The Receptionist At Every Doctor's Office

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Комментарии • 7 тыс.

  • @SomewhereInTheMaidenverse
    @SomewhereInTheMaidenverse 11 месяцев назад +4171

    She forgot how the receptionist ignores you standing there for at least a full minute, as though your being there is completely interfering with whatever else she’s doing. When she finally opens the window, she looks at you like you’re not supposed to be there.

    • @catherinethorstenberg8957
      @catherinethorstenberg8957 9 месяцев назад +152

      Why is this so accurate

    • @karynbanksley7110
      @karynbanksley7110 5 месяцев назад +122

      @@catherinethorstenberg8957
      Because that type of receptionist should really be scrubbing toilets for a living instead of dealing with people.

    • @lemonkooler
      @lemonkooler 5 месяцев назад +228

      Don't forget cackling with the other receptionists for at least a minute while you stand there waiting to be acknowledged.

    • @primitivedaisy
      @primitivedaisy 4 месяца назад +25

      No, no, no! You’re thinking of the pharmacy! 😉

    • @jspisces83
      @jspisces83 4 месяца назад +36

      It’s because if I don’t make eye contact then maybe your not really standing there. 😂

  • @AlexandrasGirlyTalk
    @AlexandrasGirlyTalk Год назад +32558

    the highly-controlled irritability is.. award winning.

    • @annamaria__
      @annamaria__ Год назад +94

      Hi Alexandra!!!

    • @autumnwinter1462
      @autumnwinter1462 Год назад +44

      Oh hi girl 👧

    • @glorias.2930
      @glorias.2930 Год назад +35

      Alexandra!!! ❤❤❤

    • @savesoil3133
      @savesoil3133 Год назад +2

      😄
      Btw, have you heard of the #SaveSoil #ConsciousPlanet movement before?🌱

    • @marcuswalters8093
      @marcuswalters8093 Год назад +21

      You've never heard me arguing with a patient on the phone. I say, "arguing"....

  • @lenanicole2837
    @lenanicole2837 4 месяца назад +1412

    The patronizing, condescending tone and thinly veiled complete contempt for your existence is toooo accurate

    • @Jeremy-ho3vi
      @Jeremy-ho3vi 3 месяца назад +8

      I'd sooner be dead than go see a Doctor.

    • @marylynch951
      @marylynch951 3 месяца назад +3

      Agree 💯

    • @lindahandley5267
      @lindahandley5267 3 месяца назад +17

      Sometimes it's warranted. Some of the patients are just as bad!

    • @RH-tv9hk
      @RH-tv9hk 3 месяца назад +13

      "Thinly-veiled complete contempt for your existence." Yes! Well said. It's awful.

    • @indigoechos6796
      @indigoechos6796 Месяц назад

      Especially newborns. Obnoxious little vermin ​@@lindahandley5267

  • @blueturtle3623
    @blueturtle3623 9 месяцев назад +3257

    I'm Deaf, and I feel comforted that receptionists like this are a universal experience. I truly thought I was being treated differently due to my disability.

    • @Czadzikable
      @Czadzikable 9 месяцев назад +229

      no, rest assured, sadly they (except rare nice ones) are arsy with everyone - for some reason it's the same in the UK and other European countries too, and I've seen comments from other countries sometimes saying this too.

    • @darrenrobinson9041
      @darrenrobinson9041 8 месяцев назад +70

      SORRY THIS HAPPENED TO YOU

    • @blueturtle3623
      @blueturtle3623 8 месяцев назад +145

      @@darrenrobinson9041 WHY ARE WE YELLING?

    • @bumbabees
      @bumbabees 7 месяцев назад +103

      nope, theyre definitely assholes to everyone. though im sure its even worse for disabled people. ive had my fair share of bad experiences with them as someone with anxiety. very few of them have any patience with you, even if youre as polite and cooperative as you can be, and its beyond me.

    • @heyangel28
      @heyangel28 7 месяцев назад +18

      wait how do you hear any of this if you're deaf

  • @nannerz1994
    @nannerz1994 Год назад +9248

    The eating food like an absolute weirdo is what got me

    • @Jdudhhsuxbsksj
      @Jdudhhsuxbsksj Год назад +274

      Did she even chew that mandarin In the beginning?

    • @annatiravanti5368
      @annatiravanti5368 Год назад +58

      ​@@Jdudhhsuxbsksj mandarin? isn't that a type of chinese dialect?

    • @Jdudhhsuxbsksj
      @Jdudhhsuxbsksj Год назад +405

      @@annatiravanti5368 it’s also a type of orange like a Clementine. You’re right I probably should’ve just typed orange. I myself was not thinking

    • @222.stargirl
      @222.stargirl Год назад +186

      @@annatiravanti5368 It’s also another name for the smaller “cutie” like oranges I’ve always heard people refer to them as “mandarin oranges”.

    • @annatiravanti5368
      @annatiravanti5368 Год назад

      @@222.stargirl oh you mean tangerines? oh, now I got it🤡

  • @Jenslick
    @Jenslick Год назад +23782

    The shift in the tone of voice from friendly to condescending gave me anxiety just watching this.

    • @TANG3RINE95
      @TANG3RINE95 Год назад

      @chad007. I ain't clicking on that shit.

    • @krehnah7541
      @krehnah7541 Год назад +174

      ​@Chad 007 no one is looking for this. Dont even need to click it to know that.

    • @meh5085
      @meh5085 Год назад +63

      Yea wtf Chad... ugh ..(valley girl voice) 🤣 🤣 🤣 🤣 🤣

    • @DespOIcito
      @DespOIcito Год назад +23

      @@krehnah7541 it's a bot

    • @personone1382
      @personone1382 Год назад +36

      what when was the tone condescending?? i'm pretty sure doctor receptionists have friendly intentions, but the voices people put on in customer service are always smth to poke fun at lol

  • @anoelsilliw5256
    @anoelsilliw5256 10 месяцев назад +1096

    They mumble then get mad when you can’t hear them😭 my favorite is when I do my paper work online and still have to do the paper work when I come in🥴

    • @SingingOwl1
      @SingingOwl1 3 месяца назад +27

      I stopped doing it online for this reason.

    • @d.r.3362
      @d.r.3362 3 месяца назад +6

      Me too ​@@SingingOwl1

    • @jasonliebenberg7918
      @jasonliebenberg7918 3 месяца назад

      Modern world,Right?..lmao❤😂😂

    • @DugrozReports
      @DugrozReports 2 месяца назад +6

      @@SingingOwl1 Ditto. Half the time it doesn’t work online, and then they’re going to ask to see your payment, method and insurance anyway, even though you already put it on file with their system…

    • @MrsColumbo823
      @MrsColumbo823 12 дней назад

      I, too. Someone explain this to me!!!! Make it make sense!

  • @podawe8051
    @podawe8051 6 месяцев назад +457

    This gave me anxiety just watching. The way she mumbles her question and then yells it annoyingly after you don't hear the first time is SO accurate.

    • @lindahandley5267
      @lindahandley5267 3 месяца назад +15

      If I'm treated that way, I can give it right back. I'm cool, but if you disrespect me for no reason, that's another story. I have mentioned bad behavior to the doctor in charge. The people up front represent the whole clinic and can make everyone look bad.

  • @sourojeet
    @sourojeet Год назад +7123

    That "soft, polite" quintessential fake receptionist accent is spot on! I always cringe when I hear it...bravo, Caitlin.

    • @SnowdropWood
      @SnowdropWood Год назад +61

      "Through the glass doors."

    • @sourojeet
      @sourojeet Год назад +23

      @@SnowdropWood I know.....I'm like in awe just how much accurate these personas are!

    • @Isissa125
      @Isissa125 Год назад +95

      i work in customer service and I think most gen x and above folks actually LIKE the voice? I get really good responses from The Voice

    • @sourojeet
      @sourojeet Год назад +36

      @@Isissa125 omg really? I mean that voice sounds so fake to me 🤣. Maybe I'm just getting old.

    • @asmitachatterjee5146
      @asmitachatterjee5146 Год назад +83

      And that subtle passive aggressive attitude and that feeling that they're somehow silently judging you 😅

  • @porter_d
    @porter_d Год назад +20405

    Love how she raised her voice to let everyone inside and OUTside the office know that the patient has no insurance and would have to pay out of pocket. Yes, now the whole building understands.🤣🤣🤣

    • @fizzydrink9647
      @fizzydrink9647 Год назад +781

      This is true, however I think they do it to make people that don't have insurance clearly and indisputably understand that they will be paying an astronomical amount of money out of pocket so they can't complain about it later and say that they were never told.

    • @freshbread4039
      @freshbread4039 Год назад +544

      and dont forget how she broadcasted that the person was getting a mole removed.

    • @bellum128
      @bellum128 Год назад +290

      @@freshbread4039No HIPAA in this doctor's office!

    • @sunnyandthechlo
      @sunnyandthechlo Год назад +141

      One time I had to carry around a blindingly hot pink card thing that I couldn’t fit into my purse. Just to make sure EVERYONE knew I paid $100 to have a mandatory chat for 5 seconds so I could keep getting my prescriptions signed.

    • @sunnyandthechlo
      @sunnyandthechlo Год назад +30

      @@fizzydrink9647 You have to pay it upfront they won’t bill you.

  • @francam853
    @francam853 4 месяца назад +243

    I've always been struck how there are HIPAA rules protecting a patient's privacy, and then you have these receptionists who ask loudly for all of your personal information in front of the waiting room.

    • @dirtbagdeacon
      @dirtbagdeacon 3 месяца назад +14

      10000000000000000%. Thank you.

    • @jessica_swan
      @jessica_swan Месяц назад +1

      It’s true, but sadly sometimes patients are hard of hearing and that presents such a challenge in a small waiting room.

    • @Freeyourself206
      @Freeyourself206 8 дней назад

      You clearly dont understand HIPAA.

    • @francam853
      @francam853 7 дней назад

      @@Freeyourself206 I'm speaking to the spirit of the HIPAA law, which I know does not address how employees talk to patients. (I worked in a medical office.)

    • @Freeyourself206
      @Freeyourself206 7 дней назад

      @@francam853 It does though. It addresses what can be asked in a waiting room where other may overhear it

  • @FlyGuy2000
    @FlyGuy2000 6 месяцев назад +40

    I love how she is quiet except for yelling your financial information to the entire office.

    • @Chafflives
      @Chafflives 17 дней назад

      There are worse things…..
      ruclips.net/video/SKatzRPhIU4/видео.htmlsi=Uao1Cf0OMm7M_iAX

  • @Wilderness449
    @Wilderness449 11 месяцев назад +3266

    I love how doctors are always running so late and you wait for ages, but if you turn up 5 minutes late you are chastised. And then still wait for ages because they are so far behind.

    • @Swordsman99k
      @Swordsman99k 10 месяцев назад +124

      That's often because doctors lose their shit at staff if they're inconvenienced. At the office I work for, the doctor will be behind by an hour, but this makes him even MORE likely to lose his shit if a patient is roomed on time. Shit rolls down hill, and every chastizing thing you've heard is compounded and doubled toward staff behind closed doors. The doctor gets to smile and be kind to you directly, but his staff reflect the real behaviors.

    • @lilbebegirlxx
      @lilbebegirlxx 9 месяцев назад +64

      @@Swordsman99k1000000% on the money with this one lol. Worked years with miserable POS doctors

    • @rahbeeuh
      @rahbeeuh 6 месяцев назад +10

      ​@@Swordsman99kso are you stating late patients are an inconvenience to the doctor or things the doc's coworkers do can be an inconvenience and they take it out on them? Idk I'm a bit confused by the wording. I struggle with communication often so it could just be me.

    • @katie7748
      @katie7748 6 месяцев назад +21

      I've been blessed to never have had that happen. Except once, because my OBGYN had an emergency birth she needed to go deal with. Understandable. I waited.

    • @rahbeeuh
      @rahbeeuh 6 месяцев назад +3

      @@katie7748 it wasn't her own was it? I've had an OB who kinda ghosted me while on maternity leave.

  • @wtfjackaboy
    @wtfjackaboy Год назад +22314

    As a non-American, I’m scared to ask whether or not $900 for an appointment to look at a mole is an exaggeration or not

    • @laurenconrad1799
      @laurenconrad1799 Год назад +7739

      It’s NOT an exaggeration.

    • @vladyevseyev8082
      @vladyevseyev8082 Год назад +3472

      As an American with insurance, I have no idea.

    • @xanderharris1104
      @xanderharris1104 Год назад +3458

      If not higher. She's not kidding at all. The doctors and nurses have to keep up with their drug habits which a lot of them have

    • @sabr4174
      @sabr4174 Год назад +2073

      It depends on the area, type of doctor, and the reason for a visit. I know a mole removal is about $400 without insurance in my area so a mole being looked at should be less. But once again it all depends.

    • @ceasewatercolorarts
      @ceasewatercolorarts Год назад +773

      I'm from the midwest. Derm appointment twice a year for my husband is $250. We have a health share not insurance. (which is better IMO)

  • @brecky384
    @brecky384 10 месяцев назад +377

    It’s so affirming to see that other people have this experience with medical receptionists sometimes. It makes me feel less alone ❤

    • @-wi7ci
      @-wi7ci 8 месяцев назад +6

      Same!!

    • @jokerpilled2535
      @jokerpilled2535 6 месяцев назад +7

      Every doctors office needs to have a “Karen” to set these type of people straight.

    • @adjess25
      @adjess25 9 дней назад

      @@jokerpilled2535They ARE the Karens.

  • @BBFCCO733
    @BBFCCO733 9 месяцев назад +108

    They are so rude then say they don't accept rude behaviour. 🤣🤣🤣🤣

  • @jaclynbracker2921
    @jaclynbracker2921 Год назад +7723

    Omg. This is so disturbingly accurate, I can't even handle it. I had a receptionist yell at me for not having insurance when I was 19, even though I had already called and showed up completely ready to pay out of pocket. It was a $100 physical and she literally said, "The appointment is $100 and since you don't have insurance, you will have to pay that right now. How exactly do you expect to pay $100?!" as if it was some especially obscene amount that no person could possibly prepare for and I was about to ruin her day

    • @IrisRiedel6
      @IrisRiedel6 Год назад +476

      What was her reaction when you paid or showed proof of payment?

    • @athenahayag8115
      @athenahayag8115 Год назад +158

      @@IrisRiedel6 yes I want to know too

    • @__lowkeycrayz__6185
      @__lowkeycrayz__6185 Год назад +24

      Ditto

    • @liamwatson6789
      @liamwatson6789 Год назад +76

      ​@@athenahayag8115 don't think we're gonna find out anytime soon

    • @rusokana3642
      @rusokana3642 Год назад +255

      @@IrisRiedel6they don’t care, they just like to scream to ruin your day

  • @m.s.769
    @m.s.769 Год назад +5211

    Raising your voice when informing the patient that they will have to pay out of pocket because they don’t have insurance perfectly captures the needlessly cruel humiliation the poor patient must have felt at the time. Doctors, if this is your receptionist, fire them.

    • @fianna2981
      @fianna2981 Год назад +193

      Or because it’s the most important piece of information for the patient to retain and they want to make sure they hear it. 🙄

    • @izziestevens5835
      @izziestevens5835 Год назад +79

      I remember this so badly! I was in high school and I wanted to get contacts. My dad took me to our annual optometrist appointment with my two siblings. The lady told us that for contacts, we’d have to pay in cash because Medicaid didn’t cover contacts. I was so mortified! I felt like she honestly said that LOUDER! I was so embarrassed and wanted to cry. I thought I was getting contacts and right before I had the exam she told us to pay for the contacts test. Now that I go to the Dr. without my parents, isn’t is routine to ask for insurance while scheduling an appt or at least before your appointment? We had already gone there, so shouldn’t they have already known that we had Medicaid? I just feel like the lady could have handled it differently.

    • @raquelr8775
      @raquelr8775 Год назад +122

      Doctors are not any different. Pleasssseeee. I did my Master of Public Health and I am not gonna lie, I greatly regret going into healthcare sector. The entitlement and unprofessionalism of those goons drives me nuts. Let’s not even begin with how healthcare is solely business to many if not most of the people in the field (or controlling it).

    • @Jptg_76
      @Jptg_76 Год назад +97

      @@Melissa-kg1uxif it’s so important, why not give it to the patient in writing, or show them on a screen with a privacy shade so only they can see it?

    • @mitza420
      @mitza420 Год назад +16

      exactly do they specifically hire them to be annoying

  • @vmd0734
    @vmd0734 9 месяцев назад +45

    I love how she’s eating a tangerine but she cleans her hands and legs as if there are crumbs in them 😂

  • @user-xq5ge4cc5h
    @user-xq5ge4cc5h 10 месяцев назад +73

    The irritation and jump to actual yelling when having to repeat something is sooo spot on

  • @UliTroyo
    @UliTroyo Год назад +2929

    You captured the barely-contained bottled contempt perfectly.

  • @susanthefish2559
    @susanthefish2559 Год назад +10239

    The way she eats like she's putting a tape in the VCR is really satisfying and I can't explain why

    • @youtube6817
      @youtube6817 Год назад +566

      Not the tape in a VCR Lmaooo

    • @yunjinpark4975
      @yunjinpark4975 Год назад +348

      this is the funniest comment i have ever seen in english

    • @maharguna
      @maharguna Год назад +55

      Plastic surgery on the lips?

    • @bigasspockets
      @bigasspockets Год назад +213

      Oh my god I hate it 😄 it’s like she’s a baby squishing food against her teeth or something but it’s so accurate like she’s passive aggressively eating an orange

    • @mattparks7387
      @mattparks7387 Год назад +8

      Hahahahaha you are right

  • @allieherba
    @allieherba 10 месяцев назад +37

    The mumbling too quiet to hear followed by annoyed half-yelling at having to repeat themselves is TOO ACCURATE

  • @Kbear-xt9mh
    @Kbear-xt9mh 3 месяца назад +10

    As a receptionist at at doctor's office, i feel personally attacked 😂

    • @gabrielledickinson4530
      @gabrielledickinson4530 День назад

      The food part makes me feel called out lol. For some reason my clinic has departments that require me work 9 hours with only a 30 min lunch and no snack breaks. So I 100% sneak snacks at the desk and pray no one walks in.

  • @AD-sn5en
    @AD-sn5en Год назад +6582

    I’ve been a receptionist for many years when I was in my twenties,I was never like this lady lol. I’ve sat next to many,many coworkers like this and always wondered what makes them this way. I concluded it’s kinda like a power thing for them. Like they realize they have control over people,most who are pretty sick which makes them feel important, it’s most likely the highest position they’ve reached in life and they took it straight to their heads. I don’t care if you’re the President of the country,be kind and humble, it’s not hard.

    • @AC-iw5mv
      @AC-iw5mv Год назад +67

    • @cpisarek4284
      @cpisarek4284 Год назад +502

      It's 100% a power dynamic thing. They know there's no haggling, no going somewhere else to get it done cheaper (probably cause you'll have to wait months for a new appointment anyway), nothing to be done about the long wait time, and it's a problem that you need solved right then and there. So subconsciously, they realize the patient is completely at their mercy.

    • @Dinadino994
      @Dinadino994 Год назад +255

      I’ve seen this too
      Far too many times , it is definitely a power trip , they were probably the high school bullies

    • @JoeJoe-ju3zi
      @JoeJoe-ju3zi Год назад +55

      Idk ive worked in urgent care at multiple locations and the receptionists were always really nice

    • @Dinadino994
      @Dinadino994 Год назад +64

      @@JoeJoe-ju3zi how lucky joe

  • @Leilani2828
    @Leilani2828 Год назад +7741

    as a delivery driver who delivers to business and doctor's offices all day every day, each receptionist is... an experience lol
    she nailed the energy lmao

    • @disgruntledunicorn007
      @disgruntledunicorn007 Год назад +196

      I used to enjoy deliveries. It was like a happy visitor from the outside world bringing fresh air in. It gets depressing interacting with people on only their worst days.

    • @lololmanidek
      @lololmanidek Год назад +90

      @@disgruntledunicorn007 That is a great way to explain that about being a "happy visitor". I was front desk at a hotel for years and we LOVED the couriers!

    • @disgruntledunicorn007
      @disgruntledunicorn007 Год назад +47

      @@lololmanidek the difference between being a caged animal and a wild one 🙌🏼

    • @ceciliaq.martinez1938
      @ceciliaq.martinez1938 Год назад +2

      You forgot to tell that you don't answer the telephone that only WhatsApp

    • @jenem9618
      @jenem9618 Год назад +7

      I've been in the waiting room countless times when someone was making a delivery. My heart is with you

  • @RavenTheElder
    @RavenTheElder 5 месяцев назад +112

    I’ve been a receptionist at a human doctor’s office as well as a receptionist at veterinary hospitals. Being on the spectrum, I’ve had so many interactions like this that’ve left me feeling AWFUL, which is why I took up the role. I never want to make any Patient or Client feel the way I’ve been made to feel if I can help it

    • @celisewillis
      @celisewillis 4 месяца назад +11

      It sounds like you work very hard to have things go smoothly!

    • @skycaptain95
      @skycaptain95 3 месяца назад +3

      Please don't waste your life for such low pay. You have a good heart.

    • @monicanavarro2906
      @monicanavarro2906 2 месяца назад +5

      ​@@skycaptain95 Working for low pay or even for nothing (say, volunteering) isn't "wasting your life." People have all sorts of reasons to do it and some even like it. Service jobs are essential and I'd much rather have kind people like the OP doing them, if they so wish.

  • @SayedI313
    @SayedI313 6 месяцев назад +27

    Very accurate, except they don't say "sorry"

  • @wabi_sabi52
    @wabi_sabi52 Год назад +4330

    Roaring out to the whole room that this person is without insurance is so accurate. I usually find that they speak at a normal volume until it's time to mention what medications you're on--then they go up a few decibels. Hard to believe they don't get off on the power and control aspect and delight in making you uncomfortable/embarrassed. Caitlin is so spot on with these impressions, so funny.

    • @bubbledreams6382
      @bubbledreams6382 Год назад +82

      Where the hell do you go to see the doctor?? How do those people remain employed there

    • @babyturkey8342
      @babyturkey8342 Год назад +92

      I work as a receptionist in a doctors office and we never do that 😂 we don't ask patients what meds they're on bc we're not clinical staff so we can't unless we are sending back a refill request then we ask the patient what med they're requesting. We have white noise machines above our desks and although it doesn't appear to the patient that we aren't being that loud, we really aren't. Majority of the time other people can't hear. Where I work I mean lol of course

    • @willowtree7326
      @willowtree7326 Год назад +69

      They are trying to make sure you hear and understand them and that they have the right information...

    • @faithful451
      @faithful451 Год назад +61

      It's because medications are critical and they can't risk being misheard

    • @lartisteautravail
      @lartisteautravail Год назад +20

      I once had a receptionist do this to me and start interrogating me about my job. I had just left my job and moved home because I’d found out someone who was a parent to me was dying.

  • @bitticlan
    @bitticlan Год назад +3552

    My social anxiety is through the roof just watching this. Masterpiece as always.

    • @b.r.1791
      @b.r.1791 Год назад +65

      Literal 😭felt i was gonna start having a panic attack ones she started yelling

    • @physicianskitchen
      @physicianskitchen Год назад +58

      It saddens me so much that people beat themselves up with anxiety over undeserving bastards

    • @b.r.1791
      @b.r.1791 Год назад

      @Chad 007 😀 boi-
      Aight u got me

    • @TheJazzy1980
      @TheJazzy1980 Год назад +24

      seriously though. did not expect to be this triggered when I clicked on this video 😂

    • @HungryLilDragon
      @HungryLilDragon Год назад +11

      Fr especially since I have a doctor's appointment today that I have to get ready for in a bit. My anxiety is nowhere near as bad as it used to be but moments like this can be triggering

  • @birdenthusiast2095
    @birdenthusiast2095 10 месяцев назад +14

    Love how she raised her voice during the sensitive parts.

  • @1996Pinocchio
    @1996Pinocchio 6 месяцев назад +11

    "no insurance?"
    Is such a "tell me you're american without telling me you're american" thing, lmao

  • @sianoreilly5324
    @sianoreilly5324 Год назад +4861

    So accurate. In the UK we don’t have the insurance section but have the added joy of the receptionist demanding to know what you’re going into see the doctor for and then repeating it LOUDLY across the waiting room.

    • @TANG3RINE95
      @TANG3RINE95 Год назад

      @chad007. Hey, you must not have heard me. I ain't clicking on that shit.

    • @smokeskull
      @smokeskull Год назад +110

      Ya wtf is with that

    • @nannerz1994
      @nannerz1994 Год назад +29

      We all know. We know.

    • @zenbamboo7978
      @zenbamboo7978 Год назад +109

      Oh god I HATE IT! Hospitals aren't much better... If I had a penny every time I've told a receptionist I'm here for endocrine I'd have so many pennies...
      I love using the self check in when I can. I don't want these middle age women knowing what I'm at the doctors for!

    • @bratalie9227
      @bratalie9227 Год назад +36

      I’ve been having some pretty gnarly issues going on with my health the past few months/year and if ever anyone asked me these kinds of questions 😳😳 I would’ve had to confirm that fact they are Not The Doctor .. that’s so personal!
      Edit: I’m so sorry that you all had to endure that ludicrous behavior ♥️

  • @shay4988
    @shay4988 Год назад +1435

    The way she dusts her hands off after eating is crazy accurate lmaoooo

    • @nancy4366
      @nancy4366 Год назад +23

      It's more of a "and now I'm through with YOU!" gesture.

    • @kv2723
      @kv2723 10 месяцев назад +1

      And her lap and then strokes the hair 😂

    • @carsonjones6479
      @carsonjones6479 Месяц назад

      Yeah and it’s so weird but oddly satisfying the way they eat food loo

    • @casstay4499
      @casstay4499 27 дней назад

      No Sh*t worked at an optometrist office once and had to give a lady the Heimlich because she was choking on salad trying to get it down with no lunch time before the next patient💁🏻‍♀️🤷🏻‍♀️. I’ve just learned not to eat in any industry you are in period. Ppl and corporations cannot be bothered to give you break so I just don’t bother-

  • @bunniesandbeauty700
    @bunniesandbeauty700 3 месяца назад +6

    The aggressively loud “YOU’RE HAVING A MOLE LOOKED AT” 😂

  • @joem715
    @joem715 3 месяца назад +9

    She forgot to verify the birth date, address, phone number, and pharmacy.

  • @rorobear1940
    @rorobear1940 Год назад +1478

    The way she slides the food past her lips 💀

    • @Jax-jx5uu
      @Jax-jx5uu Год назад +10

      💀💀💀💀

    • @GODisGood.8
      @GODisGood.8 Год назад +4

      💀💀💀💀💀💀💀💀💀💀💀💀

    • @Spatzenzunge
      @Spatzenzunge Год назад +6

      Like... Whyyyyyyy

    • @melissasaint3283
      @melissasaint3283 Год назад +15

      It's uncanny, like a white blood cell overwhelming a virus. I cant unsee it.

    • @nancy4366
      @nancy4366 Год назад +7

      It's this > If all you people in the waiting room are going to watch me eat then I'll eat as disgusting as possible.

  • @ana478j
    @ana478j Год назад +1919

    I've gone to the doctor's a few hours ago and it's infuriating how accurate this is

    • @TANG3RINE95
      @TANG3RINE95 Год назад +45

      @chad007. You're not gonna believe this...I'm not clicking!!!

  • @DocBree13
    @DocBree13 5 месяцев назад +15

    😂😂😂💀
    I have to laugh, or I’ll cry. This hit home way too hard.

  • @user-is8lj4cd5s
    @user-is8lj4cd5s 3 месяца назад +6

    Medical receptionists must receive the same training globally for their customer service, as our UK receptionist are literally the same! 😂

  • @direcircumstances
    @direcircumstances Год назад +2396

    As a former medical receptionist who got in trouble for eating snacks at the front desk, I feel very seen right now.

    • @nicolehuff8455
      @nicolehuff8455 Год назад +14

      😂

    • @andielove
      @andielove Год назад +177

      No snacks allowed, no proper lunch break, they just want their employees to faint on the job. In a medical office no less.

    • @direcircumstances
      @direcircumstances Год назад +111

      @Andie L. You ain't lyin'! Ever since I left the medical field and got a regular ol' office job, I've been living the good life. I can eat snacks at my desk whenever I want and nobody makes me cry.

    • @YFL.111
      @YFL.111 Год назад +12

      A friend of mine once put a whole pizza there 😆

    • @NameiSarah
      @NameiSarah Год назад +34

      I actually dont see an issue why not let them have snacks as long as they aren smelly or making a mess

  • @squeemdweem
    @squeemdweem Год назад +987

    These are always spot on, the yelling when you didn't hear the first time 🤣

    • @18mrcupcake
      @18mrcupcake Год назад +49

      Omg for real! Why do they always do that? Lmao this is why I am always anxious about asking anyone to clarify anything a second time 😂

    • @TANG3RINE95
      @TANG3RINE95 Год назад +16

      @chad007. Again, not clicking!

    • @literallyaghost
      @literallyaghost Год назад +10

      ​@@18mrcupcake the worst is when you have to ask them to repeat more than once, the cringe is nearly fatal 😣

    • @lunasmissingshoes5372
      @lunasmissingshoes5372 Год назад +12

      Bro something like this happened to a patient that came after me once, from what i saw i think he was a foreigner so he took a little extra second to process what was being said but his language is pretty good, he came in because his baby had a fever and i heard the receptionist asked how many months the baby is which he did answered pretty clearly, but then after some other questions the receptionist asked it again with a VERY loud and irritated tone like “HOW OLD IS THE BABY” like bro was perplexed and started stuttering it was horrible to see

    • @2painful2watch
      @2painful2watch 4 месяца назад

      @@lunasmissingshoes5372 I usually answer back with a mean yell and a half smile.

  • @AndieZ4U2
    @AndieZ4U2 10 месяцев назад +8

    Omg you are 100% spot on here girl! I like how they announce zero coverage to the entire building like you have a disease. 😂😂😂😂😂

    • @NN57143
      @NN57143 9 месяцев назад +1

      Mine also called me on the sly to say that if I had bedbugs to not come in for my appt. Because I was self-pay?!?

    • @AndieZ4U2
      @AndieZ4U2 9 месяцев назад +1

      @@NN57143 oh stop 🤣

  • @zjjir
    @zjjir 3 месяца назад +4

    the annoyance at no insurance XDDD

  • @ronmorey3475
    @ronmorey3475 Год назад +5477

    You are so good at playing the subtly condescending and passive-aggressive type characters in a way that few can pull off. You always nail it without ever going ovr-the-top. Bravo!

    • @oliviagonda5035
      @oliviagonda5035 Год назад +53

      That such an insult and compliment at the same time 😂

    • @rosalee477
      @rosalee477 Год назад +15

      Geez, sadly I'm suited for this kind of work...

    • @nuclearlaunchdetected9050
      @nuclearlaunchdetected9050 Год назад +20

      Yeah she is very good at playing imagined characters that illicit very real feelings of anger/contempt within us lol phenomenal acting

    • @shaggygoatboy1125
      @shaggygoatboy1125 Год назад +8

      *Brava.
      Female.

    • @darylovaltine
      @darylovaltine Год назад +3

      Yes, but that’s all she can play….

  • @Honeybarbecuepumpum
    @Honeybarbecuepumpum Год назад +876

    The pause after she said you're not covered by insurance is so cringe it's beautiful i hollered!

    • @TANG3RINE95
      @TANG3RINE95 Год назад

      @chad007. Yeah, like I said, I ain't clicking on that shit.

  • @daveporter9222
    @daveporter9222 3 месяца назад +6

    Nailed it. I thought it was just me. Wondering what did I do to piss them off. Thank you so much for this one. Makes me feel better next time I have to deal with this situation. ☮️🇺🇸

  • @birdsteelpanda
    @birdsteelpanda 10 месяцев назад +18

    If you dont have insurance, always say "private pay." They'll treat you better.

  • @Erinski
    @Erinski Год назад +1076

    This is the most non-relaxing ASMR video I've ever watched.

    • @therubbishwizard
      @therubbishwizard Год назад +1

      I am Australian, and i'd also agree they're very nice and helpful. Thank you medicare?

    • @93mr.k
      @93mr.k Год назад

      OMFG JWKFLNAKFNASLFNASFNASMFNSMFNS

    • @katarinabenc8648
      @katarinabenc8648 Год назад

      Fucked in the head by liking only demeaning mean asmr 😭 i watched this 3times

    • @nicolehuff8455
      @nicolehuff8455 Год назад +2

      😂

    • @MOLLYLUNCHCO
      @MOLLYLUNCHCO Год назад +3

      I was thinking the same thing haha
      though, despite everything else, typing sounds will always make me 😪

  • @AlanToigo
    @AlanToigo Год назад +2135

    For me, it’s the reaction to how early the patient is. That 3 pm appointment means that person is likely going to be waiting for an hour. The response of the receptionist as she stares as the computer clock wondering how to prepare this person for a long, drawn out waiting room experience killed me. So funny and so accurate.

    • @sewstinkincute
      @sewstinkincute Год назад +86

      And that patient is probably going to stare at her while they wait and/or try to make small talk

    • @lucasgdrezes
      @lucasgdrezes Год назад +44

      I go through this as a recepcionist A LOT. I'm glad we don't have a lot of appointments but people always ask me: Do I have to wait for a while?

    • @kristynkazumi
      @kristynkazumi Год назад +27

      @@sewstinkincute And come up to ask how much longer 2+ times

    • @sakurachristineito6428
      @sakurachristineito6428 Год назад +36

      It's the "You are EARLY" part that they always say...hahahhaha it's like of course the patients know that!!

    • @HumblyDumbly
      @HumblyDumbly Год назад +10

      And then she says the doctor will be with them shortly at the end haha

  • @SloppySteaks333
    @SloppySteaks333 3 месяца назад +4

    Its the weird eating for me 🤣

  • @thandekambhamali6074
    @thandekambhamali6074 Месяц назад +2

    Then everybody knows you're not covered by insurance 😢😂

  • @michelelein9094
    @michelelein9094 Год назад +2394

    I love how they treat you like a "problem patient" when you arrive early for your appointment, but when you're late, they're so polite and understanding. I'm ALWAYS early for any appointments I've made, and I can't count the number of times I've had this exact same exchange with doctors'/dentists' receptionists. And no matter the question, they always ask "Do you understand?" while nodding encouragingly, as if they're talking to a five year old. It's so annoying, and feels a bit like I'm being condescended to.

    • @saaya8964
      @saaya8964 Год назад

      The 'do you understand' is sooo fucking annoying. Like sorry i didn't get what you mumbled behind your mask and the plexiglas separator because the other receptionist is having a phonecall and it's LOUD, not because i'm too dumb to understand the concept of sitting in a waiting room -_-

    • @vk2ig
      @vk2ig Год назад +26

      Tell them that you oversit - see what their reaction is

    • @marissasue319
      @marissasue319 Год назад +115

      ​@@vk2ig what's oversit??

    • @youtube6817
      @youtube6817 Год назад

      @@vk2igtf is over sit

    • @willdejong7763
      @willdejong7763 Год назад

      @@marissasue319 Are you trolling or do you really not comprehend?

  • @not.listed
    @not.listed Год назад +276

    Saying the parts you want to hear quietly, but saying the personal financial information loudly. Yep. Prefect!

  • @dirtbagdeacon
    @dirtbagdeacon 3 месяца назад +4

    The rapid change in tone and volume! HIPAA violations flying everywhere! Very true to life.

    • @el_duderino_man
      @el_duderino_man 5 дней назад +1

      The worst is when they ask you what are you here for and you don't want to say "four hour erecction again" infront of the waiting room crowd.

  • @elsagreen1476
    @elsagreen1476 4 месяца назад +8

    I live in France where the health system is very different and yet I've had to be on the phone several times with my GP's receptionists this week to set up an appointment and it made me think of this video immediately.

  • @JoeyVSupreme
    @JoeyVSupreme Год назад +1599

    I’m a tech for an ophthalmologist, and receptionists can be super hit or miss. They’re either great and love to help patients however they can, or they’re just there to punch in and out while doing as little work as possible. A bad receptionist can kill a good practice faster than a bad doctor can.

    • @Ijusthavequestions
      @Ijusthavequestions Год назад +82

      True. I have never gone back to some places because of the receptionists. Rude as heck as if they never get ill. 😅

    • @jshepard152
      @jshepard152 Год назад +3

      Mostly miss.

    • @syenite
      @syenite Год назад +69

      TRUE. I love love love my neurologist. But for about 6 months he had this terrible receptionist and I told him at one of my appts "you either fire your receptionist, or I find another neuro."
      Thr receptionist wasn't there at my next appointment.

    • @iAmLoVeDjEsSi
      @iAmLoVeDjEsSi Год назад +14

      @@syenite I love to hear this so much! 👏 🎉 success

    • @Psychiatricnerd
      @Psychiatricnerd Год назад +49

      Literally just today made a whole appointment for my daughter and based off the receptionists attitude on the phone, immediately scheduled at another place. I’m also in the medical world and it is so true that professional front office staff are vital to a business.

  • @alexandriasholtis4128
    @alexandriasholtis4128 Год назад +129

    It’s when you walk up to the receptionist and they don’t even look at you or acknowledge you at all so you just stand awkwardly at the counter until they decide you are worthy of their attention.

    • @Recklooseranch
      @Recklooseranch Год назад +9

      I have this occur at my mental health clinic. So I sit down and just call them to tell them I'm there...then to reschedule I do it through email. I actually never approach the counter anymore.

    • @elblondie69falconer65
      @elblondie69falconer65 Год назад

      This is so true I feel like they want to see you squirm

    • @harriedsloth4399
      @harriedsloth4399 Год назад +1

      ​@@Recklooseranch But it's an MH clinic, there are lots of ways to get creative and have fun with this scenario and get away with it. I don't go there anymore, but I used to get about 3 inches from the glass and do a frozen, manic, jack nicholson smile that everybody in the waiting room would laugh at.

  • @user-xw9tm1cu9h
    @user-xw9tm1cu9h 5 месяцев назад +3

    I literally felt like I had a flash back .. never knew these moments could be almost traumatizing 😂

  • @peponwi2716
    @peponwi2716 2 месяца назад +2

    Receptionist snack game is always on point

  • @futuristicgirl14
    @futuristicgirl14 Год назад +1280

    I once saw a receptionist get bullied by old people for having to pay out of pocket and I think this attitude is a defense mechanism

    • @breezyncj
      @breezyncj Год назад +56

      Now I only have work experience in food & bev, hospitality, but I can't imagine someone feeling truly "bullied" by "old people" lolol

    • @thatboybear
      @thatboybear Год назад +63

      Bullied to do…what? Were they forcing her to pay for them? Giving her a hard time, I can see. Being demeaning and demanding, very possibly. Bullying? Don’t know that that term applies here.

    • @brandig2906
      @brandig2906 Год назад +5

      @@breezyncj I second that lol

    • @alexanderg1935
      @alexanderg1935 Год назад +34

      I love how you tried to frame this as a generational thing in the hope that it would rally support. Except that in my experience, elderly people are the most polite demographic to deal with.

    • @tofujelly
      @tofujelly Год назад +197

      I think you are absolutely correct. People in these jobs get bullied for something that is not their fault.

  • @virginiaandrade8009
    @virginiaandrade8009 Год назад +2127

    I work as a hotel receptionist and I feel called out for constantly being caught while eating. We don't get a lunch break! And yes the suppressed irritability is real on a whole level.

    • @etcetera1995
      @etcetera1995 Год назад +236

      I'm willing to bet the repressed irritability is a consequence of not getting a decent lunch break lol

    • @fb1000000
      @fb1000000 Год назад +20

      That’s crazy, do you work in the US or Europe?

    • @soultalkwithlay
      @soultalkwithlay Год назад +25

      @@natureloversadventures7335 not necessarily. Where I live adults are not legally obligated to a break of any kind. Most of the companies I’ve worked with have their own policies on breaks though.

    • @JH-vy7uy
      @JH-vy7uy Год назад

      @@natureloversadventures7335The US.

    • @kaktusdesiberie7196
      @kaktusdesiberie7196 Год назад +27

      Do clients treat you in a way that makes you irritable or are you irritable by nature?

  • @jopabr24
    @jopabr24 3 месяца назад +2

    I am absolutely obsessed with the horrifying way she is eating those cookies.

  • @heidilangford9454
    @heidilangford9454 4 месяца назад +3

    This is also giving me school receptionist vibes.

  • @skullisbones
    @skullisbones Год назад +905

    the way she holds her mouth in that pose even when eating the mandarin slice is so cursed. masterful work as always

    • @kage99
      @kage99 Год назад +23

      thank u for this, i was wondering what she was eating 😭😭😭

    • @MEOWalina
      @MEOWalina Год назад +9

      I thought it was a massive peanut 💀

    • @TamaraKane
      @TamaraKane Год назад +6

      It's some kind of puffed...corn snack? I don't know. I just don't know, guys.😢

    • @sann5146
      @sann5146 Год назад +3

      @@kage99 same! Only on this like sixth viewing I finally figured it out 😂

  • @Selenawannabe10
    @Selenawannabe10 Год назад +103

    Not her borderline yelling the patient’s business 😭

  • @ee5647
    @ee5647 3 месяца назад +2

    They do get louder when I’m most embarrassed lol

  • @lanetower3411
    @lanetower3411 9 месяцев назад +4

    Most places now will then ask for payment prior to even seeing the doctor.

  • @blueviolets52
    @blueviolets52 Год назад +471

    This is SO accurate, especially repeating back personal info loud as hell... I'm convinced receptionists go out of their way to do that 😅

    • @hithere5039
      @hithere5039 6 месяцев назад +7

      I honestly think it's just a side effect of working with the public. They switch to a louder voice to explain things (e.g. a script) so they can be beard more clearly. You do have to explain things a certain way to people, otherwise they tend to throw fit.
      But, this could just be them being a dick. Idk.

    • @CJW0056
      @CJW0056 6 месяцев назад

      ​@@hithere5039 I'm sure many of them automatically raise their voice out of habit of talking to elderly people without their hearing aid in.

    • @cathieludemann5879
      @cathieludemann5879 4 месяца назад +14

      This reminds me of my pharmacy where they call out your name and the medicine that was prescribed for you.

    • @blueviolets52
      @blueviolets52 4 месяца назад +8

      @@cathieludemann5879 yikes 😬

    • @silverxstar01
      @silverxstar01 4 месяца назад +9

      @@cathieludemann5879 Oh wow. I worked at a pharmacy and the first thing I learned on my first day was to NOT do that.

  • @TigrisAquino
    @TigrisAquino Год назад +1022

    The half whisper, the yelling that you have no insurance and the way she’s physically annoyed that you have no insurance. So accurate

    • @ChrissyBeTalking
      @ChrissyBeTalking Год назад +8

      😂😂😂 Omg! The do you understand?! And the long amounts of typing. The #sigh as she typed. I’m crying. 😂😂😂

    • @yashnigam6
      @yashnigam6 Год назад +21

      Not to mention loudly proclaiming that you’re here to have a mole looked at so that everyone in the waiting room can hear, ignoring any consideration for privacy really hit the nail on the head.

    • @shelleybunton3661
      @shelleybunton3661 11 месяцев назад +1

      Why would anyone care if they had insurance or not. I know I wouldn’t act that way. None of my business. Publicly embarrassing someone accomplishes nothing unless you have a superiority complex.

  • @mwright0428
    @mwright0428 6 месяцев назад +2

    I love how not having insurance makes you exempt from privacy laws 🤣🤣🤣🤣🤣🤣🤣

  • @slightlyoffensivedadjokes
    @slightlyoffensivedadjokes Год назад +2705

    weirdly this is one of caitlins most painful videos for me. I recently had a medical emergency where ive needed to have a couple appointments with a bunch of different places, and the constant anxiety and frustration with these gross, incompetent receptionists who were the most judgemental, self absorbed people ever got to me. everyone talks abt high school mean girls who decide to become nurses, but man, medical receptionists aren't too far behind those girls.

    • @YourIQDoesntMeanShitToMe
      @YourIQDoesntMeanShitToMe Год назад +3

      I know exactly what you mean. I'm with you against these useless and borderline sadistic humans.

    • @ihnmefgfu16428
      @ihnmefgfu16428 Год назад +93

      Last time I went for an eye check, not only the receptionist but even the doctor was so rude. Infact i haven't encountered many nice docs. I think medical workers are mostly stuck up people. Idk why. The rare kind ones do seem like angels tho.

    • @ryangood9158
      @ryangood9158 Год назад +86

      Tbh most of the mean girls i went to high school with are receptionists now lmfaooo

    • @transformers_quotes5738
      @transformers_quotes5738 Год назад +19

      "For by grace you have been saved through faith. And this is not your own doing; it is the gift of God, not a result of works, so that no one may boast." Ephesians 2:8-9 "for, 'Everyone who calls on the name of the Lord will be saved.'" Romans 10:13

    • @aiai-j7i
      @aiai-j7i Год назад +45

      @@transformers_quotes5738 Lordy Lordy! Janet just turned forty! Romans 69

  • @marsbars12
    @marsbars12 Год назад +651

    I worked as a receptionist and the literal WORST was cheerfully telling people their balance when you know good and well the care didn’t match up to the charges. “Would you like to pay part or all of that exorbitant bill from your last appointment where we had the audacity to reschedule you because you were 5 minutes late for follow up on your ✨sniffles✨ but this time you checked in 5 minutes early, but had to wait for 30 minutes before going back to the room then waited for another 30 minutes for the doc to come in and say “Hi how’s it going? Nose dried up yet? Okay great see you in 6 months.” 💀💀

    • @zannejae196
      @zannejae196 Год назад +52

      Oh my....
      I always wondered if the receptionist had an opinion on this stuff.
      Thanks. It's nice to know not everyone is brainwashed.

    • @KiKi-tf8rv
      @KiKi-tf8rv Год назад +60

      @@zannejae196 Of course we do, we hate it. The doctor is the one who makes the stupid rules. We have absolutely zero say in office policy.

    • @timopper5488
      @timopper5488 Год назад +3

      Oh I’m sure **that’s** never happened. 😉🤣🤣

    • @bigol9223
      @bigol9223 Год назад +5

      This is why I don't go unless I'm very concerned and let them figure out their own payment.

    • @staceywilliams1863
      @staceywilliams1863 Год назад +2

      Fuking joke!

  • @amandamayfilms
    @amandamayfilms 5 месяцев назад +3

    The receptionist at my Dr's office doesn't even say hi, she just opens her privacy window and holds her hand out for my health card and does her typy type.

  • @BostonGhost617
    @BostonGhost617 10 месяцев назад +2

    I Absolutely love giving their passive aggressive bullshit back to them. They don't know what to do😂😂

    • @s0me0ne1se
      @s0me0ne1se 3 месяца назад

      Exactly that’s what I do! But I cut out the “passive” thing and go straight to aggressive, they seem so calm and understanding right away! “Lovely” ladies 🤣

  • @impurekeeper7857
    @impurekeeper7857 Год назад +202

    I instinctively looked around nervously when she raised her voice while giving private sensitive information. I’m home alone.

  • @tylerchristian3557
    @tylerchristian3557 Год назад +90

    Only missing the "the doctor is running a LITTLE behind today" that means an extra hour of waiting

    • @itsybitsy999
      @itsybitsy999 Год назад +7

      And the receptionist on her phone while you're just waiting for them to look up.

  • @nessae354
    @nessae354 10 месяцев назад +3

    The way they yell out the embarrassing stuff to shame you so you remember you're at their mercy and lucky you even have an appointment 😂

  • @anonomyss
    @anonomyss 6 месяцев назад +2

    The very subtle happiness when she realized we have no insurance

  • @martinconcagh3207
    @martinconcagh3207 Год назад +1410

    As some who used to work at receptions, I relate to this horrid woman a lot.
    The shift in tone at “…no insurance?” is not about her looking down at the uninsured pleb, it’s that him being uninsured means an extra minute of admin for her to do.

    • @fascinatedbyeverything
      @fascinatedbyeverything Год назад +115

      I'm suprised to hear that. I would think self-pay would be less admin since you're not chasing down another company for money.

    • @potassium8759
      @potassium8759 Год назад +60

      @fascinatedbyeverything you already have to chase them down for the other 50 patients you saw that day, now you got to spend another 15ish minutes in total adding the uninsured dude in your pile*

    • @Neveko
      @Neveko Год назад +66

      Except for the part where she yelled that the person doesn't have insurance and announced to everyone in the room how much it would be without it but ok

    • @luxitos2867
      @luxitos2867 Год назад +42

      Yeah but yelling it to try and shame the patient got her a spot in Hell. She even repeated it, "NO INSURANCE"

    • @autumnaltumn
      @autumnaltumn Год назад +71

      @@potassium8759 I mean I'd love to have insurance so I can stop inconveniencing the receptionist but I promise the $900 bill is a bigger inconvenience to me 😅

  • @ClaudetteMiss
    @ClaudetteMiss Год назад +575

    I love how she gets louder when she says "you'll have to pay out of pocket"😂

    • @tdeo2141
      @tdeo2141 Год назад +26

      Gosh, this is so realistic. It's like we are being held hostage by passive-aggressiveness as soon as we step into the realm of the clinic.

    • @ClaudetteMiss
      @ClaudetteMiss Год назад +3

      ​@@tdeo2141I agree

    • @marsbars12
      @marsbars12 Год назад +2

      So accurate! It’s like, we all know what self pay means. Thanks though. 🙄💀

    • @Izinaima
      @Izinaima Год назад +4

      Then you have more people on your side when the patient comes back and says: “I didn’t know I had to PAY!!!” 🤦‍♀️

  • @vonnie1999
    @vonnie1999 10 месяцев назад +2

    Don't know what in the crazy hell brought me here.. I'm luvin it!

  • @2painful2watch
    @2painful2watch 4 месяца назад +1

    The way she does her little smile after condescending the patient is priceless.

  • @shavedparmesanprosciuttoan4317
    @shavedparmesanprosciuttoan4317 Год назад +293

    I once went to urgent care to get treated for gonorrhea. The receptionist asked me what I was there for and I said “a gonorrhea shot” very quietly, but I leaned in, and I know she heard me. But she proceeded to announce it to the already packed waiting room and then proceeded to ask me very loudly if I needed to be tested for any other STDs that day. I was so humiliated. I had just found out my boyfriend of 2 years cheated and gave me gonorrhea. I already wanted to die. I say down at the only open seat, the one directly facing the receptionist and sobbed. It was cruel.

    • @peachpengu2224
      @peachpengu2224 Год назад +74

      I'm so sorry that happened to you 😢 what an asshole 🤬

    • @anacorreia8058
      @anacorreia8058 10 месяцев назад +101

      Leave a bad review to places like that. Receptionists like that need to be fired, and the only way they’ll be fired is if you impact the income of the doctors office by leaving a review

    • @donnaveitpolanski4154
      @donnaveitpolanski4154 6 месяцев назад +23

      That's awful!!!

    • @FreakingRandomName
      @FreakingRandomName 6 месяцев назад +14

      Fuck that, i would have turned my back and left in that instance.

    • @LiveTUNA
      @LiveTUNA 5 месяцев назад +59

      They are notorious for violating HIPAA laws by doing this. I have several chronic illnesses and I see my specialists regularly every month so they can evaluate the progress of the diseases. Every single time I go in they ask "why are you here today?" And I'll explain that i have lupus/RA/APS and I'm here to see the DR for evaluation. They always say something stupid like "Well, everyone that comes here has lupus, what is the reason for your visit?" They say it very loudly, enough so their coworkers can hear her "roast" me, just to embarrass me. I hate talking to medical receptionists because they treat sick people like subhumans and they are always so incredibly rude. Without us sick people you would not have a job..i just hate it.

  • @dreakaliarodriguez481
    @dreakaliarodriguez481 Год назад +674

    We had a receptionist like this. She was full of drama and ended up taking medical leave for a month due to her Facebook being hacked. She’s no longer employed with us. 😂

    • @_Short.Butch_
      @_Short.Butch_ Год назад +50

      LMAOOOOOOO

    • @undercover_idiot
      @undercover_idiot Год назад +40

      What?! 😭😭

    • @RachelleBeyer
      @RachelleBeyer Год назад +64

      She took medical leave because her Facebook was hacked 🤦🏼‍♀️
      How did she even get approved for medical leave? I guess she would have had to state anxiety or something. Good lord. Try going to work everyday with a 50% chance of getting a migraine.

    • @kiratheelf772
      @kiratheelf772 Год назад +30

      That second sentence gave me whiplash

    • @s0ledadSperanza
      @s0ledadSperanza Год назад +19

      DUE TO HER WHAT 😭😭 !!?

  • @n.g.l.
    @n.g.l. 10 месяцев назад +2

    She raised her voice talking about her insurance business noooo 😭

  • @bpdiaryy
    @bpdiaryy 2 месяца назад +2

    raising the voice at ‘you’re not covered by insurance right now’ so that other people can hear and guilt tripping the patient is so on point

  • @PM_90
    @PM_90 Год назад +452

    Went to get a blood draw in Oregon. Place was empty and the receptionist was talking to some guy in the back.
    I walked up and she looked at me and said “you need to wait in line on those circles” (she literally had me stand on a circle, so she could finish her conversation and then call me up)
    Once she checked me in, I asked where I should sit (there were multiple seating areas for different appointment needs (one area was for xrays, etc): she ignored me. I asked multiple time and she just acted as though I didn’t exist so I just sat wherever.
    Some people are loathsome creatures.

    • @hithere5039
      @hithere5039 Год назад +29

      Maybe she wasnt chatting necessarily, but speaking about something work related? Unfortunately with customer facing jobs, you can develop certain pet peeves, usually rooted in some prior valid frustration that likely has little to do with you at all. Especially with how she ignored you.
      Im inclined to believe that receptionists like these dont act like assholes because of day-to-day frustrations, but more so because belittling sick patients is the only power they have and it went straight to their heads.

    • @rainacherienne1010
      @rainacherienne1010 Год назад +7

      Did they call you in, or couldn’t find you because you were sitting in the wrong area 😂

    • @justincase4812
      @justincase4812 11 месяцев назад

      I woukd have left on mere principle, not without first explaning what a detestable c**t she is.

    • @ginasmitasin479
      @ginasmitasin479 11 месяцев назад +4

      Name the office! I also live in Oregon and would want to avoid this person. I guess I’ve been lucky and only encountered awful people like this a few times in my 65 years.
      Sitting in the waiting room I saw a mom take her two pre-teens in and they only asked the girl to weigh in. I mentioned it to my beloved (15 years she took care of us) doctor that this is how we start teaching girls their weight matters more than anything and that I hoped they’d make a change. She was open to talking about it. Possibly the brother wasn’t actually there for an appointment and the mom didn’t trust him to behave by himself or he was uncomfortable (I hadn’t considered this when I brought it up).
      If we see or experiences someone acting like an ass in an office I don’t think it hurts to bring it up to the higher ups. They could be losing business because of this person and have no idea why.

    • @user-zi8sz1ww2m
      @user-zi8sz1ww2m 10 месяцев назад +8

      I had the same in UK. Rude old cow, when I was in for a worrying internal exam. I literally walked through the full waiting area with my arse showing because they literally explained nothing of the situation to me. That is the beauty of having no sense of shame in life. I got the old bag's attention then.

  • @ZeDitto3
    @ZeDitto3 Год назад +144

    she shape shifted her face for this one specific role. Literally how. It’s like she’s using a whole different set of muscle groups to play a receptionist

    • @mrengulfeddirector
      @mrengulfeddirector Год назад +9

      I thought the exact same thing. It's like she narrowed her face to play a sharp, condescending character. Fit very well.

    • @shady1137
      @shady1137 Год назад

      She probably opened her jaw slightly and sucked her cheeks in a little

  • @shelfcloud487
    @shelfcloud487 3 месяца назад +1

    Unkay. The delivery and facial expression were spot on.

  • @xxan0nym0usxx98
    @xxan0nym0usxx98 9 месяцев назад +2

    As a fellow medical receptionist, I’m so glad my company doesn’t require payments to be seen. You’ll just be billed.

  • @professional.commentator
    @professional.commentator 11 месяцев назад +216

    Some receptionists can be super nice and friendly, usually if they're new and young-ish, but others can be passive-aggressive for literally no reason.

    • @sarahbasto6520
      @sarahbasto6520 4 месяца назад

      It's because they don't have (proper) s3x.

    • @nonai7897
      @nonai7897 4 месяца назад +30

      There is a reason, some people are a pain in the ass and we get fed up with them

    • @KG-gg5pj
      @KG-gg5pj 3 месяца назад

      Then change jobs.​@@nonai7897

    • @KG-gg5pj
      @KG-gg5pj 3 месяца назад +14

      Then change jobs.

    • @nonai7897
      @nonai7897 3 месяца назад +17

      @@KG-gg5pj Are you addressing me or the op? I don't work as a receptionist anymore and stop saying that as if it was so easy. Plus someone has to do the job anyway

  • @zid902002
    @zid902002 Год назад +72

    1:15 The fact that they never fail to ANNOUNCE OUT LOUD what your health problem is that you're coming in for should be sueable for breaking HIPAA

    • @hazeld3703
      @hazeld3703 Год назад +8

      My parents had to get an STI screening to be eligible to adopt, and the receptionist announced to the *entire* waiting room that “The Doctor will see you for your ___ testing now”

    • @jenniferhiemstra5228
      @jenniferhiemstra5228 Год назад +3

      Hate to break it to you, but that’s not a HIPAA violation. Ride and immoral, sure but not technically illegal.

  • @Nopadope
    @Nopadope Месяц назад +1

    I always ask people like this if the real receptionist is on vacation, I doesn’t help but I feel better.

  • @jimimarlatt7086
    @jimimarlatt7086 10 месяцев назад +1

    😂 Perfectly obnoxious! She nailed it!

  • @AnneMolly56
    @AnneMolly56 Год назад +296

    You forgot the part where you first stand in front of the desk for 30 seconds while they ignore you and type on their computer, and also the part where they answer a phone call in the middle of your conversation! Lmao

    • @bibliolov
      @bibliolov Год назад +21

      I think they have to answer the phone. Main job of the receptionist. She could say excuse me though.

    • @captainofmysoul6162
      @captainofmysoul6162 Год назад +11

      @@bibliolov when I worked at 4 star hotels, we were taught to always acknowledge the person in front of you within ten seconds, even if you were currently on the phone. When I get great customer service, I applaud it. When I do not, I have an issue with it.

    • @aquablue3625
      @aquablue3625 Год назад +1

      Truth

    • @aquablue3625
      @aquablue3625 Год назад +5

      ​@@captainofmysoul6162 hotels are very different then Doctors offices....
      Doctors offices are awful typically

    • @saaya8964
      @saaya8964 Год назад +6

      i don't mind the phone call, it's more that if i'm at a doctor's office for the first time and i don't really know where to go and what to do, it'd be nice not to stand there like an idiot for three minutes before the receptionist finally decides to take a second out of their day and tell you that you actually need go over to the other desk and have their colleague check you in 😭

  • @natalieshb6576
    @natalieshb6576 Год назад +77

    Omg the passive aggressive voice and the chewing are so on point I can’t 😩

  • @RH-tv9hk
    @RH-tv9hk 3 месяца назад +1

    Nailed it. Her attitude has become more common the last few years and not just doctor's offices.

  • @sierrasolitro2083
    @sierrasolitro2083 10 месяцев назад +2

    I can’t stop watching this video 🤣🤣

  • @loverofmyths
    @loverofmyths Год назад +45

    The way the life left her eyes when she said "no insurance" was amazing