AVOID THIS HOTEL IN MOROCCO 🇲🇦
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- Опубликовано: 27 фев 2024
- AVOID THIS HOTEL IN MOROCCO 🇲🇦 is a video where I travel to Morocco in 2024. Today I share a bad experience with Hyatt Regency in Taghazout Bay Agadir, the way they treated us was very disappointing and I wanted to share this video with you so you don't have the same treatment as we did previously.
Complete series about Morocco 2024 🇲🇦: • Morocco 2024 🇲🇦
Complete series about Morocco 1 🇲🇦: • Morocco Series 1 🇲🇦
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#morocco #moroccotravel #taghazout
I also stayed here. They refused to turn on the AC In July) and said they wouldn't as we were the only ones there and they would do it "just for me." Fortunatlly I used an AMEX so they reversed the charge however as I was leaving they were making fun of me saying I wouldn't get any money back.
Sorry to hear that Joe! And glad you got your money back. It seems like I’m not the only one that has had an unpleasant experience. Seems it’s their theme to abuse their guests.
This is just wild!!!
I'm Moroccan and I want to tell you sorry for this it's really not cool but I can tell you that Moroccans have a good heart but ... everywhere u find bad people.
Absolutely! We love Morocco and its people, that’s why we come here so often and show the beauty of this country. But this sort of behavior needs to be outed, there’s no place for discrimination and arrogance.
sorry to hear that you've been treated so unkindly. This is simply the Manager . Through you and your videos, we loved everything you shared about Morocco.
Thanks for watching the videos Karine and we appreciate your support.
Thank you, Karine!
I am sorry for the unfortunate event that happened in the hotel. But you find unprofessional and rude people everywhere you go. Loved the Morocco video series. Looking forward to visiting Morocco. Morocco is really amazing.
Thank you so much for watching the Morocco series so far! More to come..
Thanks Alisiah for always supporting us! Very true, but we feel this needs to be outed, there’s no place for arrogance and discrimination at this time and age.
Good, thanks for letting us know ❤ and welcome to Morocco anytime
Thank you too!❤️
Wow! That BS would have not gone over very well in Las Vegas where I live. Just appalled by the way you were treated especially in the 21st century. I’ll be sure to avoid that place. So sorry that you had to experience such treatment
Thanks Eva, absolutely it’s shocking that it’s accepted at such an establishment! 🙏
Exactly. Many people have said “why didn’t you place a complaint at the hotel”. This is not US or UK, complaining about one manager to another in Morocco will get you laughed at, so it’s important to out these situations as in this time and age we can all do better when dealing with each other!
I’m very sorry for what happened to you and I hope that you reach out to the manager on the top to let him know but your experience because this person obviously has very serious issue that he still thinking of the occupiers of our countries still they are their slaves and they are the masters.And I hope you don’t live Morocco with this impression of this rotten apple.And give a chance to others that they give you great experience as I watched your videos and I’m going to continue watching the one coming from you in the future, thank you
God bless you and your family
Absolutely, this incident will not tarnish our experience. We have been coming here for 3 years and will continue investing our time and money showcasing this beautiful country. However, at times negative experiences like this need to be outed, otherwise they get sweeped up under the carpet and empowers these sort of individuals to continue with their entitled ways.
May God protect you, welcome to Morocco.
Thank you 🙏
Thank you so much ❤
Disgraceful hotel, sorry for your experience guys. I can't believe the hotel staff response to your email it is not on and i will certainly never stay there. I was planning on visiting that area and saw them online and now i will avoid them for sure. I have read many reviews about their staff and this isn't the first time I'm hearing negative feedback about them. Keep it up with your beautiful videos of Morocco guys, we all love you and what you are doing for Moroccan tourism.
Thanks for your support Mark 🙏
people need to SPEAK UP so things can change. I am so sorry again.
Absoultely, not enough people are speaking up against it. Thank you for your support and don't be sorry it's not your fault 🙏
Absolutely. So many people are saying “oh just get over yourselves, it’s personal” - but if this is how we handle issues, nothing ever changes. These sort of individuals need to be outed to make the change. Respect costs nothing!
Ive just watched your video and can tell your both quite angry and hurt by what happened. So far your time in Morocco has been positive so has taken you aback, this person has shown his true colours, personally i dont like all whats happening to this area with resort type hotels, the unique villages are literally being bulldosed, taking away the individuality of the place, but thats another subject. I look forward to your next videos as i love seeing your gorgeous little girl too..love Cath in Edinburgh 😊
Thank you Cath! Really appreciate your support 🙏 It’s true I do love the authentic part of Taghazout especially the Bay Area it really is stunning. I hope they don’t change that area as much
Thank you Cath, indeed - we always try to spread positive experiences, but there are times like these where there’s need to out certain behaviors, as this happens a lot in this industry. Only speaking up about it will bring about the change.
What are your thoughts on todays video guys? As mentioned, we love Morocco and this isn't our usual video, however, we feel it's important to share this experience with you all today.
Thank you for keeping up with the videos since then! I really appreciate it my friend. It's ok its not your fault! Morocco is such a beautiful country, unfortunately these things can happen@@Charizard-hf3du
Your wife’s additional information made it more clear (sorry, I forgot her name). People like to downplay when non-white people feel discriminated against. They say we’re overreacting. But, a lot of us mostly have a thick skin, and have great lives, stepping over racist people. So, when something rubs us the wrong way, it means something. So, as an American-American, who gets a bit of First world privilege, I pay attention to how the staff is treated. If a business disrespects staff, or anyone, I would not like to spend my money there. Thanks for the heads up.
@@Nubianette Absolutely very well said. As I mentioned, I would never usually make these type of videos or discuss such matters but I really did feel disappointed and discriminated against hence why I had to speak out about it. 🙏
As moroccan, thank you for exposing this hotels unprofessionalism. They should be all about customer service. Hope the branch @hyatt takes notes.
We also hope they do. There is no place for discrimination and arrogance in this time and age.
@dacedaine822 incompetence of that person can have cascading effects on everything. Anyways good luck to all
I’m really sorry for your bad experience
I just come back last week from Agadir my first time ❤ and I choose the hotel argana but it was lovely I really recommend ❤
Thanks for your support Maria, glad you had a lovely time. Agadir is really nice isn’t it? ❤️
Thank you Maria, hope you had a great time here 😊
I may try Argana next time I visit I heard it's good for families 😊
It does happen that two meetings are scheduled at once. However, it only takes one minute of communication to inform both parties and give the option to reschedule. I do wholeheartedly agree with the discrimination element. I remember being at an airport waiting to go to the boarding area and told it didnt open for 15 minutes. 1 minute later a woman comes along and the boarding area is opened immediately.
Absolutely! I don’t have any issues with being told and communicated to that they had double booked, the issue here was that there was zero communication and secondly I felt there was a massive level of discrimination in the situation. Sorry to hear about your situation it’s not a nice feeling at all. 🙏
Completely agree! And what’s extremely annoying is that we have to live discriminatory attitudes wherever we go even in our home countries… something surely to be analyzed from a psychological perspective.
That’s exactly our point. We completely understand things change - but you are passing by us and don’t feel it necessary to stop by and let us know you’re unable to attend - that’s just next level of arrogant! How important do you think you are?! Wasting people’s time is disrespectful to say the least.
So sorry yo hear this! I am moroccan and love your videos! This manager is unprofessional and should be removed. He's given a poor image of the Hyatt and of Moroccans in general.
I personally hope this misadventure will remain a unique one throughout your stay in Morocco. You deserve the best and we wish you all the very best!
See you soon! 😊
Amina
Thank you Amina, appreciate your support 🙏 Absolutely, this one individual certainly doesn’t represent Morocco but he is representing Hyatt Regency so hopefully they give their staff better training in the future.
@YadVenturess Thanks Yad! In fact, this guy has no clue about social networks and the reach they have today. He is missing out on a great opportunity to attract a wider audience. This calls into question his good judgment as a manager and the Hyatt should be concerned.
@@aminahana2938I couldn’t agree more with you. And conducting business in this way is poor taste. Absolutely no place for discrimination and arrogance in this time and age!
Sorry to hear this but unfortunately individuals can behave disgracefully at times like this . I for one enjoy your videos and yourself and wife come across very likeable and certainly open minded. I will comment more and enjoy your travels best wishes . Is it ok to ask your roots as I was leaning toward middle eat etc . Thankyou both
Thank you my friend, really appreciate your support in watching our videos. I'm originally Kurdish and the wifes from Latvia. 🙏
I live in a small town just south of Tangier. I moved here in November 2024. The main racism I have faced here are by a few shop keepers. At the first tabac shop I went to there was a very young man (possibly a student) who basically slammed the change change on the counter with the dirtiest look you could possibly imagine. The next was a shop which sold kitchen wares, when I asked the price for an item she told me but this was said in a snarl, I thought she was ready to bite my head off but the customer who came is who was Moroccan was treated with smiles (I still don't get what I did wrong). The third was a butcher who had chicken in the glass case, I asked if he had one about 1 to 1 1/2 kg and he just looked up and just said no very nastyly. A man selling veg in the next stall very kindly to go around the corner and I could get chicken there. NOW PLEASE UNDERSTAN THAT AS A MUSLIM I ALWAYS GREET THE PROPERLY AND ALWAYS WITH A SMILE. I ALWAY SAY PLEASE AND THANK YOU AS I WAS RAISED TO DO. BUT THAT FIRST WEEK HERE I REALLY QUESTIONED WHY THE HELL DID I MOVE HERE AFTER VISITING TWICE BEFORE AND HAVEING BEEN TREATED WITH KINDNESS. THREE IN A WEEK IS ENOUGH. I AM STILL HERE AND HAVE FOUND ALL THE SHOPS I NEED AND VISIT EVERY WEEK TO STOCK UP. THEY ARE HAPPY FOR THE BUSUNESS. There are good and there are bad people everywhere.
Where did you live before?
why do you need stangers to smile at you if you dont know them yet
Thank you for sharing your story with us. We live in a strange world my friend, personally Moroccan people are so lovely and welcoming it's sad the in every country there are certain individuals that ruin it for the rest.
Well done to expose this man who is evidently not set up for his position within such a big establishment. I’m pretty sure he will get kicked out and will have plenty of time to reflect upon his bad behavior. Thank you for your videos, they’re the best.
Thank you for your support brother.
Great observation! Totally unfit for the role, and most importantly, just a vile individual. How important do you think you are to handle business with such arrogance.
sad story yad anyway l liked your Philippines series we hope you will visit again to explore more amazing country the hospitality of the people is authentic 🇵🇭❤️😀👌
Thank you Marcus, looking forward to returning to Philippines hopefully this year 🙏🇵🇭
Hi Yad, well done for producing this video. These managers who are full of their own importance and up their own backsides fail to realise the power of social media. May I suggest you forward this video to Hyatt Hotels head office in Chicago with an accompanying message as to why you're sending. 🇲🇦
I’m really sorry for your bad experience
Thank you 🙏
Thanks for your support 🙏
Sorry that you went through that. I don't think it was about discrimination. I believe that this person is horrible and he does the same with the staff he manages as well. Big hug to you and wishing you the best.
Thanks for your support 🙏 It’s very likely that yes he does do this with his staff as if you treat guests like this I would be worried about behind the scenes!
I feel like it definitely was discrimination. He took one look at Yad and decided he wasn’t worthy of his time but of course it also boils down to his personality which is just too arrogant for his own good.
@@dacedaine822 I am so sorry for Yad. We are Yad's fans and we love him and it does not matter if 1 nobody decided to discriminate him. Everywhere we find good and bad people and sometimes we have to hive weight to ppl who likes us.
Some moroccan when they get in a higher position like manager/directeur they also mistreat their own staff its simply the complex of inferiority and it is very common in there.
Sorry to hear that, i hope the situation improves 🙏
You're such a sweet couple and you (and no body anyways) don't deserve such an unkind treatment. We're sorry for the bad experience you've went through. 😢
Thank you for the kind words Khadija 🙏❤️
You've gone through 😀
So sorry to hear.... taghazout bay area is kinda new and developing. I would expect that a new hotel would give their staff a very modern open minded training. Its good you bring this up. By complaining bout stuff we can start a movement of change. Maybe you should film some top notch video for their competitors 😅
Great idea! 👍🏻😉
Absolutely. We felt this needed to be discussed on our platform. If you sweep it under the carpet, you just allow these sort of individuals in these positions to continue with their entitled ways.
I do agree with you on all of the points of the video and especially on a higher note what you have said starting the 9:00 minute mark… Thank you for helping and participating in making the Moroccan tourism image better by showing the good, the bad and the ugly …
Ps: this is the strawberry situation guy commenting again.
Thank you my friend! It's unfortunate that these type of things are happening in 2024... Always appreciate your support on the videos! (I remember the strawberry situation :) )
Absolutely. We are a very positive couple and don’t sweat the small stuff, as you can see our channel is 💯 positive, but disrespect is where we draw the line, and we will be outing people who act in such entitled way. As this is the only way to make it stop.
As Morrocan im really sorry about what happened to you and your family .
we are so sorry about this événement you are nice family dont be angry for that all moroccan people are friendly and good gays we are always welcome
Thanks Mostafa, absolutely no way this is against Moroccan people but it’s just this individual and the hotel for allowing such behaviour to be accepted. 🙏
Hi guys sorry for the bad experience . As Moroccan living in France for so long I also have to readapt going back to Morocco to some behaviors and difference of mindset and culture with Europe . I understand your frustration that is completely valid , sometimes people in Morocco have different mindset about time management not always with bad intention or discrimination. However I understand how disappointing it can be especially in business environment. Keep up the good work guys god bless you 😊
Thank you for your support on the matter Rania. 🙏
Thank you for the heads up. I am Moroccan and hate to hear this kind of treatment. It's their loss. I hope this won't change your view about the country. ❤ you got my subscription and likes forever.
Thank you for your support my friend. 🙏 Most places in Morocco treat people respectively it is a shame that a place like this is an exception.
Be cool yad in every where u will meet the good and bad people 😢
Yes ❤️🙏
❤
As a Moroccan i would like to strongly apologise for what happened to you . Please keep loving Morocco and again im sooooo sorry to hear what happened . Thank you and your wife for visiting morocco
Thank you my friend 🙏
I ama very sorry for what happened to you. I've enjoyed your Morocco travel Serie. Is the manager a Morrocan? any way you can file a complaint to the international headquarter. Again this is shamefull and unacceptable. But keep up the good work looking forward for your next video. My regards to your familly
Thank you for your support🙏 I’m not sure of where he was from but it’s like he was.
Yad unfortunately we had a similar experience a few years ago when we stayed at the Tikida Palace Agadir the white guests seemed to have preferential treatment I guess the minority not the majority need to delete the colonial past if you have time you should go and review Hotel Lynx in Talborjt a small local gem with fantastic welcoming staff don’t let this knock you down my brother
Thank you for sharing brother and sorry to hear that this happened to you. 🙏
👍👍👍👍👍👍👍👍
Sorry to hear of your treatment at this hotel, its awful as the hotel is of high standards. My family have visited Agadir several times and we love the people and the environment but we have come across few businesses/Hotels/restaurants with a very laid back attitude in dealing with my family because we are of south Indian background, we noticed they have given more respect and attention to white people, this is so unfair as any ethical backgrounds should be treated the same! I felt this treatment mainly in hotels but the locals are so lovely and i absolutely adore Agadir but not the treatment of staff at some hotels.
I will visit agadir again but i will be very selective in which hotel i choose now
Sorry to hear about your experience. We can only hope it gets better in the future 🙏
I always enjoyed your great video. I will never attend or stay in this Hotel. Please report this A**Hole to corporate. I feel bad that you had to go thru this experience. Let's keep people informed about these abuses. The least he can do is to email you back and cancel the appointment. Cheers bro to you and family.
Thank you for your support brother 🙏
That sounds like an awful experience. It shouldn't have happened especially at a 5 star hotel like Hyatt Regency. Hyatt is an established hotel brand around the world.
Absolutely Yasin, it’s actually shocking a 5 star hotel allows their staff to behave like this.
@@YadVenturess I hope that will not happened in another Hyatt around the world. There are quite a few Hyatt in KL and around Malaysia, and there's also a Hyatt in Kuantan by a popular beach, a small city which I live in now, in the east coast of peninsular Malaysia. 😀
Don't let it get through to you Yad brother. I find ignoring things like these as quick as possible is best answer. Don't let an idiot spoil any of your time.
Discrimination certainly exists in Morocco and widely!! but it only reflects the individual's level of education or level of ignorance to be more correct... I'm Moroccan who lived in the UK for 20 years and never once got stopped by UK police while living in different parts of the UK. Last month I visited Agadir after seeing your 1st video from there, I absolutely loved the city and loved most of its people BUT !! There's always that idiot who'll try to spoil your experience like what happened with me...a police man by Agadir beach decided to stop me and ask for my ID then he contacted control room to run a check on me !! Lol just randomly like that but I could see him before I got near him and knew he couldn't wait to act a bit racist because I certainly don't look suspicious in anyway... no way he could've stopped a white tourist to run a check on them. He did it just because I looked Moroccan but he was very polite and spoke with respect when I showed him UK passport which is very sad !
Like I said just ignore low lives and stay happy, what you do is great carry on ....not everyone's the same some unbalanced people out there
Thank you for the kind words brother! Really appreciate it. 🙏 Sorry to hear about your situation in Agadir. It really is crazy that our own people think worse of us 🤦♂️
@@YadVenturess Thank you brother. It indeed is but sometimes you could guess the reason why.... if it's not the backwardness it's the jealousy or both together. Keep the excellent work wishing you the best !
Tankyo
But is it actually a good place to stay as a hotel guest? Service, Food, Location, Rooms?
The location is fantastic, however, there are other hotels with 10x better service on the same strip that will treat you well and give great customer service.
Please share some hotels on that strip better than Hyatt Regency
@@YadVenturess yes but how is the hotel apartment from service? Also service is just subjective right? Because I’ve read a lot of good comments on the service. And how is the food, rooms, pool?
This person offends himself before offending others. The hotel manager must have good qualities because he represents an institution that is visited by people from different cultures. And from what you said, this person is not worthy of respect and is not worthy of the position assigned to him.
Absolutely 💯
مرحبا بكم مرة اخرى في بلدكم المغرب 🇲🇦👑❤️
Sorry to hear that, but thank you for sharing.
🙏🙏
كوبل جميل وراقي حفضكم الله
Thank you
Bro to many examples like this
arrogant person in the county
disrespect among the others.
Sad to hear this 🙏
🇳🇵🙏🙏🙏
🙏🙏🙏❤️
I'm disappointed by the colonial attitudes persisting in my country. Hyatt Regency needs to apologize for their actions. #BoycottHyattRegency ✌️❤️🇲🇦❤️
It's ok its not your fault, we love Morocco still! This wont change our perception of the beautiful country. Thank you for your support though. ❤
Désolé.vraiment
Unprofessional and poor management and poor presentation of Hyatt Regency Brand … not acceptable
Absolutely, shocked by their behaviour. Appreciate your support brother.
hyatt "regency" ..now i know how this hotel got its name regency 😂. bye hyatt
🙏🙏
Karen vibe. people work hard in Morocco manger to waiter. They love their country, and their work. If you can’t wait 30 min à marketing manager who accepted to receive you, how are you gonna work. Question yourself don’t be selfish. And talking about discrimination it’s very funny through a white people mouth
You obviously didn’t understand any of the context of what was explained in the video.
The discrimination was not against being “white” it was actually against myself and as you can see I am not white. Watch the video properly and try to understand before commenting. This video has nothing to do with “Moroccan people” it’s about one specific individual that behaved extremely unprofessionally and for a 5 star resort you shouldn’t have people like that dealing with PR.
Global companies like Hyatt regency should know better and do better. When you set a meeting respect the individual and don’t act unprofessional.
Hhhh. Hayat bullshit jinsi
There could definitely be racial motivations behind his mistreatment of you. Was the person in question an expat or a Moroccan himself? Either way, it's clear that the individual was prioritizing white content creators over you. This behavior is not only extremely unprofessional and insulting, but it also represents poor business practice for the hotel.
That being said, I wouldn't go as far as to generalize the entire establishment or assume that it reflects the management's general approach. The values and selective behavior of this particular person, who isn't a customer-facing representative, shouldn't be seen as indicative of how guests are treated overall.
As horrible as your experience with him might have been, I don't find it sufficient evidence to avoid the entire hotel. For me, drawing a line between a single individual and the entire organization is a bit of a stretch. However, I do think this person should be held accountable and owes you an apology. Even better, the hotel itself should apologize and rectify the situation.
But I've searched for some reviews online, as well as general ratings, and it appears the hotel generally scores quite high. So, hopefully, this was just an isolated incident. My advice to you, as a businessperson myself, is to be careful not to burn bridges in this manner. Try to bypass the individual and reach out to his superior. Place your complaint there and wait for their response. It could be a situation they'll rectify.
I understand; I've had knee-jerk reactions myself many times. However, the last thing you need is for other establishments you'll do business with in the future to see this video and deem it somewhat unfair in its assertions about the entire hotel, thus fearing collaboration due to the risk of some isolated event causing a similar reaction. That being said, you are absolutely not in the wrong for having a serious issue with the individual who was supposed to meet with you.
This is just my two cents, and I hope you can resolve the situation.
Thanks for sharing your thoughts, Harry. I really appreciate it! The issue we face as RUclipsrs/vloggers is that many hotels around the world treat the work we do for them as if it's worthless. Not enough people speak up and just take this type of treatment from many of the marketing departments. Indeed, it may not be the whole hotel that is at fault; however, this individual represents the hotel, and they have chosen to train/manage him. So, by making these types of videos, they need to do better in terms of training their staff to respect all people equally.
I know you felt discriminated, it's hurtful. He was very unprofessional and his response is disrespectful. I'm sorry you had to experience such treatment, i know ya'll love Morocco and wouldn't have to do a video like this unless you had too. 🫶🏾🫶🏾🫶🏾
Absolutely and you said it, we wouldn’t usually make these type of videos but sometimes it’s important to speak out about certain situations, especially when they’re discriminating 🙏 Thank you for your support
Hi yad
First of all Im sorry that you had to experience this I totally understand your dispoitement but I think you could have just describe your experience with the manager rather than advising not to visit the resort, when I read the title I thought it’s gonna be about bad service like hygiene or low quality of food or anything that may make a simple tourist uncomfortable. I think you trying to screw the resort reputation because of a personnal problem with 1person from the hotel is as unprofessional as this person was toward you.
Also I didn’t like the fact that you assumed quickly that he were racist towards you maybe they contacted him before you did or they had more followers , you can’t know his intentions im not defending him but i don’t like how people play with the racism card to get sympathy 😬
Lastly I hope this bad experience won’t affect your stay in agadir I hope you have a wonderful time in there it’s a very beautiful city and I recommend essaouira also it’s my favourite in that region 🫶🏻
Nobody is playing a sympathy card here. The individual was disrespectful and we are using our platform to address this, just like we showcase and address all the positive things! Sweeping things under the carpet isn’t a solution to a problem. It needs to be openly discussed. By no means this one incident is tarnishing our stay! We still love Morocco and will carry on with investing our time and money in showcasing this beautiful country, but we love to show the reality of our experiences, which sometimes are negative. That’s life!
I'm Moroccan and I want to tell you sorry for this it's really not cool but I can tell you that Moroccans have a good heart but ... everywhere u find bad people.
Absolutely! Thank you for watching ❤