Thank you for the video. I have a requirement where after adding the firstname and lastname in the prechat form it should query the name in salesforce entered by the customer and if any contact present in salesforce for that customer then it should reflect in the contact details on the conversation page.
Thank you for the video. I have a requirement where after adding the firstname and lastname in the prechat form it should query the name in salesforce entered by the customer and if any contact present in salesforce for that customer then it should reflect in the contact details on the conversation page.
Thanks for the detailed video. How can I add enhanced bot to my experience site ?