Know Your 9-1-1 - VoIP calls and 9-1-1

Do you know your 911? True or false? If a person were to utilize VoIP phone services, or in other words, a phone that's connected to the internet, the call will be answered by a third -party call centre.
That's true. The third -party call centre will answer the initial call and then transfer you to the 9-1-1 operator for the area you're calling from. You will be asked to repeat information you might have already provided to the initial call center you spoke with.
As an example, IP calls currently do not provide your location information to the 9-1-1 operator. So with certain calls, more likely than not, you will have to repeatedly provide your address and your phone number to confirm with the 911 operator.
Though it might seem repetitive and cumbersome to you, it is for your own safety. As a tip, if you move the VoIP phone to another address, make sure you update your phone providers so that they have the most up -to -date address in case we need to trace your phone call.