Bose Professional Case Study - Fairmont Windsor Park Hotel

Learn how Bose Professional technology enabled Hoist Group to create the ultimate audio experience for the Fairmont Windsor Park Hotel. pro.bose.com/en_us/products/l...
Whether guests are relaxing in their rooms, dining at one of the restaurants, or enjoying the luxury wellness spa, outdoor vitality pool, or beautiful gardens, the suite of Bose Professional products contributes to their overall sublime experience.

[@IvanStepaniuk]

True passion for elevator music

[@xxPinoGencoxx]

I have been an audio system installer for over twenty years and over the years I have used the best brands of amplifiers, speakers and accessories.
I have a Bose professional PM8500 amplifier which now costs 3600 euros in the price list and is currently still on sale. Top of the range amplifier that I bought a few years ago and I used, among other things, only a few hours and in excellent condition. It has always worked in a fixed installation, so no service or other "extreme" types of use.
Unfortunately, a few months ago this fantastic amplifier stopped working.
It turns on, it is programmed by the software, but from the diagnosis I made with the "Bose control space" software, there is a secondary problem in the power control (ICV Not ok). Therefore a secondary problem which however affects the correct functioning.
As I have always done, I contacted the parent company, UK, USA, Ita and they told me that since this amplifier is out of warranty it can no longer be repaired, even at my expense.
So basically they tell me that a product of this target, despite being still in production today, should be completely trashed?
Over the years I have needed technical support with various brands but this has never happened to me and it seems absurd to me.
I've had support for 25+ years old devices as well.
It's evident that Bose has very little professional and I invite all my colleagues to take note of this change of direction of the American brand.
So dear Bose professional can you tell me what I have to do?
Abandon your products forever or do we somehow manage to become professional again?
Let me be clear, I know the good quality of your products but you also need support of the same quality.
At the moment the problem remains unsolved and therefore I strongly advise against using these products for the moment.
Thank you all for your attention.
Pino Genco
[e-mail]
Good evening Mr. Genco,
you will understand that I am not responsible for these international procedures.
To date, internal guidelines for damaged and out-of-warranty PowerMatch products do not indicate any support options.
The status of the warranty can be seen from the Serial Number of the product, which in your case expired 2 and a half years ago.
Even if you tried the Recovery (*) procedure, it is very probable that the problem will not be solved since from the Serial Log I see errors ICV Not OK, ie failure of a component of the power supply stage.
(*) Recovery procedure:
turn on the amp by keeping keys 1-3-5 under the display pressed;
The amp goes into Recovery Mode with the fan always on
Connect the amp to the PC (with ControlSpace Designer software) via USB cable to the front port
ControlSpace detects the presence of the amplifier requiring a firmware upgrade
Start the firmware upgrade, which takes a few minutes.
I'm sorry but I can't be more helpful than that.
Good work.
Moreno Zampieri
Regional Sales Engineer Pro
Product & Technical Support
BOSE Professional