Just came across this video while trying to research for an ac adapter and remote, but having no luck. I found this XBR-49X800E tv while cleaning out a home for a neighbor. The neighbor gave it to me as a kind gesture, but without the 2 items needed to check it for power, I am just stuck never knowing if it works or if its broken...
Send us an email to : info@TVPartsToday.com with your model number and the items you are looking for. Not guaranteed to have them, but if we have the remotes and the AC adapter for that set the guys over in our customer service department should be able to help you out.
Thanks so much for taking your time to make this video. I have the 43 inch version and it got burned out by lightning coming through the cable box/hdmi cable ground. I thought maybe it was only the external power supply brick which I checked and got a replacement for but there is more damage. I was very concerned about having to remove the whole back cover, but this showed me that I didn't need to and verified it by looking at the back of mine,. Also the parts are virtually the same thankfully, though I'm getting the ones specifically for the 43 inch to be sure. So hopefully for $75 inpats and some of my time, I get by $700 set back. Again your taking your time to do this has been of wonderful and great service and is deeply appreciated.
Thank you for commenting, we appreciate the kind words! If you are needing help in identifying any part please email Info@tvpartstoday.com and they will assist you in finding the correct parts!
How to diagnose this TV not to turn on at all, no image, no power. I replaced a power board but still not turning on. What board can be responsible for not turning on the TV Sony XBR49X800E?
Replacing the power supply would be our first step, but since you have already done that I would send an email to: info@tvpartstoday.com with your model number and a brief description of your issues. Make sure to let them know that you have already replaced the power supply with no change in symptoms.
@@tvpartstoday I appreciate your quick response. I replaced it but no change. Do you think that it can be a main board or T-Con board responsible for no power in TV Sony.
Appreciate the video! I have a Sony XBR-49X800E and bought it new just under 3 years ago. Went to use the TV the other night and it wouldn't and still will not turn on. No power light of any kind turning on whatsoever. I've done all the troubleshooting for power reset, trying other outlets, and even bought a new power cord with no relieve or signs of life. I'm at a lose of what the problem is and frankly kinda shocked it crapped out on me in under 3 years with minimal day use. Ideas/Thoughts of what/where the problem would be?
My tv is stuck on a boot loop. I tried to do a hard reset by holding the power and volume down button until I see a green light and the erasing animation. It still keeps rebooting. Would I have to replace the main board?
It sounds like the main board would be the best place to start here. I would send an email to: info@tvpartstoday.com with your model number and a brief description of your symptoms and we can give you some more information about your first steps here.
This is awesome - my sony xbr-49x800e doesn’t respond at all to manual power or remote. I can hear a little buzz sound when I plug tv in. I will be calling you. This model has had major issues from what I see in Sony’s forum. What should I start with regarding fixing?
Does your standby/indicator light on the front bottom of the TV blink at all? I would start with replacing the main board and go from there! We are out of stock on it at the moment but we get these in almost weekly. This main board is one that we are able to fully test 100% before shipping! The link is below: www.tvpartstoday.com/A2165797A-A-2165-797-A-Sony-Main-Board-A2165796A-p/a2165797a.htm
send us an e-mail to: info@tvpartstoday.com with a list of your symptoms and a brief description of the parts you have replaced and we can get you pointed in the right direction.
My XBR-43X800E stopped turning on. I tried replacing the external power supply brick but the TV still does not turn on. Can I assume it's the main board that's the issue or is it possibly a defective LED driver board?
Hello, If you have replaced the power supply we would suggest replacing the main board. Before purchasing the main board we do recommended checking if Sony still offers the firmware update.
@@tvpartstoday Quick question about the mainboard for this model. Can I use either the A2165797A or A2165797B as the replacement? The current mainboard in my TV is the A2165797B.
Thanks for the video. My XBR43X800 randomly went black on me while I was watching it and now has no video. I did the factory reset and I can hear the welcome audio but still no video. Would you lean main board or a different component?
if your sound is working, then it is likely your main board is okay, we would acutally suggest attempting the firmware update before spending any money on it. We have the full update guide here: tvpartstoday.com/pages/sony-firmware-update-help
Thank you for your response and instructions. I believe I ran the update. The white light ran through slow pulses for 5-10 minutes and rebooted. I still have no video. The only thing I get the same slight uptick in brightness (backlight) when the TV is on. Do you have any advice as to what to do next? @@tvpartstoday
@@tvpartstoday yes. I initially got the non pkg version on my Mac but realized on a Windows machine it downloaded a zipped pkg that I unzipped and put on a flash disk.
I have a Sony XBR-49x800E. My screen suddenly turned to a bluish/dark grey color. I could hear the tv show still running and was able to get the tv to action commands from the remote (even though I could not see squat on the screen). This tells me that the issue has to do with the screen which led me to believe it was the LED driver board. Do you agree with that diagnosis (I'm no expert on smart tv's by the way. I'm just doing this by logic). Let me know your assessment so I can buy the board that needs replacement. Thanks C.Rausseo
LED driver would be a great place to start. If the backlights are totally out and not lighting up at all, there could also be an issue with the power supply board or the backlights themselves. If you are still seeing some illumination coming from the screen, there could be an issue with the main board. If you would like a little more direction and maybe someone to bounce ideas or troubleshooting off of , give us a call at (800)203-7484 and someone can help you get pointed in the right direction.
I have a Sony XBR - 49x800E, and accidentally my kids broke the screen. Now I am looking for led screen, if you can help me or give me appropriate websites where I can by LED Screen.
I have this TV and randomly the other day the wifi stopped working. I reset the router as usual but it still wouldn’t work. When I go to the settings and toggle the wifi to the ‘on’ position it toggles itself back off automatically, making it impossible to connect to the router. Despite resting the tv by unplugging it for 2 minutes and even factory resetting it, it continues to do the same. I hooked up an Ethernet cable to try do a software update but it says it is up to date. Wondering if it’s a hardware issue now? Like if I ordered the wifi part and replaced it would that fix it? Originally thought it was a software issue but I’ve tried everything to fix it that way with no success
Hello, If you have already tried the factory reset we would suggest replacing the main board if the Wi-Fi board is connected to it. For us to identify whether or not it is we will need the model number of the TV. Is your model number the XBR-49X800E?
Hi, i dont know if you still respond to questions, but we have a XBR-65X800G and when we turn it on the stanby light turns on, the LED lights on the screen turn on, theres sound but no picture. Sometimes after a few min the picture does come on but only sometimes. I did do a factory reset. Noticed when we move the tv putting pressure on the screen on some edges the picture will go on/off. I think this is the main issue. Do you think the panel itself may be damaged?
It does sound like panel damage. Being able to get picture from pressing lightly on the edges of the screen is a pretty good sign that there is an issue in the panel.
I have a XBR-49X800E with multiple vertical lines that are on all the time. I used to clear it up by powering down and back up but now just vertical lines all time. Main board or tcom board and what kind of price are we talking? I am a former tech working on all types of equipment and can handle replacing myself. Any comments appreciated. Andy
Hello, Here is a link to those parts at the moment we are out of stock on the main board but we do get these boards in quit often. Main Board: www.tvpartstoday.com/searchresults.asp?Search=A2165797A&Submit= Tcon: www.tvpartstoday.com/6871L-4922A-Sony-T-Con-Board-6870C-0704A-XBR-49X-p/6871l-4922a.htm
I found the main board for that unit, part number: A-5000-996-A here is a link to our website: tvpartstoday.com/products/a-5000-996-a-sony-main-board-a-5000-996-c-a5000970a-1-982-454-41-173678041-xbr-75x800g-xbr-55x800g-xbr-65x800g
I have a 2017 Sony XBR-X800E that will not turn on. I hear a clicking noise when I plug and unplug the TV, but it will not turn on or flash any lights. Any idea what this could be?
I would recommend replacing the main board first as it sounds like the clicking you are referring to is the power supply board attempting to come out of standby but being unable to do so. The issue you are describing could be caused by either the main board or the power supply board but I would start with the main board.
I have a Sony XBR-75X940E, and the middle of the screen, about 2.5 inches thick are colorful vertical lines that goes all the way down. I've taken the back off, searching for any loose ribbon Cable, can't find any. What should I do next?
I have a xbr-55x800e 6 flashing red lights TV turns on but at the boot up it sometimes don't make it through and it starts to blink red o was thinking led is messed up but the screen comes on
My XBR-49X800E stopped turning on without warning. There are no indicator lights. A voltage tester tested positive to power flowing through the power cord, and when the tv is plugged in, there is positive power flowing to the USB hubs per the voltage tester. Power reset and factory reset all had no response. Would a replacement of A2165797A fix the issue? What are the odds it's another part?
Hello, For your model having no power it could be the LD Board or the Main Board. You could order both to save on shipping if you would like and return any parts that are not needed. Below are the links to both of those board. Before purchasing the main board we do recommend you check to see if Sony still offers the firmware update before purchasing. If you have any further questions or concerns you can also email Info@tvpartstoday.com LD Board: www.tvpartstoday.com/A2170728A-A-2170-728-A-Sony-LD-Board-1-981-457-1-p/a2170728a.htm Main Board: www.tvpartstoday.com/A2165797B-A-2165-797-B-Sony-Main-Board-17363371-p/a2165797b.htm
@@tvpartstoday Unfortunately, you are out of stock of the main board. Also, trying to avoid restocking fees and return shipping if I don't need a part.
@@IG-kz5ip Hello, I am NJ, the plant manager, I believe I had the pleasure of speaking to you today on the phone about this issue. While the employee who posted before me is not technically wrong, there is a way to be more "right" so to speak. The A2165797b and the A2165797A are the exact same part. Sony main boards a re tricky in the way that the manufacturer will place a number on the board that is similar in format to the part number, IE: A#######A/B, that number is useful - however, the official part number of the main board for a XBR-49x800e is the A2165797A. Sonys , for the most part, you can order by model number alone in regards to the main board as Sony typically ususes the same main board throughout the entire series IE: XBR-55x800E, XBR-49x800E, etc. -NJ
My xbr65 keeps turning on and off (loop) tried factory reset holding volume down Button and power button tv. No luck. Then tried volume down button on remote and power button on tv. Momentarily screen showed safe mode, but then went back to doing same thing again. Any recommendations on what might need to be replaced
That could be your power supply or your main board. I would suggest replacing both. If you need help to identify those parts please send us an email at info@tvpartstoday.com.
I have a Sony XBR55-X800E the main board is discontinuated, i want to fix it it only has one year of use, i saw that the XBR55-X800G is newer and it has the same size conectors and is pretty much the same, but i'm not sure if it will work, can you give an advice?
The main board is definitely still available! We get this main board in on an almost weekly basis. The main board is definitely still available! We would not recommend using a main board from any other set as it will not work for you. www.tvpartstoday.com/A2165797B-A-2165-797-B-Sony-Main-Board-17363371-p/a2165797b.htm
It is not discontinued. We get them into inventory often and also test this specific part in a live working set before shipping it out! www.tvpartstoday.com/A2165797A-A-2165-797-A-Sony-Main-Board-A2165796A-p/a2165797a.htm
The channel logo and sometimes a few lines appear on the TV screen for a few minutes and disappear automatically.Frozen subtitle image and sometimes only the frame on Sony 55x8000h TV stays on all inputs for a few minutes
We would recommend with replacing the main board first! That part number would be A-5015-318-A for a 55x800H, link is below! www.tvpartstoday.com/A-5015-318-A-Sony-Main-Board-A5015305A-1-003-740-p/a-5015-318-a.htm
These guys are great! Called them they were happy to help me on the spot today Based in Indiana . Shipping out tommorow!!
Thanks, The BAY driver! We are always happy to help! Good luck with your repair!
Just came across this video while trying to research for an ac adapter and remote, but having no luck. I found this XBR-49X800E tv while cleaning out a home for a neighbor. The neighbor gave it to me as a kind gesture, but without the 2 items needed to check it for power, I am just stuck never knowing if it works or if its broken...
Send us an email to : info@TVPartsToday.com with your model number and the items you are looking for. Not guaranteed to have them, but if we have the remotes and the AC adapter for that set the guys over in our customer service department should be able to help you out.
Thanks so much for taking your time to make this video. I have the 43 inch version and it got burned out by lightning coming through the cable box/hdmi cable ground. I thought maybe it was only the external power supply brick which I checked and got a replacement for but there is more damage. I was very concerned about having to remove the whole back cover, but this showed me that I didn't need to and verified it by looking at the back of mine,. Also the parts are virtually the same thankfully, though I'm getting the ones specifically for the 43 inch to be sure. So hopefully for $75 inpats and some of my time, I get by $700 set back. Again your taking your time to do this has been of wonderful and great service and is deeply appreciated.
Thank you for commenting, we appreciate the kind words!
If you are needing help in identifying any part please email Info@tvpartstoday.com and they will assist you in finding the correct parts!
How to diagnose this TV not to turn on at all, no image, no power. I replaced a power board but still not turning on. What board can be responsible for not turning on the TV Sony XBR49X800E?
Replacing the power supply would be our first step, but since you have already done that I would send an email to: info@tvpartstoday.com with your model number and a brief description of your issues. Make sure to let them know that you have already replaced the power supply with no change in symptoms.
@@tvpartstoday I appreciate your quick response. I replaced it but no change. Do you think that it can be a main board or T-Con board responsible for no power in TV Sony.
It can be those boards, yes. I would still get a hold of someone via email to get some more in-depth troubleshooting.
Appreciate the video! I have a Sony XBR-49X800E and bought it new just under 3 years ago. Went to use the TV the other night and it wouldn't and still will not turn on. No power light of any kind turning on whatsoever. I've done all the troubleshooting for power reset, trying other outlets, and even bought a new power cord with no relieve or signs of life. I'm at a lose of what the problem is and frankly kinda shocked it crapped out on me in under 3 years with minimal day use. Ideas/Thoughts of what/where the problem would be?
Power supply or the main board.
My tv is stuck on a boot loop. I tried to do a hard reset by holding the power and volume down button until I see a green light and the erasing animation. It still keeps rebooting. Would I have to replace the main board?
It sounds like the main board would be the best place to start here. I would send an email to: info@tvpartstoday.com with your model number and a brief description of your symptoms and we can give you some more information about your first steps here.
This is awesome - my sony xbr-49x800e doesn’t respond at all to manual power or remote. I can hear a little buzz sound when I plug tv in. I will be calling you. This model has had major issues from what I see in Sony’s forum. What should I start with regarding fixing?
Does your standby/indicator light on the front bottom of the TV blink at all? I would start with replacing the main board and go from there! We are out of stock on it at the moment but we get these in almost weekly. This main board is one that we are able to fully test 100% before shipping! The link is below: www.tvpartstoday.com/A2165797A-A-2165-797-A-Sony-Main-Board-A2165796A-p/a2165797a.htm
I have a 55x800e. Replaced power board and main board still not getting anything to come up on lights wise or screen. I NEED HELP!! Thank you.
send us an e-mail to: info@tvpartstoday.com with a list of your symptoms and a brief description of the parts you have replaced and we can get you pointed in the right direction.
My XBR-43X800E stopped turning on. I tried replacing the external power supply brick but the TV still does not turn on. Can I assume it's the main board that's the issue or is it possibly a defective LED driver board?
Hello,
If you have replaced the power supply we would suggest replacing the main board. Before purchasing the main board we do recommended checking if Sony still offers the firmware update.
@@tvpartstoday Quick question about the mainboard for this model. Can I use either the A2165797A or A2165797B as the replacement? The current mainboard in my TV is the A2165797B.
Thanks for the video. My XBR43X800 randomly went black on me while I was watching it and now has no video. I did the factory reset and I can hear the welcome audio but still no video. Would you lean main board or a different component?
if your sound is working, then it is likely your main board is okay, we would acutally suggest attempting the firmware update before spending any money on it. We have the full update guide here: tvpartstoday.com/pages/sony-firmware-update-help
Thank you for your response and instructions. I believe I ran the update. The white light ran through slow pulses for 5-10 minutes and rebooted. I still have no video. The only thing I get the same slight uptick in brightness (backlight) when the TV is on. Do you have any advice as to what to do next? @@tvpartstoday
When you downloaded your firmware update and unzipped the file, was the downloaded file a .pkg?
@@a4adriaan
@@tvpartstoday yes. I initially got the non pkg version on my Mac but realized on a Windows machine it downloaded a zipped pkg that I unzipped and put on a flash disk.
I have a Sony XBR-49x800E. My screen suddenly turned to a bluish/dark grey color. I could hear the tv show still running and was able to get the tv to action commands from the remote (even though I could not see squat on the screen). This tells me that the issue has to do with the screen which led me to believe it was the LED driver board. Do you agree with that diagnosis (I'm no expert on smart tv's by the way. I'm just doing this by logic). Let me know your assessment so I can buy the board that needs replacement. Thanks C.Rausseo
LED driver would be a great place to start. If the backlights are totally out and not lighting up at all, there could also be an issue with the power supply board or the backlights themselves. If you are still seeing some illumination coming from the screen, there could be an issue with the main board. If you would like a little more direction and maybe someone to bounce ideas or troubleshooting off of , give us a call at (800)203-7484 and someone can help you get pointed in the right direction.
I have a Sony XBR - 49x800E, and accidentally my kids broke the screen. Now I am looking for led screen, if you can help me or give me appropriate websites where I can by LED Screen.
Hello,
Unfortunately we do not sell screens. You can try Encompass!
I have this TV and randomly the other day the wifi stopped working. I reset the router as usual but it still wouldn’t work. When I go to the settings and toggle the wifi to the ‘on’ position it toggles itself back off automatically, making it impossible to connect to the router.
Despite resting the tv by unplugging it for 2 minutes and even factory resetting it, it continues to do the same. I hooked up an Ethernet cable to try do a software update but it says it is up to date. Wondering if it’s a hardware issue now? Like if I ordered the wifi part and replaced it would that fix it? Originally thought it was a software issue but I’ve tried everything to fix it that way with no success
Hello,
If you have already tried the factory reset we would suggest replacing the main board if the Wi-Fi board is connected to it.
For us to identify whether or not it is we will need the model number of the TV.
Is your model number the XBR-49X800E?
@@tvpartstoday hey thanks for the response. Yes, that is the model we have.
Hi, i dont know if you still respond to questions, but we have a XBR-65X800G and when we turn it on the stanby light turns on, the LED lights on the screen turn on, theres sound but no picture. Sometimes after a few min the picture does come on but only sometimes.
I did do a factory reset. Noticed when we move the tv putting pressure on the screen on some edges the picture will go on/off. I think this is the main issue. Do you think the panel itself may be damaged?
It does sound like panel damage. Being able to get picture from pressing lightly on the edges of the screen is a pretty good sign that there is an issue in the panel.
I have a XBR-49X800E with multiple vertical lines that are on all the time. I used to clear it up by powering down and back up but now just vertical lines all time. Main board or tcom board and what kind of price are we talking? I am a former tech working on all types of equipment and can handle replacing myself. Any comments appreciated. Andy
Hello,
Here is a link to those parts at the moment we are out of stock on the main board but we do get these boards in quit often.
Main Board: www.tvpartstoday.com/searchresults.asp?Search=A2165797A&Submit=
Tcon: www.tvpartstoday.com/6871L-4922A-Sony-T-Con-Board-6870C-0704A-XBR-49X-p/6871l-4922a.htm
I need main bord 55X800G
I found the main board for that unit, part number: A-5000-996-A
here is a link to our website: tvpartstoday.com/products/a-5000-996-a-sony-main-board-a-5000-996-c-a5000970a-1-982-454-41-173678041-xbr-75x800g-xbr-55x800g-xbr-65x800g
I have a 2017 Sony XBR-X800E that will not turn on. I hear a clicking noise when I plug and unplug the TV, but it will not turn on or flash any lights. Any idea what this could be?
I would recommend replacing the main board first as it sounds like the clicking you are referring to is the power supply board attempting to come out of standby but being unable to do so. The issue you are describing could be caused by either the main board or the power supply board but I would start with the main board.
I have a Sony XBR-75X940E, and the middle of the screen, about 2.5 inches thick are colorful vertical lines that goes all the way down. I've taken the back off, searching for any loose ribbon Cable, can't find any. What should I do next?
The symptoms you are describing could be caused by either the main board or the tcon board!
I have a xbr-55x800e 6 flashing red lights TV turns on but at the boot up it sometimes don't make it through and it starts to blink red o was thinking led is messed up but the screen comes on
We would recommend replacing your LED driver board and if that does not resolve the issue, its going to be the backlights themselves.
@@tvpartstoday can you advise me if that's the power board or that daughter board at the bottom
My XBR-49X800E stopped turning on without warning. There are no indicator lights. A voltage tester tested positive to power flowing through the power cord, and when the tv is plugged in, there is positive power flowing to the USB hubs per the voltage tester. Power reset and factory reset all had no response. Would a replacement of A2165797A fix the issue? What are the odds it's another part?
Hello,
For your model having no power it could be the LD Board or the Main Board.
You could order both to save on shipping if you would like and return any parts that are not needed. Below are the links to both of those board. Before purchasing the main board we do recommend you check to see if Sony still offers the firmware update before purchasing. If you have any further questions or concerns you can also email Info@tvpartstoday.com
LD Board: www.tvpartstoday.com/A2170728A-A-2170-728-A-Sony-LD-Board-1-981-457-1-p/a2170728a.htm
Main Board: www.tvpartstoday.com/A2165797B-A-2165-797-B-Sony-Main-Board-17363371-p/a2165797b.htm
@@tvpartstoday Unfortunately, you are out of stock of the main board. Also, trying to avoid restocking fees and return shipping if I don't need a part.
@@IG-kz5ip Hello, I am NJ, the plant manager, I believe I had the pleasure of speaking to you today on the phone about this issue. While the employee who posted before me is not technically wrong, there is a way to be more "right" so to speak. The A2165797b and the A2165797A are the exact same part. Sony main boards a re tricky in the way that the manufacturer will place a number on the board that is similar in format to the part number, IE: A#######A/B, that number is useful - however, the official part number of the main board for a XBR-49x800e is the A2165797A. Sonys , for the most part, you can order by model number alone in regards to the main board as Sony typically ususes the same main board throughout the entire series IE: XBR-55x800E, XBR-49x800E, etc. -NJ
@@tvpartstoday NJ, you are the best! Thank you for all of your help! Anxiously awaiting the restock of that part.
My xbr65 keeps turning on and off (loop) tried factory reset holding volume down Button and power button tv. No luck. Then tried volume down button on remote and power button on tv. Momentarily screen showed safe mode, but then went back to doing same thing again. Any recommendations on what might need to be replaced
That could be your power supply or your main board. I would suggest replacing both. If you need help to identify those parts please send us an email at info@tvpartstoday.com.
I have a Sony XBR55-X800E the main board is discontinuated, i want to fix it it only has one year of use, i saw that the XBR55-X800G is newer and it has the same size conectors and is pretty much the same, but i'm not sure if it will work, can you give an advice?
The main board is definitely still available! We get this main board in on an almost weekly basis. The main board is definitely still available! We would not recommend using a main board from any other set as it will not work for you. www.tvpartstoday.com/A2165797B-A-2165-797-B-Sony-Main-Board-17363371-p/a2165797b.htm
It is not discontinued. We get them into inventory often and also test this specific part in a live working set before shipping it out! www.tvpartstoday.com/A2165797A-A-2165-797-A-Sony-Main-Board-A2165796A-p/a2165797a.htm
The channel logo and sometimes a few lines appear on the TV screen for a few minutes and disappear automatically.Frozen subtitle image and sometimes only the frame on Sony 55x8000h TV stays on all inputs for a few minutes
We would recommend with replacing the main board first! That part number would be
A-5015-318-A for a 55x800H, link is below! www.tvpartstoday.com/A-5015-318-A-Sony-Main-Board-A5015305A-1-003-740-p/a-5015-318-a.htm