Innovative Customer Service Strategies For Your Small Business

Customer service doesn't have to be a pain. In this article, busy small business owners will learn simple and effective customer service strategies to improve customer interactions. Finding the right balance of human touch and smart tech can get customer satisfaction at minimal cost and with low time requirements. These simple changes can make a big impact to customer loyalty and happiness.
Meet the Experts
TASHA HARRIS
Tasha Harris is the co-founder and co-owner of Kobi Co. After nearly two decades in corporate banking and finance, Tasha Harris made the decision to step away from it all in late 2019, seeking respite from burnout and a desire to never be beholden to traditional employment again. When her daughter initiated a venture of crafting and selling candles as a means to escape the pressures of a pandemic-defined teenage existence, Tasha wholeheartedly embraced the endeavor. Having personally experienced the repercussions of neglecting self-care and experiencing burnout, she understood the vital role of bolstering her daughter Kobi during the fledgling stages of entrepreneurship.
KARTISHA HENRY
Kartisha Henry is the founder and owner of The Wing Suite. Kartisha is a 10 year U.S. Army Veteran where she mastered all things supply chain. After her tour of service ended she entered into corporate America as a Buyer. She completed a Bachelors Of Science in Business Management and Marketing from Mercer University in 2012.
Kartisha has started several small businesses and in 2018 walked away from her corporate position to open her very first restaurant The Wing Suite. Currently, The Wing Suite has been operating for just over 5 years. And location #2 is scheduled to open August 2024.