This is why customers feel so entitled to disrespect employees. You put a uniform on an suddenly you’re subhuman and managers are a bunch of people pleasers who don’t defend their own workers.
If the customer does not act respectful where I can keep my dignity, I am in no way going to allow them to get away with it. I rather get fried cause I don't want to work for a company that supports Karens
This saying applies depending on the situation. Putting yourself in the customer's situation is one thing that also help to solve such situations. The customer may seem not always right but a guest is a guest. In hospitality industry, the emotional connecting and customer's satisfaction is the top priority. So in cases like this, the employees don't make the customers wrong, or don't you make them wrong. Instead, ask questions about the complain, give examples, make recommendations and add extra value to keep them coming in your company. The customers isn't always right, but some customers are better than others.
You are too generous to customers at the expense of employees, and sometimes, even at the expense of the customers themselves. If a customer is mistaken, of course you don't want to beat them over the head with that. A customer who is wrong, but polite, or only mildly rude, can be gently pointed in the right direction. However, when a customer is rude and angry without cause, they should be asked to leave. It is not fair to the employees, who often don't even earn very much, to have to suffer such abuse. Making them deal with such people not only builds resentment, which leads to higher turnover rates, it is also bad for society because it makes people less likely to treat their fellow citizens kindly and it subordinates one group of people under another without just cause. Also, telling someone they are wrong could save them a lot of trouble in the future. If the employee told the computer customer about the issue with the power strip, it might have saved them from making similar errors on the future. If a customer is wrong, it's better to kindly correct them.
A customer that show disrespectful to us already polluted our dignity, why should we want to care about their rights and dignity? we should give our best customer service and best product, make them come back to us by demand.
Of course its from businesses tycoon. To enslaved the employee to the customer and company. This very slogan has given birth to Karen for a long time now. Sometimes the customer think they have the right to provoking the employee and that saying works on every businesses.
See this is the problem when we talk about customer service. We don't need to inflate the customers ego create a future problem for other businesses, therefore we must promptly correct the customer. There is no need for enabling such rude behavior from an individual under any circumstances.
We encountered food fighting in the restaurant and after the fight they were ask to pay but they refused and said they did not eat. By the way, it was family against other family. Do you think this situation it does apply that stupid phrase? My work mate said yes hahaha...
"The guest may not always be right, but we must allow them to be wrong with dignity." That sounds nice but what do you do when the guest behaves with abusive language; swearing, cursing, insulting and sometimes threatening language that's directed personally? How do you "allow them to be wrong with dignity" when dignity completely eludes them? The answer....Some Customers/Guests Need To Be Fired. Refuse to do business with them. When we place the dollar ahead of the preservation of the dignity of the employee, it's time for a re-evaluation of principles.
In Security, this slogan is invalid because the main job of a Security Officer/Guard is to protect, not to satisfy customers. On the other hand, a Security Officer/Guard deals with people, therefore he/she must treat customers like decent human beings; because at the end of the day, we're all neighbors (As Jesus Said).
I see where you are coming from with this business ethic sir, but you still do leave the customer in the wrong to some extent which max lead to further troubles in the future.
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This is why customers feel so entitled to disrespect employees. You put a uniform on an suddenly you’re subhuman and managers are a bunch of people pleasers who don’t defend their own workers.
If the customer does not act respectful where I can keep my dignity, I am in no way going to allow them to get away with it. I rather get fried cause I don't want to work for a company that supports Karens
This saying applies depending on the situation. Putting yourself in the customer's situation is one thing that also help to solve such situations. The customer may seem not always right but a guest is a guest. In hospitality industry, the emotional connecting and customer's satisfaction is the top priority. So in cases like this, the employees don't make the customers wrong, or don't you make them wrong. Instead, ask questions about the complain, give examples, make recommendations and add extra value to keep them coming in your company. The customers isn't always right, but some customers are better than others.
Such a nice, detailed explanation! Thank you so much!
- "The customer is always an asshole" - Ben Afleck, Mallrats
Thank you, Mr. Snow.
You are too generous to customers at the expense of employees, and sometimes, even at the expense of the customers themselves.
If a customer is mistaken, of course you don't want to beat them over the head with that. A customer who is wrong, but polite, or only mildly rude, can be gently pointed in the right direction. However, when a customer is rude and angry without cause, they should be asked to leave. It is not fair to the employees, who often don't even earn very much, to have to suffer such abuse. Making them deal with such people not only builds resentment, which leads to higher turnover rates, it is also bad for society because it makes people less likely to treat their fellow citizens kindly and it subordinates one group of people under another without just cause.
Also, telling someone they are wrong could save them a lot of trouble in the future. If the employee told the computer customer about the issue with the power strip, it might have saved them from making similar errors on the future. If a customer is wrong, it's better to kindly correct them.
How about employee dignity?
Well if i allow the customers to keep their dignity how will many of them learn to be better customers!
A customer that show disrespectful to us already polluted our dignity, why should we want to care about their rights and dignity? we should give our best customer service and best product, make them come back to us by demand.
Seriously, _who_ invented that saying anyways?! : /
Of course its from businesses tycoon. To enslaved the employee to the customer and company. This very slogan has given birth to Karen for a long time now. Sometimes the customer think they have the right to provoking the employee and that saying works on every businesses.
See this is the problem when we talk about customer service. We don't need to inflate the customers ego create a future problem for other businesses, therefore we must promptly correct the customer. There is no need for enabling such rude behavior from an individual under any circumstances.
Real world, perfectly said
We encountered food fighting in the restaurant and after the fight they were ask to pay but they refused and said they did not eat. By the way, it was family against other family. Do you think this situation it does apply that stupid phrase? My work mate said yes hahaha...
"The guest may not always be right, but we must allow them to be wrong with dignity."
That sounds nice but what do you do when the guest behaves with abusive language; swearing, cursing, insulting and sometimes threatening language that's directed personally?
How do you "allow them to be wrong with dignity" when dignity completely eludes them?
The answer....Some Customers/Guests Need To Be Fired.
Refuse to do business with them.
When we place the dollar ahead of the preservation of the dignity of the employee, it's time for a re-evaluation of principles.
I agree with you. There is a line between upset and abusive. Abusive customers should be invited to take their business elsewhere.
Simple really just give them discount coupons or store credit. That solves 94% of the problem.
@@minorproject4368
A discount coupon??!
That's the same as rewarding a child for bad behavior.
In Security, this slogan is invalid because the main job of a Security Officer/Guard is to protect, not to satisfy customers. On the other hand, a Security Officer/Guard deals with people, therefore he/she must treat customers like decent human beings; because at the end of the day, we're all neighbors (As Jesus Said).
“A good costumer is always right”
-not me
I see where you are coming from with this business ethic sir, but you still do leave the customer in the wrong to some extent which max lead to further troubles in the future.
you are wrong the customer is never right.