Inauthentic Suspensions & Invoices for Amazon Sellers
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- Опубликовано: 30 сен 2024
- An inauthentic suspension is the #1 reason for an account getting suspended and the #1 reason for a seller to lose a listing (ASIN) or a group of ASINs.
Amazon is not necessarily accusing you of selling an inauthentic product. It's a sourcing issue. Amazon wants to see and learn where you purchased your products from. The best-case scenario is tracing back to your distributor who can go all the way back to the manufacturer. But if it is a basic inauthentic suspension, all you need to do is gather your invoices & receipts and show where you purchased it from, to show that they are most likely genuine products.
Amazon will tell you and you can read online that you are allowed to redact information. I highly suggest that you don't redact anything.
What Amazon sellers need to have on their invoices, both before they submit and after:
The top portion of the invoice:
1. The name on your invoice. It should be the same name as your Amazon account if possible.
2. Your address on your invoice should also match the address on your Amazon account. This shows that it is 1 business and it was really going to you. Amazon has learned over the last 20 years that people resource and ship to different addresses, and if you get hit with an inauthentic suspension, you want to be able to show that the invoice was made to you.
3. The same thing goes with your phone number and the website. Everything should match.
4. Amazon also wants to see the same email address. The email address that you have on your invoice should be the same email address that you have on your Amazon sellers account.
The next section of the invoice:
Usually, a chart or graph that indicates the quantity, price, and description of the product.
The quantity of the invoice should match somewhere close to what you are selling on Amazon. Again, you are trying to show Amazon that these were purchased from a reputable supplier, a reputable distributor, to be sold on Amazon. It doesn't have to be identical, but these quantities should match up.
When it comes to the description of the product, you want that description to be as detailed as possible. You want to have the SKU on there, the UPC code, description, name of product, size, if they are a different version (male vs. female for clothing), different colored products.
The line usually to the right of the invoice is how you are paying per unit. Amazon says you can redact. I highly recommend that don't. Throughout the arbitrations, we have seen that Amazon looks for any reason to discredit your invoices once you are in this loop. The price of a unit should be in the realm of reality. It shouldn't be too cheap or too expensive. If there are mathematical mistakes, it's an indication to Amazon that your invoice might be fake.
The fonts on the invoices should all match. If the fonts don't match, this is an indicator to Amazon that the invoice might not be real. You also want to make sure that the dates of your invoices are accurate.
If you are submitting invoices to Amazon, look for holes and fix them before you submit them!
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What if you've lost your invoice and haven't sold on the listing for over a year?
hi i'm purchasing these items from Amazon Prime is it consider as a legit practice and these invoices could be use as a proof to Amazon Thanks
I purchase my products from Yard Sales + Thrift stores so no invoices I can use as evidence. Guess this leaves me without a leg to stand on if someone challenges my product's authenticity.
Hi Ab, If you are selling items under a used category it is a little different but always save any receipts you have. Thank you for watching and reaching out feel free to call us if you have any questions 1-877-9-seller. Thank you, Nicole
What if you purchase items from craiglist, offerup? how would you show invoices?
Unfortunately, Amazon requires written detailed proof of purchase. While uncommon, we have seen Amazon accept appeals without invoices. However, long-term, you need to have written proof of purchase ready if necessary to show Amazon. Feel free to call or write in to discuss further in a free consult (Let us know you cam from our RUclips page).
I already sent the contract between my company and the provider. Everything matches up (the name of the company, email) but my account is still deactivated. Please help me with it. Many thanks.
Hi, Sorry for the late response. If you haven't already taken care of your account please give us a call and we will be happy to help. 1-877-9-Seller thank you, Nicole
What if you source items from EBay? I buy certain items on eBay that come with authenticity checks on the box which link to the manufacturers website. I only source new items and only sell perfect items on Amazon.
I’ve never had an authenticity claim against me but wondering what would happen if I did?
Please feel free to call us at 1-877-9-Seller or email us at CJ@amazonsellerslawyer.com Thank you.
Are you saying that the amazon 'storefront' name should match the name it was sold to?
When looking at invoices Amazon generally either needs to see the storefront name or the legal entity that is listed as the account owner. If that info does not match, Amazon may bring up the issue. If you would like to discuss specifics, please feel free to reach out to us, 212-256-1109.
How do I make fake invoices from distributor?
We cannot advise you to alter, create, or manipulate any documentation. While we have been able to help many sellers who may have inadequate proof of authenticity, Amazon is much less forgiving when they discover forgery. Please contact us so we can further discuss how we can help you.
Our number is 212-256-1109 or you can always email us at CJ@amazonsellerslawyer.com
great video :)
Thank you, Thai!
You everywhere hahah ;)
my account was deactivated due to authenticity complain unfortunately the invoices are under my name not the company. do i have the chance on my appeal?
Do you have a proof, a list or something showing that you are the largest in your field?
I do not have specific proof or a list but I'm very confident we are not only the largest but the absolute best. With regard to arbitrations against Amazon, Amazon's attorneys have told me that we represent 75% of all of the sellers (and borrowers when Amazon seeks payment for its loans) that go against Amazon during arbitrations. CJ
Thank you for sharing valuable information . I have followed your instruction and made a plan of action by myself . After 1 week of suspension now my account has been reactivated. Keep sharing ur valuable experience . Much love God bless you . 🖒❤
@@rameez7087 That is great news! We are always here if you need anything. _Nicole
What to do when you are the actual manufacturer of the product? I have a used items sold as new complaint, and I sell food products. Having a very tough time getting anyone to listen.
Hi Rani Sorry for the late response. If you haven't already taken care of the complaint n your account please call us to see if we can help. 1-877-9-Seller -Thank you, Nicole
Great info for Amazon sellers
I tried contacting at this number, but it said invalid number. How can reach you,i want sample for invoice required at Amazon
1-877-9-SELLER
Do you need to call the distributor and ask for an official invoice? I need help and amazon seller support says you need to call the distributor. Also what number can I contact you at, I need help!
212-256-1109 or 1-877-9-Seller. Sorry for late response. CJ
what about FBM drop shippers who source products from Walmart, Lowes ect, what's Amazon position on these people are their businesses legal
Good question! In many cases we see sellers who are unaware of Amazon's drop shipping policies. Please call in at 212-256-1109 or email us at CJ@amazonsellerslawyer.com to further discuss or if you have any other questions.
Does Amazon accept commercial invoices? Does it have to be a post sales
Invoice?
Hi Joshua, Amazon doesn't accept Performa invoices. Yes, it would need to be an invoice that shows the products were purchased. -Tiffany