome!
This gave me hope cause I was about to throw in the towel
Don't throw in the towel! Keep going 💪🏽 you got this, there's some life-changing income waiting for you to claim for your family ‼️
Please kindly make training on how to set up group booking page.
Thank you for the outstanding training.
Already did! Go check it out!
This is good information, thanks for sharing. I do not have the mulitple payment option icon to set up multiple payments. I only have the add payment button.
You can edit from after you add pay. If not contact their help desk
Thanks for the video.
Question once you send the invoice and they put their credit card information and make the payment is it an actual payment that goes directly to the supplier or is it only an authorize form to fill out ? If so do I need to get the credit card info and I go to my supplier and booked them my self
Correct, its not connected just a medium to facilitate the payment plan and authority form. Take a look at the tutorial about how payment plans work.
Thank you for the video, do you do one on one training for travel joy?
Thank you!! What has been your experience if a client cancels or charges back?
You're able to download all pdfs of cc authorization, forms and end emails to forward to the supplier used.
I really like this Travel Joy platform. I would like to see how to use the tools on here before I ultimately HAVE to use my host agency's CRM.
Definitely my favorite 😍
Need more in depth info
When the client pays, does the payment go to my bank account or directly to the resort?
No they can only authorize payment with a supplier invoice. A direct invoice send the money to group funds on TJ and they will provide a temporary card to make supplier payment or send agent fees to your account.
@@travelwitharie How long does it take for funds to be available?
How do you collect client IDs to ensure, they are the credit card owner?
The only time an ID is required is when the supplier requests for trips made within 14 days of departure. Beyond that, just like an online payment ID is not required or checked. If the client is involved in fraudulent activity, I'm not responsible as long as I'm being compliant by using credit card authorization forms.
@@travelwitharie I am with InteleTravel and I use Travel Joy also. Do you use the credit card authorization form in Travel Joy or the one in our back office?
Hi Arie, thanks for this helpful video :) and I would also like to ask if there is automation that I can use for automatic reply if someone send their inquiry? Ex: Thank you email for sending their inquiry and we will check all their inquiries within 48hrs , Thank you very much
There is an automated response once forms are filled out. These can be edited under the confirmations tab in templates.
I'm with Inteletravel too...hey sissss
Heyyyyyyy
Arie, I set up the payments but for the life of me, I don't remember how to send the monthly invoice? I sent it last month but can't remember what I did.
You don't need to send a monthly invoice because they can access from the first on sent and TJ send reminders.
If for whatever reason you need to edit or resend. Open the trip and go under files.