Good landlord practice - The Guinness Partnership

The Housing Ombudsman's Adjudicator, Rob, discusses an example of complaint handling good practice involving The Guiness Partnership.
The complaint is about the landlord’s response to the resident’s request for additional fencing in his front and back garden, the landlord’s response to a reported fault with the resident’s boiler and subsequent damage caused to his possessions and the landlord’s handling of repairs to the front and back doors of the property.
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