How to Revolutionise Customer Experience - Skipton Building Society Case Study

Want to learn how Skipton Building Society revolutionised their customer experience with Kerv?🚀
From a dip in customer experience rankings, they launched an epic transformation to become a digital-first champion. With Genesys Cloud and Kerv's dynamic duo, they rolled out a new contact centre platform to 1,700 users, zapping queries with lightning speed and spotlighting customers in need.
It's not just an upgrade; it's a revolution in customer care, all while juggling quality and cutting-edge tech. Tune in to see how Skipton is shaping the future of finance with flair!
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Chapters ⌛
0:00 - Introduction
0:20 - Project with Kerv
1:24 - Why Kerv?
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Kerv specialises in digital transformation and IT solutions for a range of different customers in various industries. Kerv is proud to be certified as a Great Place to Work (2023), we’re listed on the Best Workplaces in Tech (2023) and we are excited to be on our journey to becoming a B-Corp business. We are delighted to have one of the highest Glassdoor ratings in the country - our Kervers like being at Kerv!
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