Planet Hollywood Las Vegas - Where 'Reserved" Doesn't Really Mean "Reserved'

We had a pretty disappointing experience with a Caesar's Palace property, Planet Hollywood in Las Vegas last week. In short, we prepaid and reserved a room, checked-in online and when we got there, there were no rooms. The issue was resolved but it could have been handled much better. I hope they review their registration and customer service practices and do better in the future.
This video explains the details. Would we recommend #planethollywood in Vegas? No. Would we recommend Paris in Las Vegas? Nah.

[@ginag7004]

Thank u for sharing! Good information.

[@ingridlemons5234]

Wow. So sorry you guys experienced such an unfortunate check in. I will not be using them.

[@LoveLightVibration]

Sorry you had to go through this. Why is this even legal???
This reminded me of Patrick at the front desk of the Home Suites hotel in Phoenix. Yes, he made quite an impression I won’t ever forget, and literally lied to my face, not realizing I have my banking set to alert me any time a charge comes through. That was years ago, and I vowed I wouldn’t ever stay at a Hilton property ever again... and I haven’t, with no regrets. I love MGM properties, btw. Hope you manage to have some positivity flow your way. Many blessings to you both!

[@rickgonzales1219]

Wow
Total rudeness.
Today’s customers service is gone and nonexistent.
So sorry you went through this crap.
Wife and I are going to Vegas soon.
God help us all.

[@teresaanderson6370]

Noted. Caesar's on the naughty list until Sabbatical Life gets some satisfaction!

[@MandeeHops]

Paris is way nicer, take it!