Negotiation and Closing Prospects with Chris Voss

Dive into the world of high-stakes negotiation with Chris Voss, former FBI lead international kidnapping negotiator, at the 2018 MSP Boot Camp. In this compelling session, Voss shares invaluable insights into the art of negotiation, drawing from his extensive experience in crisis situations. Key topics include the strategic use of "no" instead of "yes," leveraging neuroscience and positive framing, understanding your clients' needs, and the power of tactical empathy. Whether you're an MSP owner looking to refine your sales approach or seeking to enhance your negotiation skills, this talk offers practical tips and fascinating real-world examples. Don't miss the chance to learn from a master negotiator and transform the way you communicate in business and beyond. #ChrisVoss #NegotiationSkills #MSPOwners #SalesStrategy #FBIExpertise #TacticalEmpathy
00:00 - Introduction to Chris Voss
02:24 - The Power of "No" in Negotiations
07:51 - Neuroscience and Positive Framing
10:48 - The Impact of Gratitude on Decision Making
12:11 - Real-world Kidnapping Scenario and Negotiation Tactics
19:37 - First Impressions and Establishing Trust
22:34 - The Importance of Understanding Client Needs
25:37 - The Challenge of Changing Habitual Approaches
27:13 - The Misuse of "Yes" in Negotiations
31:19 - Real-life Examples of Negotiation Strategies
34:21 - Jack Welch's Story and the Power of "No"
40:21 - Transforming Conversations with "That's Right"
45:09 - The Misinterpretation of "You're Right"
47:35 - The Application of Tactical Empathy
52:39 - Case Study: Negotiation with a Terrorist
58:09 - The Turnaround of a $10 Million Ransom Demand
01:03:00 - Successful Pharmaceutical Sales Negotiation
01:06:03 - Additional Resources and Closing Remarks
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In 60 minutes or less we'll show you how to get in front of more high-quality prospects that WANT your services and are ready to buy.
About Technology Marketing Toolkit:
There is no doubt about it: Robin Robins, and the team at Technology Marketing Toolkit, have helped more MSPs and IT services businesses to double - even triple - sales, profits and MRR growth than any other marketing consultant in the IT services industry, period. As a trusted advisor to over 10,000+ IT services business owners for two decades, Robin knows a thing or two about what it takes to grow sales, recurring revenue streams and a profitable client base for an IT services business.
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[@RobinHagg]

I love this talk a bit more than the other because it is abit extended compared to the other.

[@tjaxx821]

Chris is very knowledgeable. Loved his book and youtube stuff.

[@tomjeff1743]

Love chris voss. He is definitely the boss. I don't agree with america's policy on birthright citizenship. Nothing to do with chris voss but It came up in his talk.

[@ambiguousUndertones-]

Have you understood the techniques he is offering all free online on videos like this, and actually applied them in deal making? It wouldn't matter what his personal opinion might or might not be in politics for him. I agree with you for sure about the citizenship issue, but that doesn't matter in the slightest to the stuff he teaches in negotiations. It's nuclear weapons using words.

[@rosebellmurigu2601]

LOVE IT!

[@maribethcondrillon1079]

Uh thanks god 🙏 ❤❤❤❤❤❤❤love it 😀 ❤️ I can't wait to see you all

[@xrawna5189]

That’s Right 🍿

[@maribethcondrillon1079]

Wow that's amazing I love it 😀 ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤😊😊😊😊😊

[@ambiguousUndertones-]

Applying it is what is a nuclear arsenal in any deal making situation. You will fully be in awe once it all comes together for you. It takes time to get there practising bit bit bit, until boom. You'll understand then.

[@JohnPretty1]

You're too right it's not a perfect country.

[@JohnPretty1]

NB excepting American Gonzalo Lira kidnapped in Ukraine.

[@skionen1781]

if you don't know whose the fool it might be you

[@RobinRobinsTMT]

👀

[@staydizzymissgiddy1240]

I know he mentioned Denzil Washington “Man on Fire” …BUT I’m dying to know his favorite hostage movie because it’s good AND accurately uses strategies that work in REAL life😊

[@JohnPretty1]

Great skill set, just a pity it's not put to good use. This stuff should be used in negotiations with Putin for example. Ukraine could have been saved before the war even started.

[@Youknowwhoin2024]

*Wacky* Jeffery Tobin has proven to be adroit at playing with it over and over and over again

[@Youknowwhoin2024]

6:34

[@tomjeff1743]

Lol