Preparing for the Holiday Rush: Communications

Take your e-commerce business to the next level! Move from surviving the holiday season to thriving because of it. Hear from seasoned e-commerce and small business experts including:
○ Penny Mickey, Owner of Mickey's Popcorn
○ Joy M. Hutton, Founder of Joy of Consulting
From fostering strong relationships with customers to coordinating seamlessly with vendors and employees, we explore the key principles and strategies that underpin successful communication during the busiest time of the year. Learn how to anticipate customer needs, address inquiries promptly, and provide exceptional service that leaves a lasting impression.
We also discuss the importance of clear and concise communication with vendors to ensure timely deliveries, manage inventory effectively, and maintain smooth operations throughout the holiday season. Additionally, we delve into strategies for fostering open communication channels with employees to enhance teamwork, boost morale, and address any challenges that may arise.
Effective communication is the cornerstone of holiday success. Tune in to our video to discover actionable tips and best practices for communicating with customers, vendors, and employees, and ensure that your business shines bright during the festive rush.
Learn how to make the most of the holiday season for your business.
If you still have questions after watching this video, sign up for a small business coaching session with our experienced business coaches! Coaching sessions are always free and are available in both English and Spanish. Schedule your session today: aofund.org/pro...
Video edited by Chad Santo Tomas: chadsantotomas...